I've ordered a kit test about 1 week ago and I've even been charged extra to get my kit delivered to me in the next day working. However, for some reasons, the kit has never been delivered to me. I've... See more
Company replied
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Ordered a product with guaranteed next day delivery, this was ordered 6 days ago and it still hasn’t arrived. Tried contacting by email and live chat with minimal response (nothing from the live... See more
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Great efficiency from BioSure, order arrived before the week was out. Very discreet as well. Test was very easy to perform with crystal clear instructions. Results within 15 mins, in the comfort of... See more
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I have been waiting more than a week for something that i feel like never will be arrived, and i did pay for next day delivery and even after contacting via email, there is no response from the compan... See more
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Company details
Written by the company
The BioSure team have unique and extensive knowledge and have helped hundreds of thousands of people throughout the UK and the world, to #KnowYourStatus. We develop, manufacture and distribute world class self-tests and wellbeing products to help you take control of you.
Contact info
London, United Kingdom
- 07763 489170
- info@biosure.co.uk
- hivselftest.co.uk
2.7
Poor
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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BioSURE are my trusted go to for HIV…
BioSURE are my trusted go to for HIV self testing, this new product arrived promptly and discretely. The test itself is so easy to use and also no blood. Quick and reassuringly accurate.
🤩
7 June 2022
Reply from BioSure Global
Thanks Kate for your feedback!
I received my test kit in 3 days if was…
I received my test kit in 3 days if was so simple to use was so pleased when it showed 2 lines and that I have antibodies had covid early Feb only had 2 vaccines that was a year ago
23 March 2022
Reply from BioSure Global
Hi Susan,
Great to hear you were able to know your COVID-19 Antibody status!
Thank you so much for your feedback, very much appreciated.
All the best, the BioSure team
No payment method available online
Order made, then reversed due to faulty collection of payment. Was told that I would be contacted when the matter resolved itself and that's the last I heard.
1 February 2022
Reply from BioSure Global
Hi Con,
Apologies for not replying to this review sooner. At the time of your purchase, unfortunately our payment gateways were down. This was discussed via email but I believe that this review may have been left before I had the chance to get back to you.
I did in fact email back on the 1st of Feb to notify that the product was back in stock and offered a discount code for inconvenience, if you did not receive this or if you would still like to place your order/get a new discount code, please feel free to email me at bsmith@biosure.co.uk and I would be happy to resolve this for you.
Thank you for your understanding,
Bec
Reply from BioSure Global
Glad you found the test easy to use.
All the best, the BioSure team
Package arrived earlier than expected.
4 November 2021
Reply from BioSure Global
Thank you Shantinah for your feedback!
Would use again.
Although an issue with delivery (entirely royal mails fault). Now delivered.
Quick and simple to use. Excellent product and well packaged for discrete delivery. Many thanks.
3 November 2021
Reply from BioSure Global
Hi Jon,
Sorry that you did not receive a confirmation of your order. Your order was in fact dispatched and is being shown as delivered to the shipping address on your order. Our team have been in contact with the courier service and have addressed the outcome with you via email.
We understand your frustration and should you have any other problems please contact our team directly and we would be happy to resolve this for you.
All the best, BioSure
Excellent service
Excellent service . Instructions on how to order were clear and easy to understanding. Packaging was discreet and next day delivery was promised and executed as stated. Outstanding service.
3 November 2021
Reply from BioSure Global
Hi Antony,
Thank you so much for your feedback!
The BioSure team.
The service was excellent 👌
2 November 2021
Reply from BioSure Global
Thank you for your review, very much appreciated Mrs Bappa!
All the best
Reply from BioSure Global
Thanks Petros, glad you found the kit easy to use.
The BioSure team.
Very easy process great website always…
Very easy process great website always use Biosure for regular testing A****
27 October 2021
Reply from BioSure Global
Thank you for your feedback!
Very much appreciated, the BioSure team.
Whole process was easy and discrete
13 October 2021
Reply from BioSure Global
Hi Mariam,
Thank you for sharing your experience with self-testing.
All the best, the BioSure team!
Reply from BioSure Global
Thank you so much for your review Tom!
All the best, the BioSure team
It was awful in the end I couldn't use…
It was awful in the end I couldn't use it so wasted my money.
10 October 2021
Reply from BioSure Global
Hi Michelle,
Sorry to hear that you were unimpressed with the test. If your test did not work and you would like a replacement, please email bsmith@biosure.co.uk, we would be happy to replace your order for free.
All the best, the BioSure team.
Reply from BioSure Global
Thank you for leaving a review Daniel, very much appreciated!
Take care
Reply from BioSure Global
Hi David,
Thank you for leaving feedback.
Much appreciated, the BioSure team
So simple to use
14 September 2021
Reply from BioSure Global
Thank you for leaving feedback Mark.
Much appreciated, the BioSure team.
Biosure HIV self-test
The kit arrived promptly and it was really easy to administer.
I would definitely recommend.
13 September 2021
Reply from BioSure Global
Good morning Mrs L,
Thank you for taking the time to leave a review! Glad you were able to use the test with ease. All the best
Reply from BioSure Global
Thank you for your feedback Sunny, very much appreciated.
Excellent product for peace of mind
Excellent service & product
Needed this after having anxiety for a while about taking a test! Doing it in my home made it so much easier
11 September 2021
Reply from BioSure Global
Thank you for leaving a review, Mark. Happy to hear that you were able to test and #KnowYourStatus! All the best
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