House of hobbies Reviews 625

Should be zero stars if available.
Ordered track ballast on 10/06/24, but nothing was heard, several follow-up emails, and still nothing.
Now appear to have ceased trading (I wonder why...).
I was suspicious when they had a banner saying, that due to staff issues, they were unable to take phone calls.
Please do not order from this company

I ordered three packets of Pola Glue in April and paid by Credit card. Nothing has ever been sent and no refund offered. I have sent numerous e-mails asking what is happening but get no reply. I would advise anyone thinking of using House of Hobbies to think very carefully as trust is obviously not a consideration
or decency towards customers.

Avoid this business. I placed an order 13th January 2024, order no. WEB19171-856 but I'm still waiting on one item.
No response from House of Hobbies.

Would have given zero stars if available.
Ordered 24/4/24, nothing heard, several chase-up emails and still nothing.
Now appear to have ceased trading (I wonder why...).
I was suspicious when they had a banner saying, due to staff issues, they are unable to take phone calls.
I wish I'd trusted my instinct.
As they've "disappeared", I suggest keeping an eye out for a similar looking "phoenix company" setting up in the area.
If so avoid, avoid, avoid.

Like many others I ordered and paid for a model. It never came. Not answering phone calls or emails. It looks as though it's closed now. I have been able to get my money back from the bank.

Like many on this site, I too have not received an order dated early May 2024, and have now written to them advising of imminent legal action unless reimbursement is forthcoming immediately. I notice today the relevant website suggests House of Hobbies is permanently closed, which doesn’t bode well for all outstanding orders.

Ordered a pre order kit in January 2024. Said on the site expected May 2024. Still haven’t received it gone beyond the 60 days as in there terms and conditions for a refund. Emailed now 3 times no response. Contacted my bank and now have it in dispute. Have given them 2 weeks before I contact Trading Standards. Checked the company on the companies house web site and it states that they are active but account overdue. Does this mean they have gone into liquidation?

Money taken out. Over a month past. No communications despite various attempts. No order received. Refund achieved through PayPal only.

Looking online for other customer feedback, this is the trend with this company. I note the company seems to be experiencing some sort of workforce trauma and are overwhelmed. This was not apparent when placing the order. I would strongly encourage them to cease trading rather than accept new orders and keep clocking in these negative reviews and leaving a trail of disappointment and frustration.

Ordered goods from this mob on 1st May 2024 , after countless emails & failed phone calls have not received anything to this day AVOID THESE JOKERS at all costs

Order acknowledged but part have not arrived.
Company not responding to email or phone.

Pre order made back in in February for delivery in June - items now appearing on site as readily available to order yet my order has still not been despatched. No response to my e-mails. I always give benefit of doubt but in this case (and looking at other feedback) I would suggest avoiding at all costs. Very poor.......

I ordered an item, the money was taken but no delivery. The trader Martin McNeil is uncontactable. He does not respond to emails and when I phone I get a recorded voice telling me I cannot leave a message. Looking at reviews, many other customers are having the same experience. After placing an order online on June 9th I got an immediate confirmation saying that if the item is labelled as "In Stock" it would be dispatched within 2-3 days, and if "Available" then within 14 days. I've contacted my credit card company Nationwide with a claim under s. 75 Consumer Credit Act, which makes the credit card company jointly liable with the trader. They refunded my £37.17, even though this is below the £100 exception of s.75(3). Thank you Nationwide. I contacted Ormskirk Trading Standards who advised me to send a recorded delivery letter to Mr. McNeil, but still no response. His Company House profile shows he has been associated with 5 other model/hobby businesses which have all been liquidated or dissolved. His website still offers items for sale and presumably he is still taking money but not delivering. Maybe he has health or other problems, and I can sympathise with a small business struggling in hard times, but surely he can't be allowed to carry on like this. He should at least respond to customers and explain.

As per other reviews DONT ORDER from this company!! I ordered goods Order number: WEB23973-551
Order date: 14th April 2024 and paid £23.18 (for a model aircraft, decal fix & set, plus model gap filler) in April after having shopped with them twice before; but now it’s terrible experience.

I’ve chased regularly only to be ignored!! Still got email nudges to order more etc., But no goods delivered, no refund and radio silence. Overall now it’s diabolical service; so Avoid or regret it!!

UTTERLY DREADFUL! Cannot pay and if I could it is only via Paypal which I do not use due to previous scamming. Tried emailing - no reply. Visited Burscough Unit, closed even though website said it was open. Very sad because I have visited them in the past and then were very friendly and knowledgible. WHAT HAS GONE WRONG

Been waiting since April for my order of 3 kits. No email, no phone pick…..no repeat business and I am out of pocket

Order placed but items never arrived.
I tried to contact them multiple times but with no answer or reply.
Still out of pocket and no items received.

Terrible!!
Money taken but no goods received. Did the courteous thing and messaged the vendor directly but never received a reply.
Shall be raising a dispute with Paypal

My order placed 24/6 still hasn't arrived and no notification as to when it will. Whilst I have sympathy for any business struggling to cope, I have no time for a company that continues to take orders when existing ones are not fulfilled. It's also pretty dismal that there is no way to send an email (which failed to be delivered) and no chance to leave a phone message. If I had received a message confirming a (very) late delivery and an explanation, then perhaps I'd feel differently. I have requested a card refund.

I see from the numerous reviews and your replies that you are having big problems with staffing and your own health. My order hasn't arrived with no replies to phone calls and emails. To keep customer faith I suggest you stop taking orders and money and send a note explaining your circumstances. It always pays to be honest and keep the faith of your customers. Unfortunately I will request from PayPal and cancel the order in a weeks time. Wishing you a speedy recovery.

Still waiting for my order placed 3 weeks ago. No acknowledgment, no update, no advice and no response to calls or email.
Very poor. I hope this is not a scam. Please respond.