Home & Roost Reviews 

11,835
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and sturdiness of the products, finding them well-made for their pets and garden. Many people appreciate the efficient ordering process and the fast, reliable delivery service. Reviewers often find the items easy to assemble, leading to satisfaction with their purchases. However, some customers noted that parts were occasionally damaged during transport or arrived with manufacturing flaws like chipped panels. A few reviewers also faced assembly challenges due to misaligned or missing pre-drilled holes, requiring adjustments. Additionally, some expressed concerns about the long-term durability of certain materials or experienced minor delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items like... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality of products like... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and quick delivery,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its excellence and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,835)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious coffee and excellent service!

Delicious coffee and excellent service!

6 April 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your review, Katie! We think this one might have been meant for another business — sadly no coffee here (though we do run on plenty of it behind the scenes!).

We still appreciate you taking the time to leave a review, and if you ever do need anything for your garden wildlife or pets, we’d be more than happy to help.

Rated 5 out of 5 stars

Home and Roost - excellent seller

Easy site to navigate and find what I wanted. Easy ordering process and competitively priced.
Happy with product when it arrived.
Would definitely order from this seller again.

6 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Anne! We’re really pleased to hear you found the website easy to use and the ordering process straightforward.

It’s great to know you’re happy with the product and found it competitively priced. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great company

This is the second hutch I have had from here. Again the product and service was amazing. I'd definitely recommend and so do my bunnies.

1 April 2026
Unprompted review
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Reply from Home & Roost

Thank you for your continued support, Alison! We’re so pleased to hear you’re happy with both the product and service again — and even better that your bunnies approve too! 🐰

We really appreciate your recommendation and you taking the time to share your experience.

Rated 5 out of 5 stars
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Reply from Home & Roost

Thank you for your review, Elaine! We’re really pleased to hear it was exactly what you were looking for — that’s always great to know. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Nice bit of kit

Nice bit of kit, good value bird table

3 April 2026
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Reply from Home & Roost

Thank you for your feedback, Robert! We’re really pleased to hear you’re happy with the bird table and found it good value. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I ordered this beautiful bird house…

I ordered this beautiful bird house feeder and was very pleased with the quality of it, despatch time and the packaging. It has been quite windy since I bought it but having it close to the shed and a bit sheltered from the gusty wind it has stood well and guess what, it only took a couple of days for the birds to drop in for some me seeds. So, I’m a happy buyer and the bird are happy too. Thank you from Shirley

26 March 2026
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Reply from Home & Roost

Thank you for your lovely review, Shirley! We’re so pleased to hear you’re happy with the quality, packaging and delivery.

It’s great to know it’s holding up well in the windy weather too — and even better that the birds found it so quickly! Sounds like a perfect setup all round. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Had a bit of an issue with the roof

Had a bit of an issue with the roof, but it was immediately replaced soon as I reported.

1 April 2026
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Reply from Home & Roost

Thank you for your feedback, Dustin! We’re really pleased to hear the issue with the roof was sorted quickly for you once reported.

We appreciate you taking the time to share your experience, and we’re glad everything’s now resolved.

Rated 5 out of 5 stars

Recommended

Easy to order and very quick delivery. I was able to assemble it easy by myself. Everything lined up and instructions were easy to follow.
Good quality and very happy with the end result!

25 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Jill! We’re really pleased to hear everything was easy to order, quick to arrive, and straightforward to assemble on your own.

It’s great to know the instructions were clear and that you’re happy with the quality and end result. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great company Excellent service

I generally use Trustpilot when using a service for the first time so I hope this helps others

What a great company!
response and comms excellent , I had a query which was replied to quickly in a friendly helpful way .

Ordered my coop at a great price and was delivered within days by DPD who are equally good .

Also came with a large bag of corn as a freebie .

14 April 2026
Unprompted review
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Reply from Home & Roost

Thank you for such a thoughtful review! We’re really pleased to hear you chose us and had a great experience from start to finish.

It’s great to know the team were able to help with your query and that everything arrived quickly and smoothly. We’re glad the little extra in the box was a nice surprise too! Thanks again for taking the time to share your experience — it really does help others.

Rated 5 out of 5 stars

All around 5 star service

All around 5 star service!
From the website, calling for information and ordering to delivery time and quality of the product, I could not recommend this company enough. My cats love the new catio

31 March 2026
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Reply from Home & Roost

Thank you for your wonderful feedback, Laura! We’re so pleased to hear you had such a positive experience from start to finish — from the website and ordering through to delivery and the product itself.

It’s great to know your cats are loving their new catio too! We really appreciate your recommendation and for taking the time to share your experience.

