Home & Roost Reviews 

11,835
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and sturdiness of the products, finding them well-made for their pets and garden. Many people appreciate the efficient ordering process and the fast, reliable delivery service. Reviewers often find the items easy to assemble, leading to satisfaction with their purchases. However, some customers noted that parts were occasionally damaged during transport or arrived with manufacturing flaws like chipped panels. A few reviewers also faced assembly challenges due to misaligned or missing pre-drilled holes, requiring adjustments. Additionally, some expressed concerns about the long-term durability of certain materials or experienced minor delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items like... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality of products like... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and quick delivery,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its excellence and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(11,835)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice product and customer service are superb

I purchased the starter kit, chicken coop and run, but then realised I don’t need the run. I contacted customer services to arrange a swap for another coop as it was very good for what I needed, and they sorted it very quickly. Very pleasant experience, I have purchased 3 chicken coops to install inside our large covered walk in chicken run.

26 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We’re really pleased to hear the team could quickly help sort the swap for you and that you had a smooth experience.

It’s great to know the coops are working well for your setup too — sounds like a fantastic space for your chickens! We really appreciate your support and for choosing us again.

Rated 5 out of 5 stars

Good service

I ordered a fence mounted bird table. Excellent quality and delivered the next day. Couldn’t ask for more.

25 March 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear you’re happy with the quality of the bird table and that it arrived so quickly. It’s great to know everything met your expectations — we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Purchased 6ft Chartwell Triple Rabbit…

Purchased 6ft Chartwell Triple Rabbit Hutch with ramps and 6ft Heavy Duty Rabbit Run With Burrow Portal And Tunnel System | Extra Strong Wire. Unboxing was straight forward with good instructions of how to assemble. A few pieces damaged in transportation. I contacted the customer service email and they responded quickly and sent replacement parts. Also very thoughtful to add a gift for customer in the boxes. Happy with the quality and the purchase and the excellent customer service. Thankyou Home and Roost.

13 March 2026
Unprompted review
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Reply from Home & Roost

Thank you for your detailed feedback, Paula! We’re really pleased to hear you found everything straightforward to assemble and that you’re happy with the overall quality of your hutch and run.

We’re sorry a few pieces were damaged in transit, but glad our team could get replacements out to you quickly. It’s lovely to hear the little extra in the box was appreciated too! Thanks again for taking the time to share your experience — it really means a lot.

Rated 5 out of 5 stars

Great service & quick delivery.

Great service & quick delivery.
2 hutches & a guinea pig run from Home & Roost all very good quality

8 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Jackie! We’re so pleased to hear you’ve been happy with the hutches and guinea pig run, and that everything arrived quickly.

It’s great to know the quality has been consistent across your purchases — we really appreciate your support!

Rated 5 out of 5 stars

Sturdy

Sturdy ! And full of quality , stray cat never comes out of it !! 🥰🥰🥰🥰 highly recommended ! ❤️

25 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Julie! We’re so pleased to hear you’re happy with the quality — and even better that your stray cat has made it their cosy new home! 

We really appreciate the recommendation, thank you for taking the time to share your experience. ❤️

Rated 5 out of 5 stars

Excellent service and lovely product

Excellent service and lovely product, it just wasn’t quite right for our requirements but the return and refund was seamless. Would highly recommend this company.

24 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Jo! We’re really pleased to hear you were happy with the service and the product, even if it wasn’t quite the right fit in the end.

It’s great to know the return and refund process was smooth for you. We really appreciate your recommendation and hope we can help again in the future.

Rated 5 out of 5 stars

Efficient service

Efficient service. Replied to emails promptly and very helpful.

17 March 2026
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Reply from Home & Roost

Thank you for your kind feedback, Elaine! We’re really pleased to hear you found the service efficient and that our team were helpful and quick to respond. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We have bought a lot of swift boxes and…

We have bought a lot of swift boxes and they are always good quality and the customer service is excellent.

