I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
Company replied
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Review summary
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Reviews shaping this summary
On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
Company replied
Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
185K reviews
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Quick response and arrived on time
Quick response and arrived on time. Very helpful and polite.
7 July 2026
Reply from HomeServe UK
Thank you for your kind feedback! We're delighted to hear that our team was prompt and provided such helpful and polite service. We always aim to deliver a great experience.
Ashley
Here To Help Team
I was given an appoint9ment for the next…
I was given an appointment for the next day, received prompt service and given good advice by the friendly helpful tradesman who had the spare part in his van.I found the whole experience very professional (as usual) and stress free.
9 July 2026
Reply from HomeServe UK
We're delighted to hear that you were able to secure an appointment so quickly and that the service you received was prompt and professional. It's wonderful to know that our tradesman was friendly, helpful, and had the necessary part on hand, making the entire experience stress-free for you.
Ashley
Here To Help Team
Arrived on time replaced leaking tap in…
Arrived on time replaced leaking tap in all the engineer spent less than 15 mins he was pleasant what More could we want!
17 July 2026
Reply from HomeServe UK
It's wonderful to hear that our engineer arrived promptly and efficiently resolved the leaking tap, all while providing a pleasant experience. We're delighted you were so satisfied with the service!
Ashley
Here To Help Team
Turning water off and 30 degree outside
It was 30 degrees outside when I woke up to a flooded hallway. Unable to speak to a real person I was advised to turn the water off and an engineer would attend the following evening. This is not acceptable.
Fortunately because I was unable to make myself clear,!I was put through to a real person who understood the problem and arranged to get an engineer out at some point that day.
The engineer arrived in the evening and had the problem sorted within 10 minutes. He was polite, reassuring and helpful.
I don’t understand how a good company like HomeServe can expect families to be without a water supply for what would have been approx 33 hours . I have been with HomeServe for many years and have often advised friends and family to take a policy out with this Company. I was however very disappointed with the original response, but then automated systems do not understand human dilemmas.
12 July 2026
Reply from HomeServe UK
We are sorry to hear about the distress caused by waking up to a flooded hallway, especially in such warm conditions, and we appreciate how important it is to have access to water without prolonged disruption. Our claims service is available 24 / 7 with advisers on hand to support, it's good to know this was your experience.
We are pleased to hear that once you were able to speak with a member of our team, the issue was understood and an engineer was arranged on the same day. It is also great to know that the engineer resolved the problem quickly and provided a polite and reassuring service, we will be sure to share this positive feedback.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We are delighted to hear that our engineer arrived on time and provided helpful advice in a pleasant manner. It's wonderful to know we met your expectations.
Ashley
Here To Help Team
The plummer was efficien
8 July 2026
Reply from HomeServe UK
We're thrilled to hear our plumber was efficient. Thank you for your positive feedback and excellent rating, we truly appreciate it.
Ashley
Here To Help Team
Good response to call for assistance…
Good response to call for assistance and a cheerful plumber.
5 July 2026
Reply from HomeServe UK
Thank you for your kind feedback. We're so pleased to hear that you received a good response and that our plumber was cheerful during their visit. It's wonderful to know you had such a positive experience.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for the excellent rating, we're so pleased you had a great experience with us.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback. We are so pleased to hear you had such a positive experience with our service and that the job was completed perfectly.
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that we were able to fix the issue quickly and efficiently for you. Thank you for your excellent feedback!
Ashley
Here To Help Team
Really good staff
Really good staff, good services, very knowledgeable and understanding with the situation.
17 July 2026
Reply from HomeServe UK
We're so pleased to hear that you found our staff to be really good and that our services met your expectations. It's wonderful to know that our team was knowledgeable and understanding.
Ashley
Here To Help Team
Reply from HomeServe UK
We're so pleased to hear that the work was completed quickly and to a high standard, and that our plumber was polite throughout. Thank you for your feedback!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We're delighted to hear that you found our booking service quick and our engineers good.
