The shopping experience was easy and straight forward. The shipping estimate was very good (less than 10 days for cross country delivery) and the product actually reached 2 days earlier then estimate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!! The costumer service is very efficient, delivered on time Very good experience buying H... See more
Company replied
I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Bu... See more
Company replied
I ordered online from the US. Customer service answered my questions well and my order arrived quickly. The website was clear that we would owe the import tariff which I expected and had to pay so b... See more
Company replied
Company details
- Outerwear Store
- Clothing Store
- Clothing Wholesaler
- Men's Clothing Store
- Snowboard Shop
- Youth Clothing Store
Written by the company
Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers
Contact info
Slovanska alej 1960/24, 32600, Pilsen, Czech Republic
- +420 739 593 735
- info@horsefeathers.eu
- horsefeathers.eu
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Horsefeathers
Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the quality, design, and delivery. Your feedback means a lot to us.
We hope you’ll enjoy your purchase, and we look forward to welcoming you back again soon! 💜
Reply from Horsefeathers
Thank you for your great feedback! We’re really glad to hear you’re happy with the fast shipping and the product. We look forward to serving you again! ♥
I received very fast my waterproof bike…
I received very fast my waterproof bike shirt, thank you! It has perfekt quality, and the sizing is fully according to the expected. The only thing, what would be good to implement in the future models is a closeable ventilation possibility to the two sides, under the arm. (net with zipp?) Similarly to some rain jackets. Perhaps some small hidden pockets would be also good to place a phone, or slice of chockolate.
Thanks again!
8 April 2026
Reply from Horsefeathers
Thank you so much for your detailed review! We’re really glad to hear the delivery was fast and that you’re happy with the quality and sizing of your waterproof bike shirt.
We also truly appreciate your suggestions - the idea of closable ventilation under the arms and additional hidden pockets is very valuable feedback. We’ll be happy to share this with our product team as inspiration for future improvements.
Thanks again for taking the time to share your experience, and we hope the shirt serves you well on many rides! 🚴♂️🤘💚
Reply from Horsefeathers
Thank you so much for your feedback, we really appreciate your interest in our Horsefeathers brand. 💛
Reply from Horsefeathers
Thank you for your feedback, we really appreciate it ♥
Reply from Horsefeathers
Thank you so much for your kind words! 😊
We’re really happy to hear that you’re satisfied with the quality, pricing, and our communication. Your feedback means a lot to us! ♥
Great products
Great products, high quality. I brought socks, underwear and a neck-warmer. They are very comfy and they look nice. I fully recommend.
31 March 2026
Reply from Horsefeathers
Thank you so much for your kind words and recommendation! We’re really happy to hear that you’re enjoying the socks, underwear, and neck-warmer! Thank you for your interest in our Horsefeathers brand. 💜
Good quality and fast shipping
Super quick shipping, quality matches and he price. The size chart is accurate.
Bought a hoodie and bike shirt and they are very good.
30 March 2026
Reply from Horsefeathers
Thank you for your wonderful feedback! We’re thrilled to hear that the hoodie and bike shirt fit well and met your expectations. It’s great to know the size chart and quality worked out perfectly.
Thank you for your interest in our Horsefeathers brand, we appreciate it. 💜
Products were true to size and claimed…
Products were true to size and claimed quality. Delivery was quick and easy. If the clothes survive the season I’ll definitely order again.
26 March 2026
Reply from Horsefeathers
Thank you so much for your kind feedback! We're thrilled to hear that the products fit well and met your expectations. We hope they serve you perfectly this season, and we look forward to welcoming you back for your next order! 💜
The snowboard outfit
The snowboard pants and jacket are absolutely fantastic — super comfortable and perfect for long days on the slopes. The customer service is truly outstanding, and I couldn’t be happier with the experience. I highly recommend both the products and the team behind them!
