The shopping was fairly straightforward. Finding my personal account was NOT simple or seamless. I would encourage Honeylove to streamline this process. Please also link “how to MEASURE your br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to see the products but I struggled with where to find information on the differences between bra models to know which to look at as a new viewer of the website. It'd be great to have a comparis... See more
Company replied
Easy to navigate and no issues at checkout except one. You purchase to get credits but then you cannot use the credits with discount codes. All other reward programs I have the discounts are all appli... See more
Company replied
The shopping experience was very good. It was easy for me to find what I was looking for. That being said, while I did order a second bra because of the offered discount, I found the extra checkou... See more
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Company details
Written by the company
We're Honeylove. We make shapewear, intimates, and everyday garments that are as comfortable as they are flattering. With every new product that we develop, our goal is the same - to make you feel like the world is yours for the taking.
Contact info
360 East 2nd St. 8th Floor, 90012, Los Angeles, United States
- +1 (855) 740-8229
- support@honeylove.com
- honeylove.com
4.0
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Immediate resolution to a problem
When I contacted Honeylove through email about not receiving my order due to an incorrect address on the package I received a quick response. I confirmed my correct address and by the next day they had confirmed a new order to replace it.
27 August 2025
Reply from Honeylove
It’s great to hear how quickly Honeylove responded when you reached out about the incorrect address, Nancy—that kind of prompt action makes a huge difference. Confirming your correct details and having a replacement order processed by the very next day shows real commitment to customer care. I’m glad the issue was resolved smoothly and that you didn’t have to wait long for reassurance. 💙
I did not like that my personal…
I did not like that my personal information had been saved so when I checked out it had all my details. That is not ok
28 May 2026
Reply from Honeylove
Hi Maggie,
I’m sorry to hear that you felt uncomfortable with your information being saved, and I completely understand how important your privacy is to you. Please know that we use secure systems to protect your data, but I am happy to help you manage how your information is stored if you would like! 💙
Your order will be shipped out to you with our standard 4-7 business day shipping😊 Once the order is in transit, you will receive a follow-up email with your tracking information!
Feel free to reach out to our support team if you need further assistance.
I need to return it cause it does not…
I need to return it cause it does not fit n it says no problem w return but it won’t let me so not happy at all!!w never buy again
12 February 2026
Reply from Honeylove
Hi Jerice, thank you so much for reaching out!
We're so sorry to hear the fit wasn't perfect, and we would love to help get this sorted. Kindly reach out to our team and we'll be ready to assist you further.
Looking forward to your message!
Similar Bras
I have tried similar bras but, similar didn’t measure up. Without the side upright support they are just ordinary bras. So, I just had to order two more. Thank you for the quality of your bras.
21 September 2025
Reply from Honeylove
Hi Marilyn, thank you so much for reaching out!
I am thrilled to hear how much you are enjoying the side support of our bras, and I truly appreciate your continued support and loyalty. If there’s anything else I can help you with, just reach out and have a wonderful day! 💙
Couldn't find the login
Couldn't find the login. Tricked it by pretending a return. Had to asK AI how to use my membership points. It should be more obvious than that. I didn't know I had paid to join until after it had happened. I am left with the impression Honeylove isn't client centered. Also had to get AI to help me choose the right product because they are so poorly marketed. Otherwise I would never have bought anything.
29 May 2026
Unprompted review
Reply from Honeylove
I hear how frustrating that must have been, Suzanne—having to trick the site just to log in, not realizing you’d paid for a membership until afterward, and then needing AI help to figure out how to use points or even choose a product. That’s a lot of unnecessary friction, and I understand why it left you feeling the brand isn’t client‑centered. Shopping should be straightforward, transparent, and supportive, not confusing or pressured.
Please reach out to us directly with your order details so we can review your membership, clarify how points work, and make sure you feel confident navigating the site and selecting products without hassle. Your feedback is important, and it helps highlight where improvements are needed.
Reply from Honeylove
Hi Deborah! I love how you summed that up—simple, easy, caring really captures the kind of experience we want every customer to feel. Shopping should be straightforward, and the care behind the product and service should shine through without complication. Thank you for putting it so beautifully, and if you ever need help with an order or fit, please reach out to us directly with your details—we’ll be glad to assist you anytime. 💙
Easy to navigate web page.
19 February 2026
Reply from Honeylove
Hi Mrde, thank you so much for reaching out and sharing your kind feedback!
