From the moment we went in to Hot Springs World in Norwich and met Luke Skilton to the moment the installation took place our experience has been amazing, Luke couldn't have been more helpful in expla... See more
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We bought a Highlife Jetsetter LX from Shane at Cobham as this would fit best onto our patio and provide real health benefits. The sales process was straightforward and the pool was delivered and inst... See more
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We purchased the Endless Pool R500 last Spring and have not looked back since. Alex at HotSpring World in Sevenoaks was very supportive in helping us negotiate the various steps leading up to instal... See more
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Jon Young at Peterborough showroom was outstanding. He went through all the different options and showed us how they all worked and benefits of each tub. Communication in person and via email was grea... See more
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Company details
About HotSpring World
Written by the company
HotSpring World – Helping you relax with confidence
For many of our customers, a hot tub or swim spa isn’t just a product – it’s the moment they finally create space to slow down, unwind, and enjoy time properly at home. At HotSpring World, we have been helping make that possible for over 45 years.
We are proud to be the UK home of HotSpring® hot tubs, the world’s best‑selling brand, and Endless Pools®, known for their premium swim spa experiences. Our focus has always been on quality, comfort and peace of mind.
Choosing a hot tub or swim spa is a significant decision, and for many people it marks the start of a very different daily routine. From the first use, customers often tell us they feel more relaxed, sleep better, and appreciate having a dedicated place to switch off from everyday life.
Whether it’s easing tired muscles, supporting wellbeing, or simply taking a quiet moment at the end of the day, the experience is about feeling calmer, more comfortable, and more at ease.
Our products are designed to feel welcoming and effortless to use, with powerful yet gentle hydrotherapy, carefully considered seating, and energy‑efficient technology that allows customers to relax without worrying about running costs. For families, it becomes a place to reconnect. For others, it’s a personal retreat or an important part of their wellness routine.
Just as important as the product itself is how supported our customers feel. We believe in clear, honest advice, professional delivery and installation, and reliable aftercare. Many of our reviews reflect the reassurance of knowing that help is always available, even long after installation.
Contact info
United Kingdom
- spasales@hotspringworld.co.uk
- hotspringworld.co.uk
4.9
Excellent
156 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Once we placed order we were kept up to…
Once we placed order we were kept up to date and delivery / installation all went to plan. After sales service was excellent and cannot praise Jon Young enough for being helpfull and honest.
18 October 2026
Unprompted review
Reply from HotSpring World
Thank you for your wonderful feedback. We're delighted to hear that everything went smoothly from order through to installation, and that you felt supported throughout the process.
Providing clear communication, reliable service and honest advice is something we take great pride in. We truly appreciate your recommendation and thank you for choosing HotSpring World. Enjoy your spa!
Jon young who is the salesman for hot…
Jon young who is the salesman for hot spring world in Peterborough England, was great he let us look around at our pace and wasn’t pushy, his knowledge was great and very helpful on which hot tub would suit us and let us sit in the one we had looked at (dry) he took the time to listen and answer questions which we asked, even when the hot tub had been delivered and set up he still got in touch to see how things went and said if we still had any questions just to give him a ring.
5 July 2026
Unprompted review
Reply from HotSpring World
Thank you for your fantastic feedback. We're delighted to hear that you felt supported throughout your journey and had the opportunity to make an informed decision at your own pace.
Providing expert guidance, answering questions honestly, and ensuring our customers feel comfortable every step of the way is exactly the experience we aim to deliver. We truly appreciate your kind words and hope you enjoy your hot tub for many years to come.
Luke at HotSpringWorld. Sales Done Properly.
You know when you meet a salesman who doesn't feel like a salesman?
Just a genuinely nice, knowledgeable bloke who listens, asks the right questions and helps you find what's right for you.
Well, that's Luke at HotSpringWorld.
From start to finish, an absolute pleasure to deal with.
We had a laugh, explored all the options, and not once did I feel like he was trying to push me towards something more expensive. Quite the opposite. He genuinely wanted to make sure we bought what suited us best.
