Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
473 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Highly recommended!
Excellent service from Ashley and the team at Lichfield Branch. Ashley was very honest and extremely knowledgeable and was able to offer expert advice in choosing the right hearing aids for my mum.
26 September 2024
Unprompted review
I have restricted mobility and in…
I have restricted mobility and in communications before my treatment great consideration was taken to ensure access to the clinic was achievable. The young lady who carried out the procedure was friendly and informative.
1 October 2024
Reply from House of Hearing
Thank you for leaving us a thoughtful review of your experience in our Edinburgh clinic. We're glad we were able to support you and we look forward to seeing you again soon. ^CW
Reply from House of Hearing
Thank you for your lovely review. ^CW
When I was on vacation in Edinburgh…
When I was on vacation in Edinburgh tracing my Scottish roots, I needed urgent help for my hearing aid. Both the receptionist and the audiologist could not have been more helpful. A deeply buried dome and wax filter were retrieved and replaced all at no charge. I was overwhelmed with appreciation. I wish I could say the same would happen in the USA. Thank you to both of you. I apologize for forgetting your names.
18 October 2024
Unprompted review
Reply from House of Hearing
Thank you for your kind review, Marianne. We're so glad to hear that we were able to offer you the right level of support. Wishing you well on all your future travels and we hope to see you again in the future. ^CW
Reply from House of Hearing
Thank you for your kind review. ^CW
Very good service claire was excellent…
Very good service claire was excellent and friendly and got ears done quickly and very pleased afterwards thanks again and very much appreciated
27 September 2024
Reply from House of Hearing
Thank you for your review, Garry. We look forward to seeing you again in our Galashiels clinic soon! ^CW
Was well attended too and the nurse was…
Was well attended too and the nurse was caring and gentle. Getting the suction made such a difference and enabled me to enjoy my holiday.
Keep up the good work!!
16 September 2024
Reply from House of Hearing
Thank you for your review, Judith. ^CW
The staff are kind and considerate
The place was clean and fresh. Very professional. Extremely informative how to manage keeping my ears clean. Not to use abrasive drops. Which I had done and my ears were very flaky and itchy.
3 October 2024
Reply from House of Hearing
Thank you foe leaving your review. We're glad we were able to help and we look forward to seeing you again soon. ^CW
Good experience
Wonderful staff everyone was so friendly. The appointment was easy to make, time and date to suit. It took 2 appointments to complete the wax removal but there was no charge for the 2nd appointment.
Thank you to everyone at House of Hearing.
24 September 2024
Reply from House of Hearing
Thank you for leaving us a kind review. We look forward to seeing you in clinic again soon. ^CW
Very pleasant service by Claire.
Very pleasant service by Claire.
Surgery clean and well equipped.
Both ears syringed but, despite a return visit , I am not convinced that either ear is completely clear.
27 September 2024
Reply from House of Hearing
Hi David, thank you for leaving us your review. If you feel that your ear is not completely clear, please do pop in to see us or give us a call and one of our clinicians will be more than happy to look at this for you. ^CW
Kyle has been absolutely amazing with…
Kyle has been absolutely amazing with my 93 year old Mum, and his patience and understanding was outstanding. Highly Recommended.
24 October 2024
Reply from House of Hearing
Thank you for your review, Helen. We're so glad to hear that Kyle in our St Andrews clinic was able to offer the right support to your mum. ^CW
The staff were great and everything was…
The staff were great and everything was explained before the process. I felt safe, at ease and comfortable.
13 September 2024
Reply from House of Hearing
Thank you for your kind review, Christina. We look forward to seeing you again soon in our St Andrews clinic! ^CW
Reply from House of Hearing
Thank you for leaving us a kind review, David. We look forward to welcoming you to our Edinburgh clinic again soon! ^CW
Reply from House of Hearing
Thank you for your review, Walter. We look forward to seeing you again soon. ^CW
Staff were wonderful and made you feel…
Staff were wonderful and made you feel at ease. I have recommended you to a lot of my friends .
4 October 2024
Reply from House of Hearing
Thank you for your review and for your recommendation, Margaret. We really appreciate it and we look forward to seeing you again soon! ^CW
Quick and efficient
Was seen quickly, talked through the test and options were explained well
20 September 2024
Reply from House of Hearing
Thank you for your review! ^CW
Great Service
Great service. My ear wax was dealt with quickly and I felt no discomfort at all. I was able to hear clearly within 20 mins of my appointment.
18 September 2024
Reply from House of Hearing
Thank you for your review! I'm glad to hear that we were able to help and we look forward to seeing you again soon. ^CW
Reply from House of Hearing
Thank you for your lovely review, Dawn. We look forward to seeing you again soon. ^CW
Highly informed staff and gorgeous facilities
Very professional service. Gorgeous Edinburgh location, the facilities felt luxurious. The hearing nurse guided me throughout the process, explaining everything in detail. The appointment was quicker than expected too. It is pricy, but you get top of the class service in return so can't complain :)
27 September 2024
Reply from House of Hearing
Thank your for leaving a kind review. We're glad that we were able to meet your expectations and offer you a first-class service. We look forward to welcoming you again to our Edinburgh clinic soon! ^CW
Customer care is simply superb
Customer care is simply superb. The lady doing my ears was so kind and helpful as was the receptionist.
10 October 2024
Reply from House of Hearing
Thank you for your kind words, Sally! We look forward to seeing you again soon! ^CW
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