From the moment we went in to Hot Springs World in Norwich and met Luke Skilton to the moment the installation took place our experience has been amazing, Luke couldn't have been more helpful in expla... See more
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We bought a Highlife Jetsetter LX from Shane at Cobham as this would fit best onto our patio and provide real health benefits. The sales process was straightforward and the pool was delivered and inst... See more
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We purchased the Endless Pool R500 last Spring and have not looked back since. Alex at HotSpring World in Sevenoaks was very supportive in helping us negotiate the various steps leading up to instal... See more
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Jon Young at Peterborough showroom was outstanding. He went through all the different options and showed us how they all worked and benefits of each tub. Communication in person and via email was grea... See more
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Company details
About HotSpring World
Written by the company
HotSpring World – Helping you relax with confidence
For many of our customers, a hot tub or swim spa isn’t just a product – it’s the moment they finally create space to slow down, unwind, and enjoy time properly at home. At HotSpring World, we have been helping make that possible for over 45 years.
We are proud to be the UK home of HotSpring® hot tubs, the world’s best‑selling brand, and Endless Pools®, known for their premium swim spa experiences. Our focus has always been on quality, comfort and peace of mind.
Choosing a hot tub or swim spa is a significant decision, and for many people it marks the start of a very different daily routine. From the first use, customers often tell us they feel more relaxed, sleep better, and appreciate having a dedicated place to switch off from everyday life.
Whether it’s easing tired muscles, supporting wellbeing, or simply taking a quiet moment at the end of the day, the experience is about feeling calmer, more comfortable, and more at ease.
Our products are designed to feel welcoming and effortless to use, with powerful yet gentle hydrotherapy, carefully considered seating, and energy‑efficient technology that allows customers to relax without worrying about running costs. For families, it becomes a place to reconnect. For others, it’s a personal retreat or an important part of their wellness routine.
Just as important as the product itself is how supported our customers feel. We believe in clear, honest advice, professional delivery and installation, and reliable aftercare. Many of our reviews reflect the reassurance of knowing that help is always available, even long after installation.
Contact info
United Kingdom
- spasales@hotspringworld.co.uk
- hotspringworld.co.uk
4.9
Excellent
156 reviews
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Replied to 100% of negative reviews
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We purchased our Hot Tub from the new…
We purchased our Hot Tub from the new Peterborough showroom and was served by Jon Young. He was very helpful, knowledgeable and kept us fully up to date with our purchase. The installation guys did an amazing job, very professional and ensured everything was all setup correctly before leaving. We are thoroughly enjoying our purchase.
22 May 2026
Unprompted review
Reply from HotSpring World
Thank you for your kind feedback. We are so pleased to hear that Jon was able to support you throughout your journey and keep everything clear and on track. It is great to know the installation team left everything set up perfectly and that you are already enjoying your new hot tub.
If there is ever anything you need, we are always here to help. Enjoy every soak.
WOW !
What can I say, just WOW. Went into the showroom at Dobbies in Milton Keynes, intending to purchase a cheaper basic hot tub, Wayne & Hot tub Harry helped me through the process and I finally bought the SX, twice what I wanted to pay, but so glad I did.
The hot tub was delivered, but I made a mistake on the electrics, so they had to return to finish it, all the installers were helpful & knowledgeable. Any time i contacted the sales guys they were so helpful.
Had my 1st dip this morning, just loved it.
This was a present to myself in my 80th year, and im looking forward to many years soaking in my tub.
17 June 2026
Unprompted review
Reply from HotSpring World
Thank you so much for choosing us and for placing your trust in the team. It is wonderful to hear that you felt supported throughout the whole journey, from showroom advice through to installation and aftercare.
We are especially pleased that everything has come together for you and that your first soak lived up to expectations. Moments like that are exactly what we aim to create.
Wishing you many years of relaxation, comfort and enjoyment in your hot tub. If you ever need anything at all, the team is always here to help.
Brilliant customer service - Sarah Matthews @ Hot Springs
We purchased a hot tub from Hot Springs and cannot recommend Sarah Matthews highly enough. She has been amazing from start to finish and ongoing. She goes above and beyond, even replying to us over the weekend to help us newbies with our hot tub. We had a few small manufacturing issues with our hot tub - cracked front panel and steps upon delivery - which Sarah has helped organise replacements of. Sarah’s customer service is amazing, had it not been for her we would not have bought our hot tub - so we can’t thank her enough!
20 May 2026
Unprompted review
Reply from HotSpring World
Thank you so much for your kind words. We are delighted to hear about your experience and that Sarah has been able to support you every step of the way. Providing attentive, knowledgeable and genuinely helpful service is something we take great pride in, and it is wonderful to know that this has made such a positive difference.
We are also pleased that any initial issues were resolved quickly and smoothly, and that you have been well looked after throughout. Your feedback means a great deal to the whole team, and we will be sure to pass on your lovely comments to Sarah.
Wishing you many relaxing and enjoyable moments in your hot tub. If you ever need anything at all, we are always here to help.
Best decision we ever made!
