Home & Roost Reviews 

11,834
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and sturdiness of the products, finding them well-made for their pets and garden. Many people appreciate the efficient ordering process and the fast, reliable delivery service. Reviewers often find the items easy to assemble, leading to satisfaction with their purchases. However, some customers noted that parts were occasionally damaged during transport or arrived with manufacturing flaws like chipped panels. A few reviewers also faced assembly challenges due to misaligned or missing pre-drilled holes, requiring adjustments. Additionally, some expressed concerns about the long-term durability of certain materials or experienced minor delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items like... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality of products like... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and quick delivery,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its excellence and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(11,834)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered 2 hedgehog houses

I ordered 2 hedgehog houses. They were a good price. Unfortunately one arrived with the tunnel floor installed upside down. However, when I emailed them to say that I needed a replacement quickly, they were very apologetic and a new tunnel arrived 2 days later. Just in time for my new rescue hedghogs arriving.
Thank you for such prompt remedial action

15 April 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Leah! We’re really sorry about the tunnel floor mix-up — one of those “how did that sneak through?” moments, but we’re glad we could get it sorted quickly for you.

Great to hear the replacement arrived just in time for your rescue hedgehogs — perfect timing! We hope they settle in nicely in their new homes. Thanks again for your patience and for taking the time to share your experience.

Rated 5 out of 5 stars

Great shopping experience

Quality products at good prices with quick delivery. I'm very pleased with my purchases and would, in no doubt buy from this shop in the future, many thanks.

14 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Leeanne! We’re so pleased to hear you’re happy with the quality, pricing and quick delivery.

It’s great to know you’d shop with us again — we really appreciate your support and you taking the time to share your experience.

Rated 4 out of 5 stars

Enjoy your new home sparrows.

As advertised all parts fitted together without any sanding or cutting of the individual wooden parts. Hardest part was actually hanging the long sparrow shelter/nesting box and getting the fixings in the right place on the concrete wall.

14 April 2026
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Reply from Home & Roost

Thank you for your feedback, George! We’re really pleased to hear everything fitted together smoothly and didn’t require any extra work — that’s exactly how it should be.

It sounds like you did the hardest part getting it mounted on the wall! We appreciate you taking the time to share your experience, and hope the sparrows make good use of it.

Rated 5 out of 5 stars

Beautiful planter and brilliant customer service!

I ordered the 4ft Sussex planter which was delivered very quickly and seamlessly. The planter itself is really lovely and of a great build quality. Unfortunately I had to return it because it didn't suit the area I had intended for it, but this is nothing to do with the quality or product itself. The return process was super easy and the customer service was fantastic! Looking at the other products, I will definitely be ordering some outdoor cat kennels for my kitties when we move to the countryside!

28 April 2026
Unprompted review
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Reply from Home & Roost

Thank you for your lovely feedback, Kimberleigh! We’re so pleased to hear you were happy with the quality of the planter and that it arrived quickly.

Although it wasn’t quite right for your space, it’s great to know the return process was smooth and that our team could help. And we’ll look forward to helping you find the perfect outdoor cat kennels when the time comes — sounds like an exciting move! Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Bought three hedgehog houses and two…

Bought three hedgehog houses and two packs of straw. I received three bowls and three packs of hedgehog food all for around £90 which I think is a good price for the quality. Predator proof and thicker wood than most for warmth and protection. Fast shipping and received in great condition.

6 April 2026
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Reply from Home & Roost

Thank you for your fantastic feedback, Andy! We’re really pleased to hear you’re happy with the quality of the hedgehog houses and that they offer the protection and sturdiness you were looking for.

It’s great to know everything arrived quickly and in good condition, and that the extra items were a nice bonus too. Sounds like you’ve created a brilliant setup for your garden visitors! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The bird table i have bought was very…

The bird table i have bought was very competively priced and a quick delivery. But even more important, when building this up, all the screws etc were there, instructions very clear and the parts all fitted together perfectly. I'm very pleased with my purchase, thank you.

13 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We’re really pleased to hear you were happy with the price and quick delivery.

It’s great to know the assembly went smoothly too — having everything fit together properly and clear instructions makes all the difference. We’re so glad you’re pleased with your purchase, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Service was very good

Service was very good, ordering was simple. The quality was excellent. Fast delivery, I would definitely use again and recommend if your thinking of buying a nice large sturdy bird table.

