House of Worktops Reviews 

4,927
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and efficient delivery service, often highlighting the helpfulness of the drivers and excellent communication throughout the process. People are delighted with the high quality of the worktops, noting their amazing appearance and precise custom cuts. The staff receive frequent commendation for being friendly, knowledgeable, and professional, making the ordering experience simple and clear. However, some customers also noted occasional issues with delivery scheduling, including delays or changes to planned delivery dates that caused inconvenience. A few other people also felt that the product quality sometimes fell short of expectations, citing instances of damaged items upon arrival, discrepancies from samples, or requiring additional finishing work. Specific concerns included a wide island worktop splitting and veneers being difficult to cut.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast communication and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, often highlighting great value for money and impressive... See more

Order

Clients share positive opinions on order, highlighting a simple and clear online process for custom sizes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more

Rated 5 out of 5 stars

Absolutely impressed with my interaction with Aaron . Had an urgent request for a small piece of compact laminate worktop . Tried everywhere but this is the only company that sold 1m length x 69.5 dep... See more

Rated 5 out of 5 stars

My wife and I looked around at oak worktops available nearby but were not very impressed by the quality or looks. We decided to buy the Full stave deluxe oak worktops from House of Worktops after... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(4,927)

875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful and beautiful worktop

I was apprehensive about ordering a worktop online to make a desktop, however they were really helpful with all my questions and recommended an oak worktop to suit. Also the delivery was change to suit me. The oak worktop was cut to size and looks lovely. My daughter is delighted with her new desk!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I had 2 compact laminate worktops and…

I had 2 compact laminate worktops and they look great. They had both hob and sink cut outs with drainage grooves and the dimensions provided were machined accurately and to a good finish. Im in the process of installing now and just need to get the last cabinets fitted to complete. Transforms the kitchen!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

good website, easy to navigate to place the order,
delivery was fast and I was kept updated from ordering to receiving the worktops.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Personal, well informed advice from Bella. Sent free samples out express delivery on day of call. Good follow up. In the end we decided not to continue the project but the customer service was very good.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, efficient, fast

Let down at last minute (day before) by another supplier so placed an order with house of worktops. They were very helpful and delivery was efficient and fast - i even added extra upstands to the order the evening before delivery and it all arrived together

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Very friendly, knowledgeable staff who couldn't do enough to help. I change my requirements twice which they kindly changed. After completing my order I was kept informed of delivery times and I was sent an accurate tracking app. The order arrived on time and the team placed the items as I wanted them to. Over all a very good experience.

8 June 2026
Unprompted review
Rated 4 out of 5 stars

Quality product and followed…

Quality product and followed instructions on cutting the worktop. Communicate throughout. The only thing I did not lole was that I had arranged the day I wanted my delivery and because of logistics , the item was delivered when I could not be at home to receive it. The fact that persons pay for their delivery means they should have a choice and it shouldn't be based on ehat is convenient to the company. Anyways, it turned ok in the end.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great products and easy to use bespoke cutting service

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been delighted with the product - our kitchen looks great. We ordered a cut worktop for our utility room (and sink) to help finish our kitchen space and everything went together brilliantly

24 May 2026
Unprompted review
Rated 3 out of 5 stars

First time using House of Worktops and…

First time using House of Worktops and if i'm honest i probably wouldn't use again.
My first oak worktop turned up absolutely battered, chipped sides, staves out of line creating gaps, holes in some staves and a chunk out of another.
My replacement is better, however not perfect. It will do, but for a premium product that isn't cheap, i was expecting better, especially considering the samples looked so good.
The 1 thing I was happy with (and the reason for 3 stars) is how good your customer service is compared to other company's. I was able to have a replacement sent to me a week later, so for that I do give 3 stars.
Its just a shame their were still imperfections.

9 May 2026
Unprompted review

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