Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
Company replied
This upholstery machine is a good buy and easy to use whilst being light to have me vacuum my mattress and sofa. Although I had shampooed my sofa, there was dust etc in the vacuum when I followed the... See more
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Candy making us wait 9 days to send engineer out ! Disgusting service
Have insured our fridge freezer and when it brakes we are having to deal with the worst company ever! Candy! They cancel appointments then write on their systems the customer has cancelled. We did not cancel ! They have left us 9 days with a broken fridge freezer! Domestic and general need to investigate the awful service they are offering their customers. Disgusting service!
22 July 2026
Unprompted review
Reply from Hoover UK
Good morning Rachel
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and understand how frustrating it must be to be without a working fridge freezer, particularly when an appointment has not gone ahead as expected.
We apologise for the inconvenience caused by the cancellation and the delay in resolving the issue. We appreciate how disappointing this would be, and we would like the opportunity to review what has happened and the details recorded on the account.
Please contact us with your full name, address, contact details, and review information to social.media@hoovercandy.com so we can investigate this further and provide any appropriate support.
Kind regards,
Jackie
The Hoover Team
Customer service was impeccable
Customer service was impeccable. I’ve just had a really bad scam experience with a different company so I was already extremely stressed. They were very quick to call, extremely helpful and reassuring, and just overall friendly and nice to talk to. Would absolutely recommend
22 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Rebecca
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that you found our customer service impeccable. We are especially pleased that our team was able to provide quick, helpful, and reassuring support during what must have been a very stressful time for you.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. Thank you for your recommendation, and we truly appreciate your support.
Kind regards,
Fiona
The Hoover Candy Team
It was great once I got thru to a…
It was great once I got thru to a human. The automated service was very time consuming.
22 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Elizabeth Wood
Thank you for taking the time to leave your review.
We are pleased to hear that you had a positive experience once you were connected to one of our Customer Service Advisors.
We are sorry that you found the automated service time-consuming and appreciate you sharing your feedback. Your comments will be passed on to the relevant teams as we continue to improve our customer experience.
Kind regards,
Fiona
The Hoover Candy Team
Your human representative was very good…
Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It said is your name Tony Bugger Foggin. Please make it easier for customers to talk to somebody instead of AI. I just wanted to know why I hadnt had a text about an engineers visit. It cost me a lot on the phone for only a few minutes to get my answer when I spoke to your representative
22 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Tony,
Thank you for your feedback,
We are very sorry to hear of your frustrations when trying to speak to our team and can assure you we have raised this feedback for future improvements
We are very glad to hear you did speak to someone who was helpful and resolved your query.
If we can be of any further assistance please email social.media@hoovercandy.com
Kind Regards
Tara
Hoover Candy Haier
The AI asked me for the same details 4…
The AI asked me for the same details 4 times over.
22 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Yvonne,
We’re very sorry to hear about your experience with our AI system and sincerely apologise for the frustration this has caused. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
The ai is an absolute nightmare
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
22 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, kimberley xxx
Thank you for taking the time to share your feedback.
We are sorry to hear that you found the automated service frustrating, although we are pleased that your experience improved once you were connected to a member of our Customer Service Team.
We are also sorry that your appliance arrived with a fault and understand how disappointing this must have been.
We would like the opportunity to review your case further. Please could you email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team
Ai on phone is rubbish
Ai on phone is rubbish
Put customer service on
Too much time wasted. Same questions asked again.
Wats the point of verification again
22 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, customer
Thank you for taking the time to share your feedback.
We are sorry to hear that you were frustrated with your experience when contacting our Customer Service Team. We understand how disappointing it can be when you feel you are repeating information or spending longer than expected trying to reach the right support.
We appreciate your comments regarding the verification process and will ensure your feedback is shared with the relevant teams.
If you would like us to review your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Reply from Hoover UK
Good afternoon, customer
Thank you for taking the time to leave your review.
We are pleased to hear that you found our customer support team very helpful.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Kind regards,
Fiona
The Hoover Candy Team.
The robot ai didnt book initial…
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to a human which took 5 mins instead of the previous 20 and 15 mins prior to speaking to human. Ai cost me more time not save it.
21 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Laurine,
We’re very sorry to hear about your experience with our AI system and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. I am glad to hear my colleague was able to arrange an engineer appointment for you.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Very helpful choosing a new vaccum…
Very helpful choosing a new vaccum ,very polite
22 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, MRSROSEMARYSPENCER
Thank you for taking the time to leave your review.
We are delighted to hear that you received helpful and polite support when choosing your new vacuum cleaner.
We appreciate your kind feedback.
Kind regards,
Fiona
The Hoover Candy Team
Service centre for Hoover
When I spoke to a person, he was very knowledgeable, friendly and understanding, I had my problem solved quickly
21 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, James
Thank you for taking the time to leave your review.
