Saga Holidays Reviews 

SAGA cruise to northern lights started well. 3days before the cruise ended they emptied the pool (I swim daily). Reception told me the pool would be refilled shortly but netted if the seas were rough. The pool remained empty. Lie number 1. The outdoor bar was a joy to hangout n watch scenery. Again, 3 days before docking they began scrubbing decks, hoses hanging over the bar, buckets everywhere. A martini in a construction zone. They wanted to get ahead before the next cruise. Customer service UK took a month to reply then further lies…. Oh maintenance was required!!!!! What nonsense. They were cleaning in prep for the next cruise with only 2days turnaround time. So…. This 12000£ cruise was ruined by SAGA’s policy to be cleaned n ready to sail again prior to docking. Never again SAGA!!! For goodness sake when you make errors such as these be honest. Good folks walk away from fabrication and poor customer service.
Trying to get deposit back from a future booking. No way Im doing this nonsense again

The voice at Saga was helpful and friendly. She guided me through the process, explaining as she went.

Saga boutique cruise, April 2026.

Had a fantastic cruise on a super ship with great crew, good choice of food, plenty to drink, good entertainment and a variety of shore excursions.
Sadly spoiled by a costly Special Offer that wasn’t.

Early in the week we had a leaflet offering a ”custom pick and mix salon moment”, select three treatments from the list for £79.
With leaflet in hand my wife booked three wash and blow dry from the listed items.
We were charged 3x£39 I.e. £117. Upon querying the account the Salon Manager claimed that we were not entitled to the offer because:-

1) Each appointment was discounted by £10 and that was the offer - utter rubbish
2)The appointments were made at different times - untrue, all booked together
3) My wife had different stylists at the appointments - irrelevant
4) It was supposed to be 3 different items from the list - not the pick and mix printed on the leaflet.
5) We were told when booking that our choice was not available in the offer - totally untrue.

Each time we disputed one claim, a different excuse was made.
It was obvious that having charged the wrong amount the manager was not going to budge and refused to honour the Offer! After much arguing and intervention from reception the manager reluctantly gave a 10% discount on the bill.
The policy seemed to be to make any excuse to avoid dropping the price. Just because we are all aged and can book an expensive holiday, it doesn’t follow that we can be ripped off.
Not the standard provided by Saga which cares for its customers. I suspect that this is a franchised business on the ship.

Rhine cruise on the Spirit of Moselle boat.
Great to be chauffeured door to door from home.
Lovely boat and good quality food for every meal that didn’t disappoint.
Staff and boat crew very friendly.
Only negatives were a couple of the organised tours could have had more thorough explanations. The wine tasting in Koblenz was in a very cold cellar so warm clothing was needed but not advised so we and others had to cut it short which curtailed our enjoyment.
Would definitely consider Saga again in the future.

Having reluctantly had to cancel a booked cruise, SAGA agreed to transfer my deposit to a SAGA holiday. The whole process was painless! Special thank you to Stephen and Claire from the Cruise department who initiated and closed the process and to Chandan from Holidays who patiently explained the process and set up the holiday. All three were very positive, helpful and a pleasure to deal with.

Very helpful and informative agent who explained everything in detail. I was speaking to her for just under an hour and she was very patient and did not rush anything. Made the booking process easy.

Our Tour Leader Bobby & the Staff on board Mj Amorena. Nothing was too much trouble, we were kept well informed about life aboard ship, the fabulous excursions, the excellent food, the wonderful camaraderie on board & as we toured the charming towns & villages. The natural wonders of Plitvice National Park & being collected from our home & returned safely by your kind drivers Gary & Michael. Will be using your Saga holidays in the future. Thank you one & all for such a happy & fun holiday!

Booking a guided holiday to Japan started well.
Sandra walked my wife and I straight through the process and left us feeling in very safe hands.

Excellant service very helpful and friendly

Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for what, and when you ring any number there is a lengthy blurb to listen to before you get through and find out if you have the right department. If not, you go through the whole thing again.
My companion had a suspected heart attack and so cannot travel and staff kept me informed on progress to being able to take someone else instead. This took over a week but the delay was caused by suppliers not your staff.

My partner and I went on a holiday to Japan and South Korea with Saga holidays, It was truly amazing, so well organised, fascinating and such interesting and wonderful places and people.
The tour was well organised with a English tour manager and a Japanese / Korean local guide, which made the tours run like clock work.
I would recommend this holiday to anyone who anyone who wants a nice easy holiday without the hassle of having to organise everything them selves.
Great value and very professional with top quality hotels.

Adriatic Coastal Explorer, MV Amorena. The tour was absolutely brilliant. Organization was faultless; the ship was immaculate; the crew was fantastic; and our tour manager, Bobby, was exceptional in every respect. This was our first experience on a small-ships cruise, and it exceeded all our expectations. Saga even managed to arrange sun for every day. Highly recommended!

It was a very good trip for 20 days and headed up by saga tour manager Sarah who was really good she made everything work for us. We met her at Heathrow and she came with us all the way to Hong Kong where we waited for our flight to Japan. Couldn’t fault her in anyway. And then off to South Korea where we also had a good time visit in Temple and palaces. We really enjoyed it and if anyone is thinking of going, I would recommend it.

We had a week on the Adriatic Coastal explorer, sailing on the 4 star Amorena to a good variety of places. I chose this tour because it went to the Krka national Park. The waterfalls and the colours of the pools of water did not disappoint. Every day brought new places to explore and a variety of history, nature and lots of attractive and interesting towns and villages. The MV Amorena is a beautiful sailing boat and although sailing was usually using the engine we did have a spell where the crew put up the sails and we moved serenely through the water. The boat takes about 32 passengers so it's easy to mingle and get to know everyone. We were impressed with all the crew who managed the balancing act of great professional service with a friendly sense that nothing is too much trouble. Particular mention should go to the 2 chefs who produced a variety of great food in a tiny gally kitchen. Our guide Bobby deserved a gold star, was always available, happy to answer questions including good ideas of where to eat or to go in free time. We would highly recommend the Amorena, it's crew, Bobby our guide and this tour.

Adriatic cruise on beautiful MV Amorena - well appointed and in pristine condition. Wonderful helpful staff. Very good food. Outstanding knowledgeable tour guide who went the extra mile to make holiday perfect and whose positivity and humour created a great atmosphere. Dalmatian coast is glorious and our captain’s expertise was much appreciated. Interesting ports and places of outstanding natural beauty. Would thoroughly recommend.

The Saga representative on booking the holiday was extremely helpful and took the time to explain all my questions.

The website was glitching so we called. Shanel provided us with a first class service, was helpful, knowledgeable and very polite. Would highly recommend.

Fabulous country with really interesting excursions with well informed guides. Being on board a sailing ship was a great - and different - experience, especially when the crew put up the sails for a while. The ship itself was immaculate thanks to the work of the crew.
The crew were very good indeed - helpful, welcoming, good humoured, and always happy to assist with anything, and the chef produced some exceptional food, even catering for special dietary needs (like mine) from a tiny galley.
To top off this wonderful experience, Bobby our tour manager was exceptional - full of fun, friendly, well informed, caring, but also well organised, clear in his communication of daily events, and calm if things didn't go quite to plan. Above all he clearly loves his country and his job.

Graham was very friendly and explained everything well. Paying by phone was a little difficult but we got there in the end. Good experience in feeling good about spending money!

Interaction with Graham was perfect.Concise and clear info