I have been a customer at Wakefields for many years. I’ve purchased a selection of jewellery over the years, also my husband had a necklace and matching earrings made for me at Wakefields for a spec... See more
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Review summary
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Reviews shaping this summary
Melanie had suggested a solution prior to Christmas. When I took the watch in Ben was extremely helpful and I left the watch. He called me later that day to confirm time scale and costs. He then call... See more
Company replied
From the moment the door was opened for me, I couldn’t have felt more welcome! Willie (as a fellow Scot) and I chatted about our ‘home’. He checked and found that Lucy was free to help me. Without any... See more
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My wife and I had a wonderful experience whilst purchasing a ring for my wife. Emma and Willie were lovely and made us feel very special. We absolutely love the ring and that day will stay with us for... See more
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Company details
Written by the company
Wakefields Jewellers is a leading independent luxury jeweller and fourth-generation family business in Horsham, West Sussex, renowned for exquisite craftsmanship, refined design, and exceptional levels of customer service. With a longstanding history in Sussex since 1911, we specialise in fine jewellery, bespoke design, bridal jewellery and luxury watches. Our fine jewellery collections showcase timeless elegance and enduring quality, featuring carefully selected diamonds, precious gemstones, and beautifully crafted gold and platinum pieces. Each design reflects our commitment to excellence, sophistication, and lasting value. Through our bespoke jewellery design service, clients are invited to create truly one-of-a-kind pieces. From initial concept to finished masterpiece, our experienced gemologists and master goldsmiths work within our in-house jewellery workshop to bring meaningful ideas to life, ensuring every bespoke piece is as unique as the story behind it. Wakefields Jewellers is also a trusted destination for bridal jewellery, including engagement rings and wedding rings, expertly crafted to mark life’s most important moments. Whether selecting a classic diamond engagement ring or designing a custom bridal set, we offer guidance, expertise, and uncompromising quality at every stage. Our offering is completed by an extensive selection of luxury watches, supported by our professional on-site watch workshop and Rolex authorised service centre. From routine servicing and repairs to specialist care, each timepiece is handled with precision, discretion, and technical excellence. Proudly serving Horsham and the wider Sussex area, Wakefields Jewellers is known for its integrity, attention to detail, and exceptional customer experience. We are dedicated delivering fine jewellery and luxury watches collections, alongside an impressive range of in-house workshop services, defined by trust, craftsmanship, and timeless design.
Contact info
11 West Street, RH12 1PF, Horsham, United Kingdom
- 01403 264001
- info@wakefieldsjewellers.co.uk
- www.wakefieldsjewellers.co.uk
4.7
Excellent
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Always excellent service
Always excellent service and very friendly and knowledgeable staff. Joel makes us great coffee which comes with a couple of delicious biscuits
5 September 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Debra, thank you so much for your lovely review! We’re delighted to hear that you always receive excellent service and that our team’s friendly and knowledgeable approach makes your visits enjoyable. We’ll be sure to pass your kind words on to Joe, and we look forward to welcoming you back in-store again soon!
A quality establishment
A team that is always friendly, helpful and knowledgeable. Great surroundings and products to suit all tastes and pockets..
28 August 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Martin, thank you for taking the time to write such a kind review. We’re so pleased to hear that you find our team friendly, helpful and knowledgeable, and that you enjoy both our surroundings and the range of products we offer. We truly appreciate your support and look forward to welcoming you back in store again soon!
We have been using Wakefields for over…
We have been using Wakefields for over 3 years and whether it is to have jewellery valued, cleaned, serviced and more recently purchasing an item, the staff are extremely friendly and knowledgeable.
21 August 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Stella, thank you for writing such a lovely review and for choosing Wakefields Jewellers over the past three years. We’re delighted to hear that you’ve always found our team to be friendly and knowledgeable, whatever the occasion. We truly appreciate your continued support and look forward to welcoming you back in store again soon!
Always provide an exceptional service…
Always provide an exceptional service with professional staff and a stunning showroom with lovely jewellery and watches..
18 August 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Matt, thank you so much for your kind review. We’re so pleased to hear that you consistently receive exceptional service from our professional team and enjoy visiting our showroom. We truly appreciate your continued support and look forward to welcoming you back in store again soon!
Wakefields have created not just a…
Wakefields have created not just a fabulous shop but a true "sparkly" experience. The courtesy and professionalism shown to clients is unsurpassed. The quality and choice of stock is excellent..
7 August 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Hugh, thank you so much for such a wonderful review! We’re delighted to hear that you enjoy the “sparkly” experience we strive to create at Wakefields jewellers. Your kind words about our team, service and selection mean so much to us. We truly appreciate your support and look forward to welcoming you back in store again soon!
Top Notch experience
Always top notch everytime I visit the shop in Horsham.