19 March 2026
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Reply from Home & Roost

Thank you for your continued support, Louise! We’re so pleased to hear you’ve been happy with the quality of the swift boxes and the service each time. It really means a lot to have customers come back to us again and again — we truly appreciate it.

Rated 5 out of 5 stars

Great quality at a competitive price

Great quality at a competitive price. Quick despatch.

Second hutch purchased from Home and Roost. We chose this product due to the quality and service received with our first purchase. Highly recommend.

23 March 2026
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Reply from Home & Roost

Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality, value and quick dispatch.

It really means a lot that you chose to come back to us for a second hutch — that’s the best kind of recommendation we could ask for. Thanks again for your support!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. A good sturdy product.

16 March 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived quickly and that you’re happy with the sturdy build. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent fast service and quality…

Excellent fast service and quality product.

20 March 2026
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Reply from Home & Roost

Thank you for your review, Heather! We’re really pleased to hear you were happy with the fast service and the quality of the product. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Stunning!

Stunning!! A real show stopper. Very well made. Really pleased, will buy more from this company. Delivery was so fast too, excellent. Thank you

20 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Ches! We’re so pleased to hear you’re delighted with it — “show stopper” is exactly what we like to hear!

It’s great to know you’re happy with the quality and speedy delivery too. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Quick and easy experience

Quick and easy experience and a good quality rabbit hutch cover.

20 March 2026
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Reply from Home & Roost

Thank you for your feedback, Jane! We’re really pleased to hear everything was quick and easy, and that you’re happy with the quality of the hutch cover. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

the bird table…

Service was great and the bird table was very well made.

12 March 2026
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Reply from Home & Roost

Thank you for your feedback, Colin! We’re really pleased to hear you were happy with the service and that the bird table is well made. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Highly recommend

Brilliant place to buy from. Honest about putting it together… good price, dispatched promptly, good quality. Highly recommend

18 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Maria! We’re really pleased to hear you found everything clearly explained and that you were happy with the price, quality and speedy dispatch.

We truly appreciate your recommendation — thanks for taking the time to share your experience!

Rated 5 out of 5 stars

I can highly recommend

I can highly recommend, safety porch came erlier than expected with a proper delivery service and packed on a pallet. very good quality of the safety porch so will buy again for my guinea pigs

19 March 2026
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Reply from Home & Roost

Thank you for your recommendation! We’re really pleased to hear the safety porch arrived earlier than expected and that you were happy with the delivery and packaging.

It’s great to know you’re impressed with the quality too — we hope it works perfectly for your guinea pigs. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great cat hutch

Great cat hutch, fantastic customer service. Great communication. Value for money. Even got a free cat blanket! What more can I say!

19 March 2026
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Reply from Home & Roost

Thank you for your fantastic feedback, Steven! We’re so pleased to hear you’re happy with the cat hutch and that our team were able to provide great service and communication.

It’s lovely to know you enjoyed the little extra with the cat blanket too! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

2nd purchase of the same bird…

2nd purchase of the same bird table.last one lasted 7 years which is pretty good going for a product out in the elements

17 March 2026
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Reply from Home & Roost

Thank you for your continued support, Mathew! We’re really pleased to hear your previous bird table lasted such a good length of time — seven years out in the elements is a great run.

We hope your new one serves you just as well, and we really appreciate you coming back to us again.

Rated 5 out of 5 stars

Good quality

Delivered on time, good sturdy construction.

17 March 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived on time and that you’re happy with the sturdy construction. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

The item top was damaged when it…

The item top was damaged when it arrived so a replacement was organised very efficiently. I think the quality of the item I am a little disappointed with. Antony

16 March 2026
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Reply from Home & Roost

Thank you for your feedback, Antony. We’re sorry to hear the item arrived damaged, but we’re glad we were able to organise a replacement quickly for you.

We’re also sorry to hear the quality hasn’t quite met your expectations — that’s certainly not what we aim for. We really appreciate you sharing your thoughts, and if there’s anything further we can do to help, please don’t hesitate to get in touch.

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