I bought a very nice watch from H L Brown and I had an amazing experienceThe watch arrived with very speedy delivery and was well packaged as you expect it so that was a good startThen once I opened... See more
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I purchased a Gents Tissou watch for a present from a well known online high street store who cancelled the order after a week. After searching on Google I came across HL Brown who had the watch I wan... See more
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Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it h... See more
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What a great experience from start to finish buying a preloved item online. Such helpful honest staff (I had initial questions) and then my dealings with Daniel, who went above and beyond helping me... See more
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Company details
Written by the company
Discover the timeless elegance of H. L. Brown, a family-run business for 162 years. Located in Doncaster, we specialize in luxury jewellery and watches, offering both new and pre-owned pieces. We provide an exquisite selection of prestigious brands. Our collection also includes silverware and unique gifts, perfect for any occasion. H. L. Brown blends heritage craftsmanship with modern elegance, ensuring each piece reflects our commitment to quality and style. Visit our stores in Doncaster or explore our online shop to experience our exceptional range and unparalleled service.
Contact info
18 St Sepulchre Gate, DN1 1TB, Doncaster, United Kingdom
- 01302342589
- info@hl-brown.co.uk
- hl-brown.co.uk
4.8
Excellent
143 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from H. L. Brown
Dear L Hutch,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to see you purchase with us again soon.
Kind regards,
The H. L. Brown Team
Fabulous experience from start to finish
Fabulous experience from start to finish. Watch arrived beautifully wrapped. Wonderful present for husband. Thank you so much 😊
13 August 2025
Reply from H. L. Brown
Dear Customer,
Thank you for taking the time to leave your review.
We're delighted to read of your experience with us and hope to see you shop with us again soon.
Kind regards,
The H. L. Brown Team.
Felt not good enough
Saw some rings in the window, majority a price we were looking to pay.
Went in, a really good feeling, everyone smart, well turned out, the assistant seemed a little disinterested although was initially helpful, although each time the door rang (you need to buzz to get in) he looked over staring.
He asked a price and using the prices in the window as a gauge, I said that, although we could pay more if needed, I was told that was not possible (I was a little surprised, as it didn’t marry to what I had seen, however I assumed we would discuss.
On going to fetch the rings - we assumed - and price we were presented with the price only, and no rings - trying in an actual ring would have helped build an emotional bond.
We were then told to go try somewhere else.
We left and were both shocked! Actually felt like we were not good enough. Maybe how we were dressed (for the cinema). We went to somewhere else nearby who was helpful, accommodating, interested, gave time and attention, and although we have to wait a few weeks for both rings and paid more than we (even secretly) planned, it all felt so right.
23 August 2025
Unprompted review
Reply from H. L. Brown
Dear Jeff,
Thank you for taking the time to detail your experience with us in your review.
Firstly, we are very sorry that this has been your experience with us, as this is not how we like our customers to feel whilst they are with us, or after shopping with us. We take pride in being able to reflect and serve both the local community and those further afield.
Secondly, we have escalated this internally to be able to assess and improve on the areas you have highlighted. Whilst we do have security measures in place, these should not affect your experience whilst with a member of our team. Our directors have been made aware of your review and will continue to follow this up internally to ensure that we are able to provide the standard of service we strive for.
Whilst we acknowledge that you have purchased elsewhere, if there is something we can do to put this right, please let us know by emailing info@hl-brown.co.uk and we’ll be happy to discuss this directly with you.
Again, we are sorry that your experience didn’t match expectations, but please rest assured we are actioning your feedback to provide better experiences in the future.
Kind regards,
The H. L. Brown Team.
I purchased a watch on line
I purchased a watch on line. The price was great value. The on line purchase process was simple with excellent communication and next day delivery. Dealing with H. L. Brown was smooth and easy.
5 August 2025
Reply from H. L. Brown
Dear Barry,
Thank you so much for taking the time to leave your review.
We're delighted to read of your experience, and hope to see you purchase with us again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Customer,
Thank you for taking the time to leave your review.
We're delighted to read of your experience with Claire - we've let her know about your feedback and was pleased to have been able to help on this occasion.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Very pleased with my watch though still…
Very pleased with my watch though still working out what automatic actually means on a watch since not had one before. But overall a happy customer, watch delivered on time at a good price and would recommend this company to others.
12 August 2025
Reply from H. L. Brown
Dear David Scarrett,
Thank you for taking the time to leave your review.
With your watch being automatic, it will use the natural motion of your wrist to wind the mainspring, meaning there's no need for any manual winding. We do have watch experts throughout the business if you'd like to have an informal chat with them on the phone if you'd like to learn more, otherwise, we do hope you enjoy your new timepiece for many years to come!
We hope you welcome you back again soon.
Kind regards,
The H. L. Brown Team
Excellent service
Excellent service, communication and above all, a really beautiful watch!
12 August 2025
Reply from H. L. Brown
Dear Parney Pilling,
Thank you for leaving your review.
We're delighted to hear of your experience with us, and hope to see you again soon.
Kind regards,
The H. L. Brown Team
An experience never to be forgotten.
