Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... See more
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We had all our windows and doors replaced back in April. Zach was the best salesman I’ve ever encountered, no pushiness just great recommendations and oodles of patience with our indecision. The c... See more
Company replied
⭐⭐⭐⭐⭐ I’ve used this company twice now and have been really happy both times. First job was about two years ago for a composite front door and bifolds, and I’ve just had them back to fit new wind... See more
Company replied
Had a wonderful experience with Homeshield. Zach was a brilliant rep, made everything extremely clear and did everything he could to ensure we got a good deal that we were happy with. He was also amaz... See more
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Company details
- Aluminum Window Manufacturer
- Door Manufacturer
- Home Improvement Store
- PVC Windows Supplier
- Window Installation Service
- Window Supplier
Written by the company
Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!
Contact info
Unit 5 The Freehold Industrial centre, TW4 6BX, London, United Kingdom
- 020 7088 8118
- Info@homeshieldengland.co.uk
- homeshieldengland.co.uk
3.9
Great
124 reviews
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This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 48 hours
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A deeply frustrating and misleading experience – buyers beware
I rarely leave reviews, but I feel obligated to share my experience with Homeshield to prevent others from going through what I have.
I engaged Homeshield in early March to purchase a new front door. I met with a representative, a young man identified in other reviews, selected a design, and paid £1,725 shortly after. From then on, the service fell apart.
Despite being told that the door would be manufactured promptly, weeks passed with no updates or progress. I had to chase them repeatedly via WhatsApp, phone, and email — and was met with silence, vague replies, and shifting information.
Eventually, I was told the original door hadn’t even been started. I was then sent two different design options (neither of which featured in their original brochure) and pressured to pay an additional £750 to “expedite” manufacturing. This charge was never clearly explained, formally agreed, or backed by any transparent process. When I asked for guarantees and clarity, communication became even more erratic.
Between 1st and 13th May, I made multiple calls to their office — most unanswered, some redirected, and all without resolution. Eventually, the young man abruptly told me the door was “no longer available.”
After two months of trying to get clarity and having paid in full, I was left without a product — and worse, my refund request was denied.
Their proposed “solution” was either to proceed with the original door they previously claimed hadn't been started, or to select something entirely different from their “current live brochure.” They failed to acknowledge how far this strayed from the original agreement, or take responsibility for their own role in the delays and confusion.
Their email communications were dismissive and legalistic, claiming:
“We categorically dispute all allegations,”
“Your claims are entirely without merit,”
“We will not be responsible for any legal or administrative fees you choose to incur,” and
“We will not engage in further informal dialogue.”
This tone is not unique to my case — if you read other negative reviews, you’ll see the same template responses: denying any wrongdoing, rejecting legitimate concerns, and insisting they’ve “acted within the terms of the contract,” while ignoring the very behaviour that caused the complaint in the first place.
I fully expect Homeshield will respond to this review in the same robotic, dismissive tone, making no effort to acknowledge fault or resolve the issue in good faith. That in itself tells you everything you need to know.
They want to shift blame, absolve themselves of responsibility, and claim legal protection, while conveniently forgetting the lies, misrepresentation, poor service, and pressure tactics that got us here.
Let’s be absolutely clear:
No door was delivered.
My refund request was ignored.
They lied about the status and availability of the original design.
They failed to communicate clearly or consistently.
They refused to take accountability.
This experience has caused stress and disruption to me and my family — especially my wife, who is a new mother — at a time when we should have been focused on more important things.
I will now begin formal proceedings with Trading Standards and prepare to take legal action.
The only star here is for their sales agent’s ability to get me to proceed quickly — something I now seriously regret.
Homeshield might look polished online, but once they have your money, the support vanishes. They will try to force their way forward, even when it’s clear they haven’t delivered what was promised.
Please read the negative reviews — I wish I had. This is not a one-off, it’s a consistent pattern.
Avoid this company.
12 June 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Beres / Anthony,
Thank you for your feedback.
We categorically deny the claims made in your review. A suitable product was offered in line with your order, which you declined. Despite our attempts to provide a resolution within the terms of our agreement, you chose not to proceed.
As previously advised, any further correspondence should be directed through the appropriate legal channels. We will not be addressing this matter informally going forward.
Sincerely
The Homeshield Team
I had a great experience with Zach—he…
I had a great experience with Zach—he was very kind, professional, and explained everything clearly. I highly recommend him. The quality of their windows is also excellent.
28 May 2025
Unprompted review
Reply from HomeShield England Ltd
Hi Jong,
Thank you so much for your kind words! We're really glad to hear you were happy with the service and found our approach honest and straightforward.
