We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more
Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more
Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more
Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
29 Emerson Road , WV10 8DE, Wolverhampton, West Midlands, England, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have spoken with kiara over the last…
I have spoken with kiara over the last 2days she has been the most professional person i have spoken to in a while i asked her lots of questions re the holiday i have just book she is a credit the holiday bay
Thank you again kaira
20 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for the lovely feedback! Really glad Kiara was able to answer all your questions and make the booking process smooth for you.
Hope you have an amazing holiday — not long to go now! ✈️
Team Holiday Bay.
Becky was really helpful she understood…
Becky was really helpful she understood my needs for this occasion, even though I got the date wrong first Becky was able to work round this quickly hassle free, I would highly recommend becky
19 April 2026
Unprompted review
Reply from Holiday Bay
Thanks so much for your review! Glad Becky was able to get everything sorted for you quickly, even with the date change — that’s what we’re here for 😊
Really appreciate the recommendation! ✈️
Team Holiday Bay.
Alex was so helpful did me a few quotes…
Alex was so helpful did me a few quotes before we made our mind up and even give us hotel choices to compare
17 April 2026
Reply from Holiday Bay
Thanks for your feedback! Great to hear Alex helped you explore a few options and made it easier to compare before deciding — always good to have choices 😊
Hope you have an amazing trip! ✈️
Team Holiday Bay.
Amazing communication
Amazing communication, really quick replies, and always happy to help. Just booked a 20-day Thailand trip with zero issues — the whole process was really straightforward. Thank you so much!
16 April 2026
Unprompted review
Reply from Holiday Bay
Really appreciate the great feedback! Glad everything was quick and straightforward for you, and that you got your Thailand trip all sorted with no issues 😊
Hope you have an amazing 20 days out there! ✈️🌴
Team Holiday Bay.
Huge thank you to Bob from Holiday Bay…
Huge thank you to Bob from Holiday Bay for helping me book my holiday! He was incredibly helpful, patient, and really took the time to find the best options for me. Made the whole process so easy and stress-free.
I haven’t been on the trip yet, but so far the service has been good — I’ll definitely update the review once I’m back
1 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your lovely feedback! Really glad Bob was able to help you find the right options and make everything smooth and stress-free so far.
No worries at all about the trip not happening yet — we hope you have an amazing time when you go, and we’ll be here if you need anything before then 😊
Team Holiday Bay.
Rock on Denver
There were a few problems on my side but Denver’s took it in his stride and sorted them out. Nothing was too much trouble. Well done and thanks
13 April 2026
Unprompted review
Reply from Holiday Bay
Thanks for your feedback! Glad to hear Denver was able to sort everything out for you without any hassle — that’s exactly how it should be 😊
Really appreciate you taking the time to leave this!
Team Holiday Bay.
Spoke to Rex
Spoke to Rex. And really was helpful quick response
Very happy with the service
11 April 2026
Unprompted review
Reply from Holiday Bay
Thanks for your feedback! Really glad to hear Rex was quick to respond and helped you out — simple and smooth is exactly what we aim for 😊
Appreciate you taking the time to leave this!
Team Holiday Bay.
Rex was most helpful and professional…
Rex was most helpful and professional and efficient with all our holiday requirements.
Absolutely excellent service and will recommend Holiday Bay and Rex for your next holiday
3 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for the great feedback! Really glad Rex was able to handle everything efficiently and make the whole process easy for you.
We really appreciate the recommendation 😊
Team Holiday Bay.
I’ve booked my holiday and Arya the…
I’ve booked my holiday and Arya the lady dealing with it was outstanding and very patient. She attended to all my needs and went above and beyond to make sure everything was what I wanted and sorted with ease . Would definitely recommend her and the company
Thank you Aura
11 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely feedback! Really glad Arya was able to look after you so well and make everything easy and exactly how you wanted it.
We really appreciate the recommendation 😊
Team Holiday Bay.