I am thrilled to hear that you found our website easy to navigate, and I hope you’re having a great week! If there’s anything else we can help you with, just reach out! 💙
The amount of text messages boarders on harassment
This will probably be the only time purchasing. The three text messages I got because I did not purchase immediately is crazy. Plus, the non-stop emails. You guys are way over the top, bordering almost on harassment. It makes me think the product is sub-par right away since you are putting so much pressure to purchase and not giving time to even browse the products. Disappointing process and will not purchase from honeylove again due to this.
29 May 2026
Unprompted review
Reply from Honeylove
I hear your frustration, and you’re right, Nikki—getting bombarded with texts and emails after simply browsing or hesitating to purchase can feel overwhelming and intrusive. Shopping should be pressure‑free, giving you the space to explore and decide at your own pace. I’m sorry that the experience felt more like harassment than support, and I understand why it left you disappointed and hesitant about the product itself.
Please reach out to us directly with your order details so we can adjust your communication preferences, stop the unwanted messages, and make sure you only receive updates that are helpful. You deserve a calm, respectful shopping experience.
No product, no contact
They did not ship my product or respond to my queries about its whereabouts or a refund.
30 May 2026
Unprompted review
Reply from Honeylove
I’m really sorry you’ve had that experience, Nicole—waiting for a product that never ships and not receiving any response about its whereabouts or a refund is incredibly frustrating. You deserve clear communication and resolution. Please reach out to us directly with your order details so we can immediately review the situation, confirm whether the product was shipped, and process a refund if needed. We want to make sure you feel taken care of and confident in your purchase.
Perfect product
Perfect product, which was exactly as described. The size was normal, which is not often the case when buying online. Very fast delivery which surprised me. I strongly recommend buying from Honeylove. One small issue was the tax declaration which the buyer needed to fill in manually when buying from Europe.
30 May 2026
Unprompted review
Reply from Honeylove
Hi Charlotte! It’s wonderful to hear that the product matched the description perfectly and that the sizing felt true to what you expected—that’s not always the case with online shopping, so I’m glad it surprised you in the best way. Fast delivery is another great bonus, and your strong recommendation means a lot. Thank you for pointing out the tax declaration issue for European orders as well; that’s helpful feedback and something we’ll keep in mind to make the process smoother. 💙
Shopping and maneuvering through the…
Shopping and maneuvering through the site was easy checking out paying was also easy. Once I get my bra, if it doesn’t fit and I can return it without issues, That’s even a plus I’ll let you know once I get it.
28 May 2026
Unprompted review
Reply from Honeylove
I’m glad to hear that shopping and checkout felt easy for you, Kammy! That’s exactly how it should be. It’s great that you’re already thinking ahead about returns and exchanges, too; knowing that process will be smooth can make trying a new bra feel less stressful. Once your order arrives, I hope the fit is perfect, but if not, you’ll be able to exchange without hassle. Please reach out to us directly with your order details if you need help—we’ll be happy to guide you through it. 💙
Easy to navigate site
Easy to navigate site. Clear product descriptions and sizing recommendations. Straight forward checkout.
29 May 2026
Unprompted review
I have made an order on May 13 however…
I have made an order on May 13 however still not yet received and today is May 30! Tried contacting online and provided details on 26 and promised reshipment and will get another email to track order, I was reaching out again on 28 due to no feedback but then real person Angie to follow up however reship the wrong order which I was ordered 2 pieces but sent me 1, hey, I have quoted the order no. before, I am so frustrated to deal with AI and it didn’t get its job done. And I’m still dealing with you guys and waiting for the parcel ….
13 May 2026
Unprompted review
Reply from Honeylove
I’m truly sorry you’ve had to go through all of that—it sounds exhausting to place your order on May 13, wait until May 30, and still not have the correct items in hand. Having to follow up multiple times, first with automated replies and then with Angie, only to receive the wrong quantity, is understandably frustrating. You should never feel like you’re chasing updates or dealing with errors when you’ve already provided your order number.
Please reach out to us directly with your order details again so we can carefully review this, ensure the correct reshipment of both pieces, and provide you with a proper tracking link. We want you to feel confident that your parcel is on its way and that you’ll receive exactly what you ordered. 💙
Hard to navigate when ads keep popping…
Hard to navigate when ads keep popping up in the process.
Always seem to be out of sizes and colors
18 November 2025
Reply from Honeylove
Hi Pam, thank you for reaching out and bringing this to our attention!