And the service didn't stop when we'd paid.
Luke kept in touch throughout, even checking in after delivery to make sure everything had gone well and we were happy.
He made what could have been a complicated purchase genuinely enjoyable.
A great example of how sales should be done. No pressure, no nonsense, just someone who knows his stuff and genuinely cares about his customers.
Couldn't recommend Luke and HotSpringWorld more highly.
9 October 2026
Unprompted review
Reply from HotSpring World
Thank you for such an incredible review. We're delighted to hear that Luke made the whole experience enjoyable from start to finish. Helping customers find the right hot tub for their needs, without any pressure, is exactly the approach we believe in, so it's wonderful to know that came across throughout your journey with us.
We're especially pleased that the support continued beyond the purchase and that you felt well looked after every step of the way. I'll be sure to pass your kind words on to Luke, who will be thrilled to receive such positive feedback.
Thank you for choosing HotSpring World and for taking the time to share your experience. We wish you many years of relaxation and enjoyment ahead. Enjoy your hot tub!
Happy Hot Tub Experience
It's a big decision to spend quite a considerable amount of money on a hot tub/spa, Harry made it so we could make an informed decision, both with his vast knowledge of his subject, but also allowing us the time to experience the different tubs available, giving us the time and space to make our decision.
But also being there throughout the whole process from the start to after installation and beyond We've no doubt.
Hot Tub Harry knows his stuff, is very helpfull, and is a no pressure salesman helping not pushing.
14 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your experience. We understand that choosing a hot tub is a significant investment, so we're delighted to hear that Harry helped you make an informed decision with his knowledge, guidance, and no pressure approach.
Giving customers the opportunity to explore the options at their own pace is something we believe is essential, and it's wonderful to know you felt supported throughout the entire journey, from your first visit through installation and beyond.
We'll be sure to pass your kind words on to Harry. Thank you for choosing HotSpring World, and we hope you enjoy many years of relaxation in your new hot tub.
We bought an Emdless pool from Chobham…
We bought an Emdless pool from Chobham after many discussions as to whether or not we would like a hot tub or pool. Sarah was very helpful throughout the process and helped guide us as to what would suit our family needs most. We also had a few difficulties in terms of positioning and access which Sarah helped to resolve.
The process has been very straightforward given the size of the purchase and logistics involved and we couldn't be happier with the end product!! One week in and we have used it every day!!! Highly recommend.
19 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your experience. We're delighted to hear that you're so pleased with your new Endless Pool and that it's already becoming part of your daily routine.
It's great that everything came together smoothly despite the logistical challenges, and we're pleased we could help find the right solution for your family's needs. Wishing you many years of enjoyment, fitness and relaxation in your new pool.
Thank you for your recommendation and for choosing HotSpring World.
Endless Pools E500 Swim Spa
We bought an Endless Pools E500 Swim Spa from HotSpring World, Sevenoaks, Kent.
If I could give Alex Bunn 6 stars for his service I would. He could not have been more helpful all the way through from initial demonstration of the product, through liaison with landscape gardeners regarding precise positioning, to assistance with maintenance after installation.
Unfortunately he was taken ill part way through the process and things didn't seem to go so well during this period. The delivery finally happened about 2 months later than initially scheduled.
Additionally a valve failed on the second use of the pool, which it should be said was replaced promptly under warranty.
The pool itself is great and we look forward to much greater usage when the rest of the garden landscaping is complete, but the above niggles result in 4 stars, not 5.
18 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your experience. We're delighted that you're enjoying your swim spa and that you received such dedicated support throughout your journey. It's also great to hear that any warranty issue was resolved promptly.
We do, however, apologise that parts of the process did not meet the high standards we aim to deliver. We understand how frustrating delays can be, particularly when you're planning a wider garden project, and we appreciate your patience and understanding.
Thank you again for your honest feedback. We wish you many years of enjoyment and relaxation ahead, especially once the landscaping is complete. If there's ever anything further we can assist with, please don't hesitate to get in touch.
