Zach gave a nice, insightful view about the costs involved with our window installation and approximate delivery dates. After a couple of hurdles, and adjustments, we had our windows installed and I'm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We decided to go with HomeShield as it was well priced compared to the alternatives. Zach, the sales rep, made a clear and comprehensive sales presentation of the products available, somewhat le... See more
Company replied
Agent was very professional yet friendly. I will definitely recommend him to family and friends for their windows/ doors project.
Company replied
Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... See more
Company replied
Company details
- Aluminum Window Manufacturer
- Door Manufacturer
- Home Improvement Store
- PVC Windows Supplier
- Window Installation Service
- Window Supplier
Written by the company
Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!
Fensa
Accreditations
Fensa Approved Installer.
Thermal rating register - A+ Windows & Doors.
GGF Approved.
Independant Backed Guarantee.
Contact info
Unit 5 The Freehold Industrial centre, TW4 6BX, London, United Kingdom
- 020 7088 8118
- Info@homeshieldengland.co.uk
- homeshieldengland.co.uk
4.0
Great
112 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
recently had the pleasure of working…
recently had the pleasure of working with Homeshield England for the replacement of my windows and door, and the experience exceeded all expectations. From start to finish, the service was outstanding.
A special mention goes to Zack, whose professionalism, knowledge, and dedication truly made a difference. He took the time to clearly explain the benefits of double glazing, helping us understand how it would improve insulation and keep our home warm during the winter months. His guidance ensured we made the best choices for our needs while also respecting our budget.
What stood out most was Zack’s continued support and attentiveness—even after the installation, he followed up regularly to ensure everything was perfect. That level of care is rare and deeply appreciated.
Thank you, Zack, for your exceptional service and commitment. You turned what could have been a routine upgrade into a genuinely positive and reassuring experience.
Jimarie Valenzuela
25 June 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Jimarie,
Thank you so much for taking the time to share your experience with Homeshield England. We truly appreciate your kind words.
We’re delighted to hear that your journey with us exceeded expectations from start to finish. Providing a smooth, transparent, and high-quality service is exactly what we aim for, so it’s great to know that this was reflected throughout your installation.
Zach will be especially pleased to read your feedback. His commitment to ensuring customers fully understand their options and feel confident in their decisions is something we’re very proud of. From explaining the benefits of double glazing to following up after installation, he consistently goes the extra mile to deliver the level of service you described.
It’s also fantastic to hear that you felt supported even after the work was completed, ongoing care is a key part of what we offer, and we’re glad it made a difference.
Thank you again for choosing Homeshield England. It was a pleasure working with you, and we look forward to assisting you again in the future.
King regards,
Lisa - Customer Care Team
Buying new windows.
Zach was fabulous and honest and genuine from start to finish. Never felt like I was being up sold I was met with integrity every step along the way. Very good quality products made for me. I am upgrading a property with single glazed original windows the job was not the easiest. Honestly everything has been faultless. Everything to my time scales and workings. Workmen who came over to install were polite and hard working. Upfront when one very minor issue occured. After install follow up care and fensa certificates sent without any hassle. It's been absolutely fantastic dealing with this company homeshield and Zach. I will be buying more windows and some sliding doors from zach as they have been so helpful. Outstanding service on all fronts - faultless. Thank you for my fabulous upgrades.
20 March 2026
Unprompted review
Reply from HomeShield England Ltd
Dear Sarah,
Thank you so much for taking the time to leave such a detailed and positive review.
We’re really pleased to hear that your experience with Zach and the team was exactly how it should be, honest, straightforward, and focused on delivering the right solution for your home without any pressure. That’s something we pride ourselves on.
Upgrading from original single-glazed windows can be a complex job, so it’s great to know everything went smoothly and to your timescales. We’ll also make sure your kind words are passed on to the installation team, they’ll really appreciate it.
It’s especially good to hear that the aftercare and certification process, including your FENSA documents, was handled efficiently, as we know how important that is for peace of mind.
We look forward to helping you again with your sliding doors and any future projects.
Thank you again for choosing Homeshield.
Kind regards,
Lisa - Customer Care Team.
