Housers Reviews 1,437

Just a few numbers: invested 10,000 € in summer 2019, I got back only 6,000 € in more than 5 years. Profit: around 1.500 € in 5 years and a half, net after taxes, meaning between 2 and 3 % net each year, on average. I am still waiting for the 40 % of my initial investment to be returned, almost 6 years later. They keep financing new projects but they hardly return existing ones, all stuck in legal litigations. And those were projects rated A or more by Housers team, a joke. Kind of Ponzi scheme I believe.

Dear Housers Team

I am writing to formally lodge a complaint concerning the conduct and operational practices of Housers, a real estate crowdfunding platform operating in Spain, Italy, and Portugal. This complaint highlights systemic issues that have caused significant detriment to investors, including myself, and suggests potential breaches of legal and regulatory obligations.

1. Failure to Communicate and Respond

Housers has persistently failed to provide adequate communication regarding delayed projects. Despite repeated attempts to contact their support team via email and phone, I have received no substantive response or resolution. Specific examples include:

Project Delays: Several development loans, including those tied to SAN ANDRÉS, La Boladilla Village, and La Boladilla Beach, remain unresolved without clear updates.

Voting Processes: While investors were called to vote on specific project developments, the results were neither announced nor communicated to stakeholders, leaving us in the dark about the status of our investments.

This lack of communication is unprofessional and contravenes the basic tenets of transparency and accountability expected of financial platforms.

2. Systemic Delays and Uncertainty

As of March 2021, over 36% of projects on Housers were reportedly delayed. This statistic reflects a troubling pattern of operational inefficiency and mismanagement. The delays not only impact the returns on investment but also erode investor trust. For example:

The Puerto de la Torre IV project was prematurely classified as "financed" despite failing to meet the required 90% funding threshold at the time of closure. This action appears to contravene Article 68.2 of the Spanish Law 5/2015 on the Promotion of Business Financing.

The Bellevue Green project timeline was misleadingly represented, with the developer later claiming a 24-month loan period instead of the 12 months stated in contracts and on the website.

Such discrepancies raise serious concerns about the accuracy and integrity of information provided by Housers.

3. Misleading Practices and Potential Regulatory Breaches

Housers appears to prioritize marketing and raising capital over ensuring the quality and viability of projects. For instance:

Developers such as ByNok, presented as a "luxury developer," have failed to meet basic professional standards, resulting in extensive delays with no visible effort to resolve issues.

Trustpilot has issued warnings about Housers’ manipulation of reviews, further undermining their credibility.

Additionally, the fee structure is opaque and designed to benefit the platform regardless of project outcomes. Housers collects an 8-10% commission on capital raised, which incentivizes the platform to promote as many projects as possible without adequate due diligence.

4. Lack of Adequate Oversight and Investor Safeguards

Housers has demonstrated a troubling lack of due diligence in vetting developers and projects. Investors are left vulnerable to significant financial risk, as evidenced by repeated failures to deliver returns or ensure timely project completion. The absence of a functional secondary market further exacerbates these issues, leaving investors with no viable exit strategy.

5. Call for Regulatory Scrutiny

In September 2019, Housers was sanctioned by the CNMV in Spain, yet their practices have not improved. I urge the relevant authorities to:

Investigate whether Housers’ conduct violates applicable financial and consumer protection laws.

Assess their compliance with obligations under Spanish Law 5/2015 and other relevant regulatory frameworks.

Hold them accountable for their failure to act in the best interests of investors.

Conclusion

The ongoing issues with Housers represent a gross dereliction of duty to their investors. Their persistent lack of communication, mismanagement of projects, and questionable business practices undermine the integrity of the real estate crowdfunding sector as a whole.

I request that Housers be compelled to:

Provide a comprehensive update on all delayed projects, including expected timelines for resolution.

Improve their customer service operations to ensure timely and substantive responses to investor inquiries.

Rectify their opaque fee structures and provide clear, transparent documentation for all charges.

Should no satisfactory action be taken, I reserve the right to pursue further legal and regulatory channels to ensure accountability and protection for affected investors.

I trust this matter will be treated with the seriousness it warrants.

Yours sincerely,Andreas Baumgartner

My experience with Housers has been terrible. I invested in two projects, and both were delayed. After a long wait, I was finally able to recover my investment from one of them, but due to the high fees Housers charges, I ended up losing money. I'm still waiting to recover the money from the other project, but with the delay now exceeding five years, I don't think this will happen, unfortunately.

I have also tried to contact them directly many times, but they rarely answer your questions when you ask for accountability.

What is particularly concerning about Housers is that they claim to have excellent performance, but in reality, their numbers are misleading. They never close projects that go wrong, so it appears as though their projects are simply "delayed," but clearly, after five years, it's no longer just a delay—it's a failed project. Additionally, in their "expected return" section, they never factor in their high fees, which, in reality, are so high that they will likely cause you to lose money instead of earning any.

