Horsefeathers Reviews 

1,086
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive very quickly, and they genuinely appreciate the clear tracking communication and dependable shipping services worldwide. Many people also love the overall clothing quality, pointing out that the garments are extremely durable, comfortable, and thoughtfully crafted for winter sports. However, some reviewers noted issues with sizing and found that certain apparel items did not fit comfortably or match their usual measurements. Some people were dissatisfied with return processes, specifically mentioning unexpected expenses for sending back packages, while a few others experienced notably slow delivery times.

What people talk about most

Product

Customers report great satisfaction with product quality, noting that the clothing is comfortable, light, and... See more

Quality

Consumers find quality to be positive, highlighting durable and well-crafted clothes with consistent sizing... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and without... See more

Order

Users describe positive interactions with order, highlighting fast shipping and reliable tracking systems.... See more

Service

People report overwhelmingly positive experiences with service, highlighting great quality and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a few items from Horsefeathers during their summer sale and received everything today. The quality is pretty solid, and I'm looking forward to trying the equipment out on the slopes this sea... See more

Company replied

Rated 5 out of 5 stars

I am a big Horsefeathers fan, because it is a Czech brand and all their stuff is made in Europe, which is something I value. I love the clothes because it fits great, their sizing is consistent s... See more

Company replied

Rated 5 out of 5 stars

Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more

Company replied

Rated 5 out of 5 stars

I am very satisfied with the customer service. One of the products I ordered was not available in my size, and they were very helpful to offer me my money back or choose another product (they suggeste... See more

Company replied


Company details

  1. Outerwear Store
  2. Clothing Store
  3. Clothing Wholesaler
  4. Men's Clothing Store
  5. Snowboard Shop
  6. Youth Clothing Store

Written by the company

Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,086)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and trustworthy

Great communication and trustworthy. It was my first time ordering and everything went really well. They shipped very fast.

18 February 2026
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Reply from Horsefeathers

Thank you for your kind words! 😊

We’re so glad your first experience went smoothly and that you appreciated our communication. Fast shipping is our goal, and we’re happy it reached you quickly. Looking forward to serving you again! ❤❄

Rated 5 out of 5 stars

Marek

Everything Perfect !

23 February 2026
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Reply from Horsefeathers

Thank you so much! 😊

We’re thrilled to hear everything was perfect. Your support means a lot! ❤

Rated 5 out of 5 stars

Great quality

Great quality. Fits a little on the big side, but that's the steez. Highly recommend!

10 February 2026
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Reply from Horsefeathers

Thanks so much for your review! 😊

We’re really happy to hear you like the quality. And yes - the slightly roomier fit is part of the steez! Glad it works for you.

Thanks for the recommendation, we really appreciate it! ❤

Rated 5 out of 5 stars

Excellent quality

Excellent quality, worth the money, good fit of sizes! No problems with delivery!

3 February 2026
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Reply from Horsefeathers

Thank you for your wonderful review!

We’re very happy to hear that you’re satisfied with the quality, fit, and delivery. It’s great to know the items were worth the money and met your expectations.

We truly appreciate your feedback and look forward to your next order!💙

Rated 5 out of 5 stars

Quality ar good prices

Good products at readonable rates and diecounts for regular customers as I am

14 February 2026
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Reply from Horsefeathers

Thank you so much for your review!

We’re really happy to hear that you’re satisfied with the quality of our products and that you appreciate our prices and discounts for regular customers. Your continued support means a lot to us.❤

Rated 5 out of 5 stars

superb

good price, fast delivery, climate friendly return policy. recommend!

20 February 2026
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Reply from Horsefeathers

Thank you so much for your wonderful review! 💚

We’re really happy to hear that you were satisfied with our prices, fast delivery, and climate-friendly return policy. Your recommendation truly means a lot to us.

We look forward to serving you again soon! 😊

Rated 5 out of 5 stars

High quality clothes

Shipping arrived faster. The clothes are well designed and high quality material. I love them. First time ordering and for sure not the last time. 😁

20 February 2026
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Reply from Horsefeathers

Thank you so much for your wonderful review!

We’re thrilled to hear that you’re happy with the quality and design of our clothes, and that your order arrived quickly. We can’t wait to see you shop with us again soon! 💛

Rated 5 out of 5 stars

Everything ok

17 February 2026
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Reply from Horsefeathers

Thank you for your review!

We’re glad to hear that everything is OK and that your experience met your expectations. If there’s ever anything more we can do for you, please don’t hesitate to let us know.

We look forward to serving you again soon! ❤

Rated 5 out of 5 stars

Great

Super fast, always Received immediate Information about the Status, Package is great, very high Quality

18 February 2026
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Reply from Horsefeathers

Thank you very much for your fantastic feedback!

We’re delighted to hear that you were happy with the fast delivery, regular status updates, and the quality of the package. It’s great to know everything met your expectations.

