HSL Chairs - Bathgate Reviews 66

Pleasant sales people with no hard sell but very helpful

Had problem with the Hamilton swivel recliner and was given a full credit note for a new Chair with out a problem carol in the Bathgate Showroom was very helpful in my picking out a new stressless recliner would definitely recommend this company excellent customer service

We have just ordered a sofa and chair from the Bathgate store. Evelyn was fantastic, very knowledgeable and helpful. Looking forward to receiving our furniture.

We were well looked after at HSL Bathgate. The sales people were lovely. Friendly, caring, efficient and made the whole experience enjoyable. It is the best we have had when out buying any purchases, let alone major ones like a sofa. Their products are of best quality and we were taken through the ranges, along with coffee and biscuits and lively chat. So good, we bought two! Highly recommend them.

The ladies in the shop were very friendly and spent time with me trying out different styles of chairs, they were very knowledgeable and explained everything about their products simply
They also made sure I picked the correct chair for my needs and to top it all off gave me a great discount
All the best for 2026

Fiona was very professional and friendly, she explained in detail about the riser recliner chairs we were interested in. She had lots of fabric samples to choose from and there was no pressure to purchase. We had a home visit as we are not near a showroom and Andy the driver who brought the chairs in was very respectful of our property. Would highly recommend HSL and thank you again Fiona and Andy

Tracy was very knowledgeable and gave us all the options when chosing our furniture. She was professional. We were very happy with the clear information given at all stages. Top class customer service.

Staff very courteous and helpful, took time to demonstrate products and allowed me time to test products.

Grateful thanks to Fiona for the expertise and attention that she provided this afternoon at the Care Home in order to ensure that the most suitable chair was provided for an elderly gentleman who will enjoy much more comfort in the Aysgarth Grande chair.

Fiona was so good at explaining everything

Lorna from Bathgate shop was very efficient and her knowledge of the products was excellent. She made it easy for me to decide after showing me several different sizes and styles
No hard sell

Polite, friendly, knowledgeable staff who arrived on time after confirming by phone that they were twenty minutes out. Carefully moved a d replaced furniture in order to demonstrate riser recliner.

Thank you for all the excellant advice and care shown to me this morning. Fiona was very professional and helpful, making sure I was comfortable and taught me how to use and care for my new chair. This is the third time I have purchased from HSL, each time I have enjoyed the experience.

Julie and Andy were so patient, went at my slow pace,
Everything was fully demonstrated and explained.
I was very happy with their visit.

Fiona arrived on time in the van as promised. She had all the relevant information on hand and told us all we needed to know in a cheerful and friendly way. She could not have been more helpful and we are now hoping for a delivery of our order as soon as possible,

Great support from Fiona who took the time to explain the different options for chairs

Professional service from purchase to delivery. Excellent throughout and would highly recommend

What a great experience visiting HSL Bathgate was, the staff was very friendly. Julie let us look at the reclining chairs and found the one we were looking for then Julie came and spoke to us about the chair. I think my mum is going to like it.

From first contact with knowledgeable and friendly staff at my local HSL showroom to ordering and ultimately receiving my new bed was a great experience. The quality of the furniture is excellent too. You are given a real phone number to call if you have any questions about your furniture which is actually answered by a person. Overall a very pleasant experience.

Thoughtful and thorough customer service during an unscheduled showroom visit to consider riser recliner for my elderly mother with complex needs. Julie in the Bathgate showroom was superb, backed by the Home Demonstration team booking a visit and then Karen from the Southampton team who brought the selected options and did the fitting. HSL were diligent, responsive and knowledgeable at every stage. Excellent customer service all round.