Horizon Parking Reviews 

Utterly disgraceful no help , no indication of why we were fined , dont know how they sleep at night.
They dont want to talk to you, just take your money.

Piss takers. Payed our fine because of the horrible nasty letters. Sent proof of payment but that wasn’t good enough. We have had a court summons now. I will not let this go, I will take this scam of a company to court myself for harassment!!!

What a SCAM. Completely un-contactable! The fine itself is bull shit, park above ASDA, across the road and it's free. The charge is not obviouse and designed to catch drivers/shoppers unaware, I'll bet a huge portion of their illicit earnings are from fines.
Worse, you have to provide your card details, so there is a possibility they can steal your money later.

Another atrocious experience with these thieves. The local co-op has a carpark operated by Horizon. Recently, an Instavolt car charging station was installed. Very convenient except the 45 minute time limit still applies if you charge your car (at £0.89 ). Appealed the charge, and appeal rejected. Just nasty, thieving spivs.

Absolute scoundrels.
I tried to pay for my parking but wasn't allowed to - then they fined me for non payment!
I appealed but they fined me anyway.
Liars. I will never use their car park again.

Second time now they have tried to falsely fine me. Scumbag arsholes that need to do there investigations properly before threatening people.

Horizon Parking operates with incompetence or dishonesty
Rest assured that if you park in one of their car parks they will find a reason to send you a parking charge notice even if you did nothing wrong
Do yourself a Favour avoid using their car parks or stick some tape over your number plates before you enter
You have been warned.

Got a Parking Charge Notice issued 18/12/25 arrived 29/12/25 with 3 days left before fine boosted from£51 to £85. Parked in a Blue Badge Bay - Badge displayed. Went to the Co-op spent £35, a flower shop £26 then sat in Costas and had 2 coffees and some cake £22. Had a pleasant morning and light lunch all good. Seems that 2 hrs 28 minutes spending money at the Fryern Arcade shops is not enough. Add a £51 parking charge. No concessions for Blue Badge even though extra time is allowed virtually everywhere else in Hampshire. What a bunch of crooks doing the Fryern Arcade no good at all. We won't ever go back and will tell everyone we know. You have to have complete morons responsible for the Arcade to appoint these clowns.

I received penalty for overstaying even though I payed for 10 hours I actually stayed for 4 and a bit hours . Penalty was reduced after I sent evidence that I had paid the correct amount with horizon then saying it must have have been a incorrect input but sending me no evidence of said mistake

This appears to be a company who make money (£55.3m last year) by confusing customers, displaying contradictory signage, use complicated payment technology, sending penalty notices and trading on customers fear of escalating costs as they try to defend the payment they made in all honesty for the time they spent parking.

Both my sister and I were caught out at Porlock Weir and we will not be visiting again. In fact for every parking transaction we will now pay in cash, video the transaction and keep the receipt until we know we haven’t been conned, I mean have a penalty notice issued.

Awful company.
Drove in the night, parked in a car park just after midnight for an hour, not realising it was attached to a Travelodge.
No signs I could read in the dark.
Got a ticket and disputed it.
No visible signs that you had to pay.
Do they except everyone to walk around in the middle of the night as a single female, looking for signs just in case there are any after none visible when driving in.
I thought companies had duty of care.
Parked 1 hour to have a nap in the car as couldn’t drive anymore, cost me £51.😡😡😡

Disgusting company with predatory business practices

Parked at Linenhall St car park in Chester; we regularly park there so know the drill at the payment machines. Several weeks later we received a Fine Notice stating ‘failure to pay for duration of stay’. I knew we’d paid in full so sent a copy of my bank statement showing £4.90 for 4 hours. Horizon’s own system showed camera shots of our car’s entry & exit - proving we were well within the allotted time paid for. Ignoring our proof of payment, Horizon sent a copy of their record showing I did not put my FULL registration number when purchasing ticket, just the two first letters - YB. Even if I hadn’t put in the full number - which I dispute - Horizon still happily took our money whilst simultaneously claiming that their system couldn’t match our payment with our car! I asked how many other vehicles with the registration number starting YB had entered and exited at the same time as us that could be matched up to our payment? Unfortunately, due to time lapse, the ticket had been thrown away so no proof. Then put our trust in POPLA appeals process - total waste of time; like Horizon, they make all the right noises but their practices appear to be highly contentious.

Absolute rip offs as a company , overstayed at a Tesco, did not receive a PCN to pay the discounted rate and they had the absolute piss take to send a final reminder stating if not paid in 14 days further action will be taken. If possible avoid their carparking sites.

They can't read.
Sent a charge. Excellent photos of the offending car...an orange Renault DN71 ???
zoomed in photos of front and back plates.

Shame that I've got a white LWB Vauxhall van DN17 ??? that they insist was what was there.
Nowhere on website to say "you got it wrong", only to appeal.
Incompetent.

If I could give zero stars I would. Parked at Bournemouth Travel Lodge and the horizon app and website were down so asked the reception how I should pay for parking. They told me to use the pay machine which I did. Over a month later I got a parking fine. I explained the situation and sent them a clear image from my bank statement showing the parking was paid to Horizon, this was declined and I had to prove I stayed in the hotel. Finally after another month I got an email saying as a goodwill gesture they have cancelled the parking fine. GOODWILL doesn't come into it, I clearly proved that I payed for the parking. If you use Horizon get photo evidence of all your parking. Terrible company.

This company have taken £60 from my bank account. I’ve received no written correspondence from them, nor do I know how they got my back details. Disgusting practice.

On the November 2nd Sunday at tesco Oldham ,I as,a military veteran and RBL member was,with others,were selling poppies,as I arrived the stand was very busy i inadvertently forgot to register my car at customer service, a few,days later I got a parking summons for exceeding the 3 hour limit , either pay £70 or £40 if payed within 14 says, I obviously appealed stating being as,a military veteran selling poppies to raise funds for veterans in need , i then received another email stating my appeal had been unsuccessful, absolutely disgusting company to chase a,military veteran on this most important day supporting veterans in need ,hang your head in shame Horizon. I hope my £40 makes you very happy

PARKING CHARGE REFERENCE HP4347875 - If I could give this Racket of a company ZERO STARS I would. 1 star does not do it justice. First time ever parking in this Tesco Stevenage Extra Car Park IN MY LIFE. Presumed it was free parking like every other Tesco car park I have ever parked in - Im 49yrs old and must have parked in at least 20 different Tescos around the country and my local Tescos where you get between 1-2hrs free parking. I actually parked to go to the bank at 9am and then planned to buy my lunch in Tescos before driving back to my new job. Unfortunately the bank didn't open until 9.30am and it was a new job where I start at 10am so by the time I got back to the car park I had to skip buying lunch and drive straight to work. Slap Bang Wallop here is a £40 fine through the post because you didn't read the signs. Well Ive never knowingly not paid for parking or verified parking and if I had known I would 100% have sorted it. 1 time missing the signs and not realising there was parking restrictions and literally robbed of £40. Horizon are a disgusting company with zero compassion. You can check your records I have NEVER parked in that car park before. I appealed and they just hide behind the fact that they can legally rip you off. They have ANPR cameras as if anybody would knowingly try and get away without paying or verifying their parking its just a Money Racket!!. ABSOLUTELY DISGUSTING COMPANY!!

This Company is set up to automatically reject Appeals regardless of what is explained in basic English. Cameras are set up on approach roads to zone then accuse you of using parking in an area full of broken glass, sharp objects and general disrepair. Complain to local supermarket / Council / property company that they are unfit to manage.