HSL Chairs - Bathgate Reviews 64

I accompanied David to purchase his new chair. The saleswoman was very informative and gave us time to look around the showroom. David was given the chair remote and tried out all the different positions in the rise and recliner chair. He was so comfortable he fell asleep while the paperwork was being prepared. He was advised that he would need the extra petite chair ( they only had petite in stock in the style he had picked) and the saleswoman brought a little ledge to put under his feet which made the chair the perfect height. Overall a great experience and would definitely recommend HSL Bathgate to family and friends looking to purchase a good quality chair.

Excellent service from Margaret at the Bathgate store.

From the first phone call to John coming to our home can’t be faulted, we were not hurried or pressured into making a decision.

Staff friendly and helpful. Disappointed that the chair i had picked wasn't in the showroom for me to try. Also found out it wasn't in any of the shops in scotland or Ireland. Maybe shouldn't be in the brochure if not able to try it.

Home visit from Andy and colleague (can’t remember his name) who brought two different chairs for my husband to try. We felt very happy and confident to go ahead and order one of the chairs. Andy did a thorough check with my husband to make sure it was a good fit for him and explained everything to us clearly. I felt he had great product knowledge and gave us time to consider everything. it was good to hear someone speak so highly of their company and it gave us further confidence. We now look forward to the chair coming. Huge thank you to both men who worked very hard and couldn't have been more helpful.

Made very welcome and immediately put at ease.
No pressure on sale but shown various options and alternatives.Workings of armchairs explained fully and price’s explained in full.
Cup of tea and biscuit and helped make for a relaxing experience with no pressure sales talk.

Reference I49688. The home appointment was booked very soon after the request. Julie brought several chairs with her, but quickly identified the one which she thought would be most suitable. Her assessment was accurate. Julie was very pleasant, professional in her approach, and very knowledgeable about the product. We had previously purchased a chair from HSL & had a very high opinion of the company. Our experience on this occasion enhanced that.

The lady assistant who dealt with us was marvellous. It was worth the trip if only to meet her. She was also efficient, helpful and knowledgeable

Visited Bathgate shop on Saturday and was greeted by Fiona, I was looking for a stressless chair, ordered one but when I returned home my Husband did not like the chair or colour I picked, so phoned Head Office on the Monday to let them know that I wanted to change my order. Fiona sorted everything out and redone my order, not many places would have done that and Fiona was very patient and understanding.

Friendly helpful staff in the showroom. They spent time making sure I was happy with my choice of chair and fabric.

The fact that we were left alone to try the chairs and look at the different materials.
When we had decided on one, a member of Staff went through everything clearly with us. Explained all about the chair, protection cover and when we had to pay.
Very knowledgeable and helpful.

So far so good. The service from Fiona, Andy and Carol has been excellent. We were particularly impressed that we were not pressurised in any way and my unwillingness to commit whithout having the full funds to pay was fully understood.
We do not consider that it is fallen short in an way.

Order has been placed and deposit paid. We are just waiting on delivery of the chairs.

Should I have not placed an order with HSL I am confident that the news would have been accepted professionally.

Personal attention of the staff and attention to detail. A pleasant retail experience.

Assistant could not have been more helpful. Left us to browse for as long as we wanted and then was there immediately when we wanted her. Great service and good advice.

The company will send sales staff to your home, which was great for us because travelling is difficult. The sales staff were good, patient and obliging and offered plenty of opportunities to try out the chairs. They were well informed about the furniture. The delivery experience however was not so great. Delivery was scheduled between 8:30 a.m. and 12:00 noon. The delivery people were supposed to phone when close by. No one phoned us and they were late arriving as it was some time after twelve when they turned up. The ‘tracking’ link in the email was totally useless as it said 09:30 was the expected delivery time and this did not update at all. Whilst the delivery men were polite and reasonably efficient, we later discovered that the connections had been wrongly plugged in, with head and lumbar support operating in the opposite way to the buttons on the hand controller. The antimacassar and arm protectors we ordered did not arrive with the chair.
Update: We are still getting emails asking for a review! Still awaiting arm protectors and antimacassars.

What fantastic service, bought the chair to my house to try,( a 4hr drive each way).
Very helpful & knowledgeable staff, Fiona was excellent (& the driver very helpful carrying the furniture).
Over all an excellent experience.

I went to HSL in Bathgate in Scotland I dealt with Lorna and had a home visit from Carol with a Stressless chair. The service I received from the Bathgate staff especially Lorna was first class. I would recommend this company to anyone

Had a home visit from fiona and andy from bathgate,
I would highly reccomend them as they were so friendly,caring and kind. I was so pleased with this service that i purchased on the day and cant wait to receive my new feel good furniture.

Prompt delivery of very informative catalogue. Helpful staff on telephone to book home visit despite distance away from showroom. Carol and Andy from the Bathgate branch kept me updated on their timings on visit day and were just a delight to deal with, nothing was too much trouble, very patient and knowledgeable. Brought 3 riser recliner chairs for me to try, 5 or 6 books of swatches plus knuckle samples. I am delighted with what I have ordered.

Expert advice on the best bed to suit our needs. Kindness and patience when discussing the product. We felt reassured throughout the visit.