The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
Company replied
Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Saga's refusal to honour a written quotation…
Sad that I have to give such a poor rating to saga when all my previous bookings with them have been satisfactory. The details are as follows:-OnMay 13th I looked up a holiday for 1st of September, and was sent a written quote (by email).When I later attempted to turn this into a firm booking, your system refused to accept it and UNBELIEVABLY INCREASED THE PRICE BY A MASSIVE £631. (18 %). I followed this up with a phone call to your customer "service", which resulted in me being on the phone for the best part of an hour, with the agent being unable to find the email quote. After being offered an alternative price which still fell short of the original quote (which I declined) . This resulted in me having to email a copy of the original quote to the agent whilst I was still on the phone to her. She then undertook to ring me back shortly after the matter had been looked into. This she did and agreed to book the holiday at the original quoted price.There are many aspects of Sagas service which are attractive such as home pick up and return, but your web site and phone booking system leave a great deal to be desired. As for this particular booking is concerned, it has now been resolved to my satisfaction, but has left me with a somewhat jaundiced view of Saga's Customer Service in general, and in particular its somewhat "opaque" Pricing Policies.
13 May 2026
Unprompted review
Reply from Saga Holidays
Hi Geoffrey,
Thank you for taking the time to share your experience. We are really sorry this situation caused you frustration and took so much effort to resolve.
We appreciate you highlighting how the pricing inconsistency and difficulty locating your quote affected your confidence. We understand why this would be disappointing. It’s also concerning to hear how long you had to spend on the phone, particularly when you had already been provided with written confirmation.
That said, we’re pleased the issue was ultimately put right and that the original price was honoured, but we recognise this should have been a much smoother and more transparent process from the outset.
Your feedback regarding both our website and phone booking experience is invaluable and will be shared with the relevant teams to help improve clarity and reliability going forward.
We truly value your continued loyalty and are grateful you’ve travelled with us before. We hope we can restore your confidence in the future and that you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Adriatic Coastal Explorer
Our original holiday was planned to Jordan but for obvious reasons it was cancelled so we opted for the Adriatic Coastal Explorer. This was wonderful.
The MY Amorena is a beautiful yacht, immaculately maintain by the crew of seven. The food was delicious, always plenty and how the two chefs managed in such a small galley was great. Our tour manager, Bobby was first class. He showed his pride in his country with every explanation of the landscape, the people, their history and their customs, their education system and something that was close to Bobby's heart, their food.
He recommended the right places to eat to get authentic Croatian food. Our evening entertainment was well organised to suit the age demographic of everyone on board.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret and Denis,
Thank you for your wonderful feedback. We are so pleased you chose to travel with us and that your alternative journey turned into such a memorable experience.
It’s fantastic to hear how much you enjoyed life on board MY Amorena. The crew work incredibly hard to create a welcoming and comfortable atmosphere, and your kind words about their care, attention to detail, and culinary efforts will mean a great deal to them.
We’re also thrilled that Bobby made such a positive impact on your trip. His passion and knowledge really enhance the experience, and it’s lovely to know his recommendations and insights helped you connect more closely with the destination.
We hope to have the pleasure of welcoming you on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
Annette couldn't have been more helpful.
18 May 2026
Unprompted review
Reply from Saga Holidays
Hi Merilyn,
Thank you for taking the time to share your review. We are so pleased to hear that Annette was able to help you with your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
MV Amorena -Adriatic Coastal Explorer
MV Amorena - cruising round the islands of the Dalmatian Coast. Excellent chef, staff and knowledgeable Tour manager - all made the holiday well worth it. And a lovely little ship too!
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret,
Thank you for your kind feedback. We are delighted to hear how much you enjoyed your time sailing the Dalmatian Coast and that the crew made such a positive impression. It’s wonderful to know the food, service, and guidance from the Tour Manager all contributed to a memorable experience, and that you found the ship itself so charming.
We really appreciate you sharing your experience and hope to welcome you on board again for another adventure soon.
Best Wishes,
Nick
Saga Holidays
MV Amorena
Good itinerary, excellent staff, splendid boat, good company and first class guide. Great holiday - we will be back for more.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for your lovely review. We’re so pleased to hear that you had such an enjoyable experience on board MV Amorena. It’s great to know the itinerary, crew, and onboard atmosphere all came together to make your trip memorable, and that the guidance you received added to the overall experience.
