What started out as a leak from a tank in the attic, which was very quickly temporarily fixed as awaiting new tank, turned into much more. Found to have asbestos, so had to halt the refit. Once it wa... See more
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A little bit about HomeServe UK
We're here to help people take better care of their home.
Cable Drive, WS2 7BN, Walsall, United Kingdom
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The response to my request was prompt. The appointment (with A.Ling) was precise and they arrived when they said. The problem was checked, but it had resolved itself. Throughout explanations were clear and given in a friendly manner.

Reply from HomeServe UK

Reply from HomeServe UK
The engineer was very polite. He found afault with the boiler and wrote down instructions as to how I should proceed, which was to contact Homeserve.
Contacting Homeserve is not easy as you are greeted by a robot and as a veteran of 93 years of age I don't speak Robotage. As it happens there was misunderstanding and the engineer was sent again on a wild goose chase.
Following instructions I contacted the boiler manufacturer they have humans answering their phones.

Reply from HomeServe UK
Fast response, easy to book, thorough checking of the problem, friendly and reassuring.
4/5 stars as it would be so useful to have a smaller appointment window , mine was 12pm-6pm, but understand this us difficult to do!

Reply from HomeServe UK
Excellent service professional people and curtious

Reply from HomeServe UK
Top service given by all their personnel from office to the actual skilled workforce that attend to complete given jobs
I applaud them.

Reply from HomeServe UK

Reply from HomeServe UK
The guy who did the job was very professional and the job was done very good and clean as well

Reply from HomeServe UK
Well done Homeserve.
Had my old immersion heater removed and a new more efficient heater installed on 15th July. The plumber who came was very helpful and removed the old heater without any mess. Job well done, Thank you Homeserve.

Reply from HomeServe UK
The plumber phoned to tell me he was on the way and was most pleasant and efficient when he came.
I have no hesitation in giving the service 5 stars.

Reply from HomeServe UK
The engineer arrived on time he was friendly courteous & professional serviced the boiler & returned two days later to fit a new front panel fabulous 👍

Reply from HomeServe UK
I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still couldn’t reach blockage . Phoned homeserve, Michael came out promptly and gave pipes around house a thorough flush with high pressure jet and voila !! Success. Thanks Michael from Homeserve .

Reply from HomeServe UK
Quick service and job completion in in short time

Reply from HomeServe UK
After phoning we had someone turn up within 3 hours & was very quick sorting the problem out. He was very polite & helpful.

Reply from HomeServe UK
Obtaining a swift call was very difficult however when the engineer finally arrived he resolved the problem quickly and efficiently.

Reply from HomeServe UK
Your engineer Luke came to repair our water leak on the drive, he went above and beyond, so helpful and did a wonderful job, in my opinion and asset to your company, I do hope your people get to know about good reviews, a job very well done, thank you Luke.

Reply from HomeServe UK
Quick response and arrived on time. Very helpful and polite.

Reply from HomeServe UK
I was given an appointment for the next day, received prompt service and given good advice by the friendly helpful tradesman who had the spare part in his van.I found the whole experience very professional (as usual) and stress free.

Reply from HomeServe UK
Arrived on time replaced leaking tap in all the engineer spent less than 15 mins he was pleasant what More could we want!

Reply from HomeServe UK
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