If you ever need anything in the future — or have any questions about your windows — don’t hesitate to reach out.
We truly appreciate your support!
Best regards, The Homeshield Team
Pleasant experience
HomeShield have supplied and installed 10 windows and 3 doors at my house and I am happy with the over all service that I have received.
10 March 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Kian,
We would like to clarify that your order has been delivered in full accordance with the specifications agreed upon in your contract. That said, we have made efforts to accommodate your concerns and were willing to offer amendments as a gesture of goodwill, despite having fulfilled our contractual obligations.
A member of our team will be in touch to discuss further.
Kind regards
The Homeshield Team
Reply from HomeShield England Ltd
Dear Cardina,
Thankyou for your review. We appreciate your kind words.
Regards
The Homeshield Team
A very pleasant experience, gentleman did not…
A very pleasant experience, gentleman did not hard sell ,very factual selling the product with a good price
23 May 2025
Unprompted review
Reply from HomeShield England Ltd
Hi Edward,
Thank you for your kind feedback! We’re glad to hear you had a pleasant experience and appreciated the straightforward approach. If you need anything else, just let us know!
Best regards
The Homeshield Team
Updated Review
Updated Review – Ongoing Concerns, Poor Conduct, and Escalation
We initially placed our order in January with a promised installation timeframe of 10–12 weeks. After chasing repeatedly with little to no communication, we finally received a vague timeline only after leaving a review. Despite reassurances and a public apology, the poor service continued — including broken promises of updates, no meaningful contact from anyone in a position of authority, and further delays.
When installation finally occurred, the experience was distressing. Payment demands contradicted the company’s own contract terms, and the conduct of staff on-site raised serious safeguarding concerns. Our formal written complaint has since been met with a dismissive and defensive response, denying all wrongdoing and even referencing irrelevant personal remarks made to staff — a deeply unprofessional approach.
We no longer trust this company, have cancelled the remaining works, and are now escalating the matter to Trading Standards and exploring formal dispute resolution.
We would strongly urge others to proceed with caution. A professional front masks deeper issues with communication, integrity, and customer care.
17 May 2025
Unprompted review
Reply from HomeShield England Ltd
We are disappointed by the inaccuracies and misleading nature of this review, which does not reflect the facts of our engagement. While we respect every customer’s right to express their experience, we categorically reject the serious allegations made, which are false, baseless, and damaging to our reputation.
Our company operates to clear contractual terms, which were communicated and agreed upon in writing. Despite delays — which were transparently acknowledged and communicated — we made every effort to accommodate the customer and complete the installation to our usual high standards. We take customer service seriously and strive to resolve issues professionally. Unfortunately, in this case, attempts at resolution have been met with continued hostility and demands inconsistent with the original agreement.
It is also important to clarify that the customer still owes a final balance for products that were custom-made and manufactured specifically for their property. We have made every effort to proceed with the installation in good faith. If this balance is not settled and the installation refused, we will have no choice but to pursue legal recovery of the outstanding amount, along with costs.
False and defamatory claims — including accusations about our installers’ conduct — are taken extremely seriously and will be challenged through the appropriate legal channels if not retracted. Protecting our company’s integrity and the wellbeing of our staff is a top priority.
We remain open to a reasonable and professional resolution, but we will not tolerate dishonesty or attempts to leverage false claims for financial benefit.
Regards
The Homeshield Team
Pleasant experience
Really happy with my experience. The process was smooth from start to finish, and the team was great to deal with throughout.
20 May 2025
Unprompted review
Reply from HomeShield England Ltd
Hi Francis,
Thank you so much for your kind words! We're thrilled to hear you had a smooth experience and enjoyed working with the team. If you ever need anything in the future, we're here to help!
The Homeshield Team
Very pleasant
Very pleasant experience, honest upfront and understanding of our situation. Reasonably priced and looked after us start to finish. Would recommend!!
9 May 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Veronica,
Thank you so much for your kind words! We're delighted to hear you had a pleasant experience and felt well looked after throughout the process. It means a lot to us that you found our approach honest, understanding, and reasonably priced. Your recommendation is truly appreciated, and we're excited to bring your project to life!
Warm regards,
The Homeshield Team
Pushy sales people
Sigh, typical pushy sales people. Unfortunately they teach these young people to pressure you into a sale. I hosted the sales rep for over 2 hours before finally kicking him out of my house.
There is no discussion around how much time you have and even though I explained to the sales rep that I also work in sales and just wanted a quick quote as we were just starting to look. He continued to try and create urgency and didn't read the room. Eventually I had a work meeting on teams, I did explain to the sales rep that I needed to join this meeting and he only had 10 minutes left. Rather than being respectful he continued to do his sales pitch. I then had to shout at him to get out before I kick him out.