4 March 2026
Reply from Horsefeathers
Thank you so much for your wonderful review! 💚
We’re thrilled to hear that you’re enjoying your snowboard pants and jacket and that they’re keeping you comfortable during long days on the slopes. It also means a lot to us that you had a great experience with our customer service. 💜
Your recommendation truly motivates our whole team - thank you for your support, and we hope you’ll continue to enjoy your gear all season long!💛
Overall good
Very fast delivery, good product, looks and feels even better than advertised
21 March 2026
Reply from Horsefeathers
Thank you for your great review!
We’re delighted to hear that you’re happy with the fast delivery and that the product exceeded your expectations in both look and feel. Your feedback truly means a lot to us, and we hope to welcome you back again soon! 💜
Fast delivery, great product
13 March 2026
Reply from Horsefeathers
Thank you for your kind words!
We’re really happy to hear that you were satisfied with both the delivery speed and the product. We appreciate your feedback and hope to serve you again soon! 💜
Top products
Top products, fits well and quick delivery to Germany. Already got 2 pants from you guys and they are great
8 March 2026
Reply from Horsefeathers
Thank you so much for your wonderful review!
We’re really happy to hear that you’re satisfied with the fit, our products, and the delivery speed to Germany. It’s especially great to know you’ve already purchased two pairs of pants and that you like them both - that truly means a lot to us!
We truly appreciate your support and look forward to your next order. 🧡
Very easy to order
Very easy to order. I was expecting a quicker delivery, but I assume it's because of the courier, not the seller. Overall very happy with my order.
7 March 2026
Reply from Horsefeathers
Thank you for your review 😊
We’re really glad to hear that you found the ordering process easy and that you’re happy with your purchase!
We’re sorry the delivery took a bit longer than expected -sometimes delays can happen on the courier’s side, but we’re always working to make the whole experience as smooth as possible.
Thanks again for your feedback and for your interest in our Horsefeathers brand. 💜
Reply from Horsefeathers
Thank you for your review!
We’re really glad to hear you were happy with the fast delivery and found our products to offer a great quality-to-price ratio. We truly appreciate your feedback and your interest in our Horsefeathers brand. 💙🏂
Delivery was fast and the products well…
Delivery was fast and the products well packaged. Tracking the order was easy and reliable. Time will tell about their quality. So far so good!!!
9 March 2026
Reply from Horsefeathers
Thank you for your feedback!
We’re glad to hear that your order arrived quickly and that everything was well packaged. It’s also great to know the tracking process was smooth and reliable.
We hope the products will continue to meet your expectations over time. So far so good sounds like a great start! Thank you for your interest in our Horsefeathers brand. 💜
Very high quality jacket! Very beautiful design!!
Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!!
The costumer service is very efficient, delivered on time Very good experience buying Horsefeathers!! Greetings from Italy🇮🇹
16 March 2026
Reply from Horsefeathers
Thank you so much for your amazing review!
We’re really happy to hear that you love the quality, design, and colors of the jacket - that means a lot to us. It’s also great to know that you had a smooth experience with our customer service and delivery.
Enjoy your new jacket, and greetings back to Italy! 💚
Fast delivery and great quality
Product was as described and the quality is excellent. Delivery was fast and I would shop there again.
8 March 2026
Reply from Horsefeathers
Thank you for your great review! 😊 We're happy to hear that you’re satisfied with the quality of the product and that the delivery was fast. It means a lot to us that everything met your expectations.
We’ll be happy to see you shopping with us again in the future! Thank you for your interest in our Horsefeathers brand. 🧡
Fast delivery
7 March 2026
Reply from Horsefeathers
Thank you for your review! 😊 We're glad to hear that your order arrived quickly. We hope you enjoy your purchase, and we’ll be happy to help if you ever need anything in the future.
Thank you for your interest in our Horsefeathers brand. 🧡
Good service!
7 March 2026
Reply from Horsefeathers
Thank you for your kind review! 😊 We’re happy to hear you had a good experience with our service. If there’s ever anything we can help you with again, don’t hesitate to reach out.
Thank you for your interest in our Horsefeathers brand. 🧡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.