I am quite happy with Homeroom itself. The product I ordered though. Don't get me wrong, it's beautiful. It does what it is supposed to. But.. So I ordered an armchair and the first thing I re... See more
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See what reviewers are saying
One of my deliveries was great. While with the other I had issues with changing address of delivery. It was way too complicated and not great customer service. Website is easy to use and prices are... See more
Company replied
Superfast delivery. Ordered vitrinskåp and got it delivered in 2 days. One of the best furniture items i have at home now. Thanks for giving discount as well every now and then. Also good packing of t... See more
Quality of the furniture and it came as a discounted price.
Company details
- Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Homeroom har Skandinaviens största sortiment av möbler, utemöbler och inredning online. Skapa ett hem som reflekterar just din personlighet och stil. Hos oss hittar du allt till sovrum, vardagsrum, kök, trädgård m.m. Handla enkelt och tryggt på Homeroom.se.
Contact info
501 86, Borås, Sweden
- 033225033
- customerservice@homeroom.se
- homeroom.se
Allt för hemmet
4.2
Great
6K reviews
Asks customers to review
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Best Customer service ever.
18 February 2022
Reply from Homeroom Sverige
Hi Cacilda,
Thanks for your review!
We are so happy to hear this.
With kind regards,
Homeroom team
Reply from Homeroom Sverige
Hi Dariush,
Thanks for your review!
We apologize that your order was delivered late, of course you do not have to pay for the shipping cost. We have now refunded you to the card on which the purchase was made.
With kind regards,
Homeroom team
The quality of the product is not as…
The quality of the product is not as good as from the picture.
16 February 2022
Reply from Homeroom Sverige
Hi Bonbong,
Thanks for your review!
Very sad to hear, you are welcome to contact our customer service if we can help you further.
With kind regards,
Homeroom team
Spammer med mejl
10 February 2022
Reply from Homeroom Sverige
Hej Axel,
Tack för din recension!
Om du inte vill ha fler utskick får du gärna kontakta vår kundservice så tar vi bort det för dig.
Med vänlig hälsning,
Homeroom teamet
Emilia is very supportive and gave me a…
Emilia is very supportive and gave me a quick answer. :)
9 February 2022
Reply from Homeroom Sverige
Hello,
Thank you for your nice review!
So fun to see that you got the help you needed.
Sincerely,
Homeroom team
Our order arrived 2-3 weeks later than…
Our order arrived 2-3 weeks later than promised during order (which was already 3-4 weeks waiting).
When it finally arrived it was difficult to put together despite saying it would take one person 1.5 hours (impossible!)
9 February 2022
Reply from Homeroom Sverige
Hello,
Thanks for your review!
We are sorry that we could not keep the estimated delivery time for the item you ordered and that it was difficult to assemble. We hope that you have now assembled the furniture and are satisfied with your purchase.
Sincerely,
Homeroom team
Ordered a coffee table been 4 weeks
Ordered a coffee table been 4 weeks, still has not arrived, it seemed like it was arriving but then they prompted to rebook the delivery, and this rebooking delivery happened twice. Now I am just hoping we will get the table soon this third time.
5 February 2022
Reply from Homeroom Sverige
Hello,
Thanks for your review!
We are sorry that the delivery was a hassle. We hope that the table will arrive soon.
Sincerely,
Homeroom team
Delivery took too long
Delivery took too long! I understand there are supply chain issues around the world, but HomeRoom could update the clients in the status of the orders, particularly if there are delays in shipments. I ordered 2 products 1 month ago, and I am still waiting on delivery status on the second item.
Customer Service could be improved!
31 January 2022
Reply from Homeroom Sverige
Hi Gabriela,
Thanks for your review!
We apologize for the late delivery time, of course we are responsible for the shipping cost.
We can see that your order has now been sent and is on its way to you, as soon as you receive the item home, you can contact our customer service and we will refund you for the shipping cost.
Sincerely,
Homeroom team
Extreme delay.
Extreme delay.
The fixing design for the softbord that I bought was not good. It slants left and right. (And I am pretty sure I have done it right).
Positive: Good design, good color choices and verity in designs.
31 January 2022
Reply from Homeroom Sverige
Hi Arun,
Thanks for your review!