Please train these youngsters better. Read the room. He then had the cheek to text me a few days later and say how well things went and then call also hahaha. Wint be getting my money that's not how you build relationships
(As you cannot respond to replies on here thise is my response to home shield. A 2 hour home visit is not 5 minutes. Take some responsibility. I have left feedback and left off the sales reps name. On purpose. You guys have to change you training as it is clearly poor. Your rep had more than 2 hours uninterrupted. Leading the customer to say yes several times won't get you the sale. Pretending that there is a huge discount that can only be applied today won't get you the sale either. Poor response from a poor company)
14 April 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Dmar Williams,
Thank you for your feedback regarding your recent consultation with our representative.
We would like to clarify that there was absolutely no pressure placed on you from our end. Our appointments are structured to require approximately one hour of your time in order to properly assess and provide accurate quotations. It was made clear at the outset of the visit that a short consultation would not be sufficient, yet you chose to proceed.
Unfortunately, our representative was not given even five uninterrupted minutes to carry out their job, which we found not only unproductive but also quite disrespectful. As someone with experience in sales, we would expect a level of mutual professional courtesy, especially given the time and resources allocated on our part.
We understand that not every customer will proceed with a quotation, and that is absolutely fine. However, time-wasting and abrupt behaviour towards our team is not acceptable. Our representative acted within the guidelines set for all visits and did not warrant the tone or treatment described.
We wish you the best in your search and sincerely hope your next experience is more in line with your expectations. However, we also hope that you might reflect on the importance of mutual respect in all professional interactions.
Kind regards,
The Homeshield Team
Very nice Windows
Very nice Windows. Job was done quickly and professionally. The team was very helpful. Definitely would recommend.
9 April 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Shazia,
Thank you so much for your kind words! We're delighted to hear that you're happy with your new windows and that the team delivered a quick and professional service. It means a lot to know you’d recommend us – we truly appreciate your support.
If there's anything you need in the future, we’re always here to help.
Warm regards,
The Homeshield Team
DO NOT EVER USE THEM
Added feedback on their advertisement but they blocked me. They don’t want anyone to know the truth
I was visited by the sales person promising me that installation would be done in 4-6 weeks which then turned into 9-10 week and now received an email that it would take another 2-4 week before the installation would be completed. I would not recommend this company at all. If anyone wants any evidences now how badly they performance - reach out to me.
1 April 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Ms Bhogal,
Thank you for your feedback. We understand your concerns regarding the installation process.
Please note that 95% of the job has been completed, and the slight delays you’ve experienced have been explained to you. These delays were due to unforeseen circumstances that were unfortunately beyond our control.
Your installation is still in progress, and we are committed to completing it as soon as possible. Should you have any further queries or require clarification, please feel free to email us directly at info@homeshieldengland.co.uk, and we will be happy to assist you.
We appreciate your patience and understanding, and we look forward to resolving any outstanding matters.
Best regards,
The Homeshield Team
Zach was efficient and polite.
19 March 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Gillian,
Thank you for your feedback. We’re delighted to hear that Zach was efficient and polite during your interaction. We always strive to provide excellent service, and it’s great to know that Zach met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards - The Homeshield Team
Présentation was excellent
Présentation was excellent. Communicated clearly and effectively. Product was good.
25 February 2025
Unprompted review
Reply from HomeShield England Ltd
Thank you for your kind review! We're delighted to hear that you were happy with the presentation and communication. It's great to know you found the product to be of good quality as well. If you ever need any assistance, feel free to reach out!
The Homeshield Team
Really not happy with the service sold…
Really not happy with the service sold wrong colours and everything changed when I gave a deposit they sold me dreams
19 December 2024
Unprompted review
Reply from HomeShield England Ltd
Dear Mr. Shiraz Yasin (aka Mario Anthony, aka Gary Vinson, aka Majid Rafiq),
We acknowledge your review but categorically refute your false claims. It is evident that you have been using multiple fake identities to post misleading reviews, which is fraudulent and constitutes misrepresentation under the Fraud Act 2006. Additionally, knowingly making false statements to damage our reputation may be considered defamatory under the Defamation Act 2013. Your installation was completed to a high standard, and you confirmed your satisfaction with the work. However, you have refused to settle your outstanding balance. Instead, you have resorted to lies and manipulation through fake reviews in an attempt to damage our reputation and evade payment. While you may continue your dishonest tactics, be aware that these actions are illegal and will not absolve you of your contractual obligations. We remain committed to delivering quality service and upholding our professional reputation. Should you wish to resolve this matter amicably, we encourage you to settle your final balance promptly. Regards,
The Homeshield Team.
