Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
Company replied
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
Company replied
This upholstery machine is a good buy and easy to use whilst being light to have me vacuum my mattress and sofa. Although I had shampooed my sofa, there was dust etc in the vacuum when I followed the... See more
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Phone call was fine the only bad thing…
Phone call was fine the only bad thing was getting woken up with a text at 6.45 😡
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Elaine Keith
Thank you for taking the time to leave your feedback.
We are pleased to hear that your phone call experience was positive.
We are sorry that the text message was received earlier than expected and understand this may have been inconvenient, especially if it disturbed you. We appreciate you sharing your comments, as customer feedback helps us improve our service.
Kind regards,
Fiona
The Hoover Candy Team.
Friendly crew
Friendly crew, unpacked and took packing with them. Gave me a heads up by phone when they were coming.
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, John Gosling
Thank you for taking the time to leave your review.
We are delighted to hear that you were happy with the delivery service and that the team were friendly, provided a courtesy call, and took care of removing the packaging.
We appreciate your kind feedback and hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Appalling vacuum cleaner
Hoover arrived 1 week ago and firstly couldn't switch it off, after charging, couldn't switch it on, and then wouldn't switch on or charge. Have sent the vacuum cleaner back for a full refund., as Hoover wouldn't offer a replacement. Tech support weren't any help and had to escalate for refund as action desk @ hoover, refused to help. Very unhappy!
15 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Alan
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and appreciate how disappointing it must have been to encounter issues with your vacuum so soon after receiving it.
We apologise for the inconvenience caused and regret that you were unhappy with the support you received. Your feedback has been noted and will be shared with the relevant teams for review.
We are sorry that we were unable to provide the outcome you were hoping for and apologise for any frustration this has caused.
Kind regards
Jackie
The Hoover Team
Fab deal
Fast delivery, instructions are pictures took while to work out but it is a dream to use, great price as well
16 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Johanne
Thank you for taking the time to leave us a review.
We are pleased to hear that you were happy with the fast delivery and found the appliance to be great value for money. It's also wonderful to know that, once you got started, you found it a dream to use.
We appreciate your feedback regarding the picture-only instructions and will ensure your comments are shared with the relevant team for consideration.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards
Jackie
The Hoover team
Very pleased!
Ordered the vacuum Saturday morning, it was delivered Sunday morning! Exceptional quality and performance at a good price.
19 July 2026
Unprompted review
Reply from Hoover UK
Good morning Jason
Thank you for taking the time to leave us a positive review.
We are pleased to hear that your vacuum was delivered so quickly and that you are pleased with its quality, performance, and value for money.
We appreciate your feedback and hope you continue to enjoy using your new vacuum.
Kind regards
Jackie
The Hoover Team
Good price and quick delivery
Good price and quick delivery. Works well and is fairly quiet!
11 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Valued Customer
Thank you for taking the time to leave your review.
We are delighted to hear that you found our prices competitive, your delivery was quick, and that you are pleased with your appliance. It's great to know that it is working well and that you are happy with how quiet it is.
Kind regards
Fiona
The Hoover Candy Team.
Booked delivery 3 weeks ago, told today its not coming!!
Booked delivery for 21st July on the 3rd of July, had confirmation of delivery date from you. Arranged all my travel plans to be here on the 21st, received an email this morning from Productcare saying the booking was too late to be delivered on the 21st. Made a complaint directly to Hoover about it, and was promised somebody would ring back today. Guess what!!!! Nothing heard.
17 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Steve B
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your delivery booking and the inconvenience this has caused, especially after you had arranged your plans around the confirmed delivery date.
We would like the opportunity to look into this further and review what has happened.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Hoover washer dryer purchased with a…
Hoover washer dryer purchased with a new kitchen. All other appliances Bosch.
Hoover never again. Washer blew my electrics. Overheated. And leaked damaging the kitchen unit.
Hoover Hiar customer Non services are there to blame you, blame the installer the neighbours cat and passers by.
Absolute rubbish service.
Avoid
13 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Thomas
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your washer dryer and understand your disappointment with the situation.
We would like the opportunity to review your case further and look into the concerns you have raised.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the details and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Expensive tat
I’ve owned a Hoover washing machine and oven. Both of which went faulty within months. Hoover Engineers don’t seem trained, they just replace the mother board each time as they have no idea what the actual fault is. Unfortunately this causes repeat faults, repeat mother board changes but still no closer to the actual cause. until eventually your product is no longer under warranty. So the next time it goes faulty, even though the problem started within warranty. You are on your own! Don’t ever buy anything other than a hoover from Hoover is the lesson learned.
