I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
Company replied
Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
184K reviews
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Professional service
A difficult issue which was eventually resolved by professional engineers
7 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We’re pleased to hear that, although it was a difficult issue, our engineers were able to help to get things back on track.
Alice
Here To Help Team
Thank you Homeserve!😊
Having already had a visit from a specialist company who were most unhelpful, it was reassuring that your plumber was able to help to get the boiler to provide hot water by intervention, and also to arrange for a specialist to come and locate a leak in our central heating pipe, and carry out á repair
11 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us.
We are really pleased to hear that our engineer was able to provide reassurance after your previous experience, and help restore your hot water.
Alice
Here To Help Team
Pleasant guy and repaired the toilet
Pleasant guy and repaired the toilet, great service, easy and quick.
23 June 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We are really pleased to hear that our engineer provided a pleasant experience and was able to repair your toilet quickly and efficiently. It is great to know the service felt easy and straightforward for you.
Alice
Here To Help Team
He never gave up!
Your engineer was confronted with a particularly tricky plumbing repair. However despite a few pitfalls, that he managed to overcome, he never gave up a was able to complete a more than effective repair.
22 June 2026
Reply from HomeServe UK
Thank you for your kind feedback.
We’re really pleased to hear our engineer was able to overcome the challenges and complete the repair. It’s great to know their persistence made a difference, and we’ll be sure to share your comments with the team.
Alice
Here To Help Team
Reply from HomeServe UK
You're very welcome Mr Moon. This is just the feedback we love to hear!
Alice
Here To Help Team
The kind and caring contractor
The contractor was so kind and friendly very professional and informed me with all regards to the job he carried out.
Explained what may have caused the problem and ways on how prevent a reoccurrence of the same thing happening again.
27 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, we really appreciate it.
We are delighted to hear that our engineer was kind, friendly and professional, and that they kept you informed throughout the visit. It is great to know they took the time to explain the likely cause of the issue and provided advice to help prevent it happening again.
Alice
Here To Help Team
A very helpful service team…
I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me through to a lady who was most helpful. She explained everything and answered any questions I had regarding the plumbing plan and talked me through the electrical plan. I was very impressed and signed up for both plans, as I live alone almost 72 and needed peace of mind that I could get help should anything go wrong in my home.
7 July 2026
Reply from HomeServe UK
Thank you for your lovely feedback.
We are pleased your enquiry was handled smoothly and that our colleague took the time to clearly explain both the plumbing and electrical plans. It is great to hear you felt confident signing up and now have that added peace of mind.
Alice
Here To Help Team
Best comprehensive heat-pump service
Best comprehensive heat-pump service
I have had a previous service from a well known brand but not a patch on the Homeserve service. I was amazed they stripped the heat pump so they could not only clean the condenser matrix but washed all internal parts including the fan . Also the awkward inline filter on the rear was thoroughly cleaned. Then onto the internal immersion tank and valves and cleaning the internal magnetic filter. Then took various pressure reading and ensured all running correctly. My previous manufacturer service did half the work and charged me 50% more. I am amazed at the comprehensive service. The Homeserve engineer was named Jon a credit to Homeserve.
8 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for such a brilliant and detailed review, it really means a lot to us.
We’re so pleased to hear how impressed you were with the service and just how thorough the visit was. It’s great to know the full clean and all the checks across your system made a real difference, and that everything was left running as it should.
Alice
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for sharing your review.
Alice
Here To Help Team
Good communication
The electrician communicated very well.
Called to say he would come late afternoon.
An extremely pleasant and polite young man who worked very efficiently and had respect for my property.
Would recommend him.
26 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We are delighted to hear that our engineer kept you well informed and that their efficiency and respect for your home made a positive impression, as this is exactly the standard we aim to provide on every visit.
Alice
Here To Help Team
boiler annual service
The work was carried out very professionally, your operative being very polite and punctual. No issues;a job well done, thank you.
23 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We’re delighted to hear that the work was carried out so professionally and that our engineer was polite and punctual throughout the visit.
It’s great to know everything went smoothly and that you’re happy with the service provided.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your kind feedback. We are really pleased to hear that you found the service prompt and efficient, and that the advice given was helpful. It is great to know our team delivered a positive experience for you.
Alice
Here To Help Team
Great problem solving!
The technician went above and beyond in solving the problem with my two loos and two showers and the bath which were all blocked and bringing back waste material. He thought through the problem and realised how to solve it. I am very happy to recommend him and HomeServe.
23 June 2026
Reply from HomeServe UK
Thank you for taking the time to share such fantastic feedback.
We are delighted to hear that our engineer went above and beyond to resolve your issue. It's great to know that the problem was carefully assessed and a solution found, restoring everything back to normal for you.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you were happy with your overall experience.
Alice
Here To Help Team
Honestly, perfect.
Honestly, it was perfect. Easy and efficient. Our leak was resolved within 48 hours of calling. Tony our plumber was brilliant. Friendly, kind, fun banter and a quick worker. Thank you Homeserve!
2 July 2026
Reply from HomeServe UK
Thank you for taking the time to share such fantastic feedback about your experience with HomeServe.
We are delighted to hear that everything was easy and efficient for you, and that your issue was resolved so quickly.
It is especially great to know that our engineer made such a positive impression. Friendly, professional service alongside a quick resolution is exactly what we aim to deliver.
Alice
Here To Help Team
After a dodgy start for which you did…
After a dodgy start for which you did compensate me the engineer who eventually came was excellent, did a great job and left all clean and tidy.
26 June 2026
Reply from HomeServe UK
We’re sorry to hear the experience started off poorly, although it’s encouraging that the engineer who attended was able to complete the work to a high standard and leave everything clean and tidy.
We recognise how important it is for things to run smoothly from the outset, so it’s disappointing the initial part of the service did not meet expectations, even though this was later resolved.
Alex
Here To Help Team
Prompt Claim Experience
This is one of these policies you never claim on, till now. prompt response within 24 hours electrician on site. fault found got system 99% up and running, put quote into Homeserve for job and again done within a few days. additional work had to be carried out this was as new claim now all work carried out.
22 June 2026
Reply from HomeServe UK
Thank you for your great feedback, we really appreciate it.
We’re pleased to hear your claim was handled quickly, should you need us again, we'll be more than happy to help!
Alice
Here To Help Team
Great job Homeserve
Service was fantastic, had a blocked drain, rang to book an appointment and was sorted very quickly, Engineer arrived after phoning to say he was on his way, sorted the issue in 10 mins and was on his way 👍
18 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience Mark.
We're delighted to hear that booking your appointment was quick and straightforward, and that our engineer kept you informed with a call before arrival. It is great to know the issue was resolved promptly and efficiently.
Alice
Here To Help Team
Plumbing issue…
The gentleman was on time and fixed the problem showing me what he was doing all the time.
5 July 2026
Reply from HomeServe UK
We are pleased to hear the engineer arrived on time and kept you informed throughout by explaining what was being done.
That clear communication, alongside getting the problem fixed efficiently, really helps make the whole experience more reassuring and straightforward. It’s great to know this stood out during your visit.
Alex
Here To Help Team
Great service as always engineer very…
Great service as always engineer very kind and courteous booking on line was simple. Thank you Homeserve.
22 June 2026
Reply from HomeServe UK
Great to hear everything continues to run smoothly and that booking online was simple to arrange. It’s especially good to know the engineer came across as kind and courteous during the visit, as that makes a real difference to the overall experience. Feedback like this is always appreciated and helps us see what’s working well.
Alex
Here To Help Team
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