Home & Roost Reviews 

11,834
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness and good construction, with many items being well-made and strong. The delivery service is consistently highlighted as excellent, with many people receiving their orders quickly and on time. Reviewers also appreciate the ease of ordering and the overall positive service experience, often mentioning helpful communication and efficient processes. However, some customers reported issues with product assembly, including misaligned or missing holes, warped wood, and parts that didn't fit perfectly. There were also occasional concerns about damaged items upon arrival, packaging quality, and the durability of certain materials over time. A few people mentioned that some products felt flimsy or required modifications to be fully weatherproof or secure.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items like... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality of products like... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and quick delivery,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its excellence and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(11,834)

737 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service fabulous product just…

Great service fabulous product just what I needed, arrived on time whst more can I say, oh yes id use Home to Roost again for sure

27 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Karen! We’re really pleased to hear the product was just what you needed and that everything arrived on time.

It’s great to know you’re happy with the service overall too — and we’d be delighted to welcome you back to Home & Roost again in the future. We really appreciate you taking the time to share your experience!

Rated 2 out of 5 stars

Product seemed nice but poor quality.

Product seemed nice but putting the 6ft one story hutch together was a pain. The roof was broken and my partner had to mend it together so it could work properly, as the nails to the roof were busted. The doors don't sit perfectly closed so there is an angle/gap at the top. The pilot holes weren't there and screws were in the place where it was meant to connect on the feet part, so he had to move it about to get it to fit properly. Also, the diagram of the instructions didn't show which way to put the panels on, for example if hey sat high at the top or low at the back. Lastly, the doors sit slanted even after fitted. Then the run I bought has access for a tunnel or to have it closed off, and i have to put something at the back so my buns dont escape as you can lightly touch it and it falls off. Its just a bit flimsy too as it keeps bending in from the sides. I just thought for all the money i spent as I got other items besides these two that the structure would of been more put together/heavy duty. A bit disappointed.

10 May 2026
Unprompted review
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Reply from Home & Roost

Thank you for your detailed feedback, Olisha. We’re really sorry to hear about the issues you experienced with the hutch and run, especially the damaged roof and the difficulties during assembly. That’s certainly not the experience we want our customers to have.


We do wish you had contacted us directly about these problems, particularly as you mentioned having photos of the damaged roof, as we would have welcomed the opportunity to help put things right for you. Your comments regarding the instructions, alignment, fittings and stability have all been noted and will be passed on to the team for review.


We appreciate you taking the time to share your experience and are sorry to hear you were disappointed overall.

Rated 5 out of 5 stars

The bird table was damaged in transit

The bird table was damaged in transit, after reporting this a new one was dispatched immediately. I am extremely happy with the bird table, which is very good quality. The birds love it and are flocking into the garden, bringing me much joy. Many thanks for your wonderful service.

22 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Gary! We’re really sorry the bird table was damaged in transit, but we’re pleased we could get a replacement out to you quickly.

It’s wonderful to hear you’re so happy with the quality and that it’s already attracting plenty of birds to your garden — that’s exactly what we love to hear. Thank you again for your kind words and for taking the time to share your experience.

Rated 5 out of 5 stars

Good quality catio

Good quality catio, delivery fast and cats love the outside experience safely.

23 April 2026
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Reply from Home & Roost

Thank you for your feedback, Chris! We’re really pleased to hear you’re happy with the catio and that it arrived quickly.

It’s great to know your cats are enjoying their safe outdoor space — that’s exactly what it’s all about! We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
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Reply from Home & Roost

Thank you for your feedback! We’re really pleased to hear you’re happy with the quality and craftsmanship. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Cage arrived not pinned /stapled…

Cage arrived not pinned /stapled together properly emailed them and they sent a replacement and few holes in the wrong place for the roof other than that happy with it

15 April 2026
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Reply from Home & Roost

Thank you for your feedback, Elizabeth! We’re sorry there were a few issues with the initial cage and the roof fittings, but we’re pleased we could quickly get a replacement sent out for you.

We appreciate you taking the time to share your experience and are glad to hear you’re happy with it overall. Your comments will be passed on to the team for review.

Rated 5 out of 5 stars

Amazing products

Made extremely well and built beautifully. 100% recommend and will be buying more.

22 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Amy! We’re so pleased to hear you’re happy with the quality and build.

It means a lot to know you’d recommend us and plan to buy from us again. We really appreciate your support and you taking the time to leave a review.

Rated 5 out of 5 stars

Great Bird Table

Very good product, excellent customer service, fast delivery, would definitely recommend.

21 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Andrew! We’re really pleased to hear you’re happy with the bird table and that you had a great experience with our customer service and delivery.

