I bought a very nice watch from H L Brown and I had an amazing experienceThe watch arrived with very speedy delivery and was well packaged as you expect it so that was a good startThen once I opened... See more
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Review summary
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Reviews shaping this summary
I purchased a Gents Tissou watch for a present from a well known online high street store who cancelled the order after a week. After searching on Google I came across HL Brown who had the watch I wan... See more
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Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it h... See more
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What a great experience from start to finish buying a preloved item online. Such helpful honest staff (I had initial questions) and then my dealings with Daniel, who went above and beyond helping me... See more
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Company details
Written by the company
Discover the timeless elegance of H. L. Brown, a family-run business for 162 years. Located in Doncaster, we specialize in luxury jewellery and watches, offering both new and pre-owned pieces. We provide an exquisite selection of prestigious brands. Our collection also includes silverware and unique gifts, perfect for any occasion. H. L. Brown blends heritage craftsmanship with modern elegance, ensuring each piece reflects our commitment to quality and style. Visit our stores in Doncaster or explore our online shop to experience our exceptional range and unparalleled service.
Contact info
18 St Sepulchre Gate, DN1 1TB, Doncaster, United Kingdom
- 01302342589
- info@hl-brown.co.uk
- hl-brown.co.uk
4.8
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good service
Fast and very efficient service. Happy with the high dtandard and quality.
13 November 2025
Reply from H. L. Brown
Dear Charles Durosaro,
Thank you for taking the time to leave your review.
We're delighted to read of your experience, and hope to see you again soon.
Kind regards,
The H. L. Brown Team
All the staff were great
All the staff were great. Paul was very knowledgeable regarding all Rolex models, not just the one I purchased.
31 October 2025
Unprompted review
Reply from H. L. Brown
Dear Chris Stocks,
Thank you for taking the time to share your experience.
We're so glad to read of your time with us and we'll be sure to let Paul know of your comments.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Mr McBride,
Thank you for taking the time to leave your review. We're sorry to see that your experience has resulted in a 3-stars.
I took some time to investigate this for you with our team and I have been advised that Gucci are now paperless with their certificates of authenticity. You should have received an email shortly after your purchase to confirm the sale with Gucci themselves. As this doesn’t appear to have happened, our Watch Buyer has reached out to our contacts at Gucci to get this sorted.
A member of our team will use the contact information on the order to contact you directly when there is an update.
Kind regards,
The H. L. Brown team
Great experience on online shopping
Great experience in buying online from this shop. Good communication through email on the whereabouts of my order. Rapid sending of my order and they are well experienced on how to pack the parcel. I ordered something special for my boyfriend's 50th. Originally, I fear that it might get lost on the post, but the way they packaged it, it's brilliant. I hope it is going to work once my boyfriend get the gift. I would recommend H.L. Brown.
23 October 2025
Reply from H. L. Brown
Dear Marites Arias,
Thank you for taking the time to leave your review.
We appreciate everyone's feedback and so glad to read of your experience.
We hope to see you again soon, and to be able to deliver a 5* service - if there's something you think we can do better, please do let us know.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Customer,
Thank you for your review. We are so pleased to hear your experience was a positive one, and look forward to welcoming you back soon.
Kind regards,
The H. L. Brown Team
Great Local Watch dealer & Jeweller
Great company to deal with and probably the best Rolex AD I have ever visited. Very helpful from start to finish and the experience buying my First Rolex was handled professionally, courteously and was a pleasure from the beginning to the collection day.
25 October 2025
Unprompted review
Reply from H. L. Brown
Dear PM SouthYorks,
Thank you for taking the time to leave your review.
We are delighted we could assist you with such a special purchase and will pass your positive feedback on to our Rolex Ambassadors.
We hope to welcome you back to our showroom again soon.
Kind regards,
The H. L. Brown Team
Right product
Right product, delivered quickly (free) , great price extremely happy.
Ian Howkins
6 October 2025
Reply from H. L. Brown
Dear Ian Howkins,
Thank you for taking the time to leave your review.
We're delighted to read of your experience, and hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
The watch I received
The watch I received, arrived with a couple of dings to the steel case, which was concerning as the watch was being sold as brand new. To the company’s credit they apologised for the issue, and to rectify,
- made adjustments to the price to reflect the second hand condition of the watch and offered me a full refund if this wasn’t acceptable. Still not a great look to be selling watches that have clearly been damaged on the shop floor and sending them out in said condition in my humble opinion.
In summary - a far from ideal transaction however the service I received from the staff to rectify the issue was robust to their credit.
25 September 2025
Reply from H. L. Brown
Dear Kyle Stevenson,
Thank you for taking the time to leave your review.
We are proud of our standards and we are sorry that this watch reached you in this condition - it is not a common occurrence for us.
We have started an initial investigation into how, and why this happened. We will raise this with both our showroom manager as well as the directors to ensure that we are upholding our standards.
We are glad, however, to have been able to resolve this for you, but we do apologise for the inconvenience and our error.
If there is anything we can do in the future, please do let us know - you can find our contact details at the bottom of your order confirmation.
Kind regards,
The H. L. Brown Team
Professional and helpful
Brett was friendly and helpful, very professional. It was a very good experience and I will return in the future.
2 October 2025
Unprompted review
Reply from H. L. Brown
Dear Mr D Merriman,
Thank you for taking the time to leave your review.
