Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Reply from HomeServe UK
We're so pleased to hear you found our website easy to navigate. Providing a straightforward experience is always our aim, and it's wonderful to know we achieved that for you. Thank you for your positive feedback Kulwant, and welcome to HomeServe.
Ashley
Here To Help Team
The engineer was very professional &…
The engineer was very professional & friendly, he completed the work sufficiently and we’re very pleased.
17 July 2026
Reply from HomeServe UK
We're delighted to hear that the work was completed to your satisfaction. It's wonderful to know our engineer provided a professional and approachable service throughout the visit. Thank you for taking the time to share your feedback!
Amy
Here To Help Team
The plumber arrived in good time and…
The plumber arrived in good time and was very helpful and efficient. The booking process was also very straightforward and there were plenty of available slots.
14 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback, Matthew! We're so pleased to hear that the booking process was straightforward and that you found plenty of available appointments. It's also great to know that the plumber arrived promptly and was both helpful and efficient during their visit.
Ashley
Here To Help Team
The job was done well and officials…
The job was done well and officials were kind and respectful. The engineers did a good job clean and friendly too
7 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the repair and that the engineers were kind, respectful, clean, and friendly.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service friendly, knowledgeable, and efficient. We always strive to provide a high standard of service, so we're glad this was your experience.
Ashley
Here To Help Team
The engineer came and didn't do…
The engineer came and didn't do anything.He said we need another engineer.When I ring they tell me I'm not covered.You don't tell me before hand.You took £30 of me for nothing
It's not right.I had homeseve years ago and was not a.problem.I will review my contract with you.
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, Shirley. We're sorry to hear that your experience did not meet the standard you expected.
From our records, the attending engineer identified that a specialist engineer would be required and, after reviewing the issue, it was confirmed that this type of work was not covered under your policy. We appreciate that this was disappointing and not the outcome you'd hoped for.
We can confirm that your £30 excess payment was refunded as no repair work was carried out. If you would like us to review your concerns further, please contact us at heretohelpteam@homeserve.co.uk and we'll be happy to look into this for you.
Ashley
Here To Help Team
The engineer turned up on time after…
The engineer turned up on time after calling me when he was about 10 mins away. I am more than pleased with the job he made of replacing my kitchen tap and he made no mess and cleaned up anything that needed it. He was a very pleasurable and polite chap and I would recommend Homeserve to anyone who needed a plumber.
13 July 2026
Reply from HomeServe UK
It's wonderful to hear that the engineer provided such excellent service, arriving promptly after calling ahead. We're especially pleased that the kitchen tap replacement was completed to your satisfaction, with no mess left behind. Thanks for sharing this with us Sandra!
Ashley
Here To Help Team
Ease of Process
It was easy to set up and didn’t require too much information to go through the process.
23 July 2026
Reply from HomeServe UK
We're delighted to hear that you found joining us straightforward and easy. It's great to know that your experience got off to such a positive start, thanks Marion!
Ashley
Here To Help Team
That's what I call service! made the call and by 3pm the plumber…
I made the call and by 3pm the plumber was there - that's what I call service!
20 July 2026
Reply from HomeServe UK
Thank you for your fantastic review! We are so pleased to hear that we were able to arrange for a plumber to attend so quickly and provide excellent service.
Ashley
Here To Help Team
Your email engineer quickly identified…
Your email engineer quickly identified the leak and stopped it.
19 July 2026
Reply from HomeServe UK
We're so happy to hear our team quickly resolved the issue for you. We appreciate your positive feedback!
Ashley
Here To Help Team
Everything so easy to do on line
Everything so easy to do on line. Very satisfied.Quick response.
16 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you found our online process straightforward and that you received a quick response. We appreciate you sharing your positive experience.
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that our engineer provided such a positive experience.
Thank you for sharing your review!
Amy
Here To Help Team
Reply from HomeServe UK
We're pleased that everything went smoothly and left such a positive impression. Thank you for choosing HomeServe!
Amy
Here To Help Team
I have always been very pleased with…
I have always been very pleased with the service that I have received.thankyou.
3 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you have consistently been happy with the service you've received from us Malcom.
Ashley
Here To Help Team
Received a call from the technician…
Received a call from the technician before he came he was very professional and did his work extremely efficiently he was very pleasant and knowledgeable about all aspects of his work
14 July 2026
Reply from HomeServe UK
We're delighted to hear that our engineer kept you informed ahead of the visit and provided such a positive experience. It's wonderful to know the work was completed efficiently and that their expertise was evident throughout. Thank you for taking the time to share your feedback!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We're pleased that our engineer delivered the high standard of service we strive for every day!
Amy
Here To Help Team
Always had good experiences with…
Always had good experiences with homeserve i don't like how I'm still waiting for the company to come back to fit new lock I'm still waiting for it to be done they came on 13th July it's now the 27th not good at all.
13 July 2026
Reply from HomeServe UK
We are sorry to hear about the delay in fitting your new lock Amanda.
I have escalated this to our team who will call you directly to discuss the next steps with you. If you prefer you can speak to us at www.HomeServe.co.uk, or on 03300 247 999 and we can take a look into this for you.
Ashley
Here To Help Team
Excellent service from initial phone…
Excellent service from initial phone call to register the fault. The Engineer attended promptly and sorted the problem.
15 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience. We're delighted to hear that our service, from your initial call to the engineer's visit, was excellent and that the problem was promptly resolved.
Ashley
Here To Help Team
A good ServiceWhen the engineer arrived he was very…
When the engineer arrived he was very helpful, polite and friendly.
17 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback. We're delighted to hear that our engineer was helpful, polite, and friendly during their visit.
Ashley
Here To Help Team
Plumber 5 star, booking service 4
This would havd been 5 star for the actual plumber & the work carried out but the booking service let him down. Originally booked for the Friday & waited in all day,it had to be rearranged (after a chase up call from me) to be on the Monday .morning. On said morning plumber arrived promptly, wore over shoes& fixed the leaking plughole & double checked for any other leaks thank you.
27 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're sorry that your original appointment did not go ahead as planned and appreciate the inconvenience caused by having to wait in for a visit that was later rearranged. We're pleased, however, that the engineer attended promptly at the rescheduled appointment, completed the repair successfully, and took the time to ensure everything was working as expected before leaving.
Your feedback has been noted and we appreciate your balanced feedback
Amy
Here To Help Team
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