We really appreciate your kind words and look forward to welcoming you back for another fantastic voyage in the future.
Best Wishes,
Nick
Saga Holidays
Amazing Amorena!!
Amorena is a beautiful boat, great food, excellent staff and stunning scenery. A great holiday
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Chris,
Thank you for your wonderful review. We’re so pleased you enjoyed your time on board the Amorena. It’s fantastic to hear that the ship, dining, and crew all made such a positive impression, along with the beautiful surroundings along the way.
We really appreciate you sharing your experience and hope to welcome you back for another memorable holiday soon.
Best Wishes,
Nick
Saga Holidays
Great holiday
Beautiful boat, beautiful scenery, great crew, good food - far too much! - and the guide was excellent. Also, the chauffeur driven transfers are a great luxury that we really enjoyed, except for the return journey where the driver drove appallingly badly throughout the journey, took our post code for his sat nav whilst driving out of the car park. Didn’t know where his car was and we had to search 3 floors, with our luggage, to find it and then had all proximity sensors blaring until we finally managed to get him to turn them off!
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Nicola,
Thank you for such a lovely review. We are so pleased you had such an enjoyable time, from the scenery and the ship itself to the friendly crew and high-quality food. It’s also wonderful to hear that your guide made such a great impression. We’re especially glad the chauffeur transfers added that extra touch of comfort to your journey.
We really appreciate your feedback and hope to see you again for another fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Excellent
Excellent from being collected to being dropped home.
The tour guide was so engaging with our group and was so knowledgeable, caring and so efficient. We were all so lucky to have Bobby with us. The crew on the Amorena was fantastic, nothing was too much trouble, the food the cleanliness, the restaurant manager were so attentive kind and friendly we were thoroughly looked after.
The Amorena is a beautiful boat it felt like a boat from the 1950's such nostalgia, but it had such modern facilities. It was a wonderful holiday from start to finishing. I am so glad we had the opportunity to sail with this crew and tour manager on this holiday. All the guests (27) of us were in agreement it was such a fantastic holiday for us all. Well Done to everyone
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Ruth,
Thank you for your wonderful feedback. We are absolutely delighted to hear how much you enjoyed every aspect of your holiday, from the seamless journey door-to-door to the exceptional experience onboard. It’s fantastic to know your Tour Manager made such a great impact, and we’ll make sure to pass on your kind words.
It’s especially rewarding to know the whole group shared such a positive experience. Thank you for your generous comments and we hope to have the pleasure of welcoming you again soon.
Best Wishes,
Nick
Saga Holidays
Nothing could be easier
Nothing could be easier. Picked up and taken back to your door. All travel arrangements made for you and everything runs dependably smoothly. Friendly booking staff who listen to all your needs. All crew on ship formed a happy, friendly confident team. Nothing was too much trouble and the standard was amazing. An exceptional Tour Manager - Bobby. He had brilliant local and historic knowledge. Was friendly and helpful. Very creative in filling our time so that we had a great time that we would always remember. Would definitely book again and recommend this trip to everyone.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Kay,
Thank you for your fantastic review. We are so pleased to hear how effortless everything felt, from the door-to-door service to the smooth organisation throughout your trip. It’s great to know our team made you feel listened to and well supported from the moment you booked.
We’re delighted that the crew created such a warm and welcoming atmosphere on board, and that the high standards and attention to detail stood out. It’s especially wonderful to hear your praise for your Tour Manager, we’ll make sure to pass on your kind words.
Thank you for your recommendation, it really means a lot to us and we look forward to welcoming you again for another great holiday.
Best Wishes,
Nick
Saga Holidays
It was nice speaking with a friendly person.
It was nice speaking with a friendly person and not with a machine. Katrina was very helpful and efficient.
16 May 2026
Unprompted review
Reply from Saga Holidays
Hi Graham,
Thank you for your kind feedback. We are so pleased to hear that speaking with our team made such a difference to your experience. It’s great to know Katrina was able to assist you in such a friendly, helpful, and efficient way.
We’ll make sure to pass on your lovely comments to her and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Our recent trip on the MV Amorena along the Dalmatian coast
Our recent trip with Saga on the MV Amorena along the Dalmatian coast was excellent. The food was delicious, the crew friendly and efficient, the cabins comfortable and our tour manager Bobby the best we have ever had (and we have been on many Saga holidays!).
