I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
Company replied
Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
185K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient
Very good service , from the initial phone call telling the problem. To the end result , engineer very good and very efficient and polite.
5 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review.
We're delighted to hear you received such a positive experience from start to finish. It's great to know that the process was smooth from your initial call through to the completion of the work!
Amy
Here To Help Team
The engineer was very good
The engineer was very good
And fixed the boiler for me
Quickly & efficiently
30 June 2026
Reply from HomeServe UK
We are so pleased to hear that our engineer was able to fix your boiler quickly and efficiently. Thank you for sharing your positive experience with us.
Ashley
Here To Help Team
Was happy with the service provided
Was happy with the service provided, did take 3 people to fix the issue but despite that they were very professional, worked cleanly, everything was put back where it was.
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review.
We're delighted to hear that, despite the issue requiring multiple visits, you were happy with the service provided. It's great to know our engineers were professional throughout, worked tidily, and took care to leave everything as they found it once the job was complete!
Amy
Here To Help Team
Engineer kept us updated with his…
Engineer kept us updated with his arrival time. Arrived at the end of allocated time 12 to 6 pm but still on time. He was able to complete the work quickly
25 June 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review.
We're pleased to hear that your engineer kept you informed of their arrival time and that the appointment went smoothly. It's great to know the work was completed quickly and efficiently once they arrived.
Amy
Here To Help Team
I have had to click one star and that…
I have had to click one star and that is far more than they deserve rubbish company
15 July 2026
Reply from HomeServe UK
Hi Lynn,
We're sorry to see you're unhappy with your experience. This is certainly not how we wish our customers to feel. Having reviewed the visit, our engineer identified that remedial work is required and therefore this is pending another engineer appointment for the boiler service to be completed.
Our records also show that we attempted to contact you to explain the findings of your recent Boiler Service and discuss the available options but were unable to get through.
We appreciate that this outcome may be disappointing and would welcome the opportunity to discuss the matter further. Please contact us on 0330 0247 999 or via heretohelpteam@homeserve.co.uk and we will be happy to help.
Amy
Here To Help Team
Great experience all round very polite…
Great experience all round very polite plumber job well done
4 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a great experience and that our plumber was polite and did an excellent job.
Ashley
Here To Help Team
Excellent workmanship throughout.
Excellent workmanship throughout.
Would definitely recommend this service.
9 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We're delighted to hear that you were pleased with the quality of our work and would recommend our service, we appreciate the excellent rating Kenneth!
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that arranging everything was easy and that we could quickly resolve the issue for you. Thank you for your brilliant feedback!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your review with us. It's great to know you were pleased with your claims experience with us.
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that our engineer was efficient and polite during their visit. It's great to know that further works were arranged to your satisfaction.
Ashley
Here To Help Team
The plumber from Newport was very…
The plumber from Newport was very efficient and helpful and left the site neat and tidy.
9 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that our plumber was efficient and helpful, and left everything neat and tidy.
Ashley
Here To Help Team
Very happy long time customer!
We have had HomeServe UK to cover our inside plumbing for years and I’ll be honest, we rarely use our coverage, but when we need it it’s been priceless and I am so happy to have it in place! The booking process is simple and we were able to get someone out the next day (we booked later in the day).
The gentleman who came to help with this issue was the same very knowledgeable plumber who had helped us the one other time we called. He was able to find a solution to the issue in a very timely manner and was friendly and knowledgeable. I’ve recommended HomeServe UK to friends due to the wonderful service and I am now considering widening our coverage to other services they offer.
4 July 2026
Reply from HomeServe UK
Thank you for sharing your positive experience. We are delighted to hear that our booking process was simple and that we were able to arrange an appointment so quickly.
It's wonderful to know that the plumber provided excellent, knowledgeable, and friendly service, resolving the issue efficiently. We appreciate you recommending us and considering expanding your coverage.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your review with us. It's great to see you were pleased with your claims experience and you found our engineer to be professional.
Ashley
Here To Help Team
He was polite tidy and new his job .
6 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, David. We are so pleased to hear that our team member was polite and professional, and that you were happy with the service provided.
Ashley
Here To Help Team
AWA reported we had a leak
Called Homeserve out as AWA reported we had a water leak. Two leaks were identified outside of the bungalow, and were fixed within two hours.
7 July 2026
Reply from HomeServe UK
We're so pleased to hear that we were able to quickly resolve the water leak issues outside. Thank you for sharing your positive experience with us!
Ashley
Here To Help Team
attentive good very honest regarding…
attentive good very honest regarding any parts needed the engineer is very friendly & reassuring he’s brilliant
10 June 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer was attentive, honest, friendly, and reassuring. It's great to know they made such a brilliant impression.
Ashley
Here To Help Team
Well we had an emergency leak in a pipe…
Well we had an emergency leak in a pipe in the living room and had to wait over two weeks for a repair
12 June 2026
Reply from HomeServe UK
Thank you for your review, Anne.
We are sorry to hear about the leak you experienced and the impact this had. We understand how concerning issues like this can be. From what we can see on our system, the job was not recorded as an emergency repair, which may have influenced the timescales involved, we do apologise for any misunderstanding.
We appreciate you taking the time to share your feedback, as it helps us improve our service.
Ashley
Here To Help Team
The phone call was answered promptly…
The phone call was answered promptly and the call out was arranged within 24 hrs
17 July 2026
Reply from HomeServe UK
Thank you for your positive feedback! We're delighted to hear that your phone call was answered promptly and that we were able to arrange a quick visit.
Ashley
Here To Help Team
Ease of making appointment and…
Ease of making appointment and timescale for repair on time.
24 June 2026
Reply from HomeServe UK
We're so pleased to hear that making an appointment was easy and that the repair was completed within the expected timescale. Thanks for the excellent rating.
Ashley
Here To Help Team
Great service
Arrived on time , polite respectful , completed work quickly and left no mess .
Great service , thanks
10 July 2026
Reply from HomeServe UK
Thank you for sharing your positive feedback. We're delighted to hear that our engineer arrived promptly, was polite and respectful, and completed the work quickly without leaving any mess. It's wonderful to know you received great service.
Ashley
Here To Help Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.