I was on the phone to “customer services” needlessly spelling words phonetically because the couldn’t understand my accent..don’t tick off your customers by using A.I. Bot…it’s infuriating When I ev... See more
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When contacting Candy it was an AI bot that I was talking to and everything that could go wrong went wrong was on the call for over half an hour before eventually speaking to a human being, which was... See more
Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
Company replied
I spoke to a human being rather than AI Eve, who is totally useless at the moment. It took time to deal with my question but the operator was patient and very helpful, which is exactly what was requir... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I ordered a Hoover Drum Paddle in June…
I ordered a Hoover Drum Paddle in June 2026. I still haven't received it. I've emailed Hoover. No reply. I phoned Customer Services. I was told they don't deal with Online sales. And there is no phone number for Online sales.
So who & how do I contact to get my drum paddle? Very poor service
21 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Asad,
We’re very sorry to hear the issues you have raised with your drum paddle order.
We completely understand how frustrating this must be and appreciate the inconvenience caused. Please contact our dedicated support team at social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Rubbish Company
Rubbish.
I spent almost an hour on the phone calling different numbers given to me by Hoover for pre sales. Every time I ended up with repairs, and no one was interested in helping.
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, LIAM BROPHY
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience when trying to obtain pre-sales information. We understand how frustrating it must have been to spend time being transferred between different departments without receiving the assistance you needed.
We would like the opportunity to review what happened and help address your concerns. Please could you email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you further.
Kind regards,
Fiona
The Hoover Candy Team.
Fridge motor keeps breaking and they…
Fridge motor keeps breaking and they say it’s not a manufacturing fault. Had 3 fans already last one worked for 6 months and now they won’t replace it despite apparently offering 12 months guarantee
22 July 2026
Unprompted review
Reply from Hoover UK
Good morning, max s
Thank you for taking the time to share your feedback.
We are sorry to hear about the repeated issues you have experienced with your fridge and appreciate how frustrating this must be.
We would like the opportunity to review your case further. Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
He was great on the phone,listened to…
He was great on the phone,listened to what my problem was talked me through the process to find out I hadn’t turned the fridge switch on which could only happen to me. Both ended the call laughing at me saying sorry for not looking for the other socket 10/10 from me
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Nicky Walker
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience with our customer service. It's great to know our advisor listened to your concerns, helped you resolve the issue, and that you were both able to end the call with a laugh.
Thank you for your kind words and your 10/10 rating. We really appreciate your feedback.
Kind regards,
Fiona
The Hoover Candy Team.
I still do not have an answer to the…question
I still do not have an answer to the query I raised as the employee said it was not clear on the website. I am waiting to hear back after he made further enquiries. If it's not clear for employees then it's obviously not clear for members of the public.
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, MrsJenniferSurfleet
Thank you for taking the time to share your feedback.
We are sorry to hear that your query has not yet been resolved and understand your frustration. We appreciate your comments regarding the information on our website and will take this on board.
We would like the opportunity to look into this further. Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate your query and provide you with an update.
Kind regards,
Fiona
The Hoover Candy Team.
I contacted the call centre
I contacted the call centre, hoping I could get my appliance fixed, I wanted a part. The whole experience with the call handler was unsatisfactory, as they failed to provide basic information when I inquired about the website in search of those parts. When asked whether the calls are recorded, they confirmed that they are, which I appreciated, as I hope someone reviews the recordings. Would I recommend Hoover products? Never!
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Paul
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience when contacting our Customer Service Team. This is not the level of service we aim to provide, and we appreciate you bringing your concerns to our attention.
We would like the opportunity to review your experience further. Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Phone call was fine the only bad thing…
Phone call was fine the only bad thing was getting woken up with a text at 6.45 😡
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Elaine Keith
Thank you for taking the time to leave your feedback.
We are pleased to hear that your phone call experience was positive.
We are sorry that the text message was received earlier than expected and understand this may have been inconvenient, especially if it disturbed you. We appreciate you sharing your comments, as customer feedback helps us improve our service.
Kind regards,
Fiona
The Hoover Candy Team.
Friendly crew
Friendly crew, unpacked and took packing with them. Gave me a heads up by phone when they were coming.
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, John Gosling
Thank you for taking the time to leave your review.
We are delighted to hear that you were happy with the delivery service and that the team were friendly, provided a courtesy call, and took care of removing the packaging.
We appreciate your kind feedback and hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Appalling vacuum cleaner
Hoover arrived 1 week ago and firstly couldn't switch it off, after charging, couldn't switch it on, and then wouldn't switch on or charge. Have sent the vacuum cleaner back for a full refund., as Hoover wouldn't offer a replacement. Tech support weren't any help and had to escalate for refund as action desk @ hoover, refused to help. Very unhappy!
15 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Alan
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and appreciate how disappointing it must have been to encounter issues with your vacuum so soon after receiving it.
We apologise for the inconvenience caused and regret that you were unhappy with the support you received. Your feedback has been noted and will be shared with the relevant teams for review.
We are sorry that we were unable to provide the outcome you were hoping for and apologise for any frustration this has caused.
Kind regards
Jackie
The Hoover Team
Fab deal
Fast delivery, instructions are pictures took while to work out but it is a dream to use, great price as well
16 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Johanne
Thank you for taking the time to leave us a review.
We are pleased to hear that you were happy with the fast delivery and found the appliance to be great value for money. It's also wonderful to know that, once you got started, you found it a dream to use.
We appreciate your feedback regarding the picture-only instructions and will ensure your comments are shared with the relevant team for consideration.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards
Jackie
The Hoover team
Very pleased!
