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Hard To Find Whisky Reviews 1,056

•
TrustScore 5 out of 5

4.9

Liquor Store
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Review summary

Created with AI, based on recent reviews

Evaluating 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly, often internationally, and are exceptionally well-protected during transit. Many appreciate the careful packaging, with items like bottles and their cases being handled with great care. The product selection is frequently highlighted as outstanding, offering a wide variety of items, including hard-to-find options, at competitive prices. Reviewers also commend the excellent customer service, describing staff as helpful and prompt in fulfilling orders and addressing inquiries. However, some customers experienced issues with delivery, such as parcels being left unattended by the delivery company. Additionally, a few people reported problems with international shipments getting stuck in customs due to incorrect shipping processes, leading to financial losses in some cases.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share positive opinions on product, frequently praising the wide and unique selection of whiskies,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Service

Users describe positive interactions with service, consistently praising its efficiency and speed. Many... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello.Review based on several orders placed on the website. Very serious, very professional! Order shipped quickly and received promptly, even internationally. The items ordered are completely consis... See more

Rated 5 out of 5 stars

I have purchased several items from Hard To Find Whiskey over the years. Great customer service. Great selection of items to chose from. Usually receives the items with 3-5 day. Highly recommended.

Rated 5 out of 5 stars

I looked for a whisky that I was told about and that it was an inaugural release. I quickly found it and purchased it. The bottle was delivered quickly in a protective inflatable sleave. I like that... See more

Rated 5 out of 5 stars

Spot on service excellent delivery very fast and the packaging is second to none. I especially like how they package the box separate to the bottle . Will always buy from them in fact since writing... See more

Company details

  1. Liquor Store

Written by the company

The Hard To Find group is an independent family owned and run business. Based in Birmingham's historic Jewellery Quarter, we specialise in rare, collectable and new releases of Single Malt Scotch Whisky along with an ever-growing range of Bourbon, Gin, Vodka and Gifts. Our Whisky store in the Jewellery Quarter is regarded as one of the most prestigious Whisky stores in the UK. It is from here that we showcase one of the finest collections of rare and collectable whiskies from iconic distilleries around the world. Our online store is home to one of the most extensive collections of Whisky that you will ever encounter. We have new releases, old favourites, award-winning collectables, antique rarities, and unusual curiosities that are rarely encountered elsewhere. Whether you are searching for the ultimate gift, the next bottle for your collection, or a treat for yourself, we can help you to unearth the perfect bottle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was very easy to place my order

It was very easy to place my order, which was confirmed quickly. Allowing for the weekend, my order was delivered next day and given as a birthday present a couple of days later. The recipient was delighted, saying how different from his usual whisky the flavour was. First class.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

This was the 1st time I bought spirits…

This was the 1st time I bought spirits from Hard To Find Whiskies. Once I placed my order, I received order confirmation and parcel delivery updated, but also HTFW encouraged me to make contact if I needed to - nice to see contact information easy to find. The parcel arrived on time and the bottles were thoroughly packaged and secured. The whiskies were in top condition. Overall, this has been a great purchase experience.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Three things

Three things. Shipping was extremely quick and reasonable. The ordering process was simple and straight forward.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I have zero complaints

I have zero complaints. Ordered on a Friday morning,received package Tuesday morning and it would have been on Monday if not for a blizzard here where I live. Great stuff great company. Highly reccomend

4 February 2026
Unprompted review
Rated 5 out of 5 stars

HTFW delivered a brilliant experience…

HTFW delivered a brilliant experience from start to finish. The website was easy to navigate, the selection was outstanding, and the prices were competitive. My order arrived well‑packaged, with great communication throughout. It’s clear they take pride in what they do. Should I need special present again I know where to go

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Easy to use the website. The delivery was so fast. My husband is very happy for the surprise bottle. He’s wanted for a while

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Always Great

Always Great. They never disappoint you with their products. Their name is really fitting what you can expect from them.
Finally I found a place to buy vintage and new .

3 February 2026
Unprompted review

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