We are delighted to hear that you had a positive experience with our Hoover Service Centre. It is great to know that our advisor was knowledgeable, friendly, and understanding, and was able to resolve your query quickly.
Your kind feedback is greatly appreciated.
Kind regards,
Fiona
The Hoover Candy Team
Super friendly engineer who wasn’t put…
Super friendly engineer who wasn’t put off by very over excited dog & kids.
Really helpful, efficient service
22 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Abigail Moxey
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience with our engineer. It is great to know they were friendly, professional, and able to handle the excitement from your dog and children during the visit.
We appreciate your kind feedback and will be sure to share your comments with the team.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Mandy Jane Tuffin
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with the customer service you received. This is not the experience we aim to provide, and we appreciate you bringing your concerns to our attention.
We would like the opportunity to review your experience further. Please could you email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will look into this and advise you further.
Kind regards,
Fiona
The Hoover Candy Team.
Haven't had a dryer since 24th June
Haven't had a dryer since 24th June. The engineered ordered a door for the washer (even thought they were here for the dryer) so I rang up and complained and was passed between Hoover and Domestic and General 8 times in one day. The guy I spoke to at Hoover lied and said he ordered a new dryer door when he hadn't, i waited a week (told me 3 days) nothing turned up, rang them again to be told they hadn't ordered me a new one but this guy would and it would be 3 days. After a week still no door, I phoned up again and was told they hadn't ordered it and I would have to get an engineer out to report a fault and order a new door. I have 2 disabled children and can't live without a dryer, Hoover have messed me around. I was told it would be escalated to a manager but I'm still waiting for the call. Now Domestic and General have escalated it on their side and I've to wait on a manager calling to start the process all over again.
24 June 2026
Unprompted review
Reply from Hoover UK
Good Morning Sarah,
We’re very sorry to hear about your experience with the repair for your dryer and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
I ordered a Hoover Drum Paddle in June…
I ordered a Hoover Drum Paddle in June 2026. I still haven't received it. I've emailed Hoover. No reply. I phoned Customer Services. I was told they don't deal with Online sales. And there is no phone number for Online sales.
So who & how do I contact to get my drum paddle? Very poor service
21 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Asad,
We’re very sorry to hear the issues you have raised with your drum paddle order.
We completely understand how frustrating this must be and appreciate the inconvenience caused. Please contact our dedicated support team at social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Rubbish Company
Rubbish.
I spent almost an hour on the phone calling different numbers given to me by Hoover for pre sales. Every time I ended up with repairs, and no one was interested in helping.
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, LIAM BROPHY
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience when trying to obtain pre-sales information. We understand how frustrating it must have been to spend time being transferred between different departments without receiving the assistance you needed.
We would like the opportunity to review what happened and help address your concerns. Please could you email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you further.
Kind regards,
Fiona
The Hoover Candy Team.
Fridge motor keeps breaking and they…
Fridge motor keeps breaking and they say it’s not a manufacturing fault. Had 3 fans already last one worked for 6 months and now they won’t replace it despite apparently offering 12 months guarantee
22 July 2026
Unprompted review
Reply from Hoover UK
Good morning, max s
Thank you for taking the time to share your feedback.
We are sorry to hear about the repeated issues you have experienced with your fridge and appreciate how frustrating this must be.
We would like the opportunity to review your case further. Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
He was great on the phone,listened to…
He was great on the phone,listened to what my problem was talked me through the process to find out I hadn’t turned the fridge switch on which could only happen to me. Both ended the call laughing at me saying sorry for not looking for the other socket 10/10 from me
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Nicky Walker
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience with our customer service. It's great to know our advisor listened to your concerns, helped you resolve the issue, and that you were both able to end the call with a laugh.
Thank you for your kind words and your 10/10 rating. We really appreciate your feedback.
Kind regards,
Fiona
The Hoover Candy Team.
I still do not have an answer to the…question
I still do not have an answer to the query I raised as the employee said it was not clear on the website. I am waiting to hear back after he made further enquiries. If it's not clear for employees then it's obviously not clear for members of the public.
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, MrsJenniferSurfleet
Thank you for taking the time to share your feedback.
We are sorry to hear that your query has not yet been resolved and understand your frustration. We appreciate your comments regarding the information on our website and will take this on board.
We would like the opportunity to look into this further. Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate your query and provide you with an update.
Kind regards,
Fiona
The Hoover Candy Team.
I contacted the call centre
I contacted the call centre, hoping I could get my appliance fixed, I wanted a part. The whole experience with the call handler was unsatisfactory, as they failed to provide basic information when I inquired about the website in search of those parts. When asked whether the calls are recorded, they confirmed that they are, which I appreciated, as I hope someone reviews the recordings. Would I recommend Hoover products? Never!
21 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Paul
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience when contacting our Customer Service Team. This is not the level of service we aim to provide, and we appreciate you bringing your concerns to our attention.
We would like the opportunity to review your experience further. Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate the matter and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
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