Rated 5 out of 5 stars

Brilluantly made sturdy and quick…

Brilluantly made sturdy and quick delivery

31 March 2026
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Reply from Home & Roost

Thank you for your feedback, Cheryl! We’re really pleased to hear you’re happy with the sturdy build and that everything arrived quickly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Easy to built

Easy to built , well constructed & the birds love it . The pesky pigeons more than the rest !!!

23 March 2026
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Reply from Home & Roost

Thank you for your lovely review, Shirley! We’re really pleased to hear you found it easy to build and that you’re happy with the quality.

Sounds like it’s already proving popular — even if the pigeons are a bit too keen! Hopefully the smaller birds still get a look in. Thanks again for sharing your feedback.

Rated 5 out of 5 stars

Great customer service answered…

Great customer service answered questions
.helpfull in every way
Excellent product
.the stray cat loves it..so far its durable an waterproof an appears well made .thank u

30 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Kat! We’re so pleased to hear the team were able to help and answer your questions.

It’s great to know you’re happy with the quality and that the stray cat is already making good use of it — always a good sign! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service.

Excellent service sturdy easy to assemble great product.

23 March 2026
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Reply from Home & Roost

Thank you for your kind feedback, Vera! We’re really pleased to hear you found everything easy to assemble and that you’re happy with the sturdy build. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Sending out promptly a replacement for…

Sending out promptly a replacement for a missing part of an order and great communication.

19 March 2026
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Reply from Home & Roost

Thank you for your feedback! We’re really pleased we could quickly get the missing part sorted for you and keep you updated along the way. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Hedgehog House

Great little apartment for our nocturnal visitor….well made, great price, delivered within the time promised. A couple of bonus gifts being a feeding bowl and a bag of hedgehog food…really, what more could you want? Will certainly return when we decide what else we need. 👍🏼👏🏼👏🏼

28 March 2026
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Reply from Home & Roost

Thank you for your fantastic feedback, John! We’re so pleased to hear you’re happy with the quality, price and delivery — and that your nocturnal visitor has a cosy new spot to enjoy.

It’s great to know the extra bits were a nice surprise too! We really appreciate your kind words and look forward to helping you again when you decide on your next addition. 👍🏼

Rated 3 out of 5 stars

This is the second house I have bought…

This is the second house I have bought for my cats. Unfortunately the design has changed somewhat! There was no wooden frame around the top on the cat house lid and also they took away the hinge lid and replaced it with two little rotation clips on the under sides. The hinge lid was far easier to check if the cats were inside . There were also a few places that needed additional screws as wood had split. . Over all wasn’t made as well as well as the first house I bought 2 years ago.
However the cats love it so that’s the main thing!

28 March 2026
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Reply from Home & Roost

Thank you for your feedback, Kerry. We really appreciate you coming back to us for a second cat house.

We’re sorry to hear this one didn’t quite match the design or finish of your previous purchase, particularly with the lid changes and the areas where the wood has split — that’s certainly not ideal. Your comments are really helpful and will be passed on to the team for review.

It’s great to hear your cats are enjoying it, which is the most important thing! Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

I was very pleased with the hedgehog…

I was very pleased with the hedgehog house i purchased from you.
Also what made me purchase was it was already assembled as a senior citizen no diy skills.
Had another one like this but was a gift and lasted over 4 years so hoping i get the same out of this one. My garden hedgehog was sleeping in it after the first visit when i checked the following morning and uses it now all the time for its daily sleep.

27 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Alison! We’re so pleased to hear you’re happy with the hedgehog house, and that having it pre-assembled made things easier for you.

It’s wonderful to hear your garden hedgehog settled in so quickly — that’s always the best sign! We hope this one serves you just as well as your previous one. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Very happy with our catio

Very happy with our catio. Fast service, easy to assemble and looks nice.

27 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Camilla! We’re so pleased to hear you’re happy with your catio and that it was easy to assemble.

It’s great to know everything arrived quickly and that it looks the part too. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Kendall 4ft hutch with…

I ordered the Kendall 4ft hutch with run.
The hutch was dispatched the same day, however, the courier only delivered 1 of 2 packages the next day. This was a gift so wasn't ideal. However, James in customer services was fantastic and managed to get the courier to deliver the rest to me the very next day (a weekend). Thanks James.
Very happy with the hutch, the customer service was first rate and I would definitely recommend Home and Roost to anyone.

26 March 2026
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Reply from Home & Roost

Thank you for your detailed feedback, Dan! We’re really pleased to hear you’re happy with the hutch and that it arrived quickly overall.

We’re sorry for the hiccup with the courier, especially as it was a gift, but it’s great to hear our team were able to step in and get things sorted for you so promptly — even over the weekend.

Thanks again for your recommendation, we really appreciate you taking the time to share your experience.

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