Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout... See more
Company replied
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it... See more
Company replied
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpf... See more
Company replied
4.2
Great
703 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice People and Simple answers.
Nice People and Simple answers.
They provide timely responses to problems and answered my questions. The form is straightforward to fill in!
19 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great and very prompt responses and…
Great and very prompt responses and assistance.
15 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no identifying information and we have received no response. In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
24/7 customer service will be much…
24/7 customer service will be much better as this service is more related to housing. Home is something very close thing to people. So having customer service 24/7 will gain customers satisfaction.
And customer service is too good. Sean helped me completely throughout the process.
14 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
great help recevied from Aleah
great help recevied from Aleah, she had patience and guided me with my query.
13 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was really helpful and friendly…
Caitlin was really helpful and friendly on my first interaction with the service team - Steps were simplae and easy to follow - Thank you!
9 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Prompt responses and effective advice…
Prompt responses and effective advice and assistance, both of my queries were resolved efficiently.
8 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Don't use it, please
This was an incredibly poor excuse for outward-facing customer work. I have been in a constant limbo of checking my guarantor's pay for the past 2 months and 10 days. I do not know what KPI Homeppl use, but surely they've gone past each and every one of them.
There's no feedback on provided documents, there's no chase for documents, there's no support - only endless automated emails requesting the same documents over and over again. Would never recommend the usage of this service to any other person, and am leaving an experience at 2 stars as homeppl ppl stayed just short of spitting in my face. That is, so far.
8 August 2024
Unprompted review
Reply from Homeppl
Hello,
Thank you for sending us your feedback - we are sorry to hear about your experience with us on this occasion.
I am sorry to read that there were some issues, if you do have any questions or need any clarification please feel free to reach out to me directly on support@homeppl.com FAO Katie or via live chat.
We are grateful for all feedback, both positive and negative, and of course will carefully analyse your comments to make any adjustments that could help us improve our service going forward.
Wishing you a lovely day!
Katie
Timely support and help
Homeppl staff are amazing in the help and support which they provide.
7 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Issue resolved quickly and conveniently.
2 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is very quick and helpful
Caitlin is very quick and always helpful when responding to queries of support. Thanks Caitlin !
1 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Amazing help from Sean
1 August 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Helpful service
The live chat assistant was helpful and prompt with his responses. My query has been solved.
30 July 2024
Unprompted review
Reply from Homeppl
Hi Nafisa
Thanks for your feedback - if there is anything else we can do to help please let us know!
Kind regards
Katie
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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