17 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Louise
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your Hoover appliances and understand your frustration regarding the repairs carried out.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the details of your case and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Hoover are hands down one of the best companies I have dealt with in a long while.
I bought a HL4 pet and car corded vacuum cleaner from Hoover direct from their UK website. Their service was amazing. The cleaner was reduced on their site plus I got an extra 10 percent off by subscribing to their email mailing list. The delivery was super fast and it arrived well packaged. I can honestly say it is the best vacuum cleaner I have ever owned and I have previously had Dyson and Bosch. The suction is amazing when using both in upright and portable modes. And the thing I never would have believed is the anti tangle brush inside the unit. I have quite long hair and it has always got quickly locked around the bristles. This rotating head is made from a kind of velvet pad with the bristles coming through in a v shape. I don't know how but it didn't have a single strand of hair wrapped round it after vacuuming my whole flat! Having a rotating brush inside the head for cleaning stairs is also a big plus. Everything is designed superbly. It is idiot proof in that all the buttons are labelled which I found incredibly helpful. I haven't tried the car detail kit yet because I don't have a car but I looked at the tools and they look like they could be good for cleaning my laptop keyboard. Great to know such companies still exist.
9 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Kate Clarke
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience with Hoover Direct, from the great online offers and speedy delivery to the performance of your new HL4 Pet & Car vacuum cleaner.
It is wonderful to know that you are pleased with the suction, versatility, and anti-tangle brush, and that it has exceeded your expectations compared with previous vacuum cleaners you have owned. We are also pleased to hear that you have found the design intuitive and easy to use.
Your detailed feedback is greatly appreciated, and we are delighted that you would recommend Hoover. We hope you continue to enjoy using your new vacuum cleaner.
Kind regards,
Fiona
The Hoover Candy Team.
Excellent service highly recommend
I’m really pleased with the service I’ve received from Hoover, the ordering process was simple, I received a discount and free shipping
I live on the Isle of Man so it was great to deal with a company that was straightforward with regards to shipping
My order came within two working days, and most importantly it’s a great vacuum cleaner for the price
I always use Hoover vacuums and wouId highly recommend
17 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Louise Jones
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you are so pleased with both your Hoover vacuum cleaner and the service you received. It is great to know that you found the ordering process straightforward, were able to take advantage of our discount and free shipping, and that your order arrived promptly on the Isle of Man.
We truly appreciate your continued loyalty to Hoover and your recommendation. We hope you continue to enjoy your new vacuum cleaner for many years to come.
Kind regards,
Fiona
The Hoover Candy Team.
Very knowledgeable operator,helpful and…
Very knowledgeable operator,helpful and polite
8 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Trish
Thank you for taking the time to leave your review.
We are delighted to hear that you found our colleague knowledgeable, helpful, and polite. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Paul Wilson
Thank you for taking the time to leave your review.
We are delighted to hear that you found the purchasing process easy and that your order was delivered quickly.
Thank you for choosing Hoover. We hope you continue to enjoy your purchase.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Laura Sharkey
Thank you for taking the time to leave your review.
We are delighted to hear that you received great service and excellent customer service. Your feedback is greatly appreciated.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
A simple on line purchase from Hoover…
A simple on line purchase from Hoover UK website with a prompt delivery.
9 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you found ordering through the Hoover UK website simple and that your delivery was prompt.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
The great hoover scam on warranty and callout
The great hoover scam on warranty - updated to deal with the reply.
Short version - we paid £160 for a 10 minute job to clean an internal pipe.
Longer version - you have to use their awful telephone AI bot - which is the worst I have ever experienced. It doesn't understand - even suggesting they can't provide a pizza delivery service !!!! Then at the end of it - it says they cannot match the details and put you through to someone who apologised - clearly they know about it -I'd suggest it is a tactic to prevent people from raising claims.
Our situation is a 3 year old washing machine which we clean and maintain every month as we live in a very hard water area. We had the pump error show so we cleaned the filter, but error returned - this is when the call above had to happen - the person you get to speak to desperately tries to sell you a D&G warranty but the cost is mental - £240+ a year with this fix included.
