Hmd Legal Reviews 169

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People frequently commend the quick response times and the efficient customer service provided. Reviewers also appreciate the smooth and transparent user experience, often mentioning the ease of tracking progress through the online portal. However, some people were dissatisfied with the communication, describing it as dreadful or inconsistent. A few other people also felt that the company lacked attention to detail and accountability, leading to issues like incorrect information being provided or cases nearly collapsing.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional approach, speed, and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the efficiency and responsiveness... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the thorough, efficient,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Fabulous service from Grace and the HMD legal team, I can highly recommend. Grace made our move so much easier, professional to the core, friendly manner and chases everything removing stress from any... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

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Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you Tia and Chamodi

Tia and Chamodi made the purchase of my new home as easy it could be. The online portal allows you to check the progress of your case at any point along the process. Chamodi and Tia were available for any questions I had and responded well when issues occurred.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

We recently sold and purchased a…

We recently sold and purchased a property, and HMD represented us
We were very happy with their professional approach , their speed and how pleasant they were to deal with. Also the cost was very very reasonable , I would recommend HMD to anyone.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service

Very happy with the professional services from HMD. We were in a position to settle and complete very quickly within six weeks, including the Christmas and New Year’s break. Hannah and her team were prompt and efficient at all times. Unfortunately, the sellers withdrew the house from sale at the last minute as their new business venture in the US had some unforeseen issues and didn’t move. Nevertheless, I recommend HMD completely. 

27 April 2026
Unprompted review
Rated 5 out of 5 stars

House sale

They were very efficient and responded to queries extremely quickly

2 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. Our house sale very nearly collapsed twice due to staggering incompetence from this firm. First, they failed to contact the Land Registry at a critical stage—something so basic it’s hard to believe it was missed. Then, just as things were back on track, they managed to provide incorrect information to the lending building society, putting the entire transaction at risk again.

This wasn’t just stressful—it cost us money. Extra fees, delays, and endless chasing on our side to fix their mistakes.

A complete lack of attention to detail and accountability from start to finish. I would strongly advise anyone to look elsewhere unless you want your sale jeopardised and your patience (and wallet) drained.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

HMD Legal Grace is fantastic!

HMD Legal. Grace is absolutely fabulous.

This is the first time I have used HMD Legal and I am so glad I did.
Grace has sorted a lease extension on a flat for me. (In super fast time and extremely efficient).
From start to finish she has been absolutely amazing and kept me updated all the way.
Making this completely stress free for me.
I have told everyone how impressed I am with Grace.
Thank you so much for everything.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with HMD…

I had an excellent experience with HMD Legal, hey were efficient and I felt worked hard for me.

I had contact with several staff but mostly with Grace who was polite, and always kept me informed throughout my purchase. Grace has an excellent sense of humour also and I enjoyed talking with her.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

We used HMD Legal to handle our house

We used HMD Legal to handle our house sale. It was not a straightforward process due to the buyer/buyer's solicitor making things extremely and unnecessarily difficult. The end result was that the whole process took 18 months and we ended up selling to a second buyer.

Throughout this period, Nicola and the team from HMD did a magnificent job and finally managed to complete the sale. Nicola was supremely efficient and responsive, and I would recommend them to everyone unreservedly.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

HMD did an amazing job as the…

HMD did an amazing job as the solicitors on our house purchase. It was a very smooth process and the online tool to check progress updates works really well. Can't recommend them enough!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I really would not recommend this firm

I really would not recommend this firm. Lots of automated junk like emails but no personal touch. They really did act in my interests and were very unresponsive. We happy to bill me for costs that should have been covered by the buyer and even after completion they have not billed me properly.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

After our first attempt at buying a…

After our first attempt at buying a house fell through due to solicitors incompetence basically we went after another property and used hmd this time and everything was so smooth and informative,constant email updates with how it was going and various tasks that had been completed and the process was rather quick in my opinion so I cant speak highly enough of the way they handled our house buy and if I ever needed the service again I would definitely use and trust them to do the same work for us again

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased , would absolutely recommend to anyone

We received fantastic service from the HMD Legal team - Grace Braim in particular was such great help throughout the whole process. As first-time buyers, there was a lot we didn't know, and Grace was absolutely excellent in explaining each step and what was needed from us at every stage. She was incredibly patient and also super quick with her responses, which was really appreciated when we needed questions answered.

We always felt that Grace was very efficient and would give us regular updates even through quieter periods. This made the process a lot smoother and easier for us, as we felt like we were being supported throughout. At times when our seller's solicitors were being slightly difficult, she managed to sort the problem each time which was fantastic.

Overall, we would absolutely recommend HMD Legal to anyone looking to move house/buying their first house. The whole process from the day we instructed to completion date was made so much easier with their assistance!

Thank you for all your help.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

We have used HMD Legal for both selling and buying houses

We used HMD Legal as our conveyancing solicitors for selling our house and purchasing two new properties. The team at HMD Legal is exceptional—everything operates smoothly and efficiently. All queries and checks were handled promptly and thoroughly. I worked closely with Tia Hinds and Hannah Dowling, both of whom were extremely efficient and knowledgeable. I highly recommend this firm.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

First class solicitors - Brilliant

HMD Legal were acting for me on a purchase of a new property which was slightly complex. My solicitor, Grace Braim was absolutely top class and an absolute credit to the company. The sellers solicitors were difficult from the onset, yet Grace diligently and professionally dealt with them with ease and secured the best outcomes for me during the purchase. Grace thoroughly reviewed all documents, replies, searches in detail and advised accordingly. I can say without hesitation, that Grace went above an beyond.

All aspects of the transaction and status could be viewed on the HMD Legal portal, which was regularly updated. If ever I had a question, I would receive a response from Grace within a matter of hours, if not sooner. Very different from other solicitors.

I would only use HMD legal moving forward for any future purchases and highly recommend them to all.

Thank you!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We would highly recommend Hannah and the team at HMD, Hannah is very quick to respond to any queries, and the online portal is very helpful to check on progress, no need to worry that they are not 'your local solicitor' as everything is done online, Would not hesitate to use HMD

23 February 2026
Unprompted review

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