We are so happy that you are shopping from us. You are welcome to contact our customer service for further assistance.
Sincerely,
Homeroom team
Very bad service its been a month after…
Very bad service its been a month after paying still waiting for delivery on top of that there are no updates despite sending multiple reminders
27 January 2022
Reply from Homeroom Sverige
Hello Rajesh,
Thanks for your review!
The products you ordered have now left our warehouse, we apologize for the delay. You will be notified by the carrier when they are ready for delivery.
Sincerely,
Homeroom team
Shipping cost is very expensive as…
Shipping cost is very expensive as compared to the competitors
19 January 2022
Reply from Homeroom Sverige
Hi Thi,
Thanks for your review!
Sad to hear that you are dissatisfied with the shipping cost. The shipping fee is based on each item's individual weight. The fee covers picking, packaging, shipping documents and receipt. You can read more about this on our general terms and conditions if you click on the link below.
https://www.homeroom.se/page/customer-service/terms
Sincerely,
Homeroom team
Slow delivery and a lot of email spams.
17 January 2022
Reply from Homeroom Sverige
Hello,
Thanks for your review!
The estimated delivery time varies because the goods are sent from different warehouses, if we can help you in any way, you are welcome to contact our customer service.
Sincerely,
Homeroom team
Reply from Homeroom Sverige
Hello Anders,
Thanks for your review!
If you do not want to receive emails anymore, you can contact our customer service and we will help you remove it.
Sincerely,
Homeroom team
We loved all the products
4 January 2022
Reply from Homeroom Sverige
Hello,
Thanks for your review!
We're really glad to hear that.
Sincerely,
Homeroom team
Bought the Lupin TV bench
Bought the Lupin TV bench. It looks very good but the build quality on many parts were bad in several aspects, painting loss, threads, fitting between parts etc, and the assembly instruction is really bad as well, a lot of missing details to get it right, thank god I’m an engineer to figure things out.
30 December 2021
Reply from Homeroom Sverige
Hi Josef,
Thanks for your review!
We are so grateful that you choose to order from us and we apologize for this. Of course we want to help you further and you are warmly welcome to contact our customer service for further help.
Sincerely,
Homeroom team
This company is a joke
This company is a joke! The delivery took too long time. Impossible to assembly the furniture. Nobody answers the phone when you call the company.
I should have read the reviews before ordering the TV bench.
22 December 2021
Unprompted review
Reply from Homeroom Sverige
Hello Kim,
Thanks for your review!
We are sorry that you had to wait a long time for your delivery and that it was difficult to assemble the product. If you have not reached us by phone, feel free to send us an email via our website.
We at Homeroom wish you a Merry Christmas!
Reply from Homeroom Sverige
Hi Inna,
Thanks for your review!
So wonderful that you got the product home and that everything looks good.
Sincerely,
Homeroom team
Two out two orders
We have had some pretty bad luck with our orders from Home-Room; the first was a refurbished lamp where some critical parts of the fixture were missing, and the second package from them was a headboard for the bed that had the strong smell of mildew. Sadly neither package included a return slip, and it took over a week for the customer service department to send an e-mail with a return slip.
14 December 2021
Unprompted review
Reply from Homeroom Sverige
Hi Johan,
Thanks for your review!
We apologize so much for receiving defective goods from us. Hope it has been resolved, otherwise you are warmly welcome to contact our customer service so that we can help you further.
Sincerely,
Homeroom team
Really disappointing experience and terrible customer handling
Really disappointing experience and terrible handling of the customer. 5 weeks after purchase still not a single word where is the item and when the delivery should happen, even though it says 2-3 weeks. Tried to call customer service 2 days in a row, and no one is answering. Really unprofessional way of doing business. Definitely asking to get refunded.
6 December 2021
Unprompted review
Reply from Homeroom Sverige
Hi Igor,
Thanks for your review!
We apologize for not being able to deliver your order within the promised delivery time. If you do not reach us by phone, you can send us an email via our website.
With kind regards,
Homeroom team
Reply from Homeroom Sverige
Hej Irina,
Tack för din recension!
Vad kul att du tycker om servicen du fått.
Med vänlig hälsning,
Homeroom teamet
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