11 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Michelle! We’re so pleased to hear you found the ordering process simple and were happy with the quality and fast delivery.

It’s great to know you’d use us again and recommend us to others – that really means a lot. Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Great bird table

Great bird table. Good price too

6 April 2026
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Reply from Home & Roost

Thank you for your feedback, Mrs Austin! We’re really pleased to hear you’re happy with the bird table and that you found it good value. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

We love these hen houses!

We love these hen houses!! Great customer service and fast delivery 🚚 🐓

9 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Elizabeth! We’re so pleased to hear you love the hen houses and that you’ve had a great experience with the service and delivery.

We really appreciate you taking the time to share your thoughts — and hope your hens are just as happy! 🐓

Rated 5 out of 5 stars

Quality of product

Quality of product

8 April 2026
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Reply from Home & Roost

Thank you for your review, Chris! We’re really pleased to hear you’re happy with the quality of your hedgehog house. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Came quickly

Came quickly. Good hutch

8 April 2026
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Reply from Home & Roost

Thank you for your review, Mags! We’re really pleased to hear your hutch arrived quickly and that you’re happy with it. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Well made and beautiful

Well made and beautiful

1 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Caroline! We’re so pleased to hear you’re happy with your bird table and that you find it both well made and beautiful. We really appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Great service

Lovely product. Easy to build.rabbits seem very happy. Very good customer service when one part needed a replacement .

31 March 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We’re really pleased to hear you found it easy to build and that your rabbits are happy — that’s the most important thing.

We’re also glad our team could quickly sort the replacement part for you. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

GOOD QUALITY swift box was delivered promptly

The swift box was delivered promptly. It arrived flat packed and took no time to put it together. I oiled it for protection and it came up lovely. Cheaper than similar products. Great quality. Sturdy with a protective slate roof.

7 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Beverley! We’re really pleased to hear the swift box arrived quickly and was easy to put together.

It’s great to know you’re happy with the quality and that the slate roof and finish have come up nicely after oiling. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Happy bunnies

I bought two new hutches. They are very well made and good quality. They were Easy to assemble. The rabbits love them.
Delivery was great and driver very helpful.

7 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Laraine! We’re so pleased to hear you’re happy with the quality of the hutches and that they were easy to assemble.

It’s great to know your rabbits are enjoying their new homes, and that the delivery experience was a positive one too. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service and bird table is…

Excellent service and bird table is quality x

31 March 2026
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Reply from Home & Roost

Thank you for your feedback, Lesley! We’re really pleased to hear you were happy with the service and that the bird table is up to scratch. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I ordered 2 swift boxes

I ordered 2 swift boxes that were delivered and I put them together and they are in my garden. The whole buying and construction of the swift boxes was an easy experience.

6 April 2026
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Reply from Home & Roost

Thank you for your feedback, Nick! We’re really pleased to hear everything from ordering to assembly was straightforward, and that your swift boxes are now up and in place.

Hopefully it won’t be long before you have some new residents moving in! We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Good follow-up from Home and Roost to a…

Good follow-up from Home and Roost to a poor deivery service by the courier, including attempts to dispatch a replacement and writing off the delivery charge.

7 April 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Vic! We’re really pleased to hear our team were able to step in and help resolve the issues caused by the courier, including sorting a replacement and waiving the delivery charge.

We’re sorry the delivery experience wasn’t as it should have been, but we appreciate you taking the time to share your experience and for your kind words about the follow-up service.

Rated 5 out of 5 stars

Great company.Had a small problem which…

Great company.Had a small problem which wss dealt with super fast and was very efficient.I have no hesitation in recommending this company.Beautiful bird table very strong and well made but most importantly the birds seem to love it. Well done

7 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Jennifer! We’re really pleased to hear the issue was sorted quickly for you and that you found the service efficient.

It’s great to know you’re happy with the bird table and that it’s already a hit with the birds — that’s what it’s all about! We really appreciate your recommendation and you taking the time to share your experience

Rated 5 out of 5 stars

Delicious coffee and excellent service!

Delicious coffee and excellent service!

6 April 2026
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Reply from Home & Roost

Thank you for your review, Katie! We think this one might have been meant for another business — sadly no coffee here (though we do run on plenty of it behind the scenes!).

We still appreciate you taking the time to leave a review, and if you ever do need anything for your garden wildlife or pets, we’d be more than happy to help.

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