Disappointed with the aftercare
Disappointed with the aftercare, the fitters damaged my property when fitting the windows, and Homeshield wouldn’t even listen till I paid in full, now I just get the run around, the surveyor didn’t realise the front of my house was one whole frame and in taking out my old windows shifted the front of my house so the windowsill doesn’t fit back, and the front cladding the just tried to screw back leaving it unsightly with screw heads showing and the cladding under the window they patched with plastic strips to hide the saw marks where the tried to cut the window from the frame, they now say they won’t do anything as far as they are concerned it’s tough
18 April 2026
Unprompted review
Reply from HomeShield England Ltd
Dear Frances,
We are sorry to hear that you feel disappointed with the aftercare, as this is not the experience we aim to provide to any of our customers.
However, we must respectfully clarify a number of points raised in your review.
All works carried out at your property were completed in line with current building regulations and industry standards. The installation process, including the removal of existing frames and installation of new units, was undertaken following a full technical survey and in accordance with standard fitting procedures.
With regards to your comments about damage and structural movement, there was no evidence identified during or after installation to suggest that the integrity of the property had been compromised. As is standard practice, existing structures such as cladding, trims, and surrounding finishes can be affected during removal of older installations, particularly where previous frameworks are integrated into the building.
It is also important to note that the installation was completed, and all works were signed off at the time, confirming satisfaction with the installation. Our payment terms are clearly outlined within our contract, and completion of payment is not linked to withholding support, but rather part of agreed contractual obligations.
Following your concerns, we have remained open to reviewing any legitimate issues raised. However, the matters described fall outside of our scope of liability as per our Terms & Conditions, particularly in relation to decorative finishes and pre-existing structural elements.
That said, we are always willing to work constructively with our customers. Should you wish to have the matter independently reviewed, we would be happy to arrange an inspection in line with our complaints procedure.
Regards,
Lisa - Customer Care Team
Excellent service and a top quality finish!
Zach gave me the assurance of an A+ grade replacement of my conservatory doors and windows, which had lost their insulation, causing my property to become unbearably cold, with the presence of mould on the base. He confidently managed the costing and survey, and secured my booking for installation to occur a year later, as per my request.
Due to an oversight regarding the ends of the frame and access to the top windows, a replacement had to be ordered, but to my surprise, this only resulted in a delay of just one week.
On the day of the installation, there had been a issue with parking, since the large and heavy components had to removed from the lorry carefully, taking much longer than I had anticipated. Thankfully, everything worked out after a difficult start.
The installers finished in a day (the availability of parking causing delays) and the result was extremely impressive. With the doors closed, the installation was immediately apparent: it felt warm and quieter. The silicone required several days of airing the property to dispel the pungent smell, but due to the time of year, that was perfectly acceptable.
I am very happy with the result. The installers performed their work thoroughly and meticulously, ensuring I was satisfied with the result. Credit must also be given to Zach for his communication and direction.
6 April 2026
Reply from HomeShield England Ltd
Hi Sean,
Thank you for taking the time to leave such a detailed and thoughtful review, it’s genuinely appreciated.
We’re really pleased to hear that you’re happy with the final result and that the difference in warmth and insulation was immediately noticeable. That’s exactly what our A+ rated systems are designed to deliver, so it’s great to see that impact in your home.
We also appreciate your patience throughout the process, particularly with the minor delay due to the frame adjustment and the initial parking challenges on the day. These situations can occasionally arise with larger installations, but we always aim to resolve them as quickly and smoothly as possible so it’s great to hear this was handled to your satisfaction.
Zach will be especially pleased with your feedback regarding his communication and support from survey through to completion. We’ll also pass on your kind words to the installation team, who take real pride in delivering a clean, precise finish.
Thank you again for choosing Homeshield England, we’re glad we could deliver a result that’s made a real difference to your home.
Kind regards,
Lisa - Customer Care Team.
Hi I can say without a doubt that from…
Hi I can say without a doubt that from the start to the finish it only took 7 days. Yes 7days remarkable for such a company to be able to do
From a meeting to a on site measurement of the windows and balcony door and frame to fabrication of the above and also the fitment of the windows and door absolutely fantastic and also they are excellent quality and craftsmanship is fantastic a big thank you to Zach and all the staff at home shield England
20 April 2026
Reply from HomeShield England Ltd
Hi Graham,
Thank you for taking the time to leave such a fantastic review.