We bought our HotSpring Hot tub through Wayne at HotSpring World in Milton Keynes. We went for the Limelight Beam with the IQ salt system. Wayne and his colleague John, were absolutely brilliant during the purchase process and set us up perfectly. As far as our hot tub itself is concerned - it's changed our lives! We would never be without one now. best decision we ever made. Highly recommend
12 August 2025
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share such fantastic feedback. We are delighted to hear that Wayne and John provided such a positive experience throughout your journey and made everything straightforward from the outset.
It is wonderful to know that your spa has made such a difference to your day to day life. Hearing that it has been such a great investment and something you would never be without is exactly what we strive for.
We truly appreciate your recommendation and wish you many more relaxing and enjoyable moments ahead. If you ever need anything, our team is always here to help.
Luke’s Customer service is superb
We purchased our hot tub through Luke in Norwich, all I can say is the whole process has been superb, the delivery guys who installed it were fab, knew exactly what they were doing and what they were talking about. Luke has been an absolute gem on the end of the phone for me night or day with any concerns I have had, best thing we ever purchased!
1 June 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share such kind feedback. It’s great to hear that your experience from start to finish has been so positive and that the installation team made everything smooth and straightforward.
Providing ongoing support and being available when needed is something we really care about, so it’s fantastic to know that this has made a difference for you. We’re delighted that you’re enjoying your hot tub and that it’s been such a worthwhile investment.
Wishing you many relaxing and enjoyable moments ahead!
Reply from HotSpring World
Thank you for your kind feedback. We are pleased to hear everything met your expectations and we appreciate you taking the time to share your experience.
Hot tub replacement cover
Very helpful and professional always returned calls as promised, ordered new cover waiting for delivery.
27 May 2026
Reply from HotSpring World
Thank you for your kind words. We’re really pleased to hear you felt supported with a professional and reliable service throughout. It’s great to know communication met your expectations, and we appreciate your patience while the new cover is on its way. If there’s anything else you need in the meantime, we’re always happy to help.
Hot tub four years in
We bought a hot tub four years ago all of which went seamlessly.
Since then any issues or request for advice has been met with patience and professionalism from Sarah Matthews at hotspring.
7 June 2026
Unprompted review
Reply from HotSpring World
Thank you for your kind feedback. We are delighted to hear that your experience has been consistently positive over the years and that the support you have received has met your expectations. Sarah will be especially pleased to know her approach has made a difference. We truly appreciate your continued trust and are always here if you need any further assistance.
When ever we visit our local Hotspring…
When ever we visit our local Hotspring World, Sarah is always so friendly and helpful with what ever situation arises. Has a world of knowledge which is always so useful.
Thank you for being there for us all.
6 June 2026
Unprompted review
Reply from HotSpring World
Thank you so much for your lovely words. It is always a pleasure to welcome you in store, and we are delighted to hear that Sarah’s friendly approach and knowledge have been so helpful. She genuinely cares about supporting every customer, and your appreciation means a great deal. We look forward to seeing you again soon.
Excellent customer care
We just had a Flair delivered and installed and so far very happy with our purchase. We received excellent service all throughout the process of choosing a model, ensuring we had everything ready for installation and the aftercare. Thanks so much Wayne and team from Milton Keynes!
3 June 2026
Unprompted review
Reply from HotSpring World
Thank you for choosing us and for sharing such positive feedback. It is fantastic to hear that you are enjoying your Flair and that the whole experience from selection through to installation and aftercare has met your expectations.
Wayne and the Milton Keynes team will be delighted to know their support made a difference. We really appreciate your kind words and your trust in us.
Wishing you many relaxing and enjoyable moments ahead in your new hot tub.
Excellent service from the NEC to delivery—highly recommend!
We are absolutely thrilled with our new HotSpring Flair hot tub, and the entire journey from our accidental first look to delivery has been flawless.
We actually attended the Homebuilding & Renovation Show at the NEC with no intention whatsoever of buying a hot tub. However, we happened to meet Vincenzo Standardo there. Vincenzo was incredibly friendly, kind, and professional. There was absolutely no high-pressure sales pitch; instead, he took the time to thoroughly explain how everything worked.
We were so impressed that we later attended the grand opening of the new HotSpring World store in Peterborough. Vincenzo was there to greet us again and invited us to have a "test dip" in the Flair model. They looked after us incredibly well, supplying drinks and chocolates for a thoroughly comfortable and relaxing experience. The tub itself was amazing—in fact, once we were in, I couldn't get my wife out!
After that careful consideration, we decided to buy the Flair. A huge selling point for us was the FreshWater IQ salt water system, which completely monitors itself for total ease of use—making it an even better fit for us than the model we originally looked at.
The sales process was excellent from start to finish, with every detail clearly explained, and the delivery team was outstanding—efficient, professional, and careful.
If you are looking for top-tier customer service without the pushy sales tactics, go see Vincenzo. We couldn't be happier with our choice!
21 May 2026
Unprompted review
Reply from HotSpring World
Thank you very much for taking the time to share your feedback. We’re delighted to hear that your experience has been such a positive one.
