Very easy to understand. All information was available and clear. Options for add-ons were clear and precise as to cost per month and the annual total. The total breakdown of inclusions/exclusions of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely helpful customer service member, Amanda, sorted a new policy quickly even though my needs were not completely standard. She called me back when she had ironed out all wrinkles. Only grumb... See more
Company replied
I am a pensioner, and recently took out a home contents policy with Homeprotect. I found it necessary to phone them with a problem. I was put through to a real person, with minimal delay, and she solv... See more
Great service from Wanga the call advisor. He helped me through the quotation to a successful conclusion, and to a very good price. Much better than my original insurance !! Also insured by expensive... See more
Company replied
Company details
About Homeprotect
Written by the company
We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.
Specialist home insurance for a wide range of circumstances
We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We cover listed, non-standard construction, second and holiday homes, homes rented on airbnb, customers with lodgers, landlords, customers with past convictions or financial difficulties, larger homes with more than 6 bedrooms, childminders and many more!
Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.
Get your home insurance quote now
Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, included in your policy as standard.
Speak to our call centre team if you have questions
We understand that you are bound to have some questions, especially if your property or the way you use the property is classed as a bit unusual. Please call our team, we’re here to help. We're available on the phones until 8pm on weekdays and on Saturday mornings.
5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.
24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.
What we don’t cover
We also think it’s important to be clear on.
Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet
To find out more, please visit: www.homeprotect.co.uk
Contact info
CI Tower, KT3 4HG, New Malden, United Kingdom
- 0330 660 1000
- marketing@homeprotect.co.uk
- homeprotect.co.uk
4.5
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Continuing with Home Protect has been a…
Continuing with Home Protect has been a sound decision. The process was easy to follow and the cost fair. Although I have not needed to make a claim I have confidence in the support and help available.
26 June 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Read Before Buying
Having been with HomeProtect for 10 years I needed to make a claim for escape of water. The pressurised cylinder blew, flooding our kitchen from above. This was the 19th January.
We are nearly in week 25, I have had to employ an independent loss adjustor as HomeProtect were messing us around.
We are still no closure to a resolve, no cooker, hob or fridge.
The reviews on here are all about the process of taking thr policy and how delightful they are.
Wait until you need to claim.
Dishonest, deceitful and problematic from the outset. Avoid at all costs.
9 July 2026
Unprompted review
Reply from Homeprotect
I’m sorry to hear about your experience, Oliver. This is not the level of service we aim to provide. Please respond to the request for further information so we can escalate the matter and resolve it as quickly as possible. Thanks, The Homeprotect Team.
Household insurance
Used Confused.com, very easy steps, would definitely recommend!
9 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Mandy! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Very straightforward
Very straightforward "chat". Everything covered easily.
9 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Anne! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
You offered almost everything i needed…
You offered almost everything i needed at an affordable price.
1 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Jenny! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Easy process
9 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Mr Adams! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
A great company
Competetive price, polite knowledgable agents and a wait of under a minute to talk to someone = Me, a very happy customer renewing my insurance with Home protect for another year.
9 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Ian! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Great service and easy to use website - Renewed again!
Great service and easy to use website. A very competitive price. We just renewed again this year.
9 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Miguel! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Great service from Wanga the call…
Great service from Wanga the call advisor.
He helped me through the quotation to a successful conclusion, and to a very good price. Much better than my original insurance !! Also insured by expensive cycle! Very good service overall 👍👍👍
9 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Ian! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Reply from Homeprotect
That's what we like to hear, Rachel! Thank you for your 5 Star review. The Homeprotect Team.
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Quite quick
Quite quick - although I’m not totally there yet with not speaking to someone
9 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Very straight forward and easy to…
Very straight forward and easy to complete details online
9 July 2026
Unprompted review
Reply from Homeprotect
That's what we like to hear, Mrs Sarah! Thank you for your 5 Star review. The Homeprotect Team.
Easy to contact and pragmatic approach
Easy to contact and very pragmatic approach to home cover when away from home for 28+ days.
9 December 2025
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Mr Smith! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Very easy to understand
Very easy to understand. All information was available and clear. Options for add-ons were clear and precise as to cost per month and the annual total. The total breakdown of inclusions/exclusions of the different levels of cover, being set out side by side for comparison make choosing the best cover for our needs so much easier. The total price to pay is easily updated so you can see immediately what it will cost. Superb value fir the cover.
8 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Kathryn! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Entle was very helpful
Entle was very helpful, knowledgeable, kind and compassionate, thank you.
8 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Matthew! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Easy to use quote calculator
Easy to use quote calculator. Clear description of what and what's not covered.
8 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, John! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Quote easy to complete and price very…
Quote easy to complete and price very competitive
8 July 2026
Unprompted review
Reply from Homeprotect
That's what we like to hear, Kenneth! Thank you for your 5 Star review. The Homeprotect Team.
Good job easy set up
8 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
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