HomeServe UK Reviews 

185,029
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 34,166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, polite staff who often go the extra mile to resolve issues. Many appreciate the easy booking process, quick response times, and efficient communication, with engineers frequently arriving on schedule and completing jobs effectively. Reviewers highlight the professionalism and knowledge of the technicians, who explain problems clearly and leave work areas tidy. However, some customers also noted concerns regarding engineer performance and professionalism, with instances of technicians not fully resolving issues, appearing unprofessional, or being unwilling to undertake more complex repairs. Additionally, a few people experienced scheduling difficulties, including long waits for appointments, missed visits, or needing multiple days off work for a single repair.

What people talk about most

Service

People report positive experiences with service, often highlighting prompt and efficient responses, with many... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, politeness, and... See more

Response time

Users describe positive interactions with response times, with many praising the quick and prompt service,... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and efficient to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more

Company replied

Rated 5 out of 5 stars

On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more

Company replied

Rated 5 out of 5 stars

I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more

Company replied

Rated 5 out of 5 stars

Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more

Company replied


Company details

  1. Insurance Agency
  2. Boiler Supplier
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Plumber

About HomeServe UK

Written by the company

A little bit about HomeServe UK

 

We're here to help people take better care of their home.


  • 👪 Over 1.2 million UK customers
  • 🚚 Nationwide network of Home Experts
  • ⏰️ 24/7 claims - our UK helpline is open 365 days a year
  • 🏠 Over 30 years of helping people take better care of their homes
  • 📱 Manage your claim through the HomeServe App

Our Products and Services
------------

Refer a friend and you’ll both get a £25 Amazon.co.uk Gift Card.

T&C’s apply.

Refer a Friend
------------

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

185K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(185,029)

33,102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response and arrived on time

Quick response and arrived on time. Very helpful and polite.

7 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for your kind feedback! We're delighted to hear that our team was prompt and provided such helpful and polite service. We always aim to deliver a great experience.

Ashley
Here To Help Team

Rated 5 out of 5 stars

I was given an appoint9ment for the next…

I was given an appointment for the next day, received prompt service and given good advice by the friendly helpful tradesman who had the spare part in his van.I found the whole experience very professional (as usual) and stress free.

9 July 2026
HomeServe UK logo

Reply from HomeServe UK

We're delighted to hear that you were able to secure an appointment so quickly and that the service you received was prompt and professional. It's wonderful to know that our tradesman was friendly, helpful, and had the necessary part on hand, making the entire experience stress-free for you.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Arrived on time replaced leaking tap in…

Arrived on time replaced leaking tap in all the engineer spent less than 15 mins he was pleasant what More could we want!

17 July 2026
HomeServe UK logo

Reply from HomeServe UK

It's wonderful to hear that our engineer arrived promptly and efficiently resolved the leaking tap, all while providing a pleasant experience. We're delighted you were so satisfied with the service!

Ashley
Here To Help Team

Rated 4 out of 5 stars

Turning water off and 30 degree outside

It was 30 degrees outside when I woke up to a flooded hallway. Unable to speak to a real person I was advised to turn the water off and an engineer would attend the following evening. This is not acceptable.
Fortunately because I was unable to make myself clear,!I was put through to a real person who understood the problem and arranged to get an engineer out at some point that day.
The engineer arrived in the evening and had the problem sorted within 10 minutes. He was polite, reassuring and helpful.
I don’t understand how a good company like HomeServe can expect families to be without a water supply for what would have been approx 33 hours . I have been with HomeServe for many years and have often advised friends and family to take a policy out with this Company. I was however very disappointed with the original response, but then automated systems do not understand human dilemmas.

12 July 2026
HomeServe UK logo

Reply from HomeServe UK

We are sorry to hear about the distress caused by waking up to a flooded hallway, especially in such warm conditions, and we appreciate how important it is to have access to water without prolonged disruption. Our claims service is available 24 / 7 with advisers on hand to support, it's good to know this was your experience.

We are pleased to hear that once you were able to speak with a member of our team, the issue was understood and an engineer was arranged on the same day. It is also great to know that the engineer resolved the problem quickly and provided a polite and reassuring service, we will be sure to share this positive feedback.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Professional service

Arrival on time. Pleasant manner. Helpful advice.

14 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for taking the time to share your feedback.

We are delighted to hear that our engineer arrived on time and provided helpful advice in a pleasant manner. It's wonderful to know we met your expectations.

Ashley
Here To Help Team

Rated 5 out of 5 stars
HomeServe UK logo

Reply from HomeServe UK

We're thrilled to hear our plumber was efficient. Thank you for your positive feedback and excellent rating, we truly appreciate it.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Good response to call for assistance…

Good response to call for assistance and a cheerful plumber.

5 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for your kind feedback. We're so pleased to hear that you received a good response and that our plumber was cheerful during their visit. It's wonderful to know you had such a positive experience.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Brilliant workmanship

Brilliant workmanship

3 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for the excellent rating, we're so pleased you had a great experience with us.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Very helpful and done job perfectly

Very helpful and done job perfectly

17 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for your wonderful feedback. We are so pleased to hear you had such a positive experience with our service and that the job was completed perfectly.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Arrived and fixed

Arrived; fixed and gone.Excellent!

1 July 2026
HomeServe UK logo

Reply from HomeServe UK

We're delighted to hear that we were able to fix the issue quickly and efficiently for you. Thank you for your excellent feedback!

Ashley
Here To Help Team

Rated 5 out of 5 stars

Really good staff

Really good staff, good services, very knowledgeable and understanding with the situation.

