House of Hearing Reviews 

466
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction welcoming and reassuring. Many people highlight the excellent service, noting the thorough explanations provided for procedures and product options, which instills confidence. The effectiveness of the products, such as hearing aids and wax removal, significantly improved customers' hearing and daily lives. Reviewers frequently commend the efficient and easy user experience, often mentioning the seamless process from initial consultation to aftercare. The company's commitment to customer satisfaction is evident through their comprehensive support and follow-up services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, knowledgeable, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, care, and... See more

Customer service

Customers had positive experiences with customer service, noting that the entire process was straightforward... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their hearing... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the procedures as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(466)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service at Dove Lichfield

Grateful thanks to Ashley and the team at Dove Lichfield for a first class service, from initial consultation, through selection of aids, to final reviews and adjustments.
Ashley is second to none; highly professional, knowlegeable and patient, taking care to understand any teething problems and/or other difficulties, offering explanations, guidance and advice on solutions.
I would have no hesitation whatsoever in recommending Ashley and Dove for all your hearing needs.

20 June 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, David. We're so pleased to hear that you have found the right support with us at Dove. If there's anything else we can do to help, please do give us a call. We look forward to seeing you again soon. ^LC

Rated 5 out of 5 stars

I came to see Stuart for the first time…

I came to see Stuart for the first time for an annual review. He has many years of experience as an audiologist which shows but he also maintains an interest and passion for the job and is very deaf aware making for clear communication. He provided a service and was not pushy in selling new products, some are unfortunately and give the profession a bad name, thankfully the House of Hearing has risen above that strategy with the focus on client welfare.

18 June 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Michael. I'm pleased to hear that Stuart was able to give you the right support in Edinburgh. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Excellent Service

I had some pairing issues and was invited into the clinic by Stuart. My problem was solved within 15 minutes, with the usual high levels of efficiency.
I have severe bi-lateral hearing loss and have been a client of HoH for almost twenty years and have never once experienced any issues which have never been solved very quickly.
I am always seen by Stuart, whose knowledge and professionalism are beyond reproach. His understanding of the daily issues and difficulties faced by the hearing impaired, and the requirement for the right adaptations, is indeed impressive.
This company are the epitome of person centred customer service. Look no further, I highly recommend.

22 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Matt. We'll pass on your kind comments to Stuart and we look forward to seeing you again soon> ^CW

Rated 5 out of 5 stars

Friendly and knowledgeable staff

The reception staff are very efficient and friendly. Stuart is a great audiologist. Professional knowledgeable and very friendly. Have no problem highly recommending their services.

20 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Jane. We hope to see you in clinic again soon! ^CW

Rated 5 out of 5 stars

A Centenarian's Pursuit of Hearing

I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he carried out and during our discussion of what next steps and future product options might be.
His considered approach (no indication of a hard sell!) was much appreciated. We have confidence in this company and will continue to rely upon this its services.

21 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Trudy! I'm so glad to hear that your father was able to find the right support with Kyle in St Andrews, and we look forward to seeing you both in clinic again soon! ^CW

Rated 5 out of 5 stars

Excellent service

Excellent service . Very competent staff. Very reassuring visit .

30 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Elspeth! ^CW

Rated 5 out of 5 stars

A genuine 5 star rating.

A genuine 5 star rating.
Philip is an excellent practitioner. He is very friendly and personable, reassuringly competent, doesn't try to sell you anything you don't want and generally conveys a relaxed professionalism which I found very helpful.
A totally different and infinitely better experience than the 'High Street' option I had previously tried. I'd highly recommend him and his practice in St Andrews.

9 June 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your wonderful review, Michael. We're glad to hear that you had a positive experience with Phillip in St Andrews and that he managed to find you the right solution. We'll pass your comments along to Phillip! ^CW

Rated 5 out of 5 stars

Bless this House!

I went worrying I might have damaged my ears by poking with a cotton bud. I was quickly reassured and was given suction treatment for the removal of wax.
Mara was kind and took time to explain procedures; it was money well spent and I will have no hesitation in consulting H of H in future.

19 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Iain! I'm glad to hear that Mara was able to look after you and that you're finally enjoying some relief from your blocked ears. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Excellent care was provided

Excellent care was provided. The Nurse was very gentle and patient with me. Having suffered from many painful ear procedures in the past, I was a little nervous.

20 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your review, Nicki. I'm glad to hear that our Clinical Ear Care team were able to put you at ease. We look forward to seeing you again in clinic soon. ^CW

Rated 4 out of 5 stars

Good service

Good service. Well explained.

29 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your review. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Always welcoming, always helpful

Always welcoming, always efficien, always helpful and able to solve the problem

6 June 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Bea. We look forward to seeing you again soon. ^CW

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