We’re really pleased to hear that the entire process from initial meeting and survey through to fabrication and installation was completed within 7 days and met your expectations.
Delivering a smooth and efficient service without compromising on quality is exactly what we aim for, so it’s great to know this came through in your experience.
Your kind words about the quality of the products and workmanship mean a lot to the whole team. I’ll be sure to pass your thanks on to Zach and everyone involved in your project.
If you need anything further in the future, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team.
Great quality installation
Zach gave a nice, insightful view about the costs involved with our window installation and approximate delivery dates. After a couple of hurdles, and adjustments, we had our windows installed and I'm very pleased with the service and quality of these A+ windows. Highly recommend!
8 April 2026
Reply from HomeShield England Ltd
Thank you for taking the time to share your experience.
We’re really pleased to hear that Zach provided clear and insightful guidance from the outset, helping you understand both the costs and timelines involved.
Transparency is something we place a strong focus on, so it’s great to know this came across.
We also appreciate your patience throughout the process where a few adjustments were needed this is sometimes part of ensuring everything is manufactured and installed to the highest standard.
Most importantly, we’re delighted that you’re happy with the final installation and the quality of your new A+ rated windows. Delivering both performance and finish is exactly what we aim for on every project.
Thank you again for your recommendation it genuinely means a lot to us.
Kind regards,
Lisa - Customer Care Team.
Excellent job done very happy customer
I say excellent job done from the beginning to the end. In the first stage I have given an excellent information by the project manager who visited me in time and answered every question I asked him. I was avare of everything will go smoothly in a trusted way..After all explanations were made, then I have shown the samples of materials, which made me to pay the first stage deposit.
Secondly, every question in my mind I emailed answered even in different departments by the company. It was very easy to reach out when there was a need. My trust grew towards their understanding of customers need.
After I paid the second stage deposit I received the installation date I also agreed because it was convenient for me also.
The day of installation two men came in good time, and started to remove the old door, patio door and the bathroom window. In every stage of installation they answered every question I asked and they listen to what I said in a very good communitive way. In other words there was a two way communication and respect to the customer shown throught out from the beginning to thd end..
After all three installations completed they cleaned the areas of the place where they worked spotless..
Then each and every glass were cleaned.
The old windows and doors and the rubbish taken away, and the ground swept to their best as much as possible.
I am very happy that I used Homeshield company for having brilliant double glazed windows and patio door.The reason for that is my house is much more warmer, and noise free. There are less outside noise I hear now when I am enjoying the new double glazed doors and windows..
Lastly I recommend Homesheild to everyone in different financial situation also.They are very helpful and provide an excellent service in return..
Very good value for money especially, during the times of high cost of living rising in UK.
I would like to thank to HOMESHIELD very much for their excellent service in every stage.
Kind regards
Ms. M.T
7 April 2026
Unprompted review
Reply from HomeShield England Ltd
Dear Mrs Talat,
Thank you so much for your kind and detailed review, it truly means a lot to the whole team at Homeshield England.
We’re really pleased to hear that you felt informed and supported from the very first visit right through to completion. Providing clear communication, honest advice, and a smooth customer journey is something we take great pride in, so it’s great to know this came across throughout your experience.
It’s also fantastic to hear that the installation team delivered to a high standard, kept everything clean and tidy, and made you feel comfortable by answering your questions along the way. That level of care and respect in customers homes is exactly what we aim for.
Most importantly, we’re delighted that you’re already noticing the difference in warmth and noise reduction that’s exactly what quality double glazing should deliver.
Thank you again for choosing Homeshield England and for recommending us. We truly appreciate your support.
If you ever need anything in the future, please don’t hesitate to reach out.
Warm regards,
Lisa - Customer Care Team.
5* Service!!
We are so happy with our new windows and doors! From start to finish it has been smooth sailing. No delays or problems. We didn’t wait long for them to be fitted from ordering either. A little under 2 months. Which is great for 9 windows and 2 doors. Zach has been amazing at keeping us up to date with its progress, answering all my questions. Adam who did my survey was very professional and again answered more questions. And then the fitters, they worked so hard and did an amazing job. They cleaned up after themselves and made sure the job was perfect before leaving on the final day. We honestly couldn’t be happier. And the house looks fab! Thank you
31 March 2026
Unprompted review
Reply from HomeShield England Ltd
Thank you so much for your wonderful 5-star review.
