Horizon Parking Reviews 

This company have taken £60 from my bank account. I’ve received no written correspondence from them, nor do I know how they got my back details. Disgusting practice.

On the November 2nd Sunday at tesco Oldham ,I as,a military veteran and RBL member was,with others,were selling poppies,as I arrived the stand was very busy i inadvertently forgot to register my car at customer service, a few,days later I got a parking summons for exceeding the 3 hour limit , either pay £70 or £40 if payed within 14 says, I obviously appealed stating being as,a military veteran selling poppies to raise funds for veterans in need , i then received another email stating my appeal had been unsuccessful, absolutely disgusting company to chase a,military veteran on this most important day supporting veterans in need ,hang your head in shame Horizon. I hope my £40 makes you very happy

PARKING CHARGE REFERENCE HP4347875 - If I could give this Racket of a company ZERO STARS I would. 1 star does not do it justice. First time ever parking in this Tesco Stevenage Extra Car Park IN MY LIFE. Presumed it was free parking like every other Tesco car park I have ever parked in - Im 49yrs old and must have parked in at least 20 different Tescos around the country and my local Tescos where you get between 1-2hrs free parking. I actually parked to go to the bank at 9am and then planned to buy my lunch in Tescos before driving back to my new job. Unfortunately the bank didn't open until 9.30am and it was a new job where I start at 10am so by the time I got back to the car park I had to skip buying lunch and drive straight to work. Slap Bang Wallop here is a £40 fine through the post because you didn't read the signs. Well Ive never knowingly not paid for parking or verified parking and if I had known I would 100% have sorted it. 1 time missing the signs and not realising there was parking restrictions and literally robbed of £40. Horizon are a disgusting company with zero compassion. You can check your records I have NEVER parked in that car park before. I appealed and they just hide behind the fact that they can legally rip you off. They have ANPR cameras as if anybody would knowingly try and get away without paying or verifying their parking its just a Money Racket!!. ABSOLUTELY DISGUSTING COMPANY!!

This Company is set up to automatically reject Appeals regardless of what is explained in basic English. Cameras are set up on approach roads to zone then accuse you of using parking in an area full of broken glass, sharp objects and general disrepair. Complain to local supermarket / Council / property company that they are unfit to manage.

Absolute scammers, I was working at Tesco at the time I’ve now got my 4th fine from them nearly 800 pound had to pay these scammers for going to work, I will be taking this further it’s disgusting

A bunch of cowardly little maggots. We parked in a disabled spot with our pass no signs atall saying no parking. We was out of car for less than 10 mins to use cash machine came back 5 cars got tickets. On way out around a sign 12ft from ground said loading only. Put high so it could not been seen when driving in our out. A total cowardly scam run by cowardly maggots. Picking on disabled people tried to apeal. Council. No chance its a scam rum by cowardly criminals. Look on cctv wait till you just leave car then pounce. Cowards. Need to pay. They were cars in disabled bay but no disabled pass. Its curupt by a cowardly maggot company.

I parked to collect a rescue dog from ferry at car. Ryan. 25 days later I get a demand for parking even though it said you could park for an hour to pick up and set down. I was only just over 30minutes! Disgusting Shane on this English company and shame on stena for employing them

Avoid this company if you can. Horizon Parking issued me a false fine after a 10‑minute stay at Tesco Express, claiming I overstayed the 90‑minute limit. Their “evidence” showed my car in the car park at 06:23, when CCTV proved it was parked at home 14 miles away at that exact time.

I appealed and won, but Horizon brushed it off as an “ANPR glitch” with a meaningless apology. The reality is they can issue tickets without proof, leaving drivers guilty until proven innocent. Without my CCTV, GPRS data and dash cam foootage, I’d have been forced to pay for something I didn’t do.

Horizon Parking operates with incompetence or dishonesty. They issue baseless fines, and when caught, they simply say “sorry.”