This experience deserves sharing, despite being ancient. Circa 1983 when buying my wife's Rolex Datejust and my Submariner, we both recall the utterly exemplary service we received from Mr Smith of WH Brown, Doncaster. Funereally garbed in black suit, black tie and white shirt he was courtesy personified (before, during and after we decided to make a purchase). We bought the Datejust and went back to order the Sub' some months later, following Mr Smiths question to me: "--and what about Sir? We could offer a splendid discount of 20% on a bi-metal Submariner." I ordered on the spot and the wait was six weeks. Collection lasted an hour whilst Mr Smith explained every intricacy of the watch. He even checked I'd fed the parking meter sufficiently well for a prolonged visit. Memorably excellent experience from over forty years ago. I might add. that Mr Smith and I had a long conversation about watches, where he related a story to me about a Doncaster customer who had spent some 9,000 pounds on a Patek Philippe some months previously. Mr Smith was asked in bluff Yorkshire, "Na'then if I get knocked down in't' road walking out of 'ere' will anybody know what I'm wearin' on mi wrist? To which Mr Smith replied, "Unlikely Sir, but if you were to be knocked down in Geneva, everyone would know exactly what you had on your wrist."
19 August 2025
Unprompted review
Reply from H. L. Brown
Dear Robert,
Thank you so much for sharing your experience and memory from Doncaster!
We're delighted to read that an excellent experience with us has remained with you for so long! We shared the review with the office staff who also remember Mr Smith.
Whilst the area has changed, we hope to welcome you back to the Doncaster store soon.
Kind regards,
The H. L. Brown Team
Engagement ring shopping
Came in today with my partner having never looked at engagement rings before, and not knowing for definite what style ring I wanted. Lynne and the team were very knowledgeable and attentive and listened to every word we said and made the whole process enjoyable, thank you very much!
16 August 2025
Unprompted review
Reply from H. L. Brown
Dear Ella Williams,
Thank you for taking the time to leave your review.
We're so pleased to have been able to provide you with an enjoyable experience during such an exciting time! We're make sure Lynne and the team have seen your review.
We hope to welcome you back again soon!
Kind regards,
The H. L. Brown Team
Excellent service
Excellent service, I needed the watch as a gift with very little notice and they were more than accommodating
2 August 2025
Reply from H. L. Brown
Dear Rebecca,
Thank you for leaving your review.
We're delighted to have been able to help you on this occasion!
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
HL Brow & Son
The service and knowledge of HL Brown personnel is very good and a pleasure to be in their store
16 August 2025
Unprompted review
Reply from H. L. Brown
Dear Matthew Hinckley,
Thank you for leaving your review.
We're delighted to head of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Very good service from HL Brown.
The H L Brown web site was very easy to use and the watch I ordered was delivered to my nearest branch within three days. Collecting it from there also proved trouble free the staff at the branch being very helpful. Overall the buying experience from H L Brown was very good.
7 August 2025
Reply from H. L. Brown
Dear Mr David Abbot,
Thank you for taking the time to leave your review.
We're delighted to read of the experience you received from your click and collect order.
We hope to welcome you again soon.
Kind regards,
The H. L. Brown Team
great experience
Bought a great watch at a great price - they kept me informed as the order progressed and delivery was nice and quick.
5 August 2025
Reply from H. L. Brown
Dear Richard,
Thank you for leaving your review.
We're pleased to hear of your shopping experience, and hope to welcome to back again soon.
Kind regards,
The H. L. Brown Team
Great watch at great price
Great watch at great price, prompt delivery, and well packaged.
5 August 2025
Reply from H. L. Brown
Dear Customer,
Thank you for taking the time to leave your review - we're delighted to hear of your experience!
We hope to see you again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear David Wellings,
Thank you for taking the time to leave your review.
We're delighted to read of your satisfaction with our despatch. We hope to see you again soon.
Kind regards,
The H. L. Brown Team
Excellent service on purchasing a…
Excellent service on purchasing a watch, came size as requested and speedy delivery very happy customer.
28 July 2025
Reply from H. L. Brown
Dear Customer,
Thank you for taking the time to leave your review.
We're delighted to read of your experience, and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Outstanding service
Purchased a rolex from H.L. brown and could not be more impressed by the service provided by Paul from the moment I walked in. I was treated with care and expertise, answered any questions or problems I had with the due diligence and made the process of buying the watch a breeze. I also had the opportunity to speak with Nikki through email and answered every email I had with due diligence and care.
28 July 2025
Unprompted review
Reply from H. L. Brown
Dear Callum East,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and we'll ensure both Paul and Nikki are aware of your review.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
First time purchase with company…
First time purchase with company excellent customer service unfortunately had to return item as it was to small refund generated immediately would recommend HI BROWN 5 STARS.Dave Hindle
2 August 2025
Reply from H. L. Brown
Dear Mr Dave Hindle,
Thank you for taking the time to leave your review.
Whilst we are saddened the item didn't fit as expected, we're delighted to read we've been helpful and that you'd still recommend us.
We hope to be able to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Michael Richards,
Thank you for taking the time to leave your review.
We're so pleased to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Great experience
28 July 2025
Reply from H. L. Brown
Dear Sushant Satyal,
Thank you for taking the time to leave your review.
We're so glad we were able to help you on this occasion and we hope to see you again soon.
Kind regards,
The H. L. Brown Team
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