We're delighted that Brett was able to help whilst you were with us, we'll be sure to let him know of your feedback.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
HIGHLY RECOMMENDED!!
It sounds like an old cliche, but if I could genuinely give H.L. Brown more than 5 stars, I certainly would! What a pleasant shopping experience from start to finish. I have recently had a very bad experience with another large online watch retailer so I was very cautious when I contacted H.L. Brown. The truth is, I had nothing to worry about. Not only did they have the exact watch I was looking for, it was also offered at a very competitive price. The watch was quickly sent to me to accommodate when I was in and was also beautifully and securely packaged. The watch itself is just gorgeous, brand new as described and running perfectly, I couldn't be happier. In the days of online retailers often chasing the quick buck with false promises and inferior goods, H.L. Brown are the exception. They really do make the process of buying a luxury watch the wonderful experience it should be! Thank you.
6 October 2025
Unprompted review
Reply from H. L. Brown
Dear Peter Z,
Thank you for taking the time to leave your review.
We're delighted to have been able to reassure you in our customer service, but to also exceed expectations. We hope you have many years of joy with your new timepiece, but do not hesitate to contact us if we can help with anything further.
We hope to see you again soon.
Kind regards,
The H. L. Brown Team
I have bought jewellery from H L Browns…
I have bought jewellery from H L Browns over quite a number of years, and on occasions needed a repair or alteration doing. I have always found the staff helpful, knowledgeable, offer sound advice and never pushy. I would highly recommend the Sheffield Branch.
4 September 2025
Reply from H. L. Brown
Dear Jane Casson,
Thank you for taking the time to leave your review.
We're delighted to to be able to help both for purchasing and for any repairs that may need completing.
We hope to see you again soon.
Kind regards,
The H. L. Brown Team
Lovely Tissot watch arrived quickly
Lovely Tissot watch arrived quickly; unfortunately the roman numerals on the small face made it difficult for the recipient to read. Return was easy and refund issued very quickly.
19 September 2025
Reply from H. L. Brown
Dear Katie Ambrose,
Thank you for taking the time to leave your review.
We're sorry to hear that the recipient had trouble reading the dials, but we do understand that some dials don't suit everyone.
We're glad to have been able to help and process the refund quickly.
We hope to see you shop with us again soon.
Kind regards,
The H. L. Brown team
Outstanding service from HL Brown Rolex
Outstanding service from HL Brown Rolex from start to finish. Communication was excellent and the wait time explained and delivered ahead of anticipated schedule. Delighted with my purchase and I wouldn't hesitate to use them again. Particular thanks to Paul for his assistance.
20 September 2025
Unprompted review
Reply from H. L. Brown
Dear Neil,
Thank you for taking the time to leave your review.
We're delighted to read your experience and we'll let Paul know of your feedback.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
A great experience.
It was a pleasure to visit HL Brown to collect my watch.From start to finish nothing was to much trouble and all done very professionally.The Rolex box of chocolates made it feel even more special.
19 September 2025
Unprompted review
Reply from H. L. Brown
Dear Jill,
Thank you for taking the time to leave your review.
We're delighted to have been able to provide you with your watch and we hope you have many years of joy from it.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Great price on a nice watch
Great price on a nice watch. Fast and safe tracked delivery, arrived the next day. All good.
10 September 2025
Reply from H. L. Brown
Dear Paul,
Thank you for taking the time to leave your review.
We're delighted to receive your feedback and hope we can assist again in the future.
Kind regards,
The H. L. Brown Team
Excellent service, prompt delivery
I ordered a new watch online and it was promptly dispatched and well packaged for its journey. Excellent service.
2 September 2025
Reply from H. L. Brown
Dear Elliot,
Thank you so much for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Competitive price and fast delivery
4 September 2025
Reply from H. L. Brown
Dear CSLW,
Thank you for taking the time to leave your review.
We're so pleased to read your feedback and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Excellent and easy purchase
Excellent and easy purchase. The watch arrived carefully wrapped in an additional presentation box with store branding. Tracked delivery. There was regular email updates from purchase to packing to despatch. Really pleased and very happy with the whole experience
26 August 2025
Reply from H. L. Brown
Dear Mrs Siddika,
Thank you for taking the time to leave your review.
We're delighted to read of your experience, and hope to see you purchase with us again soon.
Kind regards,
The H. L. Brown Team
Enquired about a watch that was only…
Enquired about a watch that was only available in there Scarborough branch (which was closing down ) ..after a brief conversation with the Sheffield branch about getting it over to look at .. they kept me informed and told me when it would arrive….and was absolutely blown away by the service at the Sheffield branch ..a very special experience not an expensive watch by there standards but was deeply impressed from start to finish .. very very professional and intimate..outstanding 👍
6 September 2025
Unprompted review
Reply from H. L. Brown
Dear Andy,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and so pleased we could impress with our service. We will be sure to let the team know of your review.
Kind regards,
The H. L. Brown Team
Excellent service.
Excellent service.
Purchased online and delivered in store.
Email updates and delivery information.
James Usher of Lincoln (H.L. Brown Group)
always excellent customer service
26 August 2025
Reply from H. L. Brown
Dear Anonymous,
Thank you for taking the time to leave your review.
We're delighted to read of your experience with our click and collect service as well as the James Usher team - we'll be sure to let them know of your review.
We hope to see you again soon.
Kind regards,
The H. L. Brown Team
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