We opted for the one time fix on the basis that if no fix could be made (no parts needed) then our fee would be halved as a call out fee.
Wait a minute though - all parts are guaranteed for 10 years and you only pay labour - that's always been the label on the washing machines itself right - NO, you're wrong - your one-off fee is an £80 call out and one assumes an £80 contribution to parts costs !!!
Anyone we felt sick when after 5 minutes he said there was soap scum in the pressure switch - which he cleaned out and he then left - so no repair as such, and also no call out reduction. £160 !
And yes, I know you may read and say yeah but if it wasn't that and he was there 3 hours then it would still be £160, but my point isn't that - it's about the selling of a D&G warranty, that there is no real parts guarantee as a repair will always have a contribution baked in, and that even if nothing is repaired then you still pay the full fee. Be warned.
Fiona changed her reply after asking me to contact her - it remains as this - FOR THE CALL OUT FEE THERE IS NOT A SINGLE MINUTE INCLUDED IN THAT TIME - SO I STILL CANNOT WORK OUT HOW AN ISSUE THAT REQUIRED INVESTIGATED BUT WHICH RESULTED IN NO WORK BEING DONE WOULD REDUCE IT TO £80 BUT IF A WASHTHROUGH OF A TINY PIPE TOOK 5 MINUTES THEN THE CALLOUT INCLUDES ZERO INVESTIGATION TIME AND THE FULL £80 CONTRIBUTION TO ANY REPAIR !!! ITS STILL A SCAM AND A LESSON, AN EXPENSIVE ONE ON MY PART BUT A LEARNING OPPORTUNITY TO NEVER BUY ANYTHING FROM THE AWFUL GROUP OF COMPANIES.
3 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Kevin Philips
Thank you for taking the time to share your feedback.
We are sorry to hear that you are unhappy with the experience you have received.
We would like to clarify that the 10-year parts guarantee covers the cost of eligible replacement parts, where applicable. The cost of an out-of-warranty repair covers the engineer’s attendance and labour charges, as the parts guarantee does not include labour costs.
The £160.00 repair fee consists of the engineer’s call-out charge and labour contribution. This applies whether a repair requires a replacement part or if the engineer is able to resolve the issue through investigation and adjustment during the visit.
We appreciate your comments regarding your experience with our booking process and will ensure your feedback is shared with the relevant teams.
Kind regards
Fiona
The Hoover Candy Team.
Fast delivery time
Fast delivery time. Brilliant communication every step of the way. Very polite and friendly delivery people. Couldn't fault this transaction.
7 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, MRSDAPHNEHUBBARD
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience with your delivery. It is great to know that the communication throughout the process, along with the service provided by our delivery team, met your expectations.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
Dishwasher broken after just 18 months
I bought a Hoover dishwasher and after just 18 months it has stopped working. After looking at online videos and information on how to try and fix it nothing worked so I got a local repair company to have a look. They couldn’t mend it and had no idea what the problem was. I then rang Hoover customer support and after endless useless conversation with AI I spoke to a human. She advised me to do everything I had already done and a few other things and agreed she could hear the beeping and nothing was fixing it. The only option was to pay £160 there and then for an engineer and if he couldn’t fix it then I would still have to pay the call out charge or take out a service plan for unlimited repairs which would cost as much as a new dishwasher.i have now had to buy another dishwasher ,NOT a Hoover. I feel I’ve been held to ransom by Hoover. Pay up to see if an engineer can fix it and pay anyway even if he can’t. A dishwasher should last longer than 18 months .
28 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Christine
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience.
Once the manufacturer's warranty has expired, any engineer visit becomes chargeable. We do take payment upfront when booking an out-of-warranty repair, which covers the engineer's attendance and, where applicable, the repair in line with the terms discussed at the time of booking.
We appreciate your feedback and are sorry that your experience has not met your expectations.
Kind regards,
Fiona
The Hoover Candy Team.
Great service and good quality product
Great service and good quality product
Will recommend
7 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Tommy Walker
We are delighted to hear that you received great service and are pleased with the quality of your product.
Thank you for recommending Hoover. We really appreciate your feedback and hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Im very pleased with it just what i…
Im very pleased with it just what i wanted
4 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Mrs Maureen Elaine Watkins
Thank you for taking the time to leave your review.
We are delighted to hear that you are pleased with your purchase and that it is exactly what you were looking for.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
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