Our team works hard to ensure every customer feels well supported throughout their journey, so it’s incredibly rewarding to know this has come across. Your kind words mean a great deal to us and will be shared with the wider team.
We wish you many years of enjoyment ahead and truly appreciate your recommendation
Great service from Jon at the…
Great service from Jon at the Peterborough branch.
He answered all my questions he was not pushy like some sales people that I’ve come across. I will be recommending Jon to all my friends and family.
30 May 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your experience. It’s fantastic to hear that you received such helpful and informative support, delivered in a relaxed and pressure free way. We’re especially pleased that the service stood out enough for you to recommend us to others, that really means a lot. We’ll be sure to pass your kind words on to Jon and the team at Peterborough.
New 2 Seater Hot tub install
Excellent service provided by Wayne and the team. We took delivery of our spa just a few weeks after we ordered it. Delivery on the day went smoothly although they came with the wrong lid. Not a problem This was rectified within 24hrs with minimal hassle. Would definitely use them again.
30 May 2026
Unprompted review
Reply from HotSpring World
Thank you for sharing your experience. It’s great to hear that everything moved quickly from order to delivery and that the installation went smoothly overall. We also appreciate your understanding when the lid issue arose, and we’re pleased it was resolved promptly and without fuss. Your feedback means a lot to the whole team, and we’re delighted to know you would choose us again.
The purchase
The purchase, the delivery, the installation and aftercare were brilliant. Would highly recommend.
27 May 2026
Unprompted review
Reply from HotSpring World
Thank you so much for your kind words. We are delighted to hear that everything from start to finish met your expectations. It is always our aim to deliver a smooth and enjoyable experience, and your recommendation means a great deal to the team.
Very personable and professional…
Very personable and professional service - with lots of knowledge, advice and clearly a top quality product.
They arranged a 'Have a try' evening of their range of tubs - which was very helpful for us to know what we wanted. I'd highly recommend getting a tub from HotSpring World :)
22 May 2026
Unprompted review
Reply from HotSpring World
Hi Matt. Thank you for taking the time to share your feedback and for your kind words. It really means a lot to the whole team.
We work hard to deliver a great experience from start to finish, so it is fantastic to know that came through. Your recommendation is truly appreciated, and we hope you enjoy many relaxing moments for years to come.
If you ever need anything, we are always here to help.
Hot Springs hot tub review
We have just purchased a hot tub from Hot Springs in the Blue Diamond garden centre in Peterborough. The salesman Jon Young was extremely helpful and made the whole process very easy. The tub was installed by 2 installation engineers on Friday as agreed and we are very pleased with the service provided.
24 May 2026
Unprompted review
Reply from HotSpring World
Thank you so much for taking the time to share your experience. We are delighted to hear everything went smoothly from start to finish and that you are happy with both the service and your new hot tub.
We truly appreciate your feedback and wish you many relaxing and enjoyable moments ahead. If there is ever anything further we can help with, please do not hesitate to get in touch.
Bought the new 2026 design Azure…
Bought the new 2026 design Azure Premier. Just taken delivery today, installation was straight forward thanks to the two installers. When they left the hot tub was fully operational just waiting to reach temperature before using.
I must say special thanks to Jon Young who from start to finish has been brilliant. When you speak to Jon you will quickly see he is a naturally kind and considerate person, giving honest advice. Made the whole experience painless. Forecast for this weekend is 28 degrees, perfect hot tub weather.
21 May 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share such a fantastic review. We are absolutely delighted to hear that you had a smooth and enjoyable experience from start to finish.
It is great to know that everything met your expectations and that the whole process felt easy and well supported. Your kind words about our team member are especially appreciated and will certainly be shared.
We hope you enjoy many relaxing and memorable moments, and if there is ever anything you need, we are always here to help.
Individualized help, pleasure to interact with
Tailored help with installation, amending our order no issue, generally a pleasure to interact with and super help with understanding the chemicals and maintenance. Plus we LOVE THE HOT TUB!!
18 May 2026
Unprompted review
Reply from HotSpring World
Thank you so much for your kind words. It means a great deal to hear that you had such a positive experience with us.
We truly enjoy supporting our customers every step of the way and it is fantastic to know you are happy with everything.
Wishing you many relaxing and enjoyable moments ahead!
We just purchased our Relay hot tub
We just purchased our Relay hot tub, very good price. Sold by Jon Young, his service is amazing.I highly recommend going to see him at blue diamond garden centre at Eye green in Peterborough. Thank you Jon
17 May 2026
Unprompted review
Reply from HotSpring World
Thank you so much for your kind words and recommendation.
We are delighted to hear you had a positive experience, and it really means a lot that you chose to share your feedback.
Enjoy your new hot tub, and we hope it brings you many relaxing moments for years to come. If you ever need any assistance, we are always here to help.
Competitive pricing and great service
Always competitive pricing and online orders always delivered using reputable couriers, with prompt posting and delivery.
Had constant good service from Hotspring World
8 May 2026
Reply from HotSpring World
Thank you for taking the time to share your feedback. We really appreciate your continued support and are delighted to hear you have had such a positive experience. Your comments mean a great deal to the team, and we look forward to serving you again in the future.
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