We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more
Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more
Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more
Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
29 Emerson Road , WV10 8DE, Wolverhampton, West Midlands, England, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was excellent as the…
The experience was excellent as the agent, Arthur, was very professional and helpful! He explained all of my areas of confusion in detail, and was incredibly transparent throughout. Keep up the good work! Would highly recommend to my colleagues.
29 March 2026
Unprompted review
Reply from Holiday Bay
Thank you for your wonderful feedback! We’re delighted Arthur could provide clear guidance and a transparent experience. We really appreciate your recommendation and hope to assist you again in the future!
Team Holiday Bay.
5* review for arthur
I ask a lot of questions and Arthur was brilliant he answered everything im very pleased so far with the experience.
27 March 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! We’re thrilled Arthur could answer all your questions and make your experience a great one. We really appreciate your feedback!
Team Holiday Bay.
Kiara from Holiday Bay has arranged our…
Kiara from Holiday Bay has arranged our 3 week holiday in Thailand and has been wonderful and very professional, thank you for all your help. Dan and Emma 👍
13 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely feedback! We’re thrilled Kiara could help arrange your 3-week Thailand holiday and make the experience smooth and enjoyable. Have an amazing trip! 🌴✈️
Team Holiday Bay.
Shane at Holiday bay helped as arrange…
Shane at Holiday bay helped as arrange a multi trip to Thailand for our son.
He listened and understood everything we required and was sensitive around our concerns as this is a first time solo trip.
Shane was patient and offered various options for the trip.
Communication was great, the cost of the trip was great value for money and I will absolutely be coming back to Shane and Holiday bay for future holidays.
I often just book package holidays on line with little interaction but the support and guidance from Shane made this experience so much better.
26 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your detailed feedback! We’re delighted Shane could provide the support, patience, and guidance you needed for your son’s first solo trip. It’s wonderful to hear you felt listened to and that the experience was a step above booking online. We look forward to helping you plan more holidays in the future! 🌴✈️
Team Holiday Bay.
Becky was very helpful & informative…
Becky was very helpful & informative with helping picking out hotels & working out some good deals for us, thankyou
19 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words!
I’m really glad to hear Becky was able to help you find the right hotels and put together a great deal—that’s exactly what we aim for 😊
I’ll make sure she sees this, she’ll really appreciate it. Thanks again, and we’d love to help you with your next trip! ✈️
Team Holiday Bay.
Becky who dealt with my query she was…
Becky who dealt with my query she was very professional and catered for my family needs . She was very polite and patient and listened to what we needed .
24 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind feedback!
It’s great to hear Becky took the time to really understand what you and your family needed—that’s exactly the level of care we always aim to provide.
I’ll be sure to pass this on to her, she’ll really appreciate your kind words 😊
We’d love to help you and your family again whenever you’re planning your next trip ✈️
Team Holiday Bay.
Excellent service
I dealt with ayra who was prompt with replies and all information was correct and as I requested would not hesitate to recommend her she is a wonderful asset to this company
This is the first time I have dealt with holiday bay and I will definitely use again
23 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words! We’re thrilled to hear that Arya was able to assist you promptly and provide all the information you needed. We’ll be sure to pass on your compliments to her, she’ll be delighted! It’s wonderful to know your first experience with Holiday Bay was such a positive one, and we can’t wait to help you plan your next trip.
Team Holiday Bay.
I can’t recommend Arya enough
I can’t recommend Arya enough!
Arya made booking our trip to thailand completely stress-free. Arya listened to exactly what we wanted, found amazing options within our budget, and handled all the little details. Everything went perfectly. 5 stars!"
13 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for the amazing review!
We’re so happy to hear Arya made your Thailand trip completely stress-free—that’s exactly what we aim for. It’s great that she was able to find the perfect options within your budget and take care of all the details for you 😊
She’ll be absolutely delighted to read this! Thanks again for your recommendation, it really means a lot. We’d love to help you plan your next trip whenever you’re ready ✈️
Team Holiday Bay.
I had great communication and…
I had great communication and professional efficency from Arya on proposed holiday to the Maldives. Would highly recommend.thanks
12 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind feedback!
