Hmd Legal Reviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company and successfully completed their property transactions. Customers frequently praise the staff for their incredible helpfulness and responsiveness, noting that urgent inquiries and paperwork are handled promptly and professionally. Consumers also appreciate the user-friendly online portal, which makes tracking the progress of their house sales and purchases very clear and keeps them updated daily without any confusion. However, some customers also noted occasional issues with communication. A few people mentioned difficulties in reaching anyone by phone, leaving multiple unreturned messages, and experiencing frustrating delays when trying to get timely updates.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is patient, efficient, and thorough... See more

Staff

Clients share positive opinions on staff, frequently describing the team as extremely helpful, knowledgeable,... See more

Response time

Reviewers highlight positive aspects of response time, noting that communications and updates are handled... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

User experience

People report positive experiences with user_experience, highlighting a smooth, transparent, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Great firm!! I used HMD Legal for the first time and they were very prompt with their responses and reassured me that we would complete within the 56 day time period needed to meet auction purchase re... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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Replied to 60% of negative reviews

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4.7

All reviews

(203)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Great process

Excellent process with timely and accurate communications made the conveyancing transaction easy. Good value too! Thanks again to Hannah & Nicola.

20 October 2025
Rated 5 out of 5 stars

First home buyer

I’ve recently purchased my first home. I knew of Hmd Legal through a family member and didn’t hesitate to use them.

The team were extremely thorough throughout and only ever professional. On an app called HOOWLA I was able to see a progression chart which was very helpful. It also tells you what the last time they worked your case was. I was never in any position of worry, every single thing was laid out and explained in depth.

As a first time buyer I found my whole experience a lot less stressful than I’ve heard of other friends.

I would do nothing but instantly recommend this firm for anything you need in this sector.

Thank you all so much for making my dream a reality and helping me.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. Sale of property and purchase of new property. The online app was great and could see the progress. Highly recommend

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Cannot rate HMD Legal higher

Cannot rate HMD Legal higher. Everyone I dealt with have been very helpful, polite and great to deal with (Harry, Chamodi, Simay and Hannah).

They took the stress out of the process and we completed in under 10 weeks. They have a portal which is easy to use and allows easy tracking and uploading of documentation.

Very highly rated.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Crace is a superstar.

By far the best experience we could have hoped for. We instructed HMD and were allocated Grace Braim to deal with a property purchase in Whitby.

From start to finish everything was dealt with promptly, professionally and just as importantly, in a friendly manner.

From instruction to completion it took just over 3 weeks! Those 3 weeks were a stress free as we could have hoped for, as Grace preempted every query so to have everything in place ahead of time.

Every email was responded to promptly (usually a matter of 5 or ten minutes), phone calls were always answered which is unbelievably refreshing given previous experience with firm from Doncaster.

Grace put our minds at ease when anything arose, the response was always “that’s not a problem, we will sort it”. Explanations were always offered in layman’s terms, making the legal jargon simple and understandable.

Thank you again Grace and Dagmara. We will absolutely use you again in future and suggest anyone reading this, do not hesitate in using HMD.

Best wishes, Dave and Emma.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Local company with excellent staff and communication

Local company with excellent communication, very friendly and professional staff. They kept us informed all the way through the selling process with weekly updates. The online document and filing system is a great system and allows you to see every step of the way. I would highly recommend HMD Legal.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The service from HMD Legal was excellent. Communication was first class, we were both kept informed each step of the way. The whole process was seamless and we completed on our Mother's house in 7 weeks. I can highly recommend HMD Legal. Many thanks to all personnel concerned in our recent stress free house sale!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal we’re far cheaper than other…

HMD Legal we’re far cheaper than other conveyancers but gave us an excellent service, keeping us up to date on progress, letting us know when we needed to do anything and quick to respond when we had questions. I rate them excellent and would not hesitate to recommend them or to use them again. Hannah and Tia were especially helpful.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing "Grace"

From start to finish the process was quick and easy with HMD Legal. They responded to communication quickly and clearly. We completed on our property in 8 weeks. We would definitely use them in the future and we would recommend to others.
Grace was amazing.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Using HMD Legal was the best decision…

Using HMD Legal was the best decision I’ve made!

This is our third purchase and have used other solicitors before who we were constantly having to chase and ask for updates!
This wasn’t the case with HMD legal, they updated us regular, everything was complete without us having to ask and Hannah is amazing. I’d email her asking a question and I can guarantee within 5 mins there would always be a reply!

It’s so refreshing to have a solicitor that actually understands and helps without having to call someone and then get passed from pillow to post.

I can recommend HMD legal 100%!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with Hannah and the rest…

Very pleased with Hannah and the rest of the HMD team. This was my first house purchase so I had a lot of questions and required assistance. Every step was completed in a timely manner and I always received a prompt response about any queries/updates. A professional, polite and competent team.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

I couldn't be more impressed by Grace and the team.
The entire team were competent, communicative, pleasant, use a intuitive and transparent online dashboard, and made me feel like I had a strong team fighting my corner to get the sale through while also covering me in terms of risks.
Grace was approachable and on hand throughout to pick up queries from both me and the estate agent. I felt like she knew me and and my case really well and responded quickly and throughly to my questions and queries.
I loved the Howla app, it meant the whole process was super transparent and I could see the process being made, as well as having Grace updating me as and when she actioned the tasks.
I will certainly be recommending you on to friends and have appreciated the excellent support throughout! Thanks for all your hard work on my behalf.

2 October 2025
Unprompted review

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