Ashley
Here To Help Team
The engineer was well mannered and knew…
The engineer was well mannered and knew straight away what the problem was worked really well to get it resolved and it worked
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave your feedback. We're delighted to hear that our engineer quickly identified and resolved the issue for you. It's great to know that the service provided worked well.
Ashley
Here To Help Team
Cannot praise them enough
Cannot praise them enough. We are elderly and noticed a new water stain on a bedroom ceiling. I rang HomeSave who sent a plumber, Taylor, on a Sunday. He checked the cold water tank and found a split in it and had to turn off the water and drain the tank. He tried on line to arrange for a new one to be fitted. As we appeared to be one of many houses experiencing this owing to the extreme weather, there was a 10 day delay. As Taylor was concerned about leaving an elderly couple, one of whom is disabled, for so long he went the extra mile contacting his manager, and 3 days later we had the tank replaced, a new platform built for it, and once again we had water. The two plumbers, Callum and Jasper, could not have been more helpful and efficient. They left everything clean and tidy and all done with cheerfulness and good humour despite the hot conditions. We are absolutely delighted.
15 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for sharing such a wonderful review. We are so pleased to hear about the exceptional service you received. It's good to know that the team went above and beyond to ensure you were not left without water for an extended period. We pride ourselves on having dedicated individuals who genuinely care about our customers' well-being. It's fantastic to hear that the replacement and installation were handled so efficiently and with such a positive attitude.
Ashley
Here To Help Team
Fast service
Fast service, kept up to date with time due at my home, very pleasant young man & with an apprentice which I totally accepted. The job was dealt with quickly & efficiently.
Thank you.
I had a whistling toilet cistern, really I did.
2 July 2026
Reply from HomeServe UK
We are delighted to hear about your positive experience and that you were kept updated on our arrival time. It's wonderful to know our young engineer and their apprentice provided such pleasant, quick, and efficient service.
Ashley
Here To Help Team
I had a boiler emergency where there…
I had a boiler emergency where there was no hot water coming so when I rang to have them come out the earliest they could get to me was a week later. Told me to use the kettle water until then. I persisted that I have 3 members of my family with special needs and the answer I got was sorry nothing we can do. The largest insurance company in the uk couldn’t do anything. I had to ring emergency boiler man who charged me 120 quid to come out and another 160 quid to fix the problem which is a total of 280 quid. I will definitely be cancelling with them. Absolute joke when you join them they will make all kinds of promises and when it comes to getting things sorted they can’t do owt
16 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're sorry to read that your experience did not meet your expectations and appreciate how disappointing this must have been.
We understand your concerns regarding the service you received and the additional costs you incurred to have the issue resolved. This is not the experience we want for our customers, we always wish our customers to feel supported and provide peace of mind. We'd like the opportunity to review what happened in more detail.
Please email us at heretohelpteam@homeserve.co.uk with your details so that we can investigate this further for you, we would be happy to help
Amy
Here To Help Team
Efficient Service
I was left without electricity after British Gas changed my smart meter. I had to get an electrician to change the cables from the new meter to my fusebox. I’m 73 and live on my own and had a freezer full of food to add to my worries. Time was of the essence. Homeserve appointed me an electrician but, long story short, I was without electricity for 3 days. This was not the electricial sub contractor’s fault. The service provided by Homeserve and the electrical sub-contractor was excellent. But, for the diligence of the electrical sub-contractor, the delay could’ve been longer.
4 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience.
We're sorry to hear about the difficulties you faced while waiting for your electrical supply to be restored, particularly given the circumstances and the urgency of the situation. We appreciate how important it was to have the issue resolved as quickly as possible.
We're pleased to hear, however, that both HomeServe and the attending electrician provided a high standard of service that helped complete the repair. It's always encouraging to hear when our engineers go above and beyond to support customers
Thank you for your honest feedback and for recognising the efforts of those involved in getting the issue resolved.
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We're pleased to hear that the issue was resolved quickly and that the service provided was both prompt and efficient!
Amy
Here To Help Team
Very easy to sign up for this service
6 July 2026
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that joining HomeServe was a straightforward experience!
We appreciate you taking the time to share your feedback and thank you for choosing HomeServe.
Amy
Here To Help Team
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