We’re thrilled to hear Arya provided clear communication and professional efficiency for your Maldives trip—it’s exactly what we aim for 😊
She’ll be delighted to read your recommendation. Thanks again, and we’d love to help you with your next holiday whenever you’re ready! ✈️
Team Holiday Bay.
Just booked 2 weeks to japan
Just booked 2 weeks to japan. Bob form holiday bay helped plan and arrange things. Looking forward to our trip.
20 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your feedback!
We’re thrilled to hear Bob helped make your Japan trip planning smooth and easy. He’ll be delighted to hear your kind words 😊
Wishing you an amazing 2 weeks in Japan, and we’re here to help with any future trips you plan! ✈️
Team Holiday Bay.
Extremely helpful
Extremely helpful, very polite, just what is required when booking a big holiday like we just have, highly recommend
20 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words!
We’re delighted to hear you felt well supported while booking your holiday—it’s exactly what we aim to provide 😊
We really appreciate your recommendation and look forward to helping you plan your next big adventure!
Team Holiday Bay.
Highly recommend this company
Highly recommend this company. Kiara was extremely patient and helpful throughout. Excellent service
20 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your wonderful feedback!
We’re so glad to hear Kiara provided patient and helpful support—she’ll be thrilled to read this 😊
We really appreciate your recommendation and look forward to helping you with your next trip!
Team Holiday Bay.
Great personalised packages.
Bob at holiday bay was very helpful with planning a trip to Thailand for us. Made multiple changes and adjustments to our package to make sure It captured all our needs. We are yet to book but know where to come when we are ready.
19 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words!
We’re delighted to hear Bob was able to help tailor your Thailand trip exactly to your needs—he’ll be really pleased to hear this 😊
Whenever you’re ready to book, we’ll be here to make the process smooth and stress-free. Can’t wait to help you bring your trip to life!
Team Holiday Bay.
Great experience denver is a great…
Great experience denver is a great repersentive for the company useful information given an assest to the company goes above and beyond for the customer thank you for the great experience given.
18 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic feedback!
We’re thrilled to hear Denver went above and beyond and provided such useful information—he’ll be delighted to read this 😊
We really appreciate you taking the time to share your experience and look forward to helping you with your next trip!
Team Holiday Bay.
My Thai holiday
From my initial enquiry about a holiday I was put InTouch with Kiara who guided me through the whole process of choosing my holiday booking and my reservation
16 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind feedback!
We’re so glad Kiara was able to guide you through the entire holiday booking process—she’ll be thrilled to hear this 😊
We really appreciate you sharing your experience and look forward to helping you with your next trip!
Team Holiday Bay.
Kiara was extremely dedicated to our …
Kiara was extremely dedicated to our holidays . Gave us all options we asked for and updating us with all informations needed. Thank you very much again
16 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words!
We’re delighted to hear Kiara was so dedicated and kept you fully informed throughout the process—she’ll be thrilled to read this 😊
We really appreciate you taking the time to share your experience and look forward to helping you with your next holiday!
Team Holiday Bay.
Simply The Best!!!!!
This is the first time we have used Holiday Bay, and whilst my husband and I were very sceptical of the service... We had never booked using whattsapp and as I call it "text talking!" before... Our request was handled extremely well, from start to finish... Kiara was professional intuitive nd displayed a direct (unconfusing) approach to our booking needs..... Thankyou from the bottom of our hearts Kiara...
15 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for sharing your experience!
We’re thrilled to hear that, despite trying a new way of booking via WhatsApp, Kiara made the process so smooth and straightforward for you. Your kind words about her professionalism and intuitive approach mean a lot 😊
We’ll be sure to pass this on to Kiara—she’ll be so touched. Thank you again, and we look forward to helping you with your next holiday!
Team Holiday Bay.
Reply from Holiday Bay
Thank you so much for your kind words!
We’re delighted to hear you had an outstanding experience with our customer service 😊
We truly appreciate your feedback and look forward to helping you with your next holiday!
Team Holiday Bay.
Kiara was very helpful and communicated…
Kiara was very helpful and communicated effectively and efficiently she replied promptly to all my questions and I would definitely recommend her as she was very eager to ensure the holiday met my requirements.
9 March 2026
Unprompted review
Kiara was very informative and…
Kiara was very informative and thorough, all the information on the holiday was delivered promptly, I would recommend her for excellent service
4 March 2026
Unprompted review
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