10 August 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Steven, thank you for such a kind review. We’re delighted to hear that you always have a top-notch experience when visiting our store. We look forward to welcoming you back again soon
The staff are extremely welcoming and…
The staff are extremely welcoming and knowledgeable.
I have no hesitation about recommending this store to anyone who is looking for excellent service .
25 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Peter, thank you so much for your wonderful review. We're delighted to hear that you found our team to be welcoming and knowledgeable. It's wonderful to know you enjoyed your experience with us, and we're so grateful for your recommendation. Thank you for your support, and we look forward to welcoming you back to Wakefields Jewellers soon!
Everyone is so friendly
Everyone is so friendly. You all go the extra mile to make our visit and purchase a special occasion. The invite to the Rolex evening was an extra special surprise..
25 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you so much for your kind review. We're delighted to hear that you always feel so warmly welcomed when you visit Wakefields Jewellers. It means so much to know our team helped make your visit and purchase feel like a special occasion. We're also so pleased that you enjoyed our Rolex evening invitation, it was a pleasure to have you with us, and we're thrilled it made your experience even more memorable. Thank you again for your continued support, and we look forward to welcoming you back soon!
Wakefields Jewellers
I am always made to feel very welcome in the shop regardless of whether I am planning to spend a small or large amount of money. I am always offered a drink. All staff, in my experience, are friendly, patient, helpful, knowledgeable, well dressed and professional..
1 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Julie, thank you for taking the time to write such a kind review. We're so pleased to hear that you always feel welcome when you visit Wakefields Jewellers, regardless of what brings you into our shop. Your kind words about our friendly, knowledgeable and professional team mean a great deal to us, and we'll be sure to share your feedback with everyone. We look forward to welcoming you back in store again soon!
Beautiful independent Rolex and Tudor retailer dealing in both new and approved used watches amongst other jewellery.
The experience has always been good. On this occasion we came to shop as opposed to browse and Joe was extremely professional in his customer service, care and attention. The prices of items seem to be quite competitive despite lack of flexibility in negotiation and of course the stock is beautiful as you would expect.
14 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you for writing such a lovely review. We're delighted to hear that you've consistently had positive experiences with us and that Joe's professionalism, care, and attention made your latest visit such an enjoyable one. We'll be sure to pass your kind words on to Joe, he'll be pleased to know his customer service made such a positive impression. It's also wonderful to hear that you appreciated both the quality of our collection and the value we offer. We truly appreciate your support and look forward to welcoming you back in store again soon!
Definitely worth a visit
Popped in to Wakefield for a browse and ended up buying a Tudor Watch for my husband a a pair of earrings for me. The staff were not pushy at all and seemed genuinely interested in us.
We were served by Emma and we cannot praise her enough. She gave us just enough space to make up our minds and ensured we knew all about our purchases. What a refreshing experience.
18 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Heather, thank you so much for taking the time to leave such a kind for review. We're delighted to hear that what started as a browse turned into finding the perfect Tudor watch for your husband and a pair of earrings for yourself. We'll be sure to pass your lovely feedback on to Emma. She'll be thrilled to know that her friendly, knowledgeable approach and giving you the time and space to make your decisions made such a positive impression. It's wonderful to hear that you enjoyed such a relaxed and refreshing experience with us. We hope you both enjoy your new purchases, and we look forward to welcoming you back in store again soon!
I was extremely impressed with how…
I was extremely impressed with how welcoming and professional the whole team were. This was my first visit to Wakefields and it far exceeded my expectations. Eve had a lovely manner with the girls when they were getting their ear piercing. My daughter was nervous but Eve put her at ease and was very professional and kind. I have already recommended you to several friends.
14 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that your first visit with us exceeded your expectations and that you felt so welcomed by our team. We'll be sure to pass your kind words on to Eve, she'll be delighted to hear that her caring and professional approach helped put your daughter at ease and made the ear-piercing experience a positive one for both of the girls. Thank you also for your recommendation, we truly appreciate your support and look forward to welcoming you and your family back to wakefields jewellers again soon!
Great experience
Emma was superb. Her knowledge of the products is exceptional, and the time that she invested in us over two visits to discuss different watches, try them on and consider our options demonstrates her excellent customer focused approach and helpfulness. Likewise the other staff at the store have been very welcoming. Thank you..
11 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Chris, thank you for your wonderful review. We’re delighted to hear that Emma made such a positive impression during your visits, we’ll be sure to pass on your kind words to her and the team. Thank you again for choosing Wakefields Jewellers and we look forward to welcoming you back in store again soon!
A Modern Jeweller with Old World Elegance
Customer service is second to none. I was having a very bad day, which began with a nasty medical diagnosis. As well, I am clinically vulnerable & need to be masked at all times in public enclosures like shops. I did NOT look like a customer in need of luxury jewellery. But — following a burglary that relieved me of my lovely Oris Crown Pointer, my husband bought me a beautiful Tissot Le Locle. I came in to get the linkband adjusted so I could wear it — I needed cheering up. Ben was kind and delightful. Thorough, helpful & efficient. Just the interaction cheered me immensely, never mind the watch.
