I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
Company replied
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Review summary
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On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
Company replied
Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
185K reviews
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Reply from HomeServe UK
Thank you for taking the time to share your feedback, Deborah. We're delighted to hear that our service was helpful and thorough.
Ashley
Here To Help Team
excellent repair very friendly…
excellent repair very friendly engineer would highly recommend
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the repair and found our engineer to be very friendly. It's wonderful to know you would highly recommend us, thanks Steve.
Ashley
Here To Help Team
The dual swivel tap was dripping badly
The dual swivel tap was dripping badly. The engineer changed the two valves for the hot and cold taps having cleaned the connector. He worked quickly and made no mess and the tap has been fine since. He also while here checked the bathroom taps and shower. From my point of view, a good visit. Thank you.
11 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience. We are delighted to hear that our engineer efficiently resolved the dripping tap and also took the initiative to check your other bathroom fixtures. It's great to know you had a good visit.
Ashley
Here To Help Team
Quick booking experience but engineers clearly overbooked
Really helpful booking experience and engineer that visited was also very efficient and helpful, doing a great job in conducting repair. Only issue was engineer was obviously overbooked on first day he was due to attend and didn’t have time to effect repair after I’d waited in all day at my fathers house having taken day off work. Engineer was really helpful and visited next day again but the inconvenience of it lasting over 2 days at my expense has resulted in a lower rating
2 July 2026
Reply from HomeServe UK
Thank you for sharing your feedback. We're pleased to hear that the booking experience was helpful and that our engineer was efficient and did a great job with the repair. We sincerely apologize for the inconvenience caused by the engineer being delayed. We understand how frustrating this must have been. If you do need any further assistance with this please reach out to us at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
The engineer was very kind and…
The engineer was very kind and professional and took his time to fix the problem.
8 July 2026
Reply from HomeServe UK
We're so pleased to hear that our engineer was both kind and professional, and took the necessary time to resolve your problem effectively. It's great to know you had such a positive experience.
Ashley
Here To Help Team
bathroom tap
The tap in our bathroom fell apart and so I went on line and to my surprise there was a slot available the same evening. Within half an hour your engineer was in touch and had it fixed quickly although it was a difficult job. H e was a very friendly and efficient person which made the experience very acceptable
10 July 2026
Reply from HomeServe UK
We're so pleased to hear that we were able to arrange a same-day appointment for you and that our engineer was in touch so quickly. It's wonderful to know that despite the difficulty of the job, it was fixed efficiently and that you found our engineer to be friendly and efficient.
Ashley
Here To Help Team
Prompt, efficient and friendly
The response to my request was prompt. The appointment (with A.Ling) was precise and they arrived when they said. The problem was checked, but it had resolved itself. Throughout explanations were clear and given in a friendly manner.
22 June 2026
Reply from HomeServe UK
We are delighted to hear that our response to your claim was prompt and that the appointment was precise. It's great to know that the explanations were clear and delivered in a friendly manner. Thank you for sharing your positive experience with us.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so pleased to hear that our engineer was professional, pleasant, and efficient during their visit. We always strive to provide excellent service.
Ashley
Here To Help Team
Boiler Service
The engineer was very polite. He found afault with the boiler and wrote down instructions as to how I should proceed, which was to contact Homeserve.
Contacting Homeserve is not easy as you are greeted by a robot and as a veteran of 93 years of age I don't speak Robotage. As it happens there was misunderstanding and the engineer was sent again on a wild goose chase.
Following instructions I contacted the boiler manufacturer they have humans answering their phones.
6 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us.
We are pleased to hear that the engineer was polite, identified the issue with your boiler and provided clear guidance on the next steps. We agree that this level of professionalism and communication is important and we will ensure your positive feedback is shared.
We are sorry to learn that contacting us afterwards proved difficult for you. While our claims line is available 24 hours a day with advisers on hand to assist, we appreciate that automated systems do not always suit everyone.
Your comments are important to us, thank you for sharing this with us.
Ashley
Here To Help Team
Fast response
Fast response, easy to book, thorough checking of the problem, friendly and reassuring.
4/5 stars as it would be so useful to have a smaller appointment window , mine was 12pm-6pm, but understand this us difficult to do!
22 June 2026
Reply from HomeServe UK
Thank you for your positive feedback. We're pleased to hear about the fast response, easy booking, thorough checking, and friendly service.
Ashley
Here To Help Team
Excellent service professional people…
Excellent service professional people and curtious
3 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service excellent, and our team professional and courteous. We always strive to provide a high standard of service.
Ashley
Here To Help Team
Top service given by all their…
Top service given by all their personnel from office to the actual skilled workforce that attend to complete given jobs
I applaud them.
1 June 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you received top service from all our personnel, from the office to our skilled workforce. We appreciate the excellent rating!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We're delighted to hear that our engineer was friendly and called ahead. It's great to know that you were pleased with the work carried out.
Ashley
Here To Help Team
The guy who did the job was very…
The guy who did the job was very professional and the job was done very good and clean as well
17 July 2026
Reply from HomeServe UK
We're delighted to hear that you found our engineer to be very professional and that the job was completed to such a high standard, leaving everything clean and tidy. It's wonderful to know you had such a positive experience.
Ashley
Here To Help Team
Well done Homeserve.
Well done Homeserve.
Had my old immersion heater removed and a new more efficient heater installed on 15th July. The plumber who came was very helpful and removed the old heater without any mess. Job well done, Thank you Homeserve.
17 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience. We're delighted to hear that the installation of your new, more efficient immersion heater was carried out so smoothly and without any mess.
Ashley
Here To Help Team
Five stars
The plumber phoned to tell me he was on the way and was most pleasant and efficient when he came.
I have no hesitation in giving the service 5 stars.
17 July 2026
Reply from HomeServe UK
Thank you for your fantastic 5-star review! We're so pleased to hear that our plumber kept you informed of their arrival and provided such a pleasant and efficient service.
Ashley
Here To Help Team
The engineer arrived on time he was…
The engineer arrived on time he was friendly courteous & professional serviced the boiler & returned two days later to fit a new front panel fabulous 👍
24 June 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer was punctual, friendly, courteous, and professional. It's great to know the boiler service and panel fitting were completed to your satisfaction.
Ashley
Here To Help Team
I don’t usually take out insurance on…
I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still couldn’t reach blockage . Phoned homeserve, Michael came out promptly and gave pipes around house a thorough flush with high pressure jet and voila !! Success. Thanks Michael from Homeserve .
10 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that taking out insurance with us proved to be a great decision when you encountered a blocked sewer. It's wonderful to know that our engineer was able to promptly resolve the issue.
Ashley
Here To Help Team
Quick service and job completion in in…
Quick service and job completion in in short time
17 July 2026
Reply from HomeServe UK
We're so pleased to hear that you experienced a prompt service. Thank you for your wonderful feedback, Steve.
Ashley
Here To Help Team
Replace kitchen taps
2 July 2026
Reply from HomeServe UK
Thank you for sharing your review with us. We're really pleased to see you had a great experience during your claim.
Ashley
Here To Help Team
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