What started out as a leak from a tank in the attic, which was very quickly temporarily fixed as awaiting new tank, turned into much more. Found to have asbestos, so had to halt the refit. Once it wa... See more
Company replied
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Review summary
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I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still c... See more
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I was left without electricity after British Gas changed my smart meter. I had to get an electrician to change the cables from the new meter to my fusebox. I’m 73 and live on my own and had a freezer... See more
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The tap in our bathroom fell apart and so I went on line and to my surprise there was a slot available the same evening. Within half an hour your engineer was in tou... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
185K reviews
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Reply from HomeServe UK
We're so pleased to hear that you found joining us to be straight forward and easy to do. Thank you for your wonderful feedback Rob!
Ashley
Here To Help Team
Appointment cancelled with about 2…
Appointment cancelled with about 2 hours notice on the day. Not impressed.
7 July 2026
Reply from HomeServe UK
Thank you for your feedback.
We're sorry to hear that your appointment was cancelled with only a couple of hours notice, especially when you've set aside time and made arrangements for an engineer visit.
Unfortunately, on this occasion, an unexpected delay meant we were unable to attend as scheduled. While we do our best to keep appointments, we appreciate that short-notice cancellations can cause an inconvenience
Please accept our sincere apologies for the disruption caused. Your comments have been shared with the relevant team as we always wish customers to feel they can rely on the service we offer.
If you do require any further assistance, please feel free to contact us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
The engineer didn’t turn up on the day…
The engineer didn’t turn up on the day of the service. Had to chase up the reason. He was rebooked for the following day and on the email it says engineer will ring when he’s in his way. I didn’t receive any call and the driver seemed unaware of this
29 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience and understand how frustrating it can be if your engineer has been delayed.
We aim to keep our customers updated at all times, especially if there are delays, so it is disappointing to hear that you had to chase for information and did not receive the expected call ahead of the visit. We appreciate that this was your first time using the service, and this is not the standard we want to set.
Your comments have been noted. If you would like us to look into this further, please contact us at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Swift booking date
Swift booking date
Efficient fault diagnosis
Immediate repair to solve problem
1 July 2026
Reply from HomeServe UK
We're delighted to hear that you experienced a prompt booking process, efficient fault diagnosis, and immediate repair. Thank you for your positive feedback!
Ashley
Here To Help Team
Problem toilet…
The engineer came early so no hanging around. He was very pleasant and efficient - soon had our problem sorted
1 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review! It's great to know the engineer was friendly, professional and efficient, and that they were able to get the issue resolved quickly for you!
Amy
Here To Help Team
Very straight process to join Home…
Very straight process to join Home serve and everything thoroughly explained.
14 July 2026
Reply from HomeServe UK
We're delighted to hear that joining HomeServe was a straightforward experience and that everything was explained clearly along the way!
We appreciate your feedback and thank you for choosing HomeServe.
Amy
Here To help Team
Efficient
Very good service , from the initial phone call telling the problem. To the end result , engineer very good and very efficient and polite.
5 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review.
We're delighted to hear you received such a positive experience from start to finish. It's great to know that the process was smooth from your initial call through to the completion of the work!
Amy
Here To Help Team
The engineer was very good
The engineer was very good
And fixed the boiler for me
Quickly & efficiently
30 June 2026
Reply from HomeServe UK
We are so pleased to hear that our engineer was able to fix your boiler quickly and efficiently. Thank you for sharing your positive experience with us.
Ashley
Here To Help Team
Was happy with the service provided
Was happy with the service provided, did take 3 people to fix the issue but despite that they were very professional, worked cleanly, everything was put back where it was.
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review.
We're delighted to hear that, despite the issue requiring multiple visits, you were happy with the service provided. It's great to know our engineers were professional throughout, worked tidily, and took care to leave everything as they found it once the job was complete!
Amy
Here To Help Team
Engineer kept us updated with his…
Engineer kept us updated with his arrival time. Arrived at the end of allocated time 12 to 6 pm but still on time. He was able to complete the work quickly
25 June 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review.
We're pleased to hear that your engineer kept you informed of their arrival time and that the appointment went smoothly. It's great to know the work was completed quickly and efficiently once they arrived.
Amy
Here To Help Team
I have had to click one star and that…
I have had to click one star and that is far more than they deserve rubbish company
15 July 2026
Reply from HomeServe UK
Hi Lynn,
We're sorry to see you're unhappy with your experience. This is certainly not how we wish our customers to feel. Having reviewed the visit, our engineer identified that remedial work is required and therefore this is pending another engineer appointment for the boiler service to be completed.
Our records also show that we attempted to contact you to explain the findings of your recent Boiler Service and discuss the available options but were unable to get through.
We appreciate that this outcome may be disappointing and would welcome the opportunity to discuss the matter further. Please contact us on 0330 0247 999 or via heretohelpteam@homeserve.co.uk and we will be happy to help.
Amy
Here To Help Team
Great experience all round very polite…
Great experience all round very polite plumber job well done
4 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a great experience and that our plumber was polite and did an excellent job.
Ashley
Here To Help Team
Excellent workmanship throughout.
Excellent workmanship throughout.
Would definitely recommend this service.
9 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We're delighted to hear that you were pleased with the quality of our work and would recommend our service, we appreciate the excellent rating Kenneth!
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that arranging everything was easy and that we could quickly resolve the issue for you. Thank you for your brilliant feedback!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your review with us. It's great to know you were pleased with your claims experience with us.
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that our engineer was efficient and polite during their visit. It's great to know that further works were arranged to your satisfaction.
Ashley
Here To Help Team
The plumber from Newport was very…
The plumber from Newport was very efficient and helpful and left the site neat and tidy.
9 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that our plumber was efficient and helpful, and left everything neat and tidy.
Ashley
Here To Help Team
Very happy long time customer!
We have had HomeServe UK to cover our inside plumbing for years and I’ll be honest, we rarely use our coverage, but when we need it it’s been priceless and I am so happy to have it in place! The booking process is simple and we were able to get someone out the next day (we booked later in the day).
The gentleman who came to help with this issue was the same very knowledgeable plumber who had helped us the one other time we called. He was able to find a solution to the issue in a very timely manner and was friendly and knowledgeable. I’ve recommended HomeServe UK to friends due to the wonderful service and I am now considering widening our coverage to other services they offer.
4 July 2026
Reply from HomeServe UK
Thank you for sharing your positive experience. We are delighted to hear that our booking process was simple and that we were able to arrange an appointment so quickly.
It's wonderful to know that the plumber provided excellent, knowledgeable, and friendly service, resolving the issue efficiently. We appreciate you recommending us and considering expanding your coverage.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your review with us. It's great to see you were pleased with your claims experience and you found our engineer to be professional.
Ashley
Here To Help Team
He was polite tidy and new his job .
6 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, David. We are so pleased to hear that our team member was polite and professional, and that you were happy with the service provided.
Ashley
Here To Help Team
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