Perfect throughout
From the moment we went in to Hot Springs World in Norwich and met Luke Skilton to the moment the installation took place our experience has been amazing, Luke couldn't have been more helpful in explaining every last detail of which tub suited our lifestyle, we even tried different tubs in the mood room so we could ascertain which style of seat or longer fitted our height. Communication throughout was perfect and the team that delivered and installed it were brilliant. We are so happy with everything
24 September 2026
Unprompted review
Reply from HotSpring World
Thank you for your fantastic review. We're delighted to hear that your experience was such a positive one from beginning to end. Providing expert guidance, clear communication and a smooth installation process is something we pride ourselves on, so it's wonderful to know everything met your expectations.
We're thrilled that you're so happy with your new hot tub and we truly appreciate you taking the time to share your feedback. Wishing you many years of relaxation and enjoyment ahead. Thank you for choosing HotSpring World.
Excellent personal service
Excellent personal service and good advice. The whole process from ordering to delivery and setup was well explained and carried out promptly.
13 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you enjoyed a smooth and professional experience throughout your journey with us.
Providing clear guidance, expert advice and a seamless service from initial enquiry through to installation is what we strive for, so it's fantastic to know everything met your expectations. We truly appreciate your kind words and your trust in our team.
We hope you enjoy many years of relaxation and wellness, and we're always here should you need any support in the future. Thank you for choosing HotSpring World.
Ordered water care supplies online
Ordered water care supplies online. Order was processed and delivered promptly and received in good condition.
4 October 2026
Reply from HotSpring World
Hi Will. Thank you for your review. We appreciate your thoughts.
Found the filter I needed very quickly…
Found the filter I needed very quickly on the website and the delivery was very speedy.
4 October 2026
Reply from HotSpring World
Thank you for your review!
Always friendly and helpful when…
Always friendly and helpful when servicing my tub.
17 September 2026
Reply from HotSpring World
Hi Colin. Really appreciate your review. Thank you.
💯 % happy
Delivery was very well planned and prompt. The hot tub was up and running before the team departed and full instructions given. Wayne is available for advice and chemicals.
We are very happy with our hot tub
17 September 2026
Unprompted review
Reply from HotSpring World
Thank you for your wonderful feedback. We are delighted to hear that everything went smoothly and that you had such a positive experience from delivery through to installation. Our team takes great pride in ensuring every customer feels confident and comfortable from day one, and it is fantastic to know that support and guidance have continued beyond installation.
We truly appreciate your kind words and your trust in HotSpring World. Wishing you many years of relaxation and enjoyment ahead!
Exceptional service, genuine care, and an amazing hot tub
From the moment we walked into Hot Springs World, Wayne greeted us warmly. His knowledge of the products was superb, but what truly stood out was his humility and genuine care.
Shortly after our initial visit, our family went through a very difficult time. We learned our dog of 11 years needed end-of-life care, and after months of treatment, we sadly lost her. Because of the vet expenses, buying a hot tub was no longer an option for us at the time.
Wayne was incredible throughout the whole process. He was kind, deeply understanding, and checked in periodically without ever pushing a sale, telling us to just come back whenever we were ready. When we were finally in a position to move forward, there was no question about who we were going to buy from.
We purchased the Hot Spring Propel, and the outstanding service hasn't stopped there—Wayne has been readily available at the end of the phone for any follow-up support we’ve needed.
I cannot recommend Hot Springs World and Wayne highly enough. Thank you for your warmth, empathy, and brilliant service!
6 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your experience was supported by genuine care, understanding, and expert guidance throughout your journey with us.
Providing support when customers need it most is incredibly important to our team, and we're pleased that Wayne was able to make a positive difference while helping you find the right spa for your home. It's also great to know that the service and support have continued beyond delivery and installation.
We truly appreciate your recommendation and your trust in HotSpring World. We hope you enjoy many years of relaxation and enjoyment, and please remember that we are always here whenever you need us.
