Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Reviews shaping this summary
Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181K reviews
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We were the last visit of the morning
We were the last visit of the morning, so it seemed a long wait. But the problem was remedied.
22 May 2026
Reply from HomeServe UK
We appreciate your patience while waiting for the visit, as we understand that being the last appointment of the morning can feel like a delay. It’s good to know, however, that the issue was resolved once the engineer attended. Your comments are helpful and allow us to reflect on how we manage appointment times alongside delivering a reliable repair service.
Alex
Here To Help Team
A friendly and efficient service.
The man arrived at the right time and was helpful, answering queries in a friendly manner.
15 May 2026
Reply from HomeServe UK
We're so pleased to hear our engineer arrived on time and was helpful, answering your questions in a friendly manner. Thanks for sharing this Jill!
Ashley
Here To Help Team
Quick callout
Quick callout, repair completed very quickly and with no fuss. Very helpful repair man.
3 June 2026
Reply from HomeServe UK
We're delighted to hear about the prompt response and efficient repair. We appreciate your kind words about our engineer.
Ashley
Here To Help Team
Very easy to arrange visit
Very easy to arrange visit. Friendly, professional and efficient plumber. Would definitely recommend.
20 May 2026
Reply from HomeServe UK
It’s great to hear that arranging the appointment was straightforward and that the engineer delivered a friendly, professional and efficient service. Making the whole process easy and stress free is exactly what we aim for, so it’s lovely to know this was your experience.
Alex
Here To Help Team
The process of putting in a claim was very straightforward
The process of putting in a claim was very simple. The Homeserve engineer came out as arranged and he fixed the problem. He was very polite and helpful.
19 May 2026
Reply from HomeServe UK
It’s great to hear that you found the claims process simple and easy to follow. We’re also pleased the engineer attended as arranged and was able to resolve the issue while being polite and helpful throughout the visit.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your positive feedback with us. It's great to see you were pleased with your claims experience.
Ashley
Here To Help Team
engineer was arranged within time
engineer was arranged within time. very polite and helping engineer. could not finish job on the day because he had to order some part so rearrange the date and fix it very efficiently .
22 May 2026
Reply from HomeServe UK
Thank you for your feedback. We are pleased to hear our engineer was polite and helpful, and efficiently resolved the issue once the part arrived.
Ashley
Here To Help Team
Draining slowly but engineer sorted it…
Draining slowly but engineer sorted it out. Had to come back as didn’t have jet strong enough but he arranged the return for us. Good service
20 May 2026
Reply from HomeServe UK
We're glad our engineer could resolve the issue for you and appreciate your patience during the process. Thank you for your positive feedback!
Ashley
Here To Help Team
Repair was great
lad that came to do the repair was great, job was done quickly and to a high standard
5 May 2026
Reply from HomeServe UK
We're so pleased to hear our engineer provided a great service, completing the job quickly and to a high standard. Thanks for the excellent rating Steve!
Ashley
Here To Help Team
Reliable Service Provider…
I was happy with the plumber who attended my house to fix a leaking toilet. He was very professional and fixed the problem. I am happy with the plumber that Homeserve appointed to fix my leaking toilet. Homeserve are a reliable service provider.
3 June 2026
Reply from HomeServe UK
We are delighted to hear you were happy with the professional service provided to fix your leaking toilet. It's great to know we could resolve the issue effectively and that you found our service reliable. Thank you for sharing your positive feedback.
Ashley
Here To Help Team
Efficient,prompt and helpful
24 May 2026
Reply from HomeServe UK
We appreciate your positive feedback and are glad you had a great experience with us Stephen!
Ashley
Here To Help Team
Very good great ladd
3 June 2026
Reply from HomeServe UK
Thanks for the positive comments about the engineer who attended.
Alex
Here To Help Team
Friendly efficient service.
I was really happy with the service.plumber was great hecfixed the problem without.I would highly recommend this Hime serve to friends and family .
29 May 2026
Reply from HomeServe UK
We're so pleased to hear you were happy with our service and that the problem was swiftly resolved. Thank you for your kind recommendation Alison!
Ashley
Here To Help Team
Callum went above and beyond to resolve…
I needed some minor maintenance done on our bathroom and kitchen. The customer service and the booking process was easy and the technician, Callum, went above and beyond to resolve our issues.I highly recommend Homeserve.
29 May 2026
Reply from HomeServe UK
It’s great to hear that everything from the booking process to the completed work in your bathroom and kitchen went smoothly. We’re especially pleased to know the engineer went the extra mile to get everything sorted, as that level of care really makes a difference.
Alex
Here To Help Team
Brilliant job
All of the plumbers that came to our house were lovely, respectful and kept us informed of what was going on at all times. They did a brilliant job very impressed.
22 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, Debbie.
We are delighted to hear that our engineers made such a positive impression, keeping you informed throughout and treating your home with respect. It is great to know that you were impressed with the work carried out.
We really appreciate you highlighting your experience, it means a lot to us.
Ashley
Here To Help Team
Prompt service and a quick call out
3 June 2026
Reply from HomeServe UK
It’s great to hear that you experienced such a prompt response and that the call out was arranged so quickly. Providing timely support when it’s needed most is something we always aim to deliver.
Alex
Here To Help Team
Reply from HomeServe UK
It’s great to see that you found the service efficient and that the customer support met your expectations. Delivering a smooth and helpful experience is what we aim for, so it’s encouraging to know this came through.
Alex
Here To Help Team
Fast quick response to repairs and work…
Fast quick response to repairs and work completed with professional services
12 May 2026
Reply from HomeServe UK
It’s great to hear that you experienced such a quick response and that the repair was completed professionally. Delivering a prompt and reliable service is something we continuously strive for, so it’s wonderful to know this came across during your visit.
Alex
Here To Help Team
Easy to contact
Easy to contact, sane say service, problem with overflow on toilet ,parts replaced problem solved
19 May 2026
Reply from HomeServe UK
It’s great to hear that you found us easy to contact and that your issue was handled so quickly with a same day visit. Resolving the overflow problem efficiently, including replacing the necessary parts, is exactly what we aim to deliver.
Alex
Here To Help Team
Reply from HomeServe UK
It’s so nice to hear that the engineer made such a positive impression during the visit. A friendly and approachable manner can make all the difference, and we’re pleased this came across.
Alex
Here To Help Team
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