Impossible to locate how to ‘pay later’. Three hours and three emails to Horizon Parking, as per notice boards to eventually find that you have to pay by a completely different app.
In response I received an email advising that I had until midnight to pay. Attempted to enter the date and time only to be told it could not be back paid. I therefore paid for two hours for the following date. Emailed to explain to Horizon what I had done, only to be told that they would not accept this as payment and that I would still be subject to a penalty notice.
I used to visit the Galleria frequently at which time they had an automatic payment system which I had signed up to.
I am now so cross and potentially out of pocket that they have lost my customer as well as that of friends, neighbours and family.
Social media identifies that I a not the only victim of this shambolic system.

Sent 3 parking charges in space of two weeks.

Machine was broken and signage clearly stated that there was no need to validate parking. Sent this as part of the appeal and was ignored, despite following instruction and sharing evidence.

Terrible company, no coherent correspondence and it is unlikely that I will use that car park again.

Disgraceful company my husband drove 4 hours to visit his sister who has cancer arriving in the dark in premier inn liskard . No one on reception told him and he is disabled that this needed to be done. We take some responsibility the fine was 57 pounds however it took 3 weeks for the letter to come by which time the fine went up 40 pound 🤬🤬🤬🤬🤬

I have tried to open and use the app, but have found it incredibly difficult to the point I have given up.

Thought I had paid for parking, received me an email with the subject "Payment receipt for parking ...", and so assumed everything was Ok. Turns out the payment was declined (which is hiding in the body of the email) and so I received a fine.

I moved home and had a letter this September at my new address.
Fine is for £330 I have evidence I sent to them I had payed parking.
And they are still taking me to court!
They have amounted. Costs that I was not aware of as I went to Weston 12 months ago and moved home.
I will fight this. And if it comes to it I will offer. A pound a week , as I’m on benefits! Gladstone solicitors should know better working for these cowboys!

I took responsibility for a charge notice as I was ignorant of the car park timings at the time, made an appeal for a reduction and not even a write off but it was still rejected.
I think horizontal parking should learn from other private parking agencies to be reasonable and lenient with appeals and also consider that there are some people out there who genuinely innocently and ignorantly make these mistakes.
I can see though, that some reviews have complained same or worse and would advise all be taken into consideration as it does not look good on the overall perception of the company

Visit to Epping Forest. Paid for 2 hrs. Stayed 1hr 3mins. Fined £20.

Stayed at Premuer Inn,Quintrell Downs three times in October. NOW received two charges for first two visits and expecting another for the third.Despite being told by Premier Inn that there was a problem over registering car reg, this was denied by Horizon.They are therefore making a claim based on the CCTV camera but not able to prove you did not enter your car .A private equity company not beneficial to Britain

As I was paying for parking at Water Gardens using their app today I realised I'd forgotten to pay for parking 4 days ago. When I tried to pay retrospectively using the app it would only let me go back two days. I called Horizon who told me unfortunately they can't accept payment for parking more than 48 hours ago (I'm sure they can, they just won't). I use this car park all the time and have always paid the ~£1 charge for up to two hours, but now I'm going to be penalised for a simple mistake. Seems unfair and the operator wasn't sympathetic at all. I'm sure this happens all the time. They should be penalising customers who are trying to avoid payment, not those who have forgotten by mistake and attempt to rectify!

Thieving scammers.
Yes I stayed 3 hours 56 minutes in the Tesco Chester car park.
I was allowed 4 hours as long as it was validated.
Got home the day to go on the website parktoshop to validate my parking with the code on my shopping receipt.
Website said "maximum stay exceeded" and wouldn't let me.
I decided to wait till the letter came through to prove I was under the four hours.
They fined me for failure to validate. True, but THEIR FAULT.
The photos proved it was under four hours. I appealed and sent screen shots of my validation code and the websites maximum stay exceeded message.
They rejected my appeal.
SCUM.

I stay last July in the travel lodge hotel in Portsmouth and I paid the £5 pounds over night staying and I give my car registration to the resorption too and I display my blue badge as well as I am disabled person extremely vulnerable, and this company issued two tickets for me and o have to pay £150 pounds for the debit collector or they will take to court and I have to £270 pounds.
What you think of this company, day light robbery.