We're sorry to hear that our website experience hasn't been smooth for you, and we completely understand your frustration with stock availability. Please let us know if there is a specific garment you have your eye on, and we would be more than happy to check on restock information or help you find a great alternative! 💙
The website was difficult to use
The website was difficult to use. For a while, it wouldn't let me complete the purchase so I almost gave up. Also, I wanted to order the bodysuit in white, but it didn't have my size and didn't ask me to be put on a waiting list to be notified if it is available in the future.
20 August 2025
Reply from Honeylove
Hi Patricia, thank you so much for reaching out and sharing your experience with our website, I’m genuinely sorry to hear that the checkout process was frustrating for you.
I understand how disappointing it is to miss out on the size you need, but you can always join the waitlist for any out-of-stock items by visiting the product page, selecting your desired color and size, and clicking the "Join Waitlist" button to receive an email notification as soon as it’s back in stock! 💙
If there’s anything else I can help you with, just reach out!
Useless response to my review, and expired link to it!
Does AI respond to the reviews? My response asked a question that was clearly answered 3x in the text of my review. I didn't get a first time buyer discount of 15%, and the "response" asked if I did not receive a first time buyer discount of 15%! I read the response and went back later to try to use the included phone number to respond, since there is no way to reply to a response, and my review link was expired!!! Frustrating! I went to the Honeylove site, and searched for my review, and alas, it was not there. So if you give a low star rating to this company, do not expect it to be around long to help other potential shoppers.
29 May 2026
Unprompted review
Reply from Honeylove
Hi Susan,
I am genuinely sorry to hear about the frustration regarding your review response and the missing discount.
Feel free to reach out to our support team via phone +1 (855) 740-8229 from 6AM-6PM PST for further assistance.
Good website but needs comparison…
Good website but needs comparison between products.
As a newcomer to the Honeylove products, it would have been helpful to have a section, on the website, to compare products. I had to keep clicking from one product to the next to finally decide which ones might meet my needs. I am glad there are returns and exchanges. I will not know if the products I ordered will meet my needs until I try them on and compare them.
29 May 2026
Reply from Honeylove
Hi Leslie,
Thank you so much for reaching out and sharing your feedback about the website experience!
I completely understand how helpful it is to compare our items side-by-side, and I would be more than happy to help you compare specific garments to ensure you find exactly what you need. Please let me know which pieces you are looking at, and I can walk you through the differences in fit and support to make your decision easier.
Your order will be shipped out to you with our standard 4-7 business day shipping😊 Once the order is in transit, you will receive a follow-up email with your tracking information!
Feel free to reach out to our support team if you need further assistance.
I am not a fully round busted woman
I am not a fully round busted woman, however I do have some excess fatty tissue on my side and back area. I’m 68 and yes, my breast have dropped. I also have the “shelf type” breast. I wear an underwire bra to try and help this! All of your models have large, full breast! I thought I take a chance!!!
29 May 2026
Reply from Honeylove
Hi Lisa, thank you so much for reaching out!
I’m glad you decided to take a chance on Honeylove, and I want you to know we design with a wide range of bodies in mind, not just fuller busts. We’d love to help you find the style that best supports your shape while giving you the comfort you deserve. Our team can guide you through sizing and recommend options that address side and back smoothing, lift, and support without relying solely on underwires.
Please do not hesitate to reach out to us when your order arrives for any help or fit guidance!
Reply from Honeylove
Hi Suzi,
We are absolutely thrilled to hear that you are loving your new Honeylove pieces and that they fit so well. Thank you for being such a wonderful part of our community and for giving us another try for your next order.
We already sent you the tracking link, and once the new order is in transit, you will receive a follow-up email with your new tracking information!
Feel free to reach out to our support team if you need further assistance.
All I can say is THANK YOU
All I can say is THANK YOU! This bra is comfortable, light weight, and is perfect! I love that it covers the under arm on side excess that needs to be taken care of! This bra does that! I was not for sure about the "no underwire" but it is fabulous! My daughter loves it also. I had to tell and practically show everyone at work. Thank you
27 May 2026
Reply from Honeylove
Hi Jana,
Thank you so much for reaching out and sharing your wonderful feedback!
We are absolutely thrilled to hear how much you and your daughter are loving the comfort and support of your new bra, and we truly appreciate you spreading the word to your colleagues! Your order will be shipped out to you with our standard 4-7 business day shipping😊 Once the order is in transit, you will receive a follow-up email with your tracking information!
Feel free to reach out to our support team if you need further assistance.
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