We truly appreciate you taking the time to share your experience and hope to welcome you back again soon! ❤

Rated 5 out of 5 stars

Excellent quality & superfast delivery!

Excellent quality & superfast delivery!

18 February 2026
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Reply from Horsefeathers

We’re very happy to hear that you’re satisfied with the quality and that the delivery was super fast. Your feedback truly means a lot to us and motivates our team to keep up the good work.

We hope you’ll enjoy your purchase, and we look forward to serving you again in the future! ❤

Rated 4 out of 5 stars

Fast delivery, good looking gear!

Fast delivery, quality looking product. Seems to be good stuff. Got a couple days on hill in the jacket and i love it. Halldor is a G!!

9 February 2026
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Reply from Horsefeathers

Thank you for the awesome feedback! We’re thrilled to hear the jacket is holding up well on the hill and that you’re enjoying it. We’ll pass your shout-out to Halldor too – he’ll be happy to hear it! 🧡🏂

Rated 5 out of 5 stars

Very reliable and informative shopping…

Very reliable and informative shopping experience.. and products are super.

12 February 2026
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Reply from Horsefeathers

Thank you for your wonderful feedback! We’re so happy to hear you enjoyed a reliable and informative shopping experience, and that you love the products.

Thank you for your interest in our Horsefeather
s brand! 🧡

Rated 5 out of 5 stars

Great experience

Great experience, except I was not able to pay from my country of Serbia

8 February 2026
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Reply from Horsefeathers

Thank you for sharing your feedback! We’re glad to hear you had a great experience with us.

We’re sorry that payment from Serbia wasn’t possible. We’re constantly looking to improve our payment options, and your input is very helpful.

We hope to welcome you back soon and make your next experience even smoother! ♥

Rated 5 out of 5 stars

Quality

Quality, fast and reliable service!

12 February 2026
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Reply from Horsefeathers

Thank you so much for your wonderful review! 🤍

We truly appreciate your kind words and are very happy to hear that you were satisfied with the quality and speed of our service. Your satisfaction means the world to us.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Good looking euro brand

Good looking euro brand! Nice fabric. Nice cut. Happy with the outfit! Fast delivery! Thanks HF🤙🏼

6 February 2026
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Reply from Horsefeathers

Thank you so much for your amazing review! 🤙🏼

We’re really happy to hear that you like the fabric, the cut, and the overall look – and that the delivery was fast as well. That’s exactly what we aim for!

Enjoy your outfit and thanks for choosing Horsefeathers 💛

Rated 5 out of 5 stars

Very fast delivery.

Very fast delivery.
Great quality underwear.

10 February 2026
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Reply from Horsefeathers

Thank you so much for your great review!

We’re really happy to hear that your order arrived quickly and that you’re pleased with the quality of the underwear. That means a lot to us.

We truly appreciate your support and hope to see you again soon! ❤

Rated 5 out of 5 stars

Product was so quality

Product was so quality. Way more than I even expected. You can tell the people ride this gear that made it.

9 February 2026
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Reply from Horsefeathers

Thank you so much for the amazing feedback!❤

We’re stoked to hear the quality exceeded your expectations. That means a lot to us. Our gear is designed and tested by people who actually ride, so it’s great to know that comes through in the final product.

Thanks for being part of the community and for taking the time to share your experience!❤

Rated 3 out of 5 stars

Good products

Good products, good prices, bit slow on delivery
Update: i just dropped it to 3* because i payed 3 days ago and they say i did not (even though 3 days ago i send them the bank proof)

7 February 2026
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Reply from Horsefeathers

Thank you for your feedback.

We would just like to clarify that the order mentioned in your review has not been paid yet and therefore has not been shipped.

If you need any assistance with the payment or completing your order, please feel free to contact our customer service team - we’ll be happy to help.❤

Rated 5 out of 5 stars

Great quality and great service

Great quality and great service, alot of brands can learn from this !

6 February 2026
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Reply from Horsefeathers

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both the quality and service. Your support means a lot!❤

Rated 1 out of 5 stars

Size measurements are not accurate

Size measurements are not accurate, ordered size did not fit, to switch to a fitting size I have to pay 30€ for return shipping...

Edit:Well apparently the measurements aren't so accurate and conveniently the fine print is really difficult to find in the terms and through the whole shopping process you advertise 30 day return. Yes it was my own fault but I got this feeling that my trust was misused...

29 January 2026
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Reply from Horsefeathers

We’re sorry to hear that the size did not fit as expected. We provide detailed measurements for each product and recommend comparing them carefully with your own measurements before placing an order, as sizing may vary between different models and styles.

Please note that return shipping costs are the responsibility of the customer, as stated in our return policy available before completing the purchase.

If you need assistance selecting the correct size, our customer support team will be happy to help. ❤

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