HomeSnag - Professional Snagging Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and thorough in their inspections, often explaining findings clearly. People frequently highlight the detailed and comprehensive reports, which often uncover significant issues that customers would not have noticed themselves. Consumers also appreciate the easy booking process and excellent communication, with many noting the helpfulness and responsiveness of the customer service team. The overall service is described as first-class, with efficient processes and timely delivery of reports, providing peace of mind to new homeowners.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, punctuality, and... See more

Quality

Clients share positive opinions on quality, consistently praising the thoroughness and detail of the reports,... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew who came for snaging was very polite and professional. He carried out all the checks throughly and also was explaining the issues in between. He did a great job flaging a broken roof as it was... See more

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(288)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

Very organised

Very organised, came across personal. Great information. Worth the expense

12 January 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thanks for your lovely feedback! We’re really pleased to hear that everything met your expectations and that you were happy with the inspection. Best wishes as you settle into your new home 😊

Rated 5 out of 5 stars

Best investment you will make on a new build house …

Best investment you will make on a new build house, after a month to and from with the site manager explaining snags we had spotted and mainly falling on deaf ears, I came across a company called Homesnag on tic tok and the issues they found on new builds was scary, so I went on their website and I must say it's an excellent website explained what they do and costs, so I booked appointment. David from Homesnag attended on time, introduced himself ask a few questions and I then left him to it, about 2hrs later he completed his findings explained nothing to major and the report will follow in a couple of days. When the report was received it was even better than I could imagine it was in depths and images, excellent report things mentioned an average person wouldn't spot until it's to late. If you have any doubts this is the company to get in.

18 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a great review Ian. We appreciate your feedback and have shared this with David and the team. We are happy to hear you were so pleased with the service and the report!

Rated 5 out of 5 stars

Really Positive Recommended 100%

We had a very positive experience with Home Snag, and in particular with Daryl who carried out our inspection. From the outset the service was professional and efficient, and the booking process was straightforward. On the day, Daryl was punctual, knowledgeable and approachable, and he took the time to answer all of our questions clearly and patiently.

The inspection itself was thorough and detailed. Daryl explained issues in a clear, practical way, which made it easy to understand what was important and why. The report was delivered promptly and was comprehensive, with clear explanations and photographs that highlighted matters we would not have identified ourselves. Overall, the service felt well organised, reliable and focused on giving clear advice throughout the process. We would highly recommend Home Snag to anyone looking for a professional and dependable snagging service.⭐️⭐️⭐️⭐️⭐️ Thanks Daryl .Paul and Caroline

4 January 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a wonderful review Paul! We are so happy to hear that you were so pleased with Daryl and the service you received! Thank you for taking the time to share your feedback and for choosing HomeSnag to inspect your new home for you :)

Rated 5 out of 5 stars

HomeSnag Highly Recommend

Matthew was brilliant, explained everything and was very thorough in his work. The report has been sent to the house builder now for review and resolution. I would advise anyone to use this company!

30 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for a wonderful review Ryan! All the best in the new home :)

Rated 5 out of 5 stars

Would recommend to anyone

Our surveyor Tom was friendly and thorough and we are very pleased with our report. Lots of points we hadn’t noticed and worth its weight in gold, especially against a house purchase! Would highly recommend to HomeSnag to anyone, everyone I have dealt with has been helpful and friendly, and we’ve had a great experience start to finish!

22 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Good morning. Thank you very much for taking the time to leave a review, we really appreciate it and wish you all the best in your new home :)

Rated 5 out of 5 stars

Great service.

The service was excellent. From booking the snagging survey, to the clear and informative report. Carl, the surveyor was professional, helpful and knowledgable. The report was clear and thorough. I have no hesitation in recommending HomeSnag. In my opinion. Worth every penny.

19 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a great review. Thank you for choosing HomeSnag and all the best in the new house!

Rated 5 out of 5 stars

Faultless and Easy Process

We recently had a Pre-Completion Inspection carried out for our new build flat in London. The experience with Home Snag from beginning to end was faultless and so easy. The report was generated 2 days after the inspection and was very thorough. Carl followed up on our questions very quickly. I would have no hesitations in recommending HomeSnag to others.
Thank you!

18 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such great review and for choosing HomeSnag to inspect your new flat for you!

Rated 5 out of 5 stars

5 star experience

Home Snag were great from start to finish. Naomi was able to book us a morning slot as requested so we could plan our day accordingly. Carl called 2 days before to confirm this with us and arrived on time. He was very efficient and throughout the whole process we felt at ease and wasn’t stressful at all. Naomi also was able to provide us with a 10% discount as a neighbour had booked them the same day which we thought was a nice touch as we didn’t know our neighbour had booked this so they could’ve gotten away without doing this. Would recommend!

22 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a wonderful review Lily, we are so pleased to hear your feedback and have shared this with the whole team. Wishing you all the best in the new home :)

Rated 5 out of 5 stars

A professional and straightforward company

I thankfully concur with many of the other reviews regarding HomeSnag. Our post completion survey with Matthew on our four-bed detached house seemed top notch. Clear communication, clear management of your expectation and what appeared to be a thoroughly systematic, established approach.
Extremely sharp attention to detail, with extensive background knowledge and experience.
Just what one would want! All coupled with a clear and prompt, detailed report.