Thanks to all the crew and Bobby for a really memorable holiday.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Judy,
Thank you for your wonderful review. We are thrilled to hear how much you enjoyed your recent voyage along the Dalmatian coast. It’s fantastic that the food, comfort on board, and the warm, attentive service from the crew all contributed to such a positive experience.
We’re especially pleased to hear your glowing feedback about your Tour Manager, it means a lot to know they stood out even among your many Saga holidays.
Thank you again for your kind words. We hope to have the pleasure of welcoming you on another memorable trip in the future.
Best Wishes,
Nick
Saga Holidays
A variety of delights
The stress free pick up from home was a really good way to start our amazing holiday. The beautiful M/Y Amorena was our floating home - the onboard staff worked tirelessly and efficiently to keep her spotlessly clean and us looked after and well fed with a variety of lovely food, local wines and beer. Our tour manager Bobby always there when needed - a fount of knowledge from where to eat out to any detail of local history we might ask about. A swim off the boat in the crystal clear Adriatic in a bay surrounded by spectacular scenery was a real highlight for me. The local guides at the different places we visited managed to strike just the right balance of information and entertainment!
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Sarah,
Thank you for sharing such a detailed and thoughtful review. We are delighted to hear that your holiday got off to such a relaxing start with the home pick-up, and that the MV Amorena quickly felt like a home away from home. It’s wonderful to know the crew’s hard work and attention to detail helped keep everything running smoothly.
We’re especially pleased that the variety of food and drinks, along with those special moments like swimming in the clear Adriatic, made the experience so memorable. It’s also great to hear how much you valued the knowledge and support of your Tour Manager, as well as the engaging local guides along the way.
Thank you again for your lovely feedback, it means a great deal to us, and we hope to welcome you back for another unforgettable journey soon.
Best Wishes,
Nick
Saga Holidays
This was my first time travelling with…
This was my first time travelling with Saga, and they did not disappoint. The MV Amorena is a wonderful ship. Our upper deck cabin was lovely and very comfortable, the food was varied and high quality, and Bobby the tour manager was absolutely amazing. A truly great holiday from start to finish!
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for your lovely review. We are delighted to hear that your first holiday with us lived up to expectations. It’s wonderful to hear how much you enjoyed the comfort of your cabin, the quality and variety of the food, and the overall experience on board the MV Amorena.
We’re especially pleased that your Tour Manager made such a lasting impression and we’ll make sure to share your kind words.
We really appreciate you choosing to travel with us and hope this is the first of many trips together.
Best Wishes,
Nick
Saga Holidays
Great service, great holiday.
Great service, great holiday on this SAGA trip on the M/Y Amorena along the north Dalmatian coast. The ship was immaculate, the crew were very friendly, attentive and professional throughout - along with Cruise Director Boze' (Bobby). Nothing was too much trouble. The menu was table d'hote with hot and cold buffet breakfast and set lunch or dinner. To get the standard of food out of such a small galley for 32 guests was nothing short of miraculous. Our cabin on the lower deck was spacious and amply serviced by Tanya. All in all a fabulous week which I would highly recommend.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Andrew,
Thank you for your fantastic review. We are delighted to hear how much you enjoyed your time exploring the North Dalmatian coast. It’s wonderful that the ship, the friendly and attentive crew, and the high standards all contributed to such a memorable experience.
We’re especially pleased that the dining stood out, it’s great to know the team impressed with the quality and variety of food produced on board. It’s also lovely to hear your cabin met expectations and that the care from the housekeeping team made a difference to your stay.
Your kind words about the Cruise Director will be very much appreciated, and we’re so glad they helped make your holiday extra special.
Thank you for your recommendation, we hope to welcome you back on another fantastic trip in the future.
Best Wishes,
Nick
Saga Holidays
We made our booking yesterday and…
We made our booking yesterday and Rebecca sorted us out, no problem with anything and we were sorted in no time. Full marks to Rebecca excellent service.
14 May 2026
Unprompted review
Reply from Saga Holidays
Hi David,
Thank you so much for your kind feedback. We’re delighted to hear everything was handled quickly and smoothly. Rebecca will be thrilled to know her efforts made such a positive impression and we will pass on your kind words. We really appreciate your support and hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Bobby the tour manager of saga was…
Bobby the tour manager of saga was exceptional. The best tour manager I have ever had. All the staff of the amorena were first class. Exceptional food. Everything organised so well.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Sue,
Thank you for your fantastic feedback. We are so pleased to hear that Bobby made such a great impression and that you felt so well looked after throughout your trip. It’s great to know the team on board delivered such high standards, from the organisation to the dining experience.