We’re delighted to hear how happy you are with your new windows and doors and that the whole process felt smooth from start to finish. It’s great to know the lead time, communication, survey, and installation all met your expectations.
Zach, Adam, and the fitting team will be really pleased to hear your kind words. We always aim to keep our customers fully updated, carry out a professional survey, and ensure every installation is completed to a high standard with everything left clean and tidy afterwards.
Thank you again for choosing Homeshield England. We truly appreciate your feedback and are so pleased to hear your home looks fantastic.
Kind regards,
Lisa - Customer Care Team.
Quality product
Kept us constantly informed during the order process and I am delighted with the final product.
Very professional all round
24 March 2026
Reply from HomeShield England Ltd
Hi Howard,
Thank you for your kind review.
We’re really pleased to hear that you were kept well informed throughout the process and that you’re happy with the final result. Delivering a smooth, professional experience from start to finish is exactly what we aim for, so it’s great to know we met your expectations.
If you need anything at all going forward, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team.
Helpful Team and High-Quality Windows
I had a great experience with HomeShield. The team were really helpful from start to finish and made the whole process easy. Their prices are very competitive, and when a couple of issues came up, they solved them very quickly.
The windows themselves are excellent quality and have made a noticeable difference already. Zach in particular made sure we were well taken care of and kept everything running smoothly.
Overall, a professional, friendly service with great products.
10 March 2026
Unprompted review
Reply from HomeShield England Ltd
Thank you very much for your kind review, Najiba.
We really appreciate you taking the time to share your experience. It’s great to hear that you found the whole process smooth from start to finish and that you’re happy with the quality of your new windows.
At Homeshield England, we always aim to provide competitive pricing alongside a professional and supportive service, so it’s fantastic to know the team, and especially Zach helped make everything run smoothly for you. We’re also pleased that the windows are already making a noticeable difference to your home.
If you ever need anything in the future, please don’t hesitate to reach out.
Kind regards,
Lisa - Customer Care Team
I love my new windows
I love my new windows, and I am really happy with how they turned out and the customer service was excellent!!
10 March 2026
Unprompted review
Reply from HomeShield England Ltd
Thank you so much for your kind review, Maria. We’re really pleased to hear that you love your new windows and that everything turned out exactly as you hoped. It’s great to know our team was able to provide excellent customer service throughout the process.
Your feedback means a lot to us, and we truly appreciate you choosing Homeshield England Ltd for your home improvements. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new windows! 😊
Kind regards,
Lisa - Customer Care Team
I had very bad experience with this…
I had very bad experience with this company . I waited over 9 months for them to replace my windows handles. They are very nice until they get paid . Never use them again
2 March 2026
Unprompted review
Reply from HomeShield England Ltd
Dear Marian,
Thank you for your review.
However, we believe there may be some confusion. Homeshield England Ltd is not a repair company and we do not carry out standalone repairs such as replacing window handles. We specialise in the supply and installation of complete new windows and doors, which are supplied fully fitted with handles as standard.
We have also been unable to locate any record of you as a customer within our system.
There are several companies operating under similar names to Homeshield, so it is possible your review may relate to a different business.
If you believe this review does relate to Homeshield England Ltd, please contact our office directly with your address or order reference so we can investigate further.
Kid regards,
Lisa - Customer Care Team
I got my door and windows upgraded with…
I got my door and windows upgraded with HomeShied and from the beginning till the end I had a great service with Zech and the team. So I strongly recommend there service
24 February 2026
Unprompted review
Reply from HomeShield England Ltd
Hi Ravi,
Thank you for your kind words and for taking the time to leave us a review. We’re really pleased to hear that you were happy with the service from start to finish.
Zach and the team always aim to provide a smooth and professional experience, so it’s great to know this came across during your installation.
We truly appreciate your recommendation and thank you for choosing Homeshield England Ltd.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team
Very happy with the work
Very happy with the work. Homeshield changed all the windows in my house and installed a new back door. The team was friendly, worked hard and everything was done very nicely. The windows and door look great and you can feel the quality.
