Horizon Parking Reviews 

Paid and stayed in chester (linenhall car park).
Recieved a fine stating I had over stayed.
Appealed and provided proof of payment and proof I hadn't over stayed.
Horizon tell me I entered my registration incorrectly, I disputed this and looking on trust pilot alot of people have the same problem, the registration horizons system registered to my vehicle was a 2 digit format and not even a road legal registration at that, clearly a system error on their behalf.

Horizon have not offered to return my funds despite myself linking my vehicle to the payment, instead they want a £15 admin fee.

Seems to be a very common theme here with horizon.
I have tried appealing twice as they can't seem to accept it was actually paid.

Used there car park at The Moat House in Tamworth. Paid £2 cash for 4 hrs of parking. Left after only 45 mins. Just got a fine through the post showing camera footage of my vehicle entering & exiting. Even though you have to enter your registration on the machine, they say I have no proof of payment. Obviously I can’t retrieve this information and didn’t keep the parking ticket, even though it was displayed correctly for the whole period I was parked. Appealed their fine, but rejected due to not having any photo evidence of ticket. Absolute scammers, I will fight this in court if I have to. If you accept cash as payment, you should have a wardens proof no ticket was displayed correctly and notice attached to vehicle. In this situation you’d obviously keep your ticket as proof of payment.

Booked a stay at the Premier inn weymouth (FREE PARKING) parked in the disabled bay (DISPLAYED DISABLED PARKING BLUE BADGE) went into reception to book in, put Reg number in machine in reception. Went to room, unpacked made a few phone calls, left after one hour, received a parking fine of £57. Premier inn are not interested in resolving this issue. Received another parking fine for the duration of our stay(one night)

Awful parking company. The machine said "nothing to pay" and it was not possible to pay the £1.20 parking charge. So instead I get a £51 fine and they refuse my appeal. I will avoid their carparks from now on.

Can’t put zero stars, I’m a disabled user who received a letter 3 weeks after I parked in a free disabled parking space. I had no chance of following their process of appeal in their timeframe without having to pay 100 pounds instead of 60 if I paid early, this is obviously how they roll a no numbers to call either. So angry, they only supplied grainy photos of my car reg, funny how they missed my disabled badge.

My wife is disabled with a blue badge. We went to Tesco Madely to park. No disability spaces were available. We parked on a normal parking bay having long walk to the store. We walked down between the disability bays. We observed two vehicles parked without a blue badge. After shopping we returned and the two offending cars had left, and were replaced by three other vehicles which included a large van. I approached the security and was informed that they would be fined. This is a lie because of the amount of vehicles abusing the system. This was the Tesco store at Telford Madely at around 1430hrs. Obviously you are not monitored this site.🥴.

I went to my local Tesco Bidston Moss at 10.34am were there is a valeting service and I ask them can you clean my company car as it was going back, I left at 10.36am 2 minutes later as they said come back at 3 pm and we can valet my car Which it took 50 minutes to do a full valet and I received a fine of £40 pound as they said I was parked up for over 5 hours and fined what a joke this company is.who in the right mind sits in Tesco for over five hours obviously the camera didn't catch my reg leaving two minutes later what a day light robbery it must have seen my car coming back at 2.50pm for my valet and leaving at 3.54pm am £40 pound down 👎 as I just paid the fine as the company I work for took the money out my wages 😡😡😡

Had penalty cancelled as could prove that I paid but charged a £15 admin fee for keying a wrong letter of my reg.
£15 for a small human error… what an easy way to extort money from people.
I’m sure by taking the old system of barriers & tokens away, this company will be coining it in from people making genuine mistakes.

Fined me for parking twice at a travelodge, their signs were obscured by large vehicles either side of the door, I validated my parking after I saw workmen putting up the signs on lampposts in front of where I was parked, but it was too late. Fined me twice and now going to court. This company is a disgrace.

I used their services to park a big campervan.
While I was outside of the country for about a month, I got a 1 day termination email from them stating that I'm sleeping in the campervan...
Besides the fact that if some homeless person broke into the car they should have provided security, but they had no evidence obviously.
Employees were too stupid to understand their own business or to give me any explanation, I think they contracted YourParkingSpace for part of the service, or the other way around.

Received a fine for non payment but have the physical ticket showing the cars vrn and time details which proves we paid. Sent this to appeal and inc bank statement showing payment. They refuse the appeal and say they don’t have evidence of payment. Whether they have evidence on their system isn’t our problem. We are providing two forms of irrefutable evidence. They’ve since sent debt collection letters and occasionally called too. Their staff are abhorrent. I explain we have proof and they talk to you like a villain. I’ve since asked them to take the matter to court so we can provide our evidence to a judge but that’s not happened either. I get the impression these fines are sent out on mass on the basis that most uk public won’t have the tickets still and will pay out of duress. What sort of company refuses to accept a photo of their own issues parking ticket showing payment for a given car registration and continues to hassle for payment of their fine. Matters like this should be treated as corporate crime and individuals accountable should be criminally charged too. My view is this is tantamount to extortion.

I received an unjust and unfair parking ticket from Horizon at Exe Bridges in Exeter on Friday 3rd October in the afternoon.
The car park was gridlocked so exiting took over 30 minutes. Anyone who knows this car park will acknowledge that the entry/exit system with traffic a double set of traffic lights on exit is chaotic.
Horizon have failed to respond by telephone or email addressing the facts that I had raised. I requested for CCTV to be looked at of the situation in their car park and they have advised they have none, have no access to CCTV and only have entry & exit cameras.
A new increased fine of £100 has now been sent through as my appeal has been rejected.