Your kind words will mean a great deal to everyone involved, and we will make sure they’re shared with the team.
We look forward to helping you plan your next adventure.
Best Wishes,
Nick
Saga Holidays
Saga airport pick-up 50 minutes earlier than neccessary
We were not advised that the Chauffeur Service pick-up is long before necessary and may mean getting up early, for me aged 90. Heathrow Terminal 5 from our home takes 50 minutes unless there is bad traffic. Saga made the pick-up time 2 hours before the earliest check-in. An extra 30 minutes for possible bad traffic would be sufficient.
14 May 2026
Unprompted review
Reply from Saga Holidays
Hi Mike,
Thank you for taking the time to share your feedback. We’re sorry to hear that the scheduled collection time felt unnecessarily early and caused inconvenience, particularly given your personal circumstances. Our aim when arranging chauffeur pick-ups is to provide a generous buffer so that our guests can travel to the airport as smoothly and stress-free as possible, even if unexpected delays arise along the way. However, we do appreciate that this approach may not always feel appropriate for every journey.
Your comments are really valuable and will help us review how we balance journey times with individual needs, so we can offer a more comfortable experience in future.
Thank you again for your feedback.
Best Wishes,
Nick
Saga Holidays
Reply from Saga Holidays
Thank you for your lovely feedback
Kind regards
Nic
Saga holidays
Croatia cruise for one week
Croatia cruise for one week from 24/04/2026
Wow where do we start.
Being picked up on time by Ken and driven to Gatwick and then having Tarik waiting for us when we landed to take us home. Superb service.
When we landed we were greeted with a huge smile by Bobby
Transfer to yacht was very slick.
First impression of the MV Amorena was amazing. Our cabin was in the lower deck which was clean and surprisingly had lots of storage space.
Introductions and briefing for passengers complete. We sat down for a three course dinner with drinks.
And that was just the first day.
Croatia is absolutely stunning and with Bobby’s deep passion for the country we easily fell in love with it too.
The walking tours were very informative. This was mixed with relaxing time sailing. Then seeing the sails go up was simply magical.
The crew were fantastic and every single one of them helped make this trip a unique one.
The food, which was created in a very small kitchen, was very good.
A big thank you to Bobby who was a walking library of information. Nothing was too much trouble for him.
Overall this was a lovely trip for us. Having cruised on big ships and now experienced this cruise I don’t think we will ever go back to the large cruises. Elaine & Dave
24 April 2026
Unprompted review
Reply from Saga Holidays
Thank you for your wonderful feedback from which we are delighted you had such a fantastic experience.
It’s lovely to hear how much you enjoyed Croatia, MV Amorena, and the service from our team, especially Bobby, who clearly made a lasting impression.
We’re so pleased this style of cruising suited you so well.
Kind regards
Nic
Saga Holidays
SAGA staff all tell lies to cover bad business decision
SAGA cruise to northern lights started well. 3days before the cruise ended they emptied the pool (I swim daily). Reception told me the pool would be refilled shortly but netted if the seas were rough. The pool remained empty. Lie number 1. The outdoor bar was a joy to hangout n watch scenery. Again, 3 days before docking they began scrubbing decks, hoses hanging over the bar, buckets everywhere. A martini in a construction zone. They wanted to get ahead before the next cruise. Customer service UK took a month to reply then further lies…. Oh maintenance was required!!!!! What nonsense. They were cleaning in prep for the next cruise with only 2days turnaround time. So…. This 12000£ cruise was ruined by SAGA’s policy to be cleaned n ready to sail again prior to docking. Never again SAGA!!! For goodness sake when you make errors such as these be honest. Good folks walk away from fabrication and poor customer service.
Trying to get deposit back from a future booking. No way Im doing this nonsense again
8 May 2026
Unprompted review
Reply from Saga Holidays
Thank you for your feedback.
We are very sorry to hear about your experience, but we are pleased that our Guest Experience team has now been able to resolve your concerns with you directly.
Kind regards
Nic
Saga Holidays
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