Good communication and they left everything clean after the job. I’m very satisfied with the result. We will definitely use them again for my new porch and also my client projects.
Thank you very much to sellers zak he’s very honest man
2 March 2026
Unprompted review
Actually mind blowing
I really hoped it wouldn’t come to this.. but here we go.
The windows were installed after over three months, despite a 6-10 week lead time.
Communication with Homeshield is like nothing I have ever experienced from a company taking such large sums from people. You are lucky to get a reply every few weeks, if you’re lucky. If you try to call you just get this infuriating AI chat it and no one ever ever ever calls back. I’m starting to wonder if there are actually any real people in the office. I think it’s just (weirdly they asked me to remove this name but read any of the other reviews and it’s the sales guy) running about getting the sales with literally no regard for what happens after.
There were several points in the process where I thought I had been scammed as I was not kept abreast of any progress with my order until the point of kicking off a bit.
Anyway.. fast forward and the windows arrive and are being installed.
The installers do not protect a thing.. no sheeting no anything, just straight in smashing bits out.
In the process they picked up a box clearly marked fragile and threw it across the room, smashing an antique lampshade - when I noticed and asked about it as they were leaving, they just responded ‘are you going to tell the office?’
I then go back into my house to find that there are filthy footprints everywhere, even in rooms where no windows were being fitted. I then find that there has been some rummaging for a usb plug and my guitar has been picked up and left on my sofa.. weird, fairly innocent, but still massively inappropriate.
So then for the next few times (3 visits in total) I felt I am not able to leave my house for more than an hour at a time when work is being done.. I literally can’t even be bothered to go into all the weird small and uncomfortable instances in my house, which alone are enough for me to write a review.
I’d had a custom bench made for my dining area, which was only installed because the window installation was cancelled last minute and I couldn’t cancel that appointment so assumed the guys would work carefully around a customers furniture.. NOPE. Concrete plaster dust no protection, standing all over it, foot prints, and then when I made a point of this not being ok having blobs of plaster and concrete all over the bench they just told me to calm down and they would get it off when it’s dry.. which they did do, but by this point there are stains as a result.
So now it’s all installed. Luckily this is the best part of the experience. However I write this review having just noticed a lovely freezing cold draft blowing at me, as it appears the installers did not properly insulate and foam around my window and now a draft is literally coming in from underneath. I wish
I could post pics.
All of these things would have been easily resolved but in the single email response I’ve had from Homeshield over the period of about a month, they inform me they are only able to process a complaint ONCE THE BALANCE IS PAID?!! How convenient!!
Essentially they’re asking you to just trust them that once they have all your money, you’ll get a form of compensation.. which is outrageous considering the abysmal comms, it’s kind of laughable that they would think I would ever hear from them again after that.
My balance isn’t even a lot of money but for the weird and and mind blowingly bad experience I’ve had, it’s actually unbelievable that they just will not get back to me, and now they are holding my FENSA certificate ransom.
I have had to contact FENSA directly to chase them.
Absolutely at my wits end. I can’t believe a company would treat someone like this and get away with it. I think they’re just a bit of a con.
I note that they reply to reviews almost instantly, but just you try getting any resolution after point of sale!
Overall I’m quite happy with the windows, with the exception a bit of scrappy finishing and my newly discovered draft, but the price was reflective of this.
All I want at this stage is my FENSA certificate. The balance payment covers the cost of my damaged property and all the finishing work I’ve had to do.
Proceed with extreme caution.
24 February 2026
Unprompted review
Reply from HomeShield England Ltd
Hi JP,
Thank you for taking the time to leave such detailed feedback. I’m genuinely sorry to read how frustrated and uncomfortable you’ve felt throughout parts of this process that’s certainly not the experience we aim to deliver.
Firstly, I want to address the points you’ve raised seriously.
Lead Times & Communication
We acknowledge that your installation took longer than the original estimated 6–10 weeks. While there can sometimes be manufacturing or scheduling pressures, that should always be communicated clearly. If you felt left in the dark, that’s something we need to reflect on internally. We do have a full office team, and while we use AI to help direct enquiries efficiently, there are always real people behind the scenes managing projects and aftercare.