Ordered the vacuum Saturday morning, it was delivered Sunday morning! Exceptional quality and performance at a good price.
19 July 2026
Unprompted review
Reply from Hoover UK
Good morning Jason
Thank you for taking the time to leave us a positive review.
We are pleased to hear that your vacuum was delivered so quickly and that you are pleased with its quality, performance, and value for money.
We appreciate your feedback and hope you continue to enjoy using your new vacuum.
Kind regards
Jackie
The Hoover Team
Good price and quick delivery
Good price and quick delivery. Works well and is fairly quiet!
11 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Valued Customer
Thank you for taking the time to leave your review.
We are delighted to hear that you found our prices competitive, your delivery was quick, and that you are pleased with your appliance. It's great to know that it is working well and that you are happy with how quiet it is.
Kind regards
Fiona
The Hoover Candy Team.
Booked delivery 3 weeks ago, told today its not coming!!
Booked delivery for 21st July on the 3rd of July, had confirmation of delivery date from you. Arranged all my travel plans to be here on the 21st, received an email this morning from Productcare saying the booking was too late to be delivered on the 21st. Made a complaint directly to Hoover about it, and was promised somebody would ring back today. Guess what!!!! Nothing heard.
17 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Steve B
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your delivery booking and the inconvenience this has caused, especially after you had arranged your plans around the confirmed delivery date.
We would like the opportunity to look into this further and review what has happened.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Hoover washer dryer purchased with a…
Hoover washer dryer purchased with a new kitchen. All other appliances Bosch.
Hoover never again. Washer blew my electrics. Overheated. And leaked damaging the kitchen unit.
Hoover Hiar customer Non services are there to blame you, blame the installer the neighbours cat and passers by.
Absolute rubbish service.
Avoid
13 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Thomas
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your washer dryer and understand your disappointment with the situation.
We would like the opportunity to review your case further and look into the concerns you have raised.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the details and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Expensive tat
I’ve owned a Hoover washing machine and oven. Both of which went faulty within months. Hoover Engineers don’t seem trained, they just replace the mother board each time as they have no idea what the actual fault is. Unfortunately this causes repeat faults, repeat mother board changes but still no closer to the actual cause. until eventually your product is no longer under warranty. So the next time it goes faulty, even though the problem started within warranty. You are on your own! Don’t ever buy anything other than a hoover from Hoover is the lesson learned.
17 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Louise
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your Hoover appliances and understand your frustration regarding the repairs carried out.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the details of your case and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
Hoover are hands down one of the best companies I have dealt with in a long while.
I bought a HL4 pet and car corded vacuum cleaner from Hoover direct from their UK website. Their service was amazing. The cleaner was reduced on their site plus I got an extra 10 percent off by subscribing to their email mailing list. The delivery was super fast and it arrived well packaged. I can honestly say it is the best vacuum cleaner I have ever owned and I have previously had Dyson and Bosch. The suction is amazing when using both in upright and portable modes. And the thing I never would have believed is the anti tangle brush inside the unit. I have quite long hair and it has always got quickly locked around the bristles. This rotating head is made from a kind of velvet pad with the bristles coming through in a v shape. I don't know how but it didn't have a single strand of hair wrapped round it after vacuuming my whole flat! Having a rotating brush inside the head for cleaning stairs is also a big plus. Everything is designed superbly. It is idiot proof in that all the buttons are labelled which I found incredibly helpful. I haven't tried the car detail kit yet because I don't have a car but I looked at the tools and they look like they could be good for cleaning my laptop keyboard. Great to know such companies still exist.
9 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Kate Clarke
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience with Hoover Direct, from the great online offers and speedy delivery to the performance of your new HL4 Pet & Car vacuum cleaner.
It is wonderful to know that you are pleased with the suction, versatility, and anti-tangle brush, and that it has exceeded your expectations compared with previous vacuum cleaners you have owned. We are also pleased to hear that you have found the design intuitive and easy to use.
Your detailed feedback is greatly appreciated, and we are delighted that you would recommend Hoover. We hope you continue to enjoy using your new vacuum cleaner.
Kind regards,
Fiona
The Hoover Candy Team.
Excellent service highly recommend
I’m really pleased with the service I’ve received from Hoover, the ordering process was simple, I received a discount and free shipping
I live on the Isle of Man so it was great to deal with a company that was straightforward with regards to shipping
My order came within two working days, and most importantly it’s a great vacuum cleaner for the price
I always use Hoover vacuums and wouId highly recommend
17 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Louise Jones
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you are so pleased with both your Hoover vacuum cleaner and the service you received. It is great to know that you found the ordering process straightforward, were able to take advantage of our discount and free shipping, and that your order arrived promptly on the Isle of Man.
We truly appreciate your continued loyalty to Hoover and your recommendation. We hope you continue to enjoy your new vacuum cleaner for many years to come.
Kind regards,
Fiona
The Hoover Candy Team.
Very knowledgeable operator,helpful and…
Very knowledgeable operator,helpful and polite
8 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Trish
Thank you for taking the time to leave your review.
We are delighted to hear that you found our colleague knowledgeable, helpful, and polite. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Paul Wilson
Thank you for taking the time to leave your review.
We are delighted to hear that you found the purchasing process easy and that your order was delivered quickly.
Thank you for choosing Hoover. We hope you continue to enjoy your purchase.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Laura Sharkey
Thank you for taking the time to leave your review.
We are delighted to hear that you received great service and excellent customer service. Your feedback is greatly appreciated.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
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