Poor signage at Uttoxeter Waterbridge.
I can't afford to pay such a high price for an oversight. I stopped for a break in really poor weather with freezing conditions and icy roads.
Made me overdrawn with my bank and triggered a period of low mood and unhappiness.

Pray that you do not recieve a fine from this company.

They make it impossible for you to speak to anybody over the phone, all the lines are automated messages. They used outdated technology that frequently does work correctly. I've received fines on 2 separate occasions, as their ANPR cameras didn't register me leaving and returning the next day. Tesco use them to manage their car parks and they issue fines to customers who are using the parking facilities correctly in accordance with the displayed rules.

Save yourself the headache and stay far away from these cowboys. Its a shame there isnt a 0 star rating option.

Horizon Parking issued me a so‑called “Parking Charge Notice” claiming I had exceeded the maximum stay period at a Tesco car park. Their own letter states that my vehicle was on site for just 1 hour and 12 minutes. That alone completely destroys their argument. The standard free parking period at Tesco sites is typically around 3 hours, not 1 hour, so their stated “reason” for the charge is absurd and appears entirely baseless.

In my view, this is a disgraceful way to treat genuine shoppers. Instead of managing parking fairly and transparently, Horizon Parking seem more interested in extracting money from people who have done nothing wrong. Issuing a penalty on the basis of a 1 hour 12 minute stay, while claiming the maximum stay has been exceeded, feels like an attempt to intimidate and profit from misleading paperwork rather than to enforce any fair rule.

The person or team responsible for generating and checking this notice clearly has not taken even basic care to ensure the facts match the allegation being made. Sending out a formal demand that contradicts its own stated timings is, at best, incompetent and, at worst, could be seen as acting in bad faith. Any reputable company would be ashamed to let something like this leave their office.

Because of this experience, I have absolutely no confidence in Horizon Parking’s integrity or professionalism. I regard this charge as completely unjustified and will be challenging it through the proper channels if they decide to pursue it further. If they are reckless enough to take this to court, I will be seeking to recover my full legal costs and compensation for the time and stress caused by their unfounded claim.

No one should have to waste time and energy fighting a company over a parking notice that is contradicted by the company’s own evidence. On the basis of my experience, I would strongly warn others to keep detailed records, photographs, and proof of shopping if they ever have the misfortune of dealing with Horizon Parking.

Horizon harassing and bullying Tesco customer/s? (Obviously with Tesco's approval and permission!
Parked at Tesco superstore leisure way Lowestoft for 37 minutes! Issued parking charge notice! (Offence 4/1/26, notice issued 14/1/26, received 20/1/26).
Called Tesco, after a big run around was advised by Tesco car parking team that i had to appeal first, then if no joy to go back to Tesco car parking team to evaluate the situation and to take matter up with Horizon Parking then only! These things cause undue and uncalled for stress, trauma, anxiety, frustration!
Parking Charge notice received only on 20/1/26! Have appealed but definitely not a happy chappy! (NB TESCO HAS 3 DIFFERENT PARKING TIMES AND NOT STANDARDISED! BE WARNED!! OBVIOUSLY THESE UNFAIR PARKING RUKES WAS AGREED TO BY TESCO WITH HORIZON AFTER PROBABLE ADVICE RECEIVED FROM HORIZON HOW TO FLEECE AND EXPLOIT TESCO CUSTOMERS! (MY OPINION).
BE CAREFUL OF ALL PARKING COMPANIES! THEY OUT TO FLEECE YOU FOR THEIR CLIENTS!
TESCO HAS LOST A LOYAL 23YEAR SHOPPING CUSTOMER?

We paid for parking but made an honest mistake and put the wrong reg number in.

On appeal of the PCN we were turned down. This feels disingenuous and a way to simply earn money from people not provide a service.

Will not be parking with them again ever.

This company is not a legitimate business!
I was in a small retail park and stayed longer than the said maximum of 3 hours. Who would guess that you can only stay in a retail park for a maximum period of time!
I was in a Costa Coffee drinking coffee and eating food that my friend and I had paid for.
They sent me a charge of £100 which would be reduced to £50 if I paid in 14 days.
I appealed which was rejected but they made the offer, ‘pay £15 in the next 14 days and that will be fine’.
How do they justify such a try on? It’s ridiculous, complete cowboys!

Automatic reply: Horizon Parking Ref *

Further to your car park correspondence dated ..

Yes we parked our car 
for a period of 2hrs and paid the full 24 hour rate.. of £3..
See attached and ACK.
Full attachment of £ 3 payment made !!!

My rejection Appeal
..
I wont be paying this charge.... I paid a Day Fee of £3...as well YOU Know/Very Well !

Your attitude is as expected...

Your not managing car parks... your just exploiting (extorting money with menace ) people who may have ( may NOT have ) entered their registration correctly..

Or perhaps the machine was working incorrectly.
*****
Why did it take PAYMENT if us ... if only two registration characters were entered ????

You people are a joke !

Ample evidence of FULL Payment has been demonstrated..

You need to think this thru again ...legally!!!

and reply ASP Appropriately and intelligently and cover my cost at £100 thus far.

Says it all about your company...

I would give no stars if I could. What a bunch of thrives! Parking fine of £40 for twenty minutes what an absolute joke!