We really appreciate your recommendation and you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service many thanks

Excellent service many thanks

14 April 2026
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Reply from Home & Roost

Thank you for your feedback, Colin! We’re really pleased to hear you were happy with the service. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Run for a Chartwell rabbit hutch…

Bought a 6 x 3 run for a Chartwell rabbit hutch. A bit flimsy but it does the job.

20 April 2026
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Reply from Home & Roost

Thank you for your feedback, Christine! We’re glad to hear the run is doing the job for you.

We appreciate your note about it feeling a bit on the flimsy side — that’s really useful feedback and will be passed on to the team to review. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Delivered swiftly and safely. Well packaged.

20 April 2026
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Reply from Home & Roost

Thank you for your feedback, Brian! We’re really pleased to hear you’re happy with the product and service, and that everything arrived quickly and safely. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

We bought 27 swift boxes for my village…

We bought 27 swift boxes for my village (South Leigh, Oxfordshire) and we put them up on 25th April. We had four different types in the end and put up 35 in total. James was amazing and couldn’t have been more helpful. I would say your standard swift box is on the small side compared to the others. Also the others all came with a nesting cup of some sort with clean feathers. We created a nesting area @ 1/3 across the box on the opposite end to the opening by putting a smooth piece of wooden decorative moulding across and put in a few (bought) feathers to encourage the swifts to stay. Now we are just waiting… !!! Some of the villagers have swift callers to encourage them to take a look, but one thing is for sure… if we don’t have the habitat for them they can’t stay, so here’s hoping, x

17 April 2026
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Reply from Home & Roost

Thank you for such a thoughtful and detailed review, Jacqueline! We’re really pleased to hear James was able to help and that your village project in South Leigh is coming together — what a fantastic initiative.

It’s great to hear you’ve put so much care into preparing the boxes and encouraging the swifts in. We completely agree, creating the right habitat is key, and it sounds like you’ve gone the extra mile to give them the best possible chance of settling in.

We really appreciate you sharing your experience and wish you lots of success with your swift colony — hopefully it won’t be long before you’ve got some new residents in the neighbourhood!

Rated 5 out of 5 stars

Great cat house

10 April 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Christine! We’re really pleased to hear you’re happy with the cat house. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Communication and Delivery was…

Communication and Delivery was excellent. The product is really good - albeit one of the pieces of wood frame was a little warped; however, the product still fitted together and was easy to erect with a drill. One person can put it together easily following the diagram closely. So good that this is a British made product - well done!

16 April 2026
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Reply from Home & Roost

Thank you for your detailed feedback, Victoria! We’re really pleased to hear you were happy with the communication, delivery and overall quality of the product.

We’re sorry to hear one of the frame pieces was slightly warped, but glad it still went together well and was easy to assemble. Your comments are really helpful and will be passed on to the team.

It’s great to hear you appreciate it being British-made too — that means a lot to us. Thanks again for taking the time to share your experience.

Rated 2 out of 5 stars

The timber used to make the bird table…

The timber used to make the bird table was good, but the construction left a lot to be desired. The timber roof had gaps you could see daylight through, so no chance of keeping out the rain. While the post was put togther with quite sturdy screws, the rest was just staples that were not really fit for the job. So I had to use gorrilla glue to stabalise the post, and put roofing felt on the roof. So should be ok now.

17 April 2026
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Reply from Home & Roost

Thank you for your feedback, Ross. We’re really sorry to hear the construction didn’t meet expectations, particularly with the roof and fixings — that’s certainly not the standard we aim for.

We do wish you’d contacted us before leaving your review, as we would have really welcomed the chance to put things right for you. That said, we appreciate you taking the time to share your experience, and your comments will be passed on to the team for review.

Rated 5 out of 5 stars

I have ordered through home &roost…

I have ordered through home &roost previously. Very happy with the quality of the items and prompt delivery. Definitely place future orders with them.

16 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Gina! We’re really pleased to hear you’ve ordered from us before and have been happy with the quality and quick delivery each time.

It means a lot to know you’d order again — we really appreciate your continued support and you taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant service products and delivery

Brilliant service products and delivery

16 April 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback! We’re really pleased to hear you’re happy with the service, products and delivery. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Good service good product all round…

Good service good product all round very pleased customer

8 April 2026
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Reply from Home & Roost

Thank you for your feedback! We’re really pleased to hear you’re happy with both the service and the product. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

XL cat house

This is the second xl cat house I’ve bought these are well made fast delivery my cats love them and there free gifts they received I definitely recommend the products from here

15 April 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Marie! We’re so pleased to hear you’ve come back for a second XL cat house and that you’re happy with the quality and fast delivery.

It’s great to know your cats are loving them — and that the little extras went down well too! We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Good product at a reasonable price from…

Good product at a reasonable price from a locap business

15 April 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Mr Brown! We’re really pleased to hear you’re happy with the product and found it good value.

We also really appreciate your support for a local business — it means a lot. Thanks again for taking the time to leave a review!

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