We had a really good experience with HML, the viewing was good, Charlotte was very patient, thoughtful and nice to us during the entire process. After letting the house the team was also very supporti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would recommend, couldn't had been any better everything went very quickly. I've received an excellent service from Hayley Whitehead based in HML Romford. She's a very kind and concise person, a... See more
Dealt with David for the 1.5 year tenancy. Couldn't fault them. Very prompt with initial viewing and information, got paperwork sorted pretty quick. When the washing machine broke, took no time f... See more
Thanks to the efficient as always team at HML for always going above and beyond to ensure that both landlord and tenants are afforded the best possible outcome. Nina and Sharon at Romford are amazing... See more
Company details
Information provided by various external sources
With a clear and seamless process perfected over decades of experience within the property market, HML Lettings offers an overarching structure that provides clear and practical support for landlords, investors and tenants. Our dedicated lettings team put care and attention into ensuring that the needs of our tenants and landlords are fully and comprehensively catered for, throughout the entire process. The team are always on hand to answer any queries tenants may have, as well as providing help and support to our landlords as they look to invest and rent out their property in the best possible way. Significantly saving you time, our experienced team will handle the entire lettings and management process promptly and efficiently. Our package is tailored to each client and we offer a wide range of services from full management of a let property, to tenant sourcing only. Naturally, we are fully compliant with all statutory requirements and other industry guidelines.
Contact info
9-11 The Quadrant, TW9 1BP, Richmond, United Kingdom
- 020 8948 3211
- lettings@hmlgroup.com
- hmllettings.com
4.6
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied with HML Romford
Very satisfied with HML Romford. Moving in was as smooth as could be, and since then, any issues that have cropped up have been dealt with promptly and thoroughly. I mainly correspond with Hayley who has been fantastic, warm and friendly and always proactive in resolving any problems, not that we've experienced many. All the other team members i've dealt with have been great too. I would be happy to recommend HML to family and friends.
17 September 2020
Unprompted review
Linda Cole demonstrated outstanding…
Linda Cole demonstrated outstanding support and coordination skills when our property needed extensive renovation after a tenant left it in an appalling condition. She has always been very proactive in her advice and management. Thank you!
14 September 2020
Unprompted review
Amazing HML team! Thanks to the efficient as always team…
Thanks to the efficient as always team at HML for always going above and beyond to ensure that both landlord and tenants are afforded the best possible outcome. Nina and Sharon at Romford are amazing to work with. Thank you Sharon for all your help recently with the new guideline certification needed for the home. Throughout the years with this company you all have continued to be professional and helpful as always. Thank you so much! Highly recommended firm.
14 August 2020
Unprompted review
My experience of HML
I was very pleased with the service i received from HML. Their lettings manager, Anita, was very easy to work with; friendly, responsive and professional. My new tenants are a lovely young professional couple. An excellent result and an excellent service. Thank you Anita.
4 August 2020
Unprompted review
Thornes recommendation
I was recommended Thornes as a letting agent and have been impressed by the approach and attention to detail during the process, from getting my property ready to let and finding tenants to communication, and resolving any queries and questions from myself or my teneats. It has given me peace of mind that my property is in safe hands.
28 July 2020
Unprompted review
I worked with Thornes for over 4 years…
I worked with Thornes for over 4 years during a period of time I was letting my property. I only have the best possible experience with them. As a landlord, I felt rested as the process of searching tenants was detailled and attentive; the communication flow with me was also positive and, whenever something needed a fix, it issue was promptly resolved. As someone living abroad, I couldn't have asked for better support.
28 July 2020
Unprompted review
Luton agency employee are very good
Luton agency employee are very good customer focused, they are always kind and fast in solving issues. Thanks! V.
27 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.