Secondly, Wakefield’s has both a jeweller & a horologist onsite. They can do complex repairs to fine jewellery & service watches.
Finally, Wakefields source their own stones, generate their own designs & produce some of the finest, most elegant & delicate precious-stone jewellery I have seen. In a world where even the most expensive jewels are ‘big & bling’, Wakefield’s has TASTE.
Not least in their choice of employees. Thank you, Ben. You retrieved my day from a dark place..
4 July 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Sophia, thank you for taking the time to leave such a thoughtful review. We’re truly sorry to hear you were having such a difficult time, but we’re so pleased that Ben was able to make your visit a positive one. Thank you for your kind words about our workshop and the care that goes into our jewellery. It means so much to know that you appreciate the craftsmanship behind our designs, as well as the expertise of our in-house team. We’ll be sure to pass your lovely feedback on to Ben, and we look forward to welcoming you back in store again soon!
Becky and Wakefields were simply excellent
Becky and Wakefields were simply excellent, first class customer service delivered in a knowledgeable and engaging way. She guided my wife and I in the choice of a replacement wedding ring for my wife ensuring all of our wishes where taken into account but shaped by her pragmatic advice..
27 June 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you so much for your wonderful review. We’re delighted to hear that you and your wife had such a positive experience in store and that Becky helped you find the perfect replacement wedding ring. We’ll be sure to pass on your kind words to her. We hope your new ring brings you joy every time you wear it, and we look forward to welcoming you back in store again soon!
Great service from start to finish
Excellent service today from Emma and Willie during our visit for my daughter to have her ears pierced. The store was inviting and calm with drinks offered on arrival and the whole experience being excellent from start to finish.
Whilst there, Emma mentioned an offer they had on a timepiece I had been considering for several years. It was too good an opportunity to miss and I now have a beautiful addition to my small collection of watches.
Thank you.
27 June 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Adrian, thank you so much for taking the time to leave us such a kind review. We're delighted to hear that you and your daughter had such a positive experience during her ear piercing. It's lovely to know that Emma and Willie helped make your visit so welcoming, relaxed and enjoyable from start to finish. We're also so pleased that Emma was able to help you find the perfect addition to your watch collection. We hope you enjoy wearing your new timepiece for many years to come! Thank you again for your kind words and support and we look forward to welcoming you and your family back in store again soon!
Wakefields is my retailer of choice
I’ve been using Wakefields for almost thirty years for purchases, having jewellery made and for repairs. The security doorman and all the assistants are professional, courteous and friendly. The store is well designed and always spotlessly clean. Nothing is ever too much trouble. Wakefields is my jewellery store of choice..
15 June 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Alf, thank you for taking the time to leave such a kind review. We’re delighted to hear that you’ve enjoyed your experiences with us over the years. It’s especially lovely to know that the warm welcome and professionalism of our team have made such a positive impression. Thank you for your continued support and we look forward to welcoming you back in store again soon!
Excellent, courteous service
The shop and staff are always very welcoming, lovely to be offered a drink on arrival (although at 9:00am on a very wet Saturday we chose hot chocolate over alcohol!!) communication by email and telephone was good. The repair job we requested has been done beautifully..
6 June 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Mandy, thank you so much for writing such a thoughtful review. We’re delighted to hear that you found our team welcoming and courteous, and that you enjoyed our refreshments on arrival, hot chocolate sounds like the perfect choice for a wet Saturday morning! We're also pleased to hear that you were happy with the communication you received by email and telephone, and that the repair was completed beautifully to your satisfaction. Thank you again for your kind feedback, and we look forward to welcoming you back to the store again soon!
Exemplary experience in a beautiful jewellers
It is a real treat to visit this beautiful jewellers. From the minute you step in the shop you feel welcomed and looked after. My husband and I were offered a variety of drinks, including bubbly! Lucy helped me choose a bracelet and again was professional but lovely and friendly. The shop itself has been updated and is just stunning.
9 June 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Janet, thank you for such a kind review. We're so pleased that you and your husband had such an enjoyable experience with us. Lucy will be thrilled to receive your lovely feedback about her friendly and professional service while helping you choose your bracelet. We're also delighted that you enjoyed our newly updated showroom. Thank you again for your support, and we look forward to welcoming you both back to the store again soon!
Excellent repair service
Excellent repair service - ready the next day so super speedy despite the timeline being around a week. Friendly members of staff on arrival each time. Thank you!.
5 June 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Debbie, thank you so much for your lovely review. We're delighted to hear that you were pleased with both the speed of the repair and the service you received from our team. We really appreciate your feedback and look forward to welcoming you back in store again soon!
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