Overall it was a disappointing experience purchasing the nasal sprays directly through the Bio sure website. The information on the website indicates that the items purchased would be dispatc... See more
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Great efficiency from BioSure, order arrived before the week was out. Very discreet as well. Test was very easy to perform with crystal clear instructions. Results within 15 mins, in the comfort of... See more
Company replied
I've ordered a kit test about 1 week ago and I've even been charged extra to get my kit delivered to me in the next day working. However, for some reasons, the kit has never been delivered to me. I've... See more
Company replied
I ordered the HIV self test arrived promptly good clear instructions followed and received my results in 15 minutes excellent way to know your status it’s really easy to test and after 12 weeks you ca... See more
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Company details
Written by the company
The BioSure team have unique and extensive knowledge and have helped hundreds of thousands of people throughout the UK and the world, to #KnowYourStatus. We develop, manufacture and distribute world class self-tests and wellbeing products to help you take control of you.
Contact info
London, United Kingdom
- 07763 489170
- info@biosure.co.uk
- hivselftest.co.uk
3.6
Average
151 reviews
Hasn’t replied to negative reviews
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Overall it was a disappointing…
Overall it was a disappointing experience purchasing the nasal sprays directly through the Bio sure website.
The information on the website indicates that the items purchased would be dispatched the following day or the day after.
Having purchased them on Monday evening I expected to have received them by Thursday of Friday at the latest.
Alas there was no indication of the items being dispatched , 4 days after purchase.
I tried to contact the company by email/ phone using the details on the website to no avail. No one answered the phone nor the email.
Out of desperation I contacted PayPal as I had paid using PayPal.
They contacted the company and a couple of days later the sprays were delivered.
What was also disappointing on opening the package was that the expire date of the sprays which contain 400 doses was October 2025!
I will not purchase directly from the company again.
14 July 2025
Never received my order with no reason…
Never received my order with no reason only to be told I have been refunded my money back. Very disappointing
25 March 2025
You cancelled my order
You cancelled my order and you sent me an email that i did! I had to send an email to be explained that tou runned out of stock. This should be stated on your website foro not buying the product. And you should ask me if i wanted to get notified when the product is back in stock.
27 April 2024
I haven’t received my order till date
I haven’t received my order till date
26 February 2024
Unprompted review
Reply from BioSure Global
We're very sorry to hear that you have not yet received your order. I can confirm that your order was dispatched on 26 Feb with standard delivery. You should have been sent an email with your tracking code, please be sure to check your junk also. Your order is showing as due to be delivered today, I hope that you will receive it soon but please do email us at info@biosure.co.uk if you are still having any issues. Thank you for your understanding
Reply from BioSure Global
Thank you for your review. All the best, the BioSure team
The product turned up quickly
The product turned up quickly, when I use it I do tend to sneeze afterwards? Does it work don't know yet as it's to early to say
8 January 2024
Reply from BioSure Global
Hi Peter, thank you for your feedback. It's not uncommon to sneeze following use but I would recommend to reapply if you sneeze immediately after use. There is no risk of reapplying the spray since the spray is not medicinal in nature and there is no issue of dependency or overuse. I hope this helps.
My order went missing in the Christmas…
My order went missing in the Christmas post and the customer service assistant went all out to get it to me today. Great service from this company.
5 January 2024
Unprompted review
Reply from BioSure Global
Thank you for leaving your review Susan. Glad we were able to help. All the best, the BioSure team
I thought I will have to wait for…
I thought I will have to wait for parcel up to 2nd January but I got it 31st December so it came on Sunday. I didn't expect that completely. so they always make sure that it comes fast asap. And it is good quality product.
26 December 2023
Reply from BioSure Global
Thank you for your review. Happy New Year from the BioSure team :)
Fast delivery …
Fast delivery and hopefully it will help keep my free from any cold viruses
30 November 2023
Reply from BioSure Global
Thanks for your review - hope you are able to stay virus-free this winter season! Merry Christmas from the BioSure team :)
Good service and very good products
8 November 2023
Reply from BioSure Global
Thank you for your review!
Great service and great product.
Easy to order and arrived quickly. Great product that is simple to use and gives an accurate result quickly. Really impressed, would use again and recommend 100%.
2 November 2023
Reply from BioSure Global
Thank you for your review, glad you found the product easy to use. Happy to hear you were able to know your status! All the best, the BioSure team
Very easy to follow instructions
Very easy to follow instructions. Posted off and got the results 2 days later. Clear and easy to understand the report. For things that showed high levels it told you what could cause the problem and what you can do about it.
I was very pleased and will be taking up a couple of things with my GP that I would not have known about unless I’d taken this test.
Would definitely do another one.
25 September 2023
Reply from BioSure Global
Thank you for your review Samantha, happy to hear you found the kit easy to use. All the best, the BioSure team
Reply from BioSure Global
Thank you for your review! Warmest regards, the BioSure team
Reply from BioSure Global
Thanks for your review! The BioSure team
Simple process with great communication
5 September 2023
Reply from BioSure Global
Thank you for leaving a review! All the best, the BioSure team
Reply from BioSure Global
Hi Kevin, thank you for your feedback!
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