11 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a wonderful review of Matthew and the whole HomeSnag process. We wish you all the best in your new home!

Rated 5 out of 5 stars

Good company

Good company, gave a good report for snagging on new home

1 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review :)

Rated 5 out of 5 stars

PCI survey. Brilliant

Dominic who conducted our PCI survey was brilliant. Great detail on the report and sent same day as conducted. Also very detailed responses to some of our questions via email post report.

Admin team were helpful and attentive in particular Dina who was patient in explaining the different surveys they provide. Genuinely would highly recommend this company.

10 December 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review of both your surveyor and the admin team! Thank you for choosing HomeSnag and we wish you all the best in your new home :)

Rated 5 out of 5 stars

Amazing service, would recommend to everyone!

Amazing service. Our snagging was performed professionally by Marius.

HomeSnag were flexible and able to rebook our snagging to a much earlier date in line with our request. The report was delivered very quickly and presented in a professional and easy to understand manner. Thanks to their report and the independent evidence presented, we are now being taken seriously and finally getting some outstanding snags addressed by our developer.

26 November 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello Thank you so much for taking the time to leave this great review, we really appreciate it. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

Thorough and actionable. Definitely worth every penny

I was very pleased to receive the suits of the survey, which was thorough and had a transformative impact - enabling the vendor of the property and myself to move towards agreement in the run up to exchange of contracts.

The survey report included photos and details of both defects and areas in which best practice hadn't been observed. It was also accompanied by a populated spreadsheet, which the vendor and I will use to ensure all areas of remediation are tracked.

Thank you

27 November 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Justin, We are so happy to hear you were pleased with Marius and your report. Thank you for choosing HomeSnag to inspect your new home :)

Rated 5 out of 5 stars

Clear, friendly and great attention to detail

Wonderful support and clear communication right from my first enquiry. Matthew was incredibly detailed in his assessment and reporting, explained all findings very clearly, and provided a well-presented analysis of his findings. Use of modern technology and more traditional methods, and an incredible understanding of regulations and requirements.
Highly recommend!

24 November 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Good morning. Thank you so much for taking the time to leave such a great review. We really appreciate it. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

Homesnag were absolutely fantastic!

Homesnag were absolutely fantastic, very easy to book online and when we needed to change the date of our visit we got a really quick reply and new date.
Matthew was our surveyor and he was excellent, he explained everything so well and was with us for around 5 hours in total checking out every aspect of our new home. Considering it was a Sunday we had the report emailed over that evening with thankfully only a few minor issues. What fantastic service! Our customer service rep and site team were very impressed with the detail in the report and have completed nearly all the snags over the last 2 weeks. We are so glad we got the survey done as it has reassured us that everything is well in our new home.

2 November 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Good morning Natalie. Thank you so much for leaving such a lovely review for Matthew, we really appreciate it :)

Rated 5 out of 5 stars

Excellent service

Excellent service, picked out a lot of key points and very friendly.

3 November 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Oliver, thank you for your review :)

Rated 5 out of 5 stars

Highly recommended

I highly recommend HomeSnag. It was incredibly easy to book an appointment online. Lee attended our property on time and completed a thorough inspection. He was incredibly knowledgable and took the time to discuss his findings with us during the appointment. We previously made our own list of snags, but Lee picked up on things that we had missed/couldn’t see.
The report was emailed within a few days. The snags were clearly outlined with pictures to guide the developer when fixing them. It is incredibly helpful that Lee clearly stated how the snags do not adhere to our warranty providers guidelines so that we can use this as leverage to get the developer to put things right.

24 October 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Rachel. Thanks for leaving us a top rating! We take pride in providing detailed snagging reports, so it’s fantastic to know you found ours helpful :)

Rated 5 out of 5 stars

PCI 2 Bed

Matthew did a pre inspection snag on our new build 2 bed house, he was very through in his inspection and picked up multiple points that many including myself had missed.

He issued a detailed report on the property and then called to discuss it in detail to allow for understanding. The follow up care from them was spectacular and when the issues were raised with the developer Matthew was happy to be on hand to offer advice on their response on our behalf.

Overall we are very happy with the service and would recommend highly and use again.

15 October 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Liam, thank you for such a wonderful review. We have shared your feedback with Matthew and the wider team. We are very happy to hear you were pleased with your inspector, the report and the overall service. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Post Completion Snag

Matthew performed a post completion snag on our four bedroom detached property in Berkshire which included thermal lite and cavity wall borescope services. Matthew arrived on time, he made it very clear from the outset what the process would involve on the day and what we would expect at the end of it. Very much recommend the thermal service, was very useful. Attention to detail was excellent, noticed things that you just wouldn't pick up yourself. Prompt response with providing the report which was clear. Very friendly service which even included a few mins after everything was done putting the drone up again so my two young kids could watch which they very much enjoyed. Would recommend Homesnag.

24 October 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Good morning. Thank you kindly for leaving this fab review. We really appreciate you taking the time to do so. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

Professional, thorough inspection

Professional, thorough inspection carried out post-completion on our new build. I was really impressed by the slick process, the attention to detail of the inspector, and appreciated how approachable and friendly they were too. Everything went to time and to plan, and I got a really detailed report quickly too. I'd recommend Home Snag to other home buyers.

26 October 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hello. Thank you so much for taking the time to leave this great review :) We really appreciate it. Wishing you all the best in your new home x

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