Excellent Service
A potentially complicated purchase was made easy from start to finish by Harry Carson-Parker at Cobham. He listened to our requirements and recommended 3 models. We were given the time and space to choose the best model for us and selected the Highlife Sovereign. Harry was available from ordering to delivery and even contacted us after delivery to offer tips and insights to make the most of our hot tub. No hesitation to recommend Harry and the team at HotSpring World in Cobham.
3 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team at Cobham.
Providing expert guidance, ongoing support, and a relaxed environment for customers to make the right choice is something we take great pride in, so it is fantastic to know this made a difference throughout your journey.
We will be sure to pass your kind comments on to Harry and the wider team. Thank you once again for choosing HotSpring World, and we wish you many years of enjoyment and relaxation ahead.
Outstanding Service
From start to finish, we received exceptional service from Wayne Hadlington (Thank you) who looked after the whole process, from ordering to delivery & installation, through to follow up post delivery. Amazing hot tub, outstanding service, one very happy customer.
16 September 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your experience was a positive one from beginning to end. Providing excellent customer care at every stage is incredibly important to us, and it is fantastic to know that our team delivered the level of service we strive for.
We truly appreciate your kind words and your trust in HotSpring World. We hope you enjoy your hot tub for many years to come and look forward to supporting you whenever needed.
Great service from Sarah
Great service from Sarah. Very knowledgeable and helpful throughout process and aftercare.
4 September 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a great experience with our team. Delivering expert advice, excellent customer care and ongoing support is something we are passionate about, so it is wonderful to know that this was reflected in your journey with us.
We really appreciate your feedback and your support of HotSpring World. We hope you continue to enjoy your spa and look forward to being of assistance whenever you need us.
Flair Hot tub
I found HotSpring very good company to deal with, especially Harry he was very helpful and helped us explore exactly what tub would be best for us. And he has also been great support since with any questions we have had about setup and operations.
1 October 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had a positive experience with our team and that we were able to support you throughout your journey.
Providing expert guidance and ongoing customer care is something we take great pride in, so it is wonderful to know this made a difference. We really appreciate your recommendation and wish you many years of enjoyment ahead.
From all of us at HotSpring World, thank you for choosing us.
5* service from Jon Young at Peterborough
Jon Young at Peterborough extremely helpful throughout our decision making to purchase the Freeflow Mini and this has continued with help and advice regarding cleaning and maintenance.
13 August 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience with our team. Providing helpful guidance and ongoing support is something we take great pride in, and it's wonderful to know this has made a difference throughout your ownership journey.
We truly appreciate your feedback and thank you for choosing HotSpring World. Enjoy your spa, and please remember we're always here if you need any further assistance.
Great Service from Sales to Installation
We went to the Hot Spring World Milton Keynes showroom (at the back of Dobbies Garden Centre) where we met Wayne who started by asking us what we were interested in. He then took time to talk us through the things we had asked about so that he could demonstrate the potential Hot Tubs that would suit us at our price range. We chose the SX hot tub. Wayne assured us that we would not be disappointed and we're not. The whole experience from meeting Wayne and Harry in sales, to the delivery and installation team was seamless. Good old fashioned excellent customer service which is a dying art these days. We felt that we were listened to and were given the best advice without being pushed into any sale. The manufacture of the hot tub is all constructed in house by HotSpring World is the USA and not pulled together by different third parties, a point that they are very proud of and again is rare these days. Thank you to all of the Team for a great start to our Hot Tub experience, we're loving it.
23 September 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your experience with HotSpring World was such a positive one from start to finish.
Our team takes great pride in providing honest advice, exceptional service, and support at every stage of the journey, so it is fantastic to know that this made a difference. We will be sure to pass your kind comments on to Wayne, Harry, and everyone involved.
Thank you for choosing HotSpring World. We wish you many years of enjoyment and relaxation ahead, and we're always here if you need anything.
Limelight spar
They use professional people that know what they are doing and always turn up. The best ever service.thank you
13 September 2026
Reply from HotSpring World
Thank you so much for your kind words. Really appreciate your review!
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