I have been investing in housers since 2017 and I had the worst experience with both the strategies and support. Right now I have three projects on hold, with no updates since 4 years now. They are very bad and not serious, I strongly reccomend to avoid their investments

200% agreed for those who gave a single star people. No recovery whatsoever and charged you monthly so called "account maintenance fee". Avoid this scam!

I started investing in Housers on 2017 on different projects with a high diversification to reduce the risk.
The result is terrible. Alfter 7 years I was unable to recover any money.
Some of the projects were unpaid and we approve a reduction of the debt and even with that it looks like we are loosing the full amounts.
On others, that have a property and looks like less risky the management was a complete disaster, no payment for the rental and many years to try to recover the money.
So, this adventure is something i can not recommend at all

All my 3 investments went wrong and they still take fees from not investing.

The replies to our emails are always the same vague texts.

Just invest if you wanna lose money.

As I told before "housers" is a land of rigged voting. for the 6th times on the project "Jardines de Cortiguera" form February 2020 99.1 % of investors have voted to accept the proposal put forth by the promoting company. (That means they do not like to have their money back) I am one of the investors on this project and we DO NOT WANT our money BACK!!!! You see?

I did many investments that reached their maturity term and one was reimbursed on the exact day and the other are being reimbursed partially in other dates afterwards.
Real estate projects are susceptible of delays; so, you should invest for the good return rate, but not for the dates.
Allocate money that you do not need in short term and also a small portion of your assets.
It is trustable platform but not reliable on the days of reimbursement.
They can improve on the communication with customers to be more transparent how the projects are moving in reality and cash flow.

Very shady business. Very opaque transactions

I have a bad experience. All my transactions are now defaults. I stopped investing so they moved me to pay monthly for using the platform plan and every time I got some few euro transfers from some recovery process it is eaten by the fees. I cannot delete the account because I have transactions, i can only watch how my moneys are eate by fees, not great experience.

No support at all, just vague answares to loosing projects, I personally don't suggest to invest on this platform.
Update18/06
I got in touch with your CC, but no respons.
In example
santarem-house
No news since october 2023
or
madrid-sanchez-preciado
No new since march 2024
Both projects had to be closed in 2020.
I'm really sorry I cannot post any links to the projects on the site, to show all the docs.

Update:
I did it, and apart useless answares I have never found any kind of support. I confirm DO NOT INVEST A PENNY WITH THEM!

I have lost 90% of the money I invested with them. Do not trust this platform.

Don't waste your money in Housers, chances of getting it back are very very low, you loose more than what you can get, hundreds of Projects fail and Thousands of Investors lost their money (me included) but don't take my words just do some research

After 4 years, I consider lost my 7.000€ invested in various projects, suspiciously all gone bankrupt or restructured to an unknown open end. I have several times contacted the support and I always get the same answer: "we are doing our best to solve all problems."
Of course, nothing ever changes after years have gone by, and I am starting to suspect they don't care to offer scammers' promotions. Because let's be honest, when you have hundreds of small investors losing small money it is much easier to get away than stealing the money from a bank or a large investor.
My advice is stay away from Housers, but most of all, stay away from Spain. You have great chances to lose your money.

I invested in 5 projects. Three of them have expired but the amount invested has not been repaid back yet. One other project has been restructured. I contacted the support in several occasion in the past (I left other reviews on here describing the "adventure") and the information they provide is most of the time very basic, phrased in ways to avoid answering the main questions. When trying to following up and chasing for answers, they ignore emails for weeks and if a reply is provided, it is still not addressing the questions asked in the first place. All in all it is an unserious and unreliable company

Stay away from this. When a project goes wrong, you'll never hear back from them, even if you chase them to get an update. They will spam you non stop with new projects to be financed, but when you ask for updates about the ones you have already put your money in -- radio silence.
Absolute disrespect for their sponsers.

I started using Housers in 2017 and things went fine until 2020, then everything collapsed.

Now 16 out of 25 of my remaining investments are in recovery and for most of them nothing has changed in 2-3 years.
Housers doesn't provide any information and it's impossible to know if I will ever get my money back, but at this point I doubt so.

Worst investment of my life, most of the projects didn't pay back and just one out of 20 is still paying interest.

Appalling customer service. Granted that the nature of their business some of the operations are not successful and there are delays, however, customer service/apoio al cliente should be there to support and reply to customers' requests for info and for clarification, and it is not acceptable that they refer to previous correspondence that was incomplete and was the cause of the contact first hand. Also not acceptable that the apoio al cliente messages are not signed as potentially not all are as incompetent as the person I came across