Extremely disappointed!!!!
I'm extremely disappointed with my experience!
My installation was delayed by 8 weeks.
The quality is far below what I paid for.
The installation team was rude and arrogant, they also damaged my walls around every window they installed leaving holes where cold air is now coming in to the house.
I ordered black frames but received a brown instead, not what I wanted at all! I wish I could share a photo on Trustpilot.
Overall, I’m completely unsatisfied and feel like I wasted my money.
22 October 2024
Unprompted review
Reply from HomeShield England Ltd
Dear Mr. Shiraz Yasin (aka Mario Anthony, aka Gary Vinson, aka Majid Rafiq),
We acknowledge your review but categorically refute your false claims. It is evident that you have been using multiple fake identities to post misleading reviews, which is fraudulent and constitutes misrepresentation under the Fraud Act 2006. Additionally, knowingly making false statements to damage our reputation may be considered defamatory under the Defamation Act 2013.
Your installation was completed to a high standard, and you confirmed your satisfaction with the work. However, you have refused to settle your outstanding balance. Instead, you have resorted to lies and manipulation through fake reviews in an attempt to damage our reputation and evade payment. While you may continue your dishonest tactics, be aware that these actions are illegal and will not absolve you of your contractual obligations.
We remain committed to delivering quality service and upholding our professional reputation. Should you wish to resolve this matter amicably, we encourage you to settle your final balance promptly.
Regards,
The Homeshield Team.
VERY VERY BAD EXPERIENCE
Will never deal with this company again
I didn’t get what I paid for!!!!
Wrong information given, very very pushy salesman,
Overall not happy with the quality n after sales!!!
2 December 2024
Unprompted review
Reply from HomeShield England Ltd
Dear Mr. Shiraz Yasin (aka David Jones) - (aka Gary Vinson)
We acknowledge your review; however, we strongly refute your claims. Your installation was completed to a high standard and to your full satisfaction. It is clear that your negative reviews are an attempt to avoid settling your outstanding balance.
Defaming our company and staff members in an attempt to withhold payment is unacceptable. We request that you remove any misleading or dishonest statements immediately. Please be advised that legal proceedings have already commenced to recover the outstanding amount, and we reserve the right to take further action regarding any defamatory remarks.
We remain committed to delivering quality service and upholding our professional reputation. Should you wish to resolve this matter amicably, we encourage you to settle your final balance promptly.
Regards,
The Homeshield Team.
Excellent Service
We cannot praise Homeshield England enough, from the original sales and product meeting with Saj who worked so hard to get us a very good deal for the windows and front door. Zaara was absolutely fantastic with helping us with all the administration
from placing the order, scheduling delivery. Adam the installation manager was so helpful from his site visit to helping us with the products even after we placed the order and couldn't have been more helpful and professional when we wanted to add a new window canopy. The installation team who's names we didn't get, sorry, were excellent friendly and so professional, nothing was a problem and they always worked with a smile on their faces. The quality of the products also needs a very special mention which we cannot be more pleased with. Thank you to everyone for everything and we look forward to getting the conservatory windows changed next.
5 February 2025
Unprompted review
Reply from HomeShield England Ltd
Dear Mr and Mrs Godfrey,
Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear about your positive experience with Homeshield England.
It’s great to know that Saj was able to provide you with a fantastic deal, Zaara supported you throughout the process, and Adam went the extra mile to assist with your installation and additional requests. We’ll also be sure to pass on your compliments to our installation team—they’ll be thrilled to hear your feedback!
We take great pride in both our service and the quality of our products, so it’s fantastic to hear that you’re so pleased with everything. We look forward to working with you again on your conservatory windows in the future!
Thank you again for choosing Homeshield England. If you ever need anything, please don’t hesitate to reach out.
Best regards - The Homeshield Team
Reply from HomeShield England Ltd
Dear Berk thank you for your recommendation we truly appreciate your positive feedback and support.
Best regards,
The Homeshield Team.
Met with Homeshield
Met with Homeshield - very knowledgeable and helpful . Very polite and punctual - recommend :-)
5 February 2025
Unprompted review
Reply from HomeShield England Ltd
Thank you for your kind words! We're glad you had a great experience with us.
Regards
Homeshield
Reply from HomeShield England Ltd
Dear Paul, Thank you for your honest review! We’re glad to hear that you found our services very helpful, and that you were happy with the, pricing and quality products provided.
We truly appreciate your support and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to reach out.
Best Regards - Homeshield
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