Conduct on Site
The behaviours you’ve described lack of protection, dust control issues, damaged property, and inappropriate comments are not acceptable standards. We expect all installation teams to:
• Use dust sheets
• Protect customer property
• Maintain professionalism at all times
• Leave homes clean and tidy
If any of this fell short, we will be addressing that directly with the installation team involved.
Damage & Bench Issue
Property damage and finishing concerns should always be reported so they can be assessed properly. We never dismiss legitimate damage concerns, and if something has been stained or damaged, that requires review not deflection.
Draft / Insulation Concern
If there is a genuine cold draft, that is something we absolutely want to inspect. Proper foaming and sealing is part of the installation standard, and we would not ignore that.
⸻
Regarding the Balance & FENSA
For clarity:
• Our policy is that accounts must be settled before formal complaint investigations and certification are finalised.
• FENSA registration is processed once an installation is complete and the account is paid, as per contract terms.
This is not about “holding anything ransom” it is standard procedure across the industry. However, that does not mean concerns are ignored.
If there are outstanding issues such as a draft or finishing defects, we are happy to arrange an inspection visit to assess them properly and formally. We cannot resolve issues we are not given access to inspect.
⸻
JP, we do respond to reviews quickly because we care about our reputation, but resolution happens through proper channels not in a public review thread.
We would welcome the opportunity to:
• Inspect the draft issue
• Review any finishing concerns
• Assess any alleged damage
• Bring the matter to a professional conclusion
Please contact our office directly with your job reference so we can escalate this to senior management for review.
We are pleased to hear that overall you are happy with the windows themselves. That’s important. Now we need to ensure the remaining concerns are handled correctly.
Kind regards,
Lisa - Customer Care Team.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I’ve used this company twice now and have been really happy both times. First job was about two years ago for a composite front door and bifolds, and I’ve just had them back to fit new windows.
The whole process has been easy from start to finish, pricing is very good, and the quality of the products and fitting is excellent. The fitting teams were professional, tidy, and knew exactly what they were doing.
I came back as a repeat customer because of the quality and the customer service, and they didn’t disappoint. Would definitely recommend and wouldn’t hesitate to use them again.
4 February 2026
Unprompted review
Reply from HomeShield England Ltd
Thank you so much for taking the time to leave such a detailed and positive review 🙏
We’re genuinely delighted to hear that you chose us again and that your experience, both previously and this time, met your expectations. It means a lot to us that our quality, pricing, and customer service stood out and that our fitting teams left a good impression by being professional and tidy.
Repeat customers like yourself are the biggest compliment we can receive, and we truly appreciate your trust and recommendation. If we can ever help with anything in the future, please don’t hesitate to get in touch.
Thanks again for your support 😊
Kind regards,
Lisa - Customer Care Team.
Great service
Great service, the team were amazing and really helped us out throughout the whole process, Especially Zach He went above and beyond.The quality of the product is truly brilliant. The house is a lot warmer and it looks great aswel. I would highly recommend them to everyone.
26 December 2025
Unprompted review
Reply from HomeShield England Ltd
Hi Mr Imran,
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that you had a great experience from start to finish and that the team looked after you throughout the process.
A special thank you for mentioning Zach he’ll be delighted to know his efforts made such a positive difference. We’re also glad to hear you’re happy with the quality of the products and that your home is already feeling warmer and looking great.
Your recommendation truly means a lot to us. If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team.
Good quality at a lower price!
Zach responded very quickly and helped us throughout the entire project. We replaced all our windows, as well as the external and patio doors. Very good team and a smooth experience from start to finish.
19 December 2025
Unprompted review
Reply from HomeShield England Ltd
Thank you so much for taking the time to leave this great review .
We’re really pleased to hear you felt you received good quality at a lower price and that the whole process ran smoothly from start to finish. Zach will be especially happy to know his quick responses and support throughout the project made a real difference.
Replacing all windows plus external and patio doors is a big job, so it’s brilliant to hear you were happy with the team and the overall experience. We genuinely appreciate your trust in us and your kind words.
If you ever need anything in the future, we’re always here. Thanks again for choosing Homeshield England.
Kind regards,
Lisa - customer care team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.