17 July 2026
HomeServe UK logo

Reply from HomeServe UK

We're so pleased to hear that you found our staff to be really good and that our services met your expectations. It's wonderful to know that our team was knowledgeable and understanding.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Good service

Job done quickly and well, polite plumber

12 July 2026
HomeServe UK logo

Reply from HomeServe UK

We're so pleased to hear that the work was completed quickly and to a high standard, and that our plumber was polite throughout. Thank you for your feedback!

Ashley
Here To Help Team

Rated 5 out of 5 stars

Good booking service

Good booking service. Very quick.good engineers

17 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for your feedback! We're delighted to hear that you found our booking service quick and our engineers good.

Ashley
Here To Help Team

Rated 5 out of 5 stars

The engineer was well mannered and knew…

The engineer was well mannered and knew straight away what the problem was worked really well to get it resolved and it worked

10 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for taking the time to leave your feedback. We're delighted to hear that our engineer quickly identified and resolved the issue for you. It's great to know that the service provided worked well.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Cannot praise them enough

Cannot praise them enough. We are elderly and noticed a new water stain on a bedroom ceiling. I rang HomeSave who sent a plumber, Taylor, on a Sunday. He checked the cold water tank and found a split in it and had to turn off the water and drain the tank. He tried on line to arrange for a new one to be fitted. As we appeared to be one of many houses experiencing this owing to the extreme weather, there was a 10 day delay. As Taylor was concerned about leaving an elderly couple, one of whom is disabled, for so long he went the extra mile contacting his manager, and 3 days later we had the tank replaced, a new platform built for it, and once again we had water. The two plumbers, Callum and Jasper, could not have been more helpful and efficient. They left everything clean and tidy and all done with cheerfulness and good humour despite the hot conditions. We are absolutely delighted.

15 July 2026
Unprompted review
HomeServe UK logo

Reply from HomeServe UK

Thank you for sharing such a wonderful review. We are so pleased to hear about the exceptional service you received. It's good to know that the team went above and beyond to ensure you were not left without water for an extended period. We pride ourselves on having dedicated individuals who genuinely care about our customers' well-being. It's fantastic to hear that the replacement and installation were handled so efficiently and with such a positive attitude.

Ashley
Here To Help Team

Rated 5 out of 5 stars

Fast service

Fast service, kept up to date with time due at my home, very pleasant young man & with an apprentice which I totally accepted. The job was dealt with quickly & efficiently.
Thank you.
I had a whistling toilet cistern, really I did.

2 July 2026
HomeServe UK logo

Reply from HomeServe UK

We are delighted to hear about your positive experience and that you were kept updated on our arrival time. It's wonderful to know our young engineer and their apprentice provided such pleasant, quick, and efficient service.

Ashley
Here To Help Team

Rated 1 out of 5 stars

I had a boiler emergency where there…

I had a boiler emergency where there was no hot water coming so when I rang to have them come out the earliest they could get to me was a week later. Told me to use the kettle water until then. I persisted that I have 3 members of my family with special needs and the answer I got was sorry nothing we can do. The largest insurance company in the uk couldn’t do anything. I had to ring emergency boiler man who charged me 120 quid to come out and another 160 quid to fix the problem which is a total of 280 quid. I will definitely be cancelling with them. Absolute joke when you join them they will make all kinds of promises and when it comes to getting things sorted they can’t do owt

16 July 2026
Unprompted review
HomeServe UK logo

Reply from HomeServe UK

Thank you for taking the time to share your feedback. We're sorry to read that your experience did not meet your expectations and appreciate how disappointing this must have been.

We understand your concerns regarding the service you received and the additional costs you incurred to have the issue resolved. This is not the experience we want for our customers, we always wish our customers to feel supported and provide peace of mind. We'd like the opportunity to review what happened in more detail.

Please email us at heretohelpteam@homeserve.co.uk with your details so that we can investigate this further for you, we would be happy to help

Amy
Here To Help Team

Rated 5 out of 5 stars

Efficient Service

I was left without electricity after British Gas changed my smart meter. I had to get an electrician to change the cables from the new meter to my fusebox. I’m 73 and live on my own and had a freezer full of food to add to my worries. Time was of the essence. Homeserve appointed me an electrician but, long story short, I was without electricity for 3 days. This was not the electricial sub contractor’s fault. The service provided by Homeserve and the electrical sub-contractor was excellent. But, for the diligence of the electrical sub-contractor, the delay could’ve been longer.

4 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for taking the time to share your experience.

We're sorry to hear about the difficulties you faced while waiting for your electrical supply to be restored, particularly given the circumstances and the urgency of the situation. We appreciate how important it was to have the issue resolved as quickly as possible.

We're pleased to hear, however, that both HomeServe and the attending electrician provided a high standard of service that helped complete the repair. It's always encouraging to hear when our engineers go above and beyond to support customers

Thank you for your honest feedback and for recognising the efforts of those involved in getting the issue resolved.

Amy
Here To Help Team

Rated 5 out of 5 stars

Very speedy and efficient service.

Very speedy and efficient service.

3 July 2026
HomeServe UK logo

Reply from HomeServe UK

Thank you for your review. We're pleased to hear that the issue was resolved quickly and that the service provided was both prompt and efficient!

Amy
Here To Help Team

Rated 5 out of 5 stars
HomeServe UK logo

Reply from HomeServe UK

Thank you for your review. We're delighted to hear that joining HomeServe was a straightforward experience!

We appreciate you taking the time to share your feedback and thank you for choosing HomeServe.

Amy
Here To Help Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look