I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
Company replied
Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
184K reviews
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very pleased with the servicefor my…
very pleased with the servicefor my Mums new shower fitted on time perfect engineer
7 July 2026
Reply from HomeServe UK
We’re really pleased to hear that you were very happy with the service for your mum’s new shower, and that everything was completed on time. It’s great to know the engineer made such a positive impression and delivered a high standard of work.
Alex
Here To Help Team
Efficency friendly
4 July 2026
Reply from HomeServe UK
Thanks for taking the time to leave a review. It's great to know our team provided prompt, professional support while making the experience a positive one for you!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer demonstrated such great character and competence during the visit.
Alex
Here To Help Team
I had no hot water!
I had an issue with my central heating boiler not producing any hot water. I contacted HomeServe and they were able to arrange an engineer to visit. The engineer contacted me beforehand to get a few more details and then on the day of their visit rand about 30 minutes before they were due to arrive.
Typically I had hot water when the engineer tested the boiler but despite this they started to investigate the issue. The engineer suspected that the pump could be the culprit. True enough on inspecting the pump it appeared quite worm, well it was around 20 years old, and had developed a leek. The engineer had a replacement pump with them and changed it, reassembled everything and checked everything was OK before leaving. I was very happy. Thank you.
2 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We're delighted to hear that an engineer was arranged promptly and kept you informed ahead of the visit. It's great to know they took the time to investigate the fault thoroughly, identify the underlying cause, and complete the repair during the same appointment. We're pleased everything is now working as it should!
Amy
Here To Help Team
Excellent service
Engineer arrived on time, completed repair and replacement of cistern components. Toilet now working fine.
We have had cover from HomeServe Uk for many years and on the few occasions we have used the service they have been excellent.
4 July 2026
Reply from HomeServe UK
We're so pleased to hear that our engineer arrived on time and efficiently completed the repair and replacement of your cistern components. It's wonderful to know your toilet is now working fine and that you've consistently had excellent service from us over the years.
Alex
Here To Help Team
Personality matches professionalism
The engineer worked efficiently and cleanly while being socially polite, A short visit that was over in minutes,
1 July 2026
Reply from HomeServe UK
We’re really pleased to hear that the engineer delivered such a professional and efficient service, while also being polite and respectful throughout the visit. It’s great to know everything was completed quickly and left clean and tidy.
Providing a smooth, high-quality experience like this is exactly what we aim for, so your comments are very much appreciated.
Alex
Here To Help Team
The staff was kind helpful also patient…
The staff was kind helpful also patient explained everything in detail especially Jerry7-7-26
7 July 2026
Reply from HomeServe UK
We’re really pleased to hear that you found our team to be kind, helpful and patient, and that everything was clearly explained to you. It’s great to know you felt well supported throughout your experience, as clear communication is something we always strive for.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to share your experience. It's great to know that you received a swift response and that our team’s knowledge and professionalism gave you confidence in the service provided!
Amy
Here To Help Team
Very good experience
Very good experience. Very efficient, very pleasant worker who explained everything as he went along. Would highly recommend him.
13 July 2026
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that you had such a positive experience. It's great to know the engineer provided a professional and efficient service while keeping you informed throughout the visit. We really appreciate your recommendation!
Amy
Here To Help Team
Both plumbers have quickly identified…
Both plumbers have quickly identified the issue and fixed it with ease and efficiency.
8 July 2026
Reply from HomeServe UK
Thanks for your feedback. It's great to know that our team worked effectively to identify the issue and get everything sorted without delay. We appreciate your kind comments!
Amy
Here To Help Team
The problem was quickly fixed
The problem was quickly fixed by a Homeserve chap with 20 years experience - just what the job needed!
1 July 2026
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that the issue was resolved quickly and that the engineer's extensive experience helped deliver the right solution. We appreciate your kind feedback!
Amy
Here To Help Team
Reply from HomeServe UK
We're pleased to hear that the visit was well organised and that our engineer made a positive impression. Thank you for your feedback and for choosing HomeServe!
Amy
Here To Help Team
Phoned as said before arriving
Phoned as said before arriving, efficient, polite, cleaned up.
2 July 2026
Reply from HomeServe UK
Hi Jacqueline, thank you for taking the time to share your feedback. We're delighted that the visit was handled smoothly, with clear communication, a professional approach, and care taken to leave your home neat and tidy!
Amy
Here To Help Team
Reply from HomeServe UK
Thanks for your feedback. It's great to know our team was able to respond swiftly when you needed assistance and get everything sorted for you!
Amy
Here To Help Team
Easy online booking system
Easy online booking system. Can choose your day of repair. Don't have to wait long for a slot.
Service excellent with friendly, knowledgeable staff.
22 June 2026
Reply from HomeServe UK
We're glad to hear everything went smoothly, from arranging the visit to having the repair completed. It's great to know our colleagues were able to deliver the high standard of service we aim for. Thank you for your review!
Amy
Here To Help Team
on time between the times given
on time between the times given
got on with the service
told me everythink was working fine very friendly and helpful
29 June 2026
Reply from HomeServe UK
Thank you for sharing your experience. It's great to hear the engineer provided a welcoming and professional service, completed the necessary checks, and kept you informed along the way!
Amy
Here To Help Team
Engineer was punctual
Engineer was punctual, explained his role and carried out the boiler service thoroughly.
1 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave this review, Roger. It's great to hear that your engineer arrived as expected, clearly explained the work being carried out, and completed your boiler service to a high standard. We appreciate your feedback!
Amy
Here To Help Team
The engineer came
The engineer came, pulled out my intergrated washing machine, marked all the floor, chipped my quartz worktop (no apology!)then pushed it back did not realign the door so it was not flush, he did not check the repair , I ask him to came back and put the machine back properly to which he replied he did not have time and these things happen. . When I went to use it, no water was going to the machine, engineer was rude and very unhelpful.
However the engineer that returned was the total opposite he explained the previous engineer had just pushed the machine back and kinked all the hose, he put this right and re aligned my units to how they were originally before the first engineer arrived.
29 June 2026
Reply from HomeServe UK
We’re very sorry to hear about your initial experience, particularly the lack of care taken in your home and how this was handled. This isn’t the standard we aim to deliver, and we understand how frustrating this must have been. Your comments regarding the damage, communication and the issue not being resolved on the first visit are taken very seriously.
That said, we’re pleased to hear that the returning engineer provided a much better experience, taking the time to explain what had happened, correct the issue and restore everything properly. This is much more in line with the level of service we expect our customers to receive. We would really like the opportunity to look into this further, I have raised and escalated a complaint. Once the investigation has been completed our team will contact you to discuss this further.
Alex
Here To Help Team
Useless and unhelpful
We wanted to fix a loose kitchen tab. The engineer came three times and he could not fix the issue. We wanted to fix a leaky toilet. The leaking is fixed but when you flush the water continues running.
27 June 2026
Reply from HomeServe UK
Thank you for your feedback. We are very sorry to hear about the difficulties you experienced with both your kitchen tap and the toilet repair. It's certainly frustrating when issues are not fully resolved, especially after multiple visits. I have raised a callback request with our existing claims team, they will contact you to discuss this matter further.
Alex
Here To Help Team
Reply from HomeServe UK
We're so pleased to hear that you found our service helpful and that we were able to assist you in a timely manner. Thank you for your feedback.
Alex
Here To Help Team
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