Reply from Holiday Bay
Thank you for your feedback! Really glad you were happy with the service 😊
Team Holiday Bay.
The service was really good Great service!
The service was really good! I am grateful to Rex for the great help with my holiday! Thank you!
9 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words! We’re delighted to hear you had a great experience. I’ll be sure to pass your feedback on to Rex—he’ll be thrilled to know he made your holiday special 😊
We really appreciate your support and look forward to helping you plan your next trip!
Team Holiday Bay.
I had the lovely Becky Hope helping me…
I had the lovely Becky Hope helping me and no matter what I asked or when she always answered I have been praising your company to everyone can’t recommend enough
Thank You
2 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind words—it really means a lot to us!
I’m so happy to hear Becky was able to help you every step of the way. She’ll be absolutely delighted to read this 😊
And honestly, the fact you’ve been recommending us to others is the biggest compliment we could ask for—thank you!
We’d love to help you again whenever you’re ready for your next trip ✈️
Team Holiday Bay.
What a great experience
What a great experience, saw this holiday on Facebook, send them a message,Rex replied and gave me all the information without pushing me to book, so a day later I did , such a nice guy and professional, very impressed .
8 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your great review! 😊
We’re so glad Rex was able to help and make the process easy and relaxed for you.
We really appreciate your support and hope to assist you again soon ✈️
Team Holiday Bay.
Excellent holiday company
Excellent holiday company, really good communication and Arya was really helpful.
7 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your lovely review.
We’re really pleased to hear you had a great experience and that Arya was able to assist you throughout with clear and helpful communication.
We truly appreciate your support and look forward to helping you again in the future.
Team Holiday Bay.
A Pleasure to Deal With
From the beginning of my booking journey Arya was a delight to deal with. She has a very friendly attitude which made me feel comfortable. Any questions I had were answered very quickly and when she said she would contact me at a certain time, she did. I had no waiting or wondering what was happening.
7 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your wonderful review.
We’re delighted to hear that Arya made such a positive impression from the very beginning and kept everything clear, timely, and stress-free throughout your booking journey.
Your kind words mean a lot, and we truly appreciate your trust in us. We look forward to helping you again in the future.
Team Holiday Bay.
Reply from Holiday Bay
Thank you for your great feedback.
We’re really pleased to hear you found the service helpful and straightforward, just as it should be.
We appreciate your support and look forward to assisting you again in the future.
Team Holiday Bay.
It was the best service I have ever…
It was the best service I have ever seen..Arya was very kind and helpfuly
4 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! We’re so glad Arya could help and that you enjoyed the service. We hope to see you again soon!
Team Holiday Bay.
ARYA was the agent that dealt with my…
ARYA was the agent that dealt with my holiday plans for 2027. I have to say how easy it was to navigate what I was looking for. ARYA definitely went the extra mile to get the holiday of my dreams. Many thanks and looking forward to go Thailand.
1 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely feedback! We’re thrilled Arya could make planning your 2027 holiday easy and help create your dream trip. Have an amazing time in Thailand! 🌴✈️
Team Holiday Bay.
Becky helped me plan a trip i didnt go…
Becky helped me plan a trip i didnt go ahead but was quick and quality
31 March 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! We’re glad Becky could assist quickly and provide quality support, even if the trip didn’t go ahead. We hope to help you plan your next adventure soon!
Team Holiday Bay.
Japan Itinerary
Karia was quick with my submition. Recived a promt reply. As per my request the quotation was sent by email. Regular polite chasing. Nothing to fault. I will use them again.
24 March 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely feedback!
We’re really pleased to hear everything was handled quickly and smoothly for you. I’ll be sure to pass your kind words on to Kiara—she’ll be so happy to hear this 😊
It means a lot that you’d choose to use us again, and we’ll be here whenever you’re ready to plan your next trip! ✈️
Team Holiday Bay.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.