House of Worktops Reviews 

4,928
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently finding them to be exactly what they needed, of excellent quality, and visually appealing, often transforming their spaces. The delivery service is frequently praised for its speed, efficiency, and punctuality, with many appreciating the clear communication and flexible options provided. Reviewers also highlight the staff as professional, friendly, and very helpful throughout the ordering process. However, some customers also noted occasional issues with delivery scheduling, including delays or less flexible timing options. A few other people also felt that the product quality sometimes had imperfections, such as needing additional finishing, arriving with scratches, or experiencing damage like splitting after installation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the amazing quality worktops and their... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness and professionalism.... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more

Rated 5 out of 5 stars

Absolutely impressed with my interaction with Aaron . Had an urgent request for a small piece of compact laminate worktop . Tried everywhere but this is the only company that sold 1m length x 69.5 dep... See more

Rated 5 out of 5 stars

I had 2 compact laminate worktops and they look great. They had both hob and sink cut outs with drainage grooves and the dimensions provided were machined accurately and to a good finish. Im in the pr... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(4,928)

876 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from the moment we…

Excellent service from the moment we ordered to when our good were delivered. Regular updates re progress of order, date of delivery which we could choose, delivery updates throughout.

Very pleased with the worktop.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Compact Worktop - More to be Ordered

Ordered a compact worktop with 2 cutouts, one for sink and one for hob, on a Bank Holiday weekend, for delivery the following Wednesday. The worktop arrived on the date requested and was well wrapped/protected. The delivery gentlemen placed the worktop where I wanted it (as I was still preparing the kitchen). When installed it fitted perfectly and looks fantastic and I will be ordering some more for the other sections of the kitchen still in progress.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Good choice of worktops & professional service (Aaron was 5*)

Absolutely impressed with my interaction with Aaron . Had an urgent request for a small piece of compact laminate worktop . Tried everywhere but this is the only company that sold 1m length x 69.5 depth saving me money and avoiding waste . When I called and explained it was an urgent order , Aaron arranged for express delivery as it was a small piece . Fitted beautifully next day by my fitter which saved me another day’s labour cost too . You really made my day - true professional with can do attitude and super friendly too . What a gent

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from HOW

Excellent service from HOW. Have two massive walnut worktops using as a large gaming desks and very happy with the quality and service from order to delivery. Would definitely use again in the future but I think these worktops will last many years!!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Iroko worktops

Made an order on line, really easy to do. Great contact. We had a very small problem which was dealt with extremely quickly and to our satisfaction. Everyone we spoke to was very helpful and friendly.
The delivery was quick and the lads were very efficient.
The work tops are fantastic. Beautiful iroko wood and look amazing in place. Very good value too. We are very happy and would highly recommend House of Worktops.
Thank you so much everyone.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering process and good…

Easy ordering process and good communication! Delivery took a little longer than I originally anticipated but that was my fault for not paying attention when ordering. But wow was it worth the wait! The 12 mm black Matt compound has been fitted now and we’re over the moon. Easy to template, cut and fit and it looks so sleek! Love love love it!

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Scratch Worktop

I ordered a compact laminate worktop which arrived with visible scratches/marks beyond the protective film. Unfortunately, the issue only became fully apparent once the worktop was being prepared and cut for installation, at which point reversing it was no longer a practical option.

I contacted the company and provided photos, but their position was that the worktop is reversible and they would only offer a 5% refund as a gesture of goodwill. I found this very disappointing, as the product was supplied as new but arrived damaged, and I do not feel that 5% properly reflects the condition of the item received.

I was not asking for a replacement, as this would have caused further disruption and cost, only a fair partial refund to acknowledge the damage. The response felt dismissive and the compensation offered was, in my opinion, inadequate.

Overall, I am disappointed with both the quality of the item received and the aftercare. Based on my experience, I would be hesitant to order again.

4 June 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hello Stephen,

Thank you for your feedback. We are sorry that this resolution did not meet your expectations.

We take all reports of damage seriously and want to clarify our communication regarding your order. When you first reported the scratches, we requested additional, clearer photographs so we could fully assess the marks, which weren't clearly visible in the initial image you supplied.

Because compact laminate worktops are fully reversible, they feature a built-in backup side. This design means that if one side is marked, the worktop can still be installed as a flawless new surface.

Since the worktop had already been cut, a replacement was declined, and we couldn't get a clear view of the damage, we offered a 5% partial refund as a gesture of goodwill, which has now been processed.

If you are able to provide those additional, clear photographs of the installed worktop, we would be more than happy to look into this again for you.

Kind regards,

HoW
Customer Support
t: 01727 260688
e: support@houseofworktops.co.uk

Rated 5 out of 5 stars

Really helpful guidance from Ramya

Really helpful guidance from Ramya. Knowledgable and providing alternatives. I’m at the initial stages of considering compact laminate over quartz but you’ve shown it’s definitely the way to go for me.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a large light oak worktop and…

I ordered a large light oak worktop and opted for the 5 oil treatment and radius edges. The order arrived within 10 days and the quality and finish is absolutely beautiful…Thankyou so much. I would most definitely recommend to anyone who is a little apprehensive about ordering on line.

4 June 2026
Unprompted review

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