What started out as a leak from a tank in the attic, which was very quickly temporarily fixed as awaiting new tank, turned into much more. Found to have asbestos, so had to halt the refit. Once it wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still c... See more
Company replied
I was left without electricity after British Gas changed my smart meter. I had to get an electrician to change the cables from the new meter to my fusebox. I’m 73 and live on my own and had a freezer... See more
Company replied
The tap in our bathroom fell apart and so I went on line and to my surprise there was a slot available the same evening. Within half an hour your engineer was in tou... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
185K reviews
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Prompt, efficient and friendly
The response to my request was prompt. The appointment (with A.Ling) was precise and they arrived when they said. The problem was checked, but it had resolved itself. Throughout explanations were clear and given in a friendly manner.
22 June 2026
Reply from HomeServe UK
We are delighted to hear that our response to your claim was prompt and that the appointment was precise. It's great to know that the explanations were clear and delivered in a friendly manner. Thank you for sharing your positive experience with us.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so pleased to hear that our engineer was professional, pleasant, and efficient during their visit. We always strive to provide excellent service.
Ashley
Here To Help Team
Boiler Service
The engineer was very polite. He found afault with the boiler and wrote down instructions as to how I should proceed, which was to contact Homeserve.
Contacting Homeserve is not easy as you are greeted by a robot and as a veteran of 93 years of age I don't speak Robotage. As it happens there was misunderstanding and the engineer was sent again on a wild goose chase.
Following instructions I contacted the boiler manufacturer they have humans answering their phones.
6 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us.
We are pleased to hear that the engineer was polite, identified the issue with your boiler and provided clear guidance on the next steps. We agree that this level of professionalism and communication is important and we will ensure your positive feedback is shared.
We are sorry to learn that contacting us afterwards proved difficult for you. While our claims line is available 24 hours a day with advisers on hand to assist, we appreciate that automated systems do not always suit everyone.
Your comments are important to us, thank you for sharing this with us.
Ashley
Here To Help Team
Fast response
Fast response, easy to book, thorough checking of the problem, friendly and reassuring.
4/5 stars as it would be so useful to have a smaller appointment window , mine was 12pm-6pm, but understand this us difficult to do!
22 June 2026
Reply from HomeServe UK
Thank you for your positive feedback. We're pleased to hear about the fast response, easy booking, thorough checking, and friendly service.
Ashley
Here To Help Team
Excellent service professional people…
Excellent service professional people and curtious
3 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service excellent, and our team professional and courteous. We always strive to provide a high standard of service.
Ashley
Here To Help Team
Top service given by all their…
Top service given by all their personnel from office to the actual skilled workforce that attend to complete given jobs
I applaud them.
1 June 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you received top service from all our personnel, from the office to our skilled workforce. We appreciate the excellent rating!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We're delighted to hear that our engineer was friendly and called ahead. It's great to know that you were pleased with the work carried out.
Ashley
Here To Help Team
The guy who did the job was very…
The guy who did the job was very professional and the job was done very good and clean as well
17 July 2026
Reply from HomeServe UK
We're delighted to hear that you found our engineer to be very professional and that the job was completed to such a high standard, leaving everything clean and tidy. It's wonderful to know you had such a positive experience.
Ashley
Here To Help Team
Well done Homeserve.
Well done Homeserve.
Had my old immersion heater removed and a new more efficient heater installed on 15th July. The plumber who came was very helpful and removed the old heater without any mess. Job well done, Thank you Homeserve.
17 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience. We're delighted to hear that the installation of your new, more efficient immersion heater was carried out so smoothly and without any mess.
Ashley
Here To Help Team
Five stars
The plumber phoned to tell me he was on the way and was most pleasant and efficient when he came.
I have no hesitation in giving the service 5 stars.
17 July 2026
Reply from HomeServe UK
Thank you for your fantastic 5-star review! We're so pleased to hear that our plumber kept you informed of their arrival and provided such a pleasant and efficient service.
Ashley
Here To Help Team
The engineer arrived on time he was…
The engineer arrived on time he was friendly courteous & professional serviced the boiler & returned two days later to fit a new front panel fabulous 👍
24 June 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer was punctual, friendly, courteous, and professional. It's great to know the boiler service and panel fitting were completed to your satisfaction.
Ashley
Here To Help Team
I don’t usually take out insurance on…
I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still couldn’t reach blockage . Phoned homeserve, Michael came out promptly and gave pipes around house a thorough flush with high pressure jet and voila !! Success. Thanks Michael from Homeserve .
10 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that taking out insurance with us proved to be a great decision when you encountered a blocked sewer. It's wonderful to know that our engineer was able to promptly resolve the issue.
Ashley
Here To Help Team
Quick service and job completion in in…
Quick service and job completion in in short time
17 July 2026
Reply from HomeServe UK
We're so pleased to hear that you experienced a prompt service. Thank you for your wonderful feedback, Steve.
Ashley
Here To Help Team
Replace kitchen taps
2 July 2026
Reply from HomeServe UK
Thank you for sharing your review with us. We're really pleased to see you had a great experience during your claim.
Ashley
Here To Help Team
Excellent service
After phoning we had someone turn up within 3 hours & was very quick sorting the problem out. He was very polite & helpful.
10 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that we were able to respond quickly and resolve the problem efficiently. It's great to know our engineer was polite and helpful.
Ashley
Here To Help Team
Obtaining a swift call was very difficult
Obtaining a swift call was very difficult however when the engineer finally arrived he resolved the problem quickly and efficiently.
29 June 2026
Reply from HomeServe UK
Hi Ross, thank you for taking the time to share your feedback. We're sorry to hear that it took longer than expected to arrange assistance and appreciate the inconvenience this caused.
We're pleased, however, that once the engineer attended, the issue was resolved promptly and efficiently. It's great to know that the work was completed successfully and that the service provided on the day met your expectations.
Amy
Here To Help Team
Your engineer Luke came to repair our…
Your engineer Luke came to repair our water leak on the drive, he went above and beyond, so helpful and did a wonderful job, in my opinion and asset to your company, I do hope your people get to know about good reviews, a job very well done, thank you Luke.
11 July 2026
Reply from HomeServe UK
Thank you for taking the time to share such wonderful feedback.
We are delighted to hear that our engineer went above and beyond to repair your water leak. It's great to know they were so helpful and did such a wonderful job, leaving a positive impression.
Ashley
Here To Help Team
Quick response and arrived on time
Quick response and arrived on time. Very helpful and polite.
7 July 2026
Reply from HomeServe UK
Thank you for your kind feedback! We're delighted to hear that our team was prompt and provided such helpful and polite service. We always aim to deliver a great experience.
Ashley
Here To Help Team
I was given an appoint9ment for the next…
I was given an appointment for the next day, received prompt service and given good advice by the friendly helpful tradesman who had the spare part in his van.I found the whole experience very professional (as usual) and stress free.
9 July 2026
Reply from HomeServe UK
We're delighted to hear that you were able to secure an appointment so quickly and that the service you received was prompt and professional. It's wonderful to know that our tradesman was friendly, helpful, and had the necessary part on hand, making the entire experience stress-free for you.
Ashley
Here To Help Team
Arrived on time replaced leaking tap in…
Arrived on time replaced leaking tap in all the engineer spent less than 15 mins he was pleasant what More could we want!
17 July 2026
Reply from HomeServe UK
It's wonderful to hear that our engineer arrived promptly and efficiently resolved the leaking tap, all while providing a pleasant experience. We